Business Profile

Timeshare Companies

Central Florida Investments, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

This profile includes complaints for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

646 total complaints in the last 3 years.
220 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB I have uploaded a document below that explains everything that I originally sent to the correspondence team for Westgate Resorts. I was advised this by Corporate **** and still no response. Thank you for your time.
Business Response
Date: 08/13/2024
August 13, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:***************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Mr. ******** complaint.We thank you for the opportunity to respond.

First and foremost, please allow us to apologize for any delay in response ****************** may have experienced; however, he can rest assured that his voice has been heard. Our research protocols require multiple departments to work together to provide the most accurate response to his concerns based on his purchase, usage, and account history.

Please be advised that, as a part of the Vacation Occupancy Agreement (VOA) price lock, it is disclosed that the consumer will need to meet to discuss the availability of the price-locked inventory per the terms of the **** Nonetheless, we sincerely apologize for any inconvenience ***************** may have experienced while being our valued guest. It is Westgates desire that he always enjoy his vacation with us, and we will make every effort to meet his needs during his visit. We would like ***************** to know that if he ever experiences any issues during his stay, he may alert the Front Desk staff immediately. Their function is to intercept any potential problems and work toward providing a solution in a timely manner. In addition, we do ask our owners to complete the Maintenance Survey while they are on property. Thoughtful observations from Westgate families, such as Mr. ********,enable us to properly monitor our performance, thereby ensuring that Westgates customer service standards never falter.

Furthermore,please allow us to clarify that the Getaway allegation is completely verbal and unsubstantiated in nature. Please keep in mind, any travel through ********************** (II) and Westgate Cruise & Travel Collection (WGCTC) is based upon their terms and conditions as they are third-party entities, and Westgate neither governs nor controls their inventory. Should ****************** have questions about their services or specials currently being offered, he may contact II directly at ************** and WGCTC at **************.

Ultimately,Mr. ******** contract remains valid and enforceable. We understand that it can be frustrating to learn his contract cannot be cancelled; however, please know that we do want to help him. It is important to realize that our offer of assistance is something that provides ****************** with additional resources and a choice of whether to accept or decline this offer. Our department referrals will provide help to the best of their abilities. For direct assistance with his account, we ask that ****************** please contact our *************************** directly at **************.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email address below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/sp
Customer Answer
Date: 08/23/2024
Hello
Sorry for the delay. Been out some sick. I was reading the article and was wondering what are they offering? All I read was they apologized for the mis communication and what happened at the visit in July. Did I miss something?
Customer Answer
Date: 08/26/2024

Complaint: 22069761

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 8/23/2024 7:38:49 PM
Hello
Sorry for the delay. Been out some sick. I was reading the article and was wondering what are they offering? All I read was they apologized for the mis communication and what happened at the visit in July. Did I miss something?

Sincerely,

***************************
Business Response
Date: 08/28/2024
August 28, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:***************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Mr. ******** complaint.We thank you for the opportunity to respond.

We regret to read of any confusion ****************** may be experiencing regarding our previous response. With this, please know that we will be sending him a copy of this response via the email on file so he may review it in further detail.

While Westgate is unable to control whether ****************** chooses to accept our offer of help, we again reach out to assist him. For further assistance with his Westgate account, we ask that ****************** please contact our **************************** by phone, at **************.Please keep in mind that these department referrals do not offer cancellation services nor will provide an altered response.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/am
Customer Answer
Date: 09/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be reaching out to the Account Team with ********************** for further assistance as stated.

Sincerely,

***************************
Initial Complaint
Date:07/30/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, As Westgate Time Share owners since 2016, we've had a frustrating experience. Initially pressured to attend a sales pitch to secure a lower rate, we felt coerced into joining their vacation club. Subsequent visits involved deceptive tactics, like promising a meeting for owners that turned into high-pressure sales to upgrade to a timeshare, despite our repeated refusals. Each time, we were subjected to lengthy, uncomfortable sessions with escalating pressure and false promises.In 2019, despite requesting accommodations close to amenities due to family members' disabilities, Westgate placed us in the farthest unit without regard for our needs. This disregard led us to forfeit our stay entirely. Overall, our experience has been marked by relentless pressure, unmet promises, and financial strain.
Customer Answer
Date: 08/13/2024

Good Afternoon, Team,

I am reaching to you guys to reopen my case, I am still in need of help. I apologies for not getting back to you guys in time due to personal reason.
complaint #********.

