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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Westgate Resorts, LTD

  915 Westgate Resort Road Gatlinburg, TN 37738

• 

  Westgate Resorts

  3611 Collins Ave Miami Beach, FL 33140-4009

• 

  Westgate Resorts

  PO Box 31515 Tampa, FL 33631-3515

• 

  Westgate Myrtle Beach, LLC

  415 S Ocean Blvd Myrtle Beach, SC 29577

Review Details

• Review fromIvan M

  Date: 06/16/2023

  1 star

  Ivan M

  Date: 06/16/2023

  I reached out trying to cancel my membership and was denied. I’ve reached back out and now I am blatantly being ignored. We were drug into a meeting at Disney while vacationing with our girls. They offered us free breakfast to get us in and they said it would only be 90 minutes. The sales person was very convincing and made it seem like we were getting a great deal. He said someone just upgraded and we could take their property and save thousands of dollars if we were to take it. He told us we would only have to pay maintenance and property taxes every two years. He told us we could trade out our designated week any time to use other properties anywhere in the world. They announced every time someone in the meeting signed a contract like it was a wonderful thing. We ended up being stuck there for HOURS with our girls. They made everything sound so great but it has only been a burden since we got it. Since 2006 we’ve only been able to use it 3 times. Each of those times we had to pay extra and were told that if we wanted to swap weeks out for other resorts we would have to pay for memberships at those resorts. On our last trip, they convinced us we needed to upgrade because our original property was outdated and it was limited because we had a fixed week instead of floating. They made us feel like this was our best option but failed to mention it came with a new mortgage. With this upgrade and increasing annual fees, we are barely making ends meet. We had no idea that these fees would increase the way they are. We also tried selling/renting one week but had no luck. We just want to give it back and they won’t let us, even though we were told we could get out whenever we were ready. Please whoever reads this save yourself from this pain.

  Central Florida Investments, Inc.

  Date: 07/05/2023

  July 5, 2023
  
  
  
  
  
  RE: Ivan ******* and Jennifer *** **********
  
        
  ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. ******* and
  Ms. *** **********,
  
  
  
  We thank you for your feedback and are saddened
  to read that our previous responses did not provide the resolution you are
  seeking. We deeply value your relationship with Westgate Resorts and are
  committed to providing you with the highest level of service.
  
  
  
  First and foremost, please be advised that the
  purchase was over 4 years ago, making any successful claim for relief at this
  point, improbable.
  
  
  
  Mr. ******* and Ms. *** **********, for us to
  better address your ownership concerns and due to the character limitation for
  comments, please know that we will be sending an additional response to the
  email address on file for your privacy. We thank you for the opportunity to be
  of service.
  
  
  
  Respectfully,
  
  
  
  Kirsten W. Executive Team
  
  Owner Relations Correspondence
  
  [email protected] (Attn:
  Kirsten W.)
  
  
  
  Kw/am

• Review fromGwen H

  Date: 06/15/2023

  1 star

  Gwen H

  Date: 06/15/2023

  Buyer BEWARE!!
  I was not given any time to read the contract before signing and the terms were NOT explained. No
  one bothered telling me maintenance fees would be increased every year which caused me financial
  harm and forcing me to suspend primary maintenance expenses. Westgate pays their sales reps to
  lie about availability to ulitize the timeshare and the sales rep lied about the ability to visit Planet
  Hollywood and the “special benefits owners” get through Cruise and Travel.They told me my friends
  and family could use it but later learned they cannot use the timeshare unless they sit through a
  presentation. Payments increase when I upgraded, with NO apparent benefits whatsoever annnd the
  loan period was extended another 10+ years. After paying off the loan I was expected to be
  responsible for their constant rising maintenance fees, ANOTHER point I was never told about.
  The range of properties, GREATLY EXAGGERATED by their salespeople. I could only stay at the
  limited number of properties available, can’t sell it as I tried to sell through an agency and was
  robbed out of $500.THeir timeshares are grossly misrepresented. Many lies told to by your
  salespeople. I need a full reimbursement!

  Central Florida Investments, Inc.

  Date: 03/04/2024

  March 4, 2024
  
  
  RE:*********************
         Review # ****** -Account # *********** - *********
  
  Dear ****************,
  
  We thank you for your comments and feedback and are saddened to read about your dissatisfaction with your purchase, as one of Westgates main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response to your concerns to the email address on file for your privacy.
  
