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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Resorts, LTD

  915 Westgate Resort Road Gatlinburg, TN 37738

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

Review Details

• Review fromMichael C

  Date: 06/02/2023

  1 star

  Michael C

  Date: 06/02/2023

  Westgate lied to me about esi verything during their sales presentation, highlighted by the increase in my maintenance fees, the percentage of my loan agreement, various hidden fees, and the general idea of the timeshare they sold me. I've endured the lying about investment potential, and the withholding of my rescission information for far too long. The immaturity of their workers and the horrendous work ethic of this company has really shown since purchasing with them. They framed this purchase as a real estate investment in which I can profit from renting out my unit. I originally purchased in 2000 and have upgraded twice since then. The purpose of these upgrades was to fix the availability issues, so I could travel more, but nothing has changed, except the amount of debt I have. Seeing all these reviews about Westgate, I know I am not alone and that is the saddest part. Mike

  Central Florida Investments, Inc.

  Date: 06/15/2023

  June 15, 2023
  
  
  
  
  
  RE: Michael *******
  
         ****** ** * ****** * ******* * *********** * **** * *********
   
  
  Dear Mr. *******,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. For your
  convenience, we will be sending you an additional copy of the signed contract
  document mentioned herein directly via email. Please find our response below.
  
  
  
  It is our most sincere regret
  to once again read that you no longer wish to be the owner of a timeshare with
  Westgate. While we appreciate your correspondence, please be advised that we
  have addressed your concerns in our previous response and we will be sending
  you an additional copy directly via email for you to review.
  
  
  
  As for your concerns about
  renting out your timeshare and the alleged investment potential of the
  property, please be advised that Westgate requires all owners to complete the Acknowledgment
  of Representations document to eliminate the possibility of any
  misunderstandings with regard to what may have been presented to you, which may
  have influenced your decision to purchase. Your signatures and initials on this
  document indicate that you purchased this property for personal use, that there
  were no representations made regarding investment or resale potential, and that
  Westgate does not have a rental or resale program to assist you.
  
  
  
  Additionally, the Public
  Offering Statement discloses that “the purchase of a timeshare interest
  should be based upon its value as a vacation experience or for spending leisure
  time, and not considered for purposes of acquiring an appreciating investment
  or with an expectation that the timeshare interest may be sold”.
  
  
  
  With regard to your concern
  about the interest rate that you were provided, please be advised that you were
  offered a loan by Westgate which you accepted; as such, Westgate is well within
  its rights to set the interest rate at its discretion.
  
  
  
  While we have previously
  addressed your concerns regarding availability, please keep in mind that you
  purchased under the floating use plan for reservations, wherein you do
  not own the use of a specific unit, but a certain unit type, based on
  availability. Please also be advised that our records indicate that you have
  utilized your timeshare numerous times throughout your ownership.
  
  
  
  As previously advised, our
  research has concluded that on the date of purchase, you received full and fair
  disclosure of all matters pertinent to the transaction. While you may not agree
  with our responses, Westgate has addressed your concerns, and absent documentation
  that would negate your signatures on the executed contract documents,
  Westgate’s position remains that your contract is valid, legally enforceable,
  and will not be cancelled. Please also be advised that any further
  correspondence regarding this matter will result in a similar response.
  
  
  
  We
  know it can be frustrating to learn your contract cannot be canceled; however,
  please know that we do want to help you. It is important to realize that our
  offer of assistance is something that provides you with additional resources. Our
  department referrals will provide help to the best of their abilities. We
  encourage you to contact our Account Services Team at 1-888-999-0101 for further assistance with your account. While they do not provide contract cancellation services,
  they are committed to helping you. They will explore options that may be
  available to you to assist you with bringing your account current with your
  financial difficulties in mind. We appreciate the opportunity to be of
  service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromRafael R

  Date: 06/01/2023

  1 star
  I can’t even express my disappointment with this timeshare purchase from Westgate. The sales process was high-pressure and to say the least uncomfortable. The salespeople’s repeated attempts to sell me on Westgate’s products and services despite my clear lack of interest was annoying.
  
  After sitting there and hearing them out for 3 hours I eventually fell victim to their tactics. Initially I was excited because the salespeople repeatedly stated that if I wanted as an option, I could rent out the property and make money. This turned out to be totally false, and the referral program turned out to be a total SCAM.? I gave out several friends and family VIP vouchers. A family member called, and they were denied the stay because their income was not sufficient. I also tried to rent out my week and no one would except my week because they knew they could go to any booking website and stay at a cheaper rate.????
  