Regards
***** and April *****

Business Response
Date: 08/30/2024
August 30, 2024

*****************************
Consumer Affairs Representative
H363**73932383**831H serving Central H3**73**73**03**83434H
**********************************************************************************************

RE: ***** and *********************
Complaint ID # ******** Account # *********** *********

Dear ********************,

Westgate H343**6303530333931H is in receipt of your correspondence regarding ***** and ************ complaint. We thank you for the opportunity to respond.

*******************, please be advised that *** and Mrs. ****** account was cancelled via Purchasers Default in accordance with Page 2, Paragraph #**,of the Contract for Purchase and Sale document. The Developer has the right to retain all monies paid as liquidated damages; therefore, no refund will be issued. They are no longer the owners-of-record, and they have no further contractual obligation to Westgate H343**6303530333931H.

Respectfully,

****************, Executive Team
Correspondence
********************************************** (Attn: ****************)

Sb/sp
Initial Complaint
Date:07/30/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I am writing to formally request an exit from my West Gate Time Share membership due to the following issues:1. **Excessive Payment Requests**: Despite already paying for the timeshare, I am constantly solicited for additional fees, which undermines the initial agreement and raises concerns about the integrity of the services provided.2. **Lack of Availability**: The promised "all seasons" availability has not been fulfilled, as I consistently face difficulties in booking desired weeks, making the timeshare concept redundant.3. **Discrepancies in Accommodation**: On the rare occasions when I manage to book a stay, the accommodations do not match the promised upgrades. This failure to deliver as promised has eroded my confidence in West Gate Time Share.Given these issues, I request an immediate exit from my membership. Please confirm receipt of this letter and inform me of the necessary steps to facilitate the termination process via email.Thank you for your attention to this matter.Yours sincerely, *******************************************
Business Response
Date: 08/16/2024
August 16, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:******* and *********************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding *** and Mrs. *********** complaint. We thank you for the opportunity to respond.

Please understand that Westgate has previously addressed *** and Mrs. *********** concerns.Nonetheless, please allow us to reiterate our position on these matters.

We regret to read that *** and Mrs. *********** resort accommodations during their stay did not meet their expectations. Please know that model units are for display purposes only; however, the sold units have furniture, appliances, and equipment similar to the model. In the future, if you are not pleased with the unit they are staying in, please know that *** and ************************* can always contact Resort Management to bring their attention to any discomfort they may have to ensure that proper action is taken.

Additionally,regarding being solicited for additional services, please keep in mind that we have made *** and ************************* aware that they can request these calls be stopped; however, it would have to be directly with the entity contacting them.Nonetheless, we can confirm that Westgate is no longer contacting them as we have fully removed their account from our ********************** dialers.

Furthermore,to offer clarification on *** and Mrs. *********** availability concerns,please allow us to briefly explain their ownership and some benefits they have as owners. On October 21, 2020, *** and ************************* purchased an All-Season week in a 4-Bedroom Lock-Off Villa for use annually at ************************************** Resort with first occupancy in 2021. The lock-off unit allows *** and ************************* to either use the entire four-bedroom unit in one vacation period, or to split the unit into multiple vacation periods by locking off a portion. Keep in mind that *** and ************************* have the right to occupy their unit at their home resort during their current year and season of ownership without being charged additional fees. To improve the likelihood of securing desired travel dates, Westgate allows owners to book reservations up to eleven (11) months in advance of their travel dates. Any reservations outside of *** and Mrs. *********** contracted usage rights are considered owner benefits (e.g., exchanges, split weeks, etc.), which are also based on availability and subject to the Westgate Resorts Internal Exchange terms and conditions.

Ultimately,*** and Mrs. *********** contract remains valid and enforceable. We understand that it can be frustrating to learn that their contract cannot be cancelled;however, please know that we do want to help them. It is important to realize that our offer of assistance is something that provides them with additional resources and a choice of whether to accept or decline this offer. Our department referrals will provide help to the best of their abilities. For direct assistance with their account, we ask that *** and ************************* please contact our *************************** at **************.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/am
Customer Answer
Date: 08/16/2024

Complaint: 22065061

I am rejecting this response because:
My wife has repeatedly tried to book stays at the resorts and they are repeatedly denied/unable to accommodate regardless of timing.

i would also like to have a new copy of all the contract paperwork for my review.
Regardless Of the fact we no longer want this timeshare or contract what other options are available to solve this problem.
I will call the number listed in their response as well to continue to resolve this issue

Sincerely,

******* And *********************************
Business Response
Date: 08/22/2024
August 22, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:******* and *********************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding *** and Mrs. *********** complaint. We thank you for the opportunity to respond.