  Respectfully,
  
  **************,Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  **********************************************
  
  Ak/am

• Review fromWiltro O

  Date: 06/15/2023

  1 star

  Wiltro O

  Date: 06/15/2023

  Mi experiencia con Westgate como propietario de tiempo compartido ha sido extremadamente decepcionante. Atraído por las tentadoras promesas, firmé un contrato por un precio exorbitante de $18,537.60 por 12 semanas de uso. Sin embargo, desde entonces he sido víctima de promesas incumplidas y de una total falta de transparencia.
  
  El programa Travel Partners, que prometía ingresos adicionales por referir clientes, resultó ser una estafa. A pesar de registrarme, nunca recibí ninguna oferta para alquilar mis semanas y me resultó prácticamente imposible obtener los beneficios económicos prometidos.
  
  El programa Gateways, que se suponía que me permitiría viajar a cualquier parte del mundo, resultó ser una ilusión. Westgate restringe los destinos a los que puedo acceder como miembro, lo que contradice completamente la libertad de elección que me han prometido.
  
  La supuesta cortesía de una estadía de membresía gratuita resultó ser una farsa. Cuando intenté usarlo, me dieron excusas y me dijeron que ya había caducado. Esta falta de organización y comunicación demuestra una clara falta de profesionalismo por parte de Westgate.
  
  Además, el proceso de reserva y la duración de la conferencia fueron engañosos. Nos prometieron una conferencia de 90 minutos, pero terminamos perdiendo mucho más tiempo, hasta las 3 de la tarde. Esto fue una falta de respeto a nuestro tiempo y muestra una falta de consideración por parte de Westgate.
  
  En resumen, mi experiencia con Westgate ha sido de promesas incumplidas y una alarmante falta de transparencia. Recomiendo encarecidamente a otros consumidores que investiguen antes de considerar un contrato de tiempo compartido con Westgate. No permita que sus sueños de vacaciones se vean arruinados por esta compañía deshonesta.

  Central Florida Investments, Inc.

  Date: 07/07/2023

  July 7, 2023
  RE: Wiltro ***** Alberto
  BBB Review #****** / Account #*********** / Case #CS0163989
  Dear Mr. *****,
  Thank you for your review. Please know that we are sincerely sorry you have experienced the various issues related to your ownership that you mention in your review. Due to the extent and scope of the different topics that you mention and the limited amount of space available in this forum, we are responding at length to your concerns directly to your email address. For your convenience, we are addressing our response in Spanish to ensure that you gain a through and detailed understanding of the many benefits of your timeshare ownership and of the process to follow in order to access them.
  Briefly, allow us to clarify that you purchased the use of a week in a 3-bedroom lock-off unit that allows you the option of using a 2-bedroom portion of it during one week and the remaining Studio portion during another week. Your timeshare apartment has the capacity to accommodate up to 12 persons, but you did not purchase use for 12 weeks of the year. The Travel Partners program allows you to receive commissions for referrals that you make to Westgate; it does not find renters for your owned unit. Getaways are discounted stays for last minute bookings at different resorts throughout the world. Like exchanges to non-Westgate resorts using your Westgate timeshare, they are accessed through Interval International and Westgate Cruise & Travel Collection, which are separate companies from Westgate and subject to their own rules. All these details were reviewed with the sales personnel and the closing agent on the date of your purchase and confirmed in your signed contract documents. We are sorry to read that you found our sales personnel’s efforts to explain your ownership overly long. However, taking the time to understand your purchase helps prevent future misunderstandings.
  Nevertheless, our Account Services Department is available to assist you with bringing your account current to enable you to get the most out of your ownership. We encourage you to contact them at 1-888-999-0101 for additional assistance.
  Respectfully,
  Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  Bp/acs

• Review fromLaurie S

  Date: 06/14/2023

  1 star

  Laurie S

  Date: 06/14/2023

  Time Share Blue Tree Resort at Lake Buena Vista.
  I Sent this company an email on May 30th asking for a cancellation. On June 6th I got a letter denying me. How much time did they take to look into this? They are a "check the block" type of organization. They do what is required and ONLY what is required. They will NEVER go out of their way to do more and help clients. They are obstinate and greedy. They didn't get better when Westage fired them...they got worse.
  
  

  Central Florida Investments, Inc.

  Date: 06/20/2023

  June 20, 2023
  
  
  
  
  
  RE: Laurie ******** (*******)
  
         ****** ** * ****** * ******* * ********** * **** * *********
  
  
  
  Dear Ms. *******,
  
  
  
  We appreciate your
  patience while we reviewed your correspondence. Please find our response below.
  