  Finally, I was told that if I did not purchase the timeshare, I would not be able to tour or stay at another timeshare in the future. This kind of sales tactic is manipulative and unacceptable. I’ll be as brief and clear as I can … Westgate Resorts are a total SCAM so steer clear of them or you’ll be the next victim.
  
  
  
  

• Review fromAlvin Y

  Date: 05/30/2023

  1 star

  Alvin Y

  Date: 05/30/2023

  Westgate is called Wastegate on a lot of online forums. We wish we had seen this before accepting the “prize” of a three-night stay. The presentation from their sales team wasted 5 hours of our vacation and the lies are going to cost us the rest of our lives! During their pitch, no one tells you about the constant increase in fees. We weren’t told there are blackout dates when we can’t even use this timeshare. The sales teams come at you in waves and fast talk you into believing what they are selling is a good deal. Then you are rushed through the signing by someone who rattles off “this says blah blah” sign here and here. By that time you are exhausted, and your head is spinning. You have wasted half a day of your vacation and you just want to get out. Westgate sales team plans it that way. When you contact them to buy it back, like the sales people told you they would, you are told nope-that isn’t what the contract says. Then you are out of luck. Do yourself a favor, just book a vacation thru ****** or ***********. If you do get caught in a sales pitch-find the rescission period in that contract and then find the local post office so you can cancel by certified mail. Otherwise, you will regret it forever.

  Central Florida Investments, Inc.

  Date: 06/19/2023

  June
  19, 2023
  
  
  
  
  
  RE:
  Alvin **** and Shelia *****
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear
  Mr. **** and Ms. *****,
  
  
  
  We
  thank you for your feedback and are saddened to read that our previous
  responses did not provide the resolution you are seeking. We deeply value your
  relationship with Westgate Resorts and are committed to providing you with the
  highest level of service.
  
  
  
  Mr.
  **** and Ms. *****, we apologize if you felt uncomfortable or pressured in any
  way while attending our sales presentation. Keep in mind that the 90-minute
  time commitment was for a tour and timeshare presentation only. You were always
  at liberty to leave at any time, as you were under no obligation to purchase.
  However, when you chose to purchase a timeshare, additional time was required
  to complete the signing process.
  
  
  
  Since
  there may have been offers presented on a first-come, first-served basis,
  depending on the available inventory, the representative may have expressed
  some urgency regarding the offer. However, you were never obligated to remain
  past the agreed-upon time to receive your incentive or to purchase a timeshare.
  Additionally, while you have stated that you felt rushed through the signing
  process, please know that had you informed the Closing Officer of this concern,
  they most certainly would have proceeded at a pace with which you were
  comfortable. Ultimately, you have the right to inform the sales staff or
  closing officer of any discomfort to ensure proper action is taken or refrain
  from purchasing if your concerns are not addressed to your satisfaction.
  
  
  
  While
  we certainly appreciate your concerns with any increase in your maintenance
  dues and taxes (M&T), it is important to realize that you agreed to,
  signed, and executed documents that disclosed the increase in the M&T fees.
  It is important to understand that the Maintenance dues represent the only
  source of revenue available to pay the cost of maintaining your resort.
  
  
  
  As
  previously advised, if you prefer to sell your property, please understand that
  you may do so at your own discretion. Westgate does not have a buyback program
  to assist you with this endeavor.
  
  
  
  Regarding
  your claim about black-out dates, please know that Westgate does not restrict
  owners with black-out dates. To clarify, there are no weeks that owners are
  prohibited to access, and all weeks are available for booking but are subject
  to availability and any applicable exchange or seasonal upgrade fees.
  
  
  
  Mr.
  **** and Ms. *****, while you are entitled to your opinions, Westgate’s
  position is that full and fair disclosure of the purchase terms, which includes
  the rescission period, was provided on the day of sale. As such, your contract
  remains valid and enforceable and will not be cancelled. While Westgate is
  unable to control whether you choose to accept our offer of help, we again
  reach out to assist you. We encourage you to contact our Account Services
  Team at 1-888-999-0101 for further assistance with your account.
  Should any concerns remain, feel free to reach out to us at the email address
  below.
  
  
  
  Respectfully,
  
  
  
  Kirsten
  W. Executive Team
  
  Owner
  Relations Correspondence
  
  [email protected]
  (Attn: Kirsten W