A review of ***and Mrs. *********** correspondence confirms that they have not provided any new allegations for Westgate to research and no additional documentation in support of their previous ones. As previously advised, our research has concluded that on the date of purchase, ***and ************************* received full and fair disclosure of all matters pertinent to the transaction. While they may not agree with our responses, Westgate has addressed their concerns, and absent documentation that would negate their signatures, Westgates position remains that *** and Mrs. *********** contract is valid, legally enforceable, and will not be cancelled.

Additionally, regarding ***and Mrs. *********** request for all of the contract documents, please understand that they received copies of all documents related to the transaction at the time of purchase. Nonetheless, as a courtesy, please know that additional copies of the documents will be forwarded directly to the owners.

As we continue to deeply value *** and Mrs. *********** relationship with Westgate Resorts and remain committed to providing them with the highest level of service, we encourage them to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. While our department referrals do not provide cancellation assistance, nor will negate our position, we ask that *** and ************************* please contact our **************************** by phone, at **************.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/am
Initial Complaint
Date:07/30/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out to express my concerns on behalf of my mother, *************************, regarding the handling of her timeshare ownership by Westgate Resort. A significant question remains unanswered: Why is Westgate Resort still holding onto my mother's timeshare despite her current hardships?As previously communicated to their company, my mother, at 89 years old, is facing health issues that restrict her from enjoying the benefits of the timeshare. The financial obligations associated with the timeshare have become burdensome, particularly as she can no longer share this experience with her significant other adds to the emotional burden. It is crucial to note that the timeshare has been fully paid for, with the only ongoing expenses being the escalating maintenance fees. We are not seeking compensation but rather a compassionate release from this responsibility.I would like to address a recent phone call I received from their representatives stating that I was not authorized to speak on my mother's behalf and that she needed to communicate directly with Westgate Resort to authorize me. Unfortunately, due to my mother's severe illness, she is currently unable to engage in conversations. As her primary caregiver, I am acting in her best interest to seek assistance on her behalf.My mother is willing to relinquish the timeshare back to Westgate at a price that we believe would be advantageous to their resort. This action would not only ease her financial strain but also provide Westgate Resort with an opportunity to regain ownership of the property.We sincerely hope that your establishment can exhibit empathy and grant her request for a release from the timeshare. A prompt response to this letter would be greatly appreciated, as we believe that finding a mutually beneficial resolution is in the best interest of both parties. We thank you for your attention to this matter and look forward to a positive outcome that will bring relief to all involved.
Business Response
Date: 08/15/2024
August 15, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:*************************
Complaint ID # ******** - Account # ********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Ms. ******** complaint.We thank you for the opportunity to respond.

Please be advised that to properly research and address the presented concerns, we require written authorization from Ms. ******** mother, *************************,allowing her daughter to correspond on behalf of the account.

We ask that the requested authorization be submitted at the email address furnished below with the requested information or be mailed to ********************************************.

We thank you for the opportunity to be of service.

Respectfully,

**************, Executive Team
Correspondence
**********************************************

Ak/sp
Customer Answer
Date: 08/22/2024

Complaint: 22065047

I am rejecting this response because: I attached the letter that my mother ***** is authorizing me to speak on her behalf as per their request. I just wanted to attach it here for BBB's visibilty.

Sincerely,

*************************
Business Response
Date: 08/27/2024
August 27, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:*************************
Complaint ID # ******** - Account # ********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Ms. ******** complaint.We thank you for the opportunity to respond.

First and foremost, we would like to thank ****************** and her mother for providing Westgate with the written authorization. As such, please find our response to the previously presented concerns below.

While we certainly appreciate Ms. ******** concerns with any increase in the Maintenance dues and Taxes (M&T), it is important to understand that the Maintenance dues represent the only source of revenue available to pay the cost of maintaining the deeded resort. The OwnersAssociation is responsible for calculating the resorts annual budget and dividing it equitably among all the owners so that each one pays a fair share of the costs needed to preserve the integrity of the resorts services while keeping the costs as low as possible. If the cost of goods and services to maintain the resort increases, this increase to the Budget is divided amongst all the Resort Owners so that each pays his fair share of the increase. It is also important to know that all of the Maintenance dues paid go directly to the ******************* and that the Developer pays his share of the M&T on all unsold timeshare Weeks at the resort, so he has a vested interest in keeping costs as low as possible.