  
  
  It is our most sincere regret to read that you no longer wish
  to be the owner of a timeshare with Westgate Resorts. While we apologize for
  your perceived lack of response from Westgate, please be advised that our
  records indicate that we have not received any prior correspondence from you.
  Please also be advised that there is no record of a letter denying your request
  for cancellation being sent on the date which you specified or on any other
  occasion.
  
  
  
  With regard to your request to cancel your account, please be
  advised that once the rescission period that you were provided at the time of
  purchase has passed, we are unable to cancel your account per your request. In
  the absence of documentation that would negate your signatures on the executed
  contract documents, please be advised that your contract will remain valid,
  enforceable, and will not be cancelled.
  
  
  
  As Westgate’s desire is
  to help all of our owners realize the full potential of their vacationing assets,
  we encourage you to contact our Owner Relations Team directly at 1-800-925-9999 / option
  4 for personalized
  assistance with all account matters. As always, we remain at your service, and
  we look forward to hosting your future vacation endeavors.
  
  
  
  Respectfully,
  
  
  
  Connor M.,
  Executive Team
  
  Owner Relations
  Correspondence
  
  Westgate Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromMark C

  Date: 06/14/2023

  1 star

  Mark C

  Date: 06/14/2023

  I am deeply disappointed by the sales practices and overall experience with Westgate. From the presentation to the contract signing, every step displayed fraud and financial deception. The sales representatives were dishonest, using coercion and pressure to close the deal. They made false promises about savings, access to resorts worldwide, and using Airbnb to profit. The contract signing was rushed, and we were discouraged from asking questions. We have no doubt that vital information was intentionally omitted that could have aided us into making a sound decision.
  This level of fraud is unacceptable.
  I have made it my duty to caution anyone considering doing business with Westgate to exercise extreme caution. The company's unethical practices and disregard for transparency make it impossible for me to recommend them as a reputable and trustworthy organization. I hope that this review serves as a warning to others and impels Westgate to address these serious ethical concerns promptly.
  

  Central Florida Investments, Inc.

  Date: 06/23/2023

  June
  23, 2023
  
  
  
  
  
  RE:
  Mark and Kelsey *******
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear
  Mr. and Mrs. *******,
  
  
  
  We
  thank you for your feedback and are saddened to read that our previous
  responses did not provide the resolution you are seeking. We deeply value your
  relationship with Westgate Resorts and are committed to providing you with the
  highest level of service.
  
  
  
  Mr.
  and Mrs. *******, we apologize if you felt uncomfortable or pressured in any
  way while attending our sales presentation. Since there may have been offers
  presented on a first-come, first-served basis, depending on the available
  inventory, the representative may have expressed some urgency regarding the
  offer. However, you were never obligated to remain past the agreed-upon time to
  receive your incentive or to purchase a timeshare. Additionally, while you have
  stated that you felt rushed through the signing process, please know that had
  you informed the Closing Officer of this concern, they most certainly would
  have proceeded at a pace with which you were comfortable. Ultimately, you have
  the right to inform the sales staff or closing officer of any discomfort to
  ensure proper action is taken or refrain from purchasing if your concerns are
  not addressed to your satisfaction.
  
  
  
  Regarding
  your concern about having worldwide resort access and savings, we can confirm
  that active Westgate Cruise and Travel Collection and Interval
  International memberships do in fact give owners domestic and international
  travel opportunities to thousands of destinations worldwide by way of exchanges
  and getaways, based on availability. Further, your execution of the contract
  documents confirmed that you purchased this property for personal use and that
  there were no representations made regarding investment or resale potential.
  While you are able to rent your units at your discretion, as long as all
  requirements are met, keep in mind that Westgate does not assist with this
  endeavor.
  
  
  
  As
  for your claim of having been discouraged from asking questions, while this is
  verbal, understand that if you were in any way uncomfortable, you were well
  within your rights to have refrained from purchasing and ended the presentation
  altogether. Notwithstanding, each and every owner is provided full and fair
  disclosure of all purchase terms for their review.
  
  
  
  Mr.
  and Mrs. *******, although we remain hopeful that your hardships will soon
  ease, be advised that there has been no supporting documentation that validates
  fraud or wrongdoing of any kind. Westgate’s position remains that your contract
  is valid and enforceable and will not be cancelled. While Westgate is unable to
  control whether you choose to accept our offer of help, we again reach out to
  assist you. We encourage you to contact our Owner Benefits Team at 1-800-372-0216 for further assistance with your account. Should any concerns remain, feel free
  to reach out to us at the email address below.
  
