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Business Profile

Metal Building

Central Florida Steel Buildings and Supply, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 5000.00 to this place for a shed they promised delivery week after Labor Day come to find out shed was made or delivered to me after all excuses I told them I do not want and ordered another at different business. I have called several times for money they tell me check is in mail, They also will chug a restocking fee which is not in contract.

    Business Response

    Date: 10/11/2023

     

    We are sorry for any inconvenience caused during this process the vendor we use had some delays in the manufacturing and the delivery process due to the customization of the product. 

    We mailed a check 9/29/23 for $4500.00 The total price was $5000.00 minus -$500.00 fee for restocking due to custom order.  We will cut another check and void the other sent or if the customer would like to come by and pick up the check or wait a couple more days.

     

    Contact: Hannah P***** ************

     

    Respectfully,

    Mike M***** Owner

    Customer Answer

    Date: 11/16/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

  • Initial Complaint

    Date:03/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 3/18/2022 a fuel surcharge was added to our bill. We agreed to move forward. After CFSB failed permitting a few times and called to collect permit fees- we cancelled the garage build. This was in June of 2022. Mr. W**** the VP of CFSB called and worked a resolution which included no permit fee, as the original contract stated, and also agreed to no fuel surcharge verbally. He also agreed that we would have the garage built in 6 wks. The garage was not finished until October 2022, and the doors were all messed up. They left the key to our building hanging in the door with no one around and us living 1300 miles away at the time. After finally fixing the doors Feb of 2023, CFSB immediately wanted their money, having other things still left undone. They also now are charging us the fuel surcharge. I would like this fuel surcharge refunded and them reported for lying and having unfair business practices.

    Business Response

    Date: 03/17/2023

    Response attached in word document.

    Business Response

    Date: 04/03/2023

    As stated in the previous response, I have never had communication with this individual to give a verbal agreement to wave the fuel surcharge. I do have the email chain that shows agreement to pay the fuel surcharge between the sales team and this individual. The fuel surcharge was not added back at the end of this project but was paid by the customer over six months ago. The only balance left to pay at the end was in relation to the doors that were replaced. I recommend and would welcome a phone call from this customer. I always strive to have a positive, respectful relationship with our customers and believe that the best way forward would be a verbal conversation so that this misunderstanding can be resolved.  

    Customer Answer

    Date: 04/03/2023



    Complaint: ********



    I am rejecting this response because:
    Its interesting that I am not considered the customer, yet my name is on the contract, my name and signature were on the final check. I receive their emails and mail, yet I am not the customer. 

     

    this case can be closed. There is no further contact needed with this company. 

    Sincerely,



    ***** ********

Central Florida Steel Buildings and Supply, LLC is BBB Accredited.

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