Ultimately,the contract, as written, remains valid and enforceable. Nonetheless, since the account is paid in full and current, it may qualify for Westgates Legacy Program, wherein qualified owners have the opportunity to deed their property back to Westgate. To determine if the account qualifies for acceptance into this program, ****************** must contact our ****************** Team,by phone, at **************. It is important to know that no compensation will be provided if qualified.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/am
Initial Complaint
Date:07/30/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,In November 2022, we stayed at Westgate through a timeshare trial package with our two daughters. At check-in, we were promised concierge service to help us navigate the property, distribute special offers, and answer questions. Instead, we were pressured into attending a property presentation, despite repeatedly stating our disinterest.We reluctantly agreed to attend a "1-hour presentation" to get wristbands for the resort's water park. The presentation lasted nearly 5 hours, wasting our day and leaving our children with only an hour at the water park.During the meeting, we expressed our inability to afford additional financial commitments. Despite this, the sales representatives pressured us, continually lowering the price and making promises about financial benefits and reselling the property, which we later found to be false.The meeting was uncomfortable, with a language barrier and a cold, unwelcoming room. Despite our hesitation, we signed the contract, hoping for family vacations and passive income. Instead, we faced unexpected maintenance fees and a financial burden.Upon returning home, we realized we had been pressured into a decision we couldn't afford. Attempts to cancel were met with threats of credit damage and wage garnishment. Our experience with Westgate has been misleading and burdensome, and we no longer wish to be in this contract.Please release us from this contract.Sincerely, ***** and ***************************
Business Response
Date: 08/27/2024
August 27, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: ***** and ***************************
Complaint ID # ******** Account # *********** *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ***** and ********************** complaint. We thank you for the opportunity to respond.

*******************, please be advised that Westgate has previously addressed these concerns presented by **** and **************** and our position has not changed.Furthermore, a review of each call made to Westgate by the consumers indicates no mention of wage garnishment as Westgate does not do this.

Notwithstanding the above, we truly regret to read of the struggles **** and **************** state they are currently facing. While their contract is valid and we are unable to provide the resolution they seek, we wish to assure them that Westgate is willing to work with the consumers during their hardship. We encourage **** and **************** to reach out to our *************************** at ************** to request a hardship application. Please advise the consumers that they will need to fully execute the application and submit all requested documentation to support the address listed on the application. Westgate will not review any applications where supporting documents are missing. Once the application is reviewed, **** and **************** will be notified in writing of Westgates decision.

In the interim, their contract remains valid and enforceable.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Correspondence
********************************************** (Attn: ****************)

Sb/am
Initial Complaint
Date:07/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Westgate Resort regarding my timeshare purchase experience and subsequent issues. I purchased a timeshare with Westgate Resort under false pretenses, as the sales presentation misrepresented the property and the financial investment involved.During the sales presentation, I was shown a facility that did not accurately represent the actual property I purchased. I encountered multiple salespeople offering different configurations, leading to confusion and misinformation. I was pressured into believing I was getting a significant discount, with claims that the unit I purchased would typically sell for $25,000 but was being offered to me for under $10,000.Furthermore, the maintenance costs associated with the timeshare have consistently increased, while the level of service provided by Westgate Resort has either remained stagnant or deteriorated since the initial purchase. This discrepancy between the promised benefits and the actual experience has caused me significant financial strain, especially during a period of personal hardship due to my workplace closure and uncertain job prospects.Given these circumstances, my primary objective is to terminate my timeshare agreement with Westgate Resort. I kindly request your intervention in facilitating the cancellation of this contract and ensuring a fair resolution to this matter.I appreciate your attention to this complaint and look forward to a prompt and satisfactory resolution.
Business Response
Date: 08/26/2024
August 26, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: *********************
Complaint ID # ******** Account # ********** *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ***************** complaint.We thank you for the opportunity to respond.

*******************, we wish to advise ************** to reach out to our Contract Mediation Team directly at ************** to work toward a resolution on his account.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Correspondence
********************************************** (Attn: ******************************
Initial Complaint
Date:07/26/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am deeply frustrated with my experience at Westgate. Despite numerous attempts to resolve the issue, the resort's refusal to allow me to cancel my timeshare contract has left me feeling utterly dissatisfied and trapped.The staff offered no assistance and were unhelpful in explaining the process or providing alternatives. It felt like a bait-and-switchonce they had our money, they were no longer interested in our concerns.The lack of transparency and unwillingness to address our situation has been incredibly disappointing. I feel deceived and stuck in a contract that no longer fits my needs. This experience has tainted my perception of Westgate, and I strongly advise anyone considering a timeshare with them to think twice..I hope this review helps others avoid the same frustrations and encourages the resort to further look into my situation and offer cancellation options.
Business Response
Date: 08/22/2024
August 22, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:***************************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding **************************** complaint. We thank you for the opportunity to respond.