  
  
  Respectfully,
  
  
  
  Kirsten
  W. Executive Team
  
  Owner
  Relations Correspondence
  
  [email protected]
  (Attn: Kirsten W.)
  
  
  
  Kw/am

• Review fromal P

  Date: 06/09/2023

  1 star
  They are classic timeshare corrupted company. I purchased over 20 years ago. Everything was a lie. How are they A+ rated with BBB???
  Their customer reviews are one star on BBB.
  ***

• Review fromAmy J

  Date: 06/08/2023

  1 star
  Run do not walk away from this terrible company. Total scam. They prey upon the elderly and are relentless and slick. They take people's hard earned money in their retirement years with deceptive talk. They don't care about their clients. It's not possible to sell your timeshare and they will not take it back even if it's paid in full unless you give them even more money. Do not sign anything!

• Review fromMichael E

  Date: 06/08/2023

  1 star

  Michael E

  Date: 06/08/2023

  We were lured into purchasing this contract when bribed with Disney tickets. The amount of stress and pressure they put on us in that meeting to buy was outrageous. We felt as if we had no other choice but to sign. It economically make zero sense to own this contract. The amount of money paid for something that you will never own is absurd. Not only will we never own it, we can't even use it when we want to. We are already struggling financially to keep up with these payments, and we've reached out for help, but no will assist. They argued we've never used our contract, which is the point. There is never a chance to use it. I am posting this review with the hopes that someone else sees it and saves them self from this nightmare. They also said that if we didn't like it that we could sell it, good luck with that.

  Central Florida Investments, Inc.

  Date: 06/26/2023

  June 26, 2023
  
  
  
  
  
  RE: Michael and Cheryl *****
  
        
  ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. and Mrs.
  *****,
  
  
  
  We thank you for your feedback and are saddened
  to read that our previous responses did not provide the resolution you are
  seeking. We deeply value your relationship with Westgate Resorts and are
  committed to providing you with the highest level of service.
  
  
  
  Mr. and Mrs. *****, we apologize if you felt
  uncomfortable or pressured in any way while attending our sales presentation.
  However, keep in mind that you were offered and accepted a tour in exchange for
  the discounted Disney tickets. Any decision to accept the said offer was solely
  yours, as was the final buying decision. Since there may have been offers presented
  on a first-come, first-served basis, depending on the available inventory, the
  representative may have expressed some urgency regarding the offer. However,
  you were never obligated to remain past the agreed-upon time to receive your
  incentive or to purchase a timeshare. Additionally, while you have stated that
  you felt rushed through the signing process, please know that had you informed
  the Closing Officer of this concern, they most certainly would have proceeded
  at a pace with which you were comfortable. Ultimately, you have the right to
  inform the sales staff or closing officer of any discomfort to ensure proper
  action is taken or refrain from purchasing if your concerns are not addressed
  to your satisfaction.
  
  
  
  As for your concern about paying for something
  that you will never own, understand that contrary to your belief, you do in fact
  own deeded real estate. If and when you satisfy the outstanding loan, you will
  own it free and clear. Additionally, we can confirm that you are able to sell
  your units at your discretion, as long as all requirements are met. However,
  keep in mind that Westgate does not assist with this endeavor.
  
  
  
  Regarding your claim of not being able to use
  your timeshare when you want to, please be advised that we will be sending additional
  correspondence pertaining to your specific ownership details to the email
  address on file.
  
  
  
  Mr. and Mrs. *****, although we remain hopeful
  that your hardships will soon ease, be advised that Westgate’s position is that
  full and fair disclosure of the purchase terms was provided on the day of sale.
  Your contract remains valid and enforceable and will not be cancelled. While
  Westgate is unable to control whether you choose to accept our offer of help,
  we again reach out to assist you. We encourage you to contact our Contract
  Mediation Team at 1-800-925-8122 for further assistance with your
  account. Should any concerns remain, feel free to reach out to us at the email
  address below.
  
  
  
  Respectfully,
  
  
  
  Kirsten W. Executive Team
  
  Owner Relations Correspondence
  
  [email protected] (Attn:
  Kirsten W.)
  
  
  
  Kw/am

• Review fromMichelle J

  Date: 06/06/2023

  1 star

  Michelle J

  Date: 06/06/2023

  Westgate is a scam! They give you the hard sale, telling families that this is an investment and a
  lifetime of low cost vacations. If there was so much value in what they were selling, why wouldn’t
  they have a buy back program? Other timeshares do.
  We are over $10k in for a “vacation” that we have never been able to use. Apparently that is not
  enough for Westgate. They are still trying to collect from us-money for nothing!
  They will never admit that they encourage their salespeople to lie, even though we have found
  hundreds of examples of the same complaint on the internet. Westgate even called us “valued
  customers”. Valued! A complete joke considering the con that was used to get us to sign and the
  amount of money that has been taken off of us already.
  Do yourself a HUGE favor and vacatio with a reputable company, that has something to offer.

  Central Florida Investments, Inc.

  Date: 06/12/2023

  June
  12, 2023
  
  
  
  
  
  RE:
  Michelle ***** and Lavoya ****
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear
  Ms.
  ***** and Ms. ****,
  
  
  
  We thank you for
  your feedback and are
  saddened to read that our previous responses did not provide the resolution you
  are seeking. We appreciate your relationship with Westgate Resorts and are
  committed to providing you with the highest level of service.
  
  
  
  Ms.
  ***** and Ms. ****, we are disheartened to read about your dissatisfaction with
  your purchase, as one of Westgate’s main goals is to assist our owners in
  realizing the full potential of their timeshare ownership.
  
  
  
  Please
  be advised that, as owners of deeded real estate, you may rent, sell, will, or
  transfer any rights of ownership; however, this would be at your discretion as
  Westgate does not assist with these processes. We ask you to please understand
  that both parties are legally required to honor the agreement. Additionally,
  keep in mind that the purchase of a timeshare should be based on its value as a
  vacation experience and not for obtaining an appreciating investment.
  
  
  
  It
  is unfortunate that society finds it necessary to post negative feedback as a
  rule; however, contrary to your statements, Westgate has hundreds of thousands
  of satisfied, active owners, and those who are unhappy are a very small
  percentage.
  
  
  
  Ms.
  ***** and Ms. ****, while Westgate is unable to control whether you choose to
  accept our offer of help, we reach out to assist you. We urge you to contact
  our Contract Mediation Department directly at 1-800-375-8122 for
  assistance with your account to avoid continuing collection activity up to and
  including foreclosure. If you require any further assistance, you are welcome
  to contact us at the email address listed below.
  
  
  
  We thank you
  for the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Kirsten
  W. Executive Team
  
  Owner
  Relations Correspondence
  
  [email protected]
  (Attn: Kirsten W.)
  
  
  
  Kw/bp

• Review fromJami P

  Date: 06/05/2023

  1 star

  Jami P

  Date: 06/05/2023

  HORRIBLE HORRIBLE COMPANY!!! They pressure sell, then when we got home and realized this is not affordable we sent two cancellation emails as we were told to do, 2 months later they took over $1200 out of our account which was our house payment, call them and literally and I say literally laughed at. This company seriously needs to be evaluated and real estate license taken away

  Central Florida Investments, Inc.

  Date: 06/21/2023

  June 21, 2023
  
  
  
  
  
  RE: Jami *****
  
         ****** ** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Ms. *****,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  It is our most sincere regret
  to once again read that you no longer wish to be the owner of a timeshare with
  Westgate Resorts. We appreciate your feedback regarding
  the presentation and apologize if you felt uncomfortable in any way during the
  presentation. We ask you to keep in mind that the only requirement to receive
  your agreed-upon incentive was to complete the 90-minute presentation. You
  could have stopped the presentation at any time as you were under no obligation
  to purchase. Please
  understand that Westgate cannot control whether you chose to exercise that
  right, as hundreds of consumers do on a daily basis. It
  would have been at your discretion to inform the closing officer of any
  discomfort to ensure proper action was taken or refrain from purchasing if your
  concerns were not addressed to your satisfaction. As a consumer, the final buying decision is
  always yours.
  
  
  
  Please also be advised that
  the Credit/Debit Card Authorization document that you signed and
  executed at the time of purchase gave Westgate authorization to withdraw the
  payment that you mentioned in your correspondence. For your convenience, we
  will be sending you an additional copy of this signed contract document
  directly via email for you to review. We also ask you to please understand that
  Westgate has previously requested documentation of your alleged attempts to
  cancel your account within the rescission period, and we still require such
  documentation in order to research this matter. In the absence of the requested
  documentation, please be advised that your contract will remain valid,
  enforceable, and will not be canceled.
  
  
  
  We
  encourage you to contact our Owner Benefits Team at 1-800-285-1691 for further assistance with your account. While they do not provide contract
  cancellation services, they are committed to helping you. They will explore
  options that may be available to you to assist you with bringing your account
  current with your financial difficulties in mind. We
  appreciate the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/bp