*******************, please be advised that Westgate has addressed Ms. ************ concerns previously. While we regret to read of her feelings towards Westgate,please know that, due to lack of supporting documentation to validate her claims, Westgates position remains unchanged. As such, we will be forwarding an additional copy of our response to **************************, via the email we have on file, for her review.

Ultimately,the contract, as written, remains valid and enforceable. Nonetheless, as we continue to deeply value **************************** relationship with Westgate Resorts and remain committed to providing her with the highest level of service, we encourage her to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. While they do not offer cancellation services, we ask that ************************** please contact our **************************** at **************, for direct assistance with her account.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email address furnished below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/bp
Initial Complaint
Date:07/26/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Westgate Resorts,I am a member who was referred by a friend and received a special discount offer in exchange for attending an hour-long presentation about your vacation club program. In December 2021, I attended this presentation, which lasted approximately four hours. My driver's license was taken at the start and only returned after I signed the contract.I felt pressured into purchasing the Westgate Resorts units without having time to consider the decision. Salesperson ************************* assured me of a special discount and a maintenance fee under $400 annually. However, I was billed $979 and unable to use the property due to unpaid fees. I feel misled by the sales representative and no longer wish to be associated with this timeshare. I request to be released from this contract as I am struggling financially.Sincerely, ***************************
Business Response
Date: 08/14/2024
August 14, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
**********************************************************************************************

RE: ***************************
Complaint ID # ******** Account # *********** *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ******************** complaint.We thank you for the opportunity to respond.

*******************, please be advised that Westgate has previously addressed these same allegations presented by ********************. Notwithstanding, please allow us to expound on her concern regarding the maintenance dues and taxes (M&T).

It is important to understand that numerous documents executed on the day of sale,including the Proposal Review, as well as the Contract for Purchase and Sale, which we also referenced in our previous response, disclosed that ******************** would be paying an estimated maintenance amount of $830.00 every other year. Annually, this is extremely close to what she is alleging at $415.00. Additionally, we ask you to keep in mind that the consumer is also including but not acknowledging that the taxes are a part of that same billing and were clearly estimated at an additional $89.00 every other year. Moreover,the Closing Disclosure document states that the estimated taxes,insurance, and assessments can increase over time.

Notwithstanding the aforementioned, Westgates position remains that full and fair disclosure of the M&T obligation as well as the fact that it may increase over time was provided on the day of sale. As such, Ms. ********* contract remains valid.

While we are appreciative of her concerns, Westgate remains available to help. We encourage her to contact our Contract Mediation Team at ************** for further assistance regarding her ownership.

We thank you for the opportunity to be of service.

Respectfully,

****************, Executive Team
Correspondence
********************************************** (Attn: ****************)

Sb/am
Initial Complaint
Date:07/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern,We are writing to formally request the cancellation of our timeshare contracts with Westgate due to a series of issues and misrepresentations that have left us completely dissatisfied.1. Contract History:We signed our original contract in 2014 at Westgate ************, **. In August 2019, we utilized a promotion week at Westgate Vacation Villas in *********, **. In September 2021, we upgraded to a weekly contract at the same location. Throughout these upgrades, the presentations were much longer and more pressured than the promised 90 minutes.2. Unmet Promises and Issues:Accessibility: We were assured that accessible 2-bedroom loft units would be available by 2022, but none are currently available. My husbands medical conditions require such accommodations, which we have not been able to secure.Promised Benefits: We were promised free amusement park tickets and VIP experiences, which we did not **************** Confusion: We were told that our week could be exchanged through ********************** for double the vacation time, but we have been unable to do ************ Strain: Our maintenance fees and mortgage are substantial, causing significant financial and emotional stress, which has adversely affected my husbands health.3. Presentation and Contract Issues:The sales presentations were much longer than promised and conducted under high-pressure tactics. We were also rushed through the contract process, and essential details were glossed over. We have faced ongoing issues with accessibility and the utility of our timeshare, which were not disclosed or adequately addressed at the time of purchase.Given these unresolved issues and the negative impact on our well-being, we request the immediate cancellation of our timeshare contracts. We seek a prompt response to this matter.Sincerely,*********** and ******* ****
Business Response
Date: 09/13/2024
September 13, 2024

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: *********** and ******* ****
Complaint ID # ******** Account # *********** *********

Dear *** *************************************** Resorts is in receipt of your correspondence regarding *********** and ******* Wises complaint.We thank you for the opportunity to respond.

***********, please be advised that Westgate is working toward resolution and will be in direct contact with *** and Mrs. **** as soon as we have reached a final decision on possible options.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** ****************
Initial Complaint
Date:07/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, I am writing to formally request the immediate cancellation of my timeshare contract with your company. The initial sales meeting was an excessively lengthy process that lasted over six hours. During this time, your sales representatives took advantage of my vulnerable state and manipulated me into making a purchase that I now deeply regret.At the time of the sales meeting, I was physically and emotionally drained due to my profession as an exhausted nurse and being a single mother. I had dedicated countless hours during the challenging period of the COVID-19 pandemic, which had taken a toll on my well-being.Furthermore, the recent end of a long-term relationship added to the immense stress I was already experiencing. In hindsight, I recognize that these circumstances significantly impacted my judgment and decision-making abilities.Despite stating my disinterest in the timeshare purchase on numerous occasions, your representatives persisted in their manipulative tactics. Their relentless pursuit and refusal to accept my refusals eventually wore me down. It is clear to me now that my exhaustion,vulnerability, and personal circumstances were exploited to secure the sale.Given the circumstances surrounding the sales process and my current financial situation, I request that you cancel my timeshare contract immediately. I believe it is only fair and just considering the undue influence exerted upon me during the sales meeting. I expect a prompt response regarding the cancellation of my contract and a confirmation that no further charges or obligations will be imposed on me.Yours sincerely,*******************************
Business Response
Date: 08/28/2024
August 28, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:*******************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ******************** complaint.We thank you for the opportunity to respond.

First and foremost, we are truly saddened to read about the difficult situation ******************* is currently facing. We are aware that such events can result in hardships in our lives and strive to be of assistance when our owners are confronted by them.

We apologize if ******************** felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer.Additionally, regarding the length of the sales presentation, our records show she agreed to attend a timeshare tour and sales presentation for the agreed-upon time to receive the offered incentives; however, because ******************** chose to purchase, the execution of her contract documents took additional time. We apologize for any inconvenience. Nonetheless, she was never obligated to remain past the agreed-upon time to receive an incentive or to purchase a timeshare. As the consumer, ******************** held the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken or refrain from purchasing if her concerns are not addressed to her satisfaction.

Ultimately, as the mandatory rescission period for cancellation has passed, ******************** contract remains valid, enforceable, and will not be cancelled. While her contract is valid and we are unable to provide cancellation, rest assured that Westgate is willing to work with her during her hardship. Please have her reach out to our *************************** at ************** for help.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/am
Customer Answer
Date: 08/29/2024

Complaint: 22045465

I am rejecting this response because:
I feel that I was high pressure and taken advantage of. I did attempt to get ahold of them within the 30 days. I was unable to use any of the services, they always stated were booked or no longer available. I was lied to and told to purchase more services and I would be able to get vip services. They were dishonest and not fair. I am not asking for none of my money I paid into this fraud. I am only asking that it gets cancelled.
Sincerely,

*******************************
Business Response
Date: 09/05/2024
September 5, 2024

*****************************
Consumer Affairs Representative
BBB serving Central Florida
********************************************************************************************

RE:*******************************
Complaint ID # ******** - Account # *********** - *********

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Ms. ********* complaint. We thank you for the opportunity to respond.

We ask that ******************** please provide specifics regarding her claims of thirty (30) days and the VIP services, as we are currently unsure as to what she may be referring to. Additionally, our records do not show that ******************** called in for assistance with booking. Absent further clarification on these concerns,Westgates position remains as previously advised. The contract remains valid and enforceable.

As we continue to deeply value Ms. ********* relationship with Westgate Resorts and remain committed to providing her with the highest level of service, we encourage her to reach out to our department referrals as they aim to provide owners with direct assistance with their accounts. For further assistance with her Westgate account, we ask that ******************** please contact our **************************** by phone, at **************. Please keep in mind that these department referrals do not offer cancellation services nor will provide an altered response.

We thank you for the opportunity to be of service. Should any further concerns arise following this response, please do not hesitate to reach out to us at the email address below.

Respectfully,

**************, Executive Team
Correspondence
Westgate Resorts
**********************************************

Ak/sp

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Central Florida Investments, Inc. is NOT a BBB Accredited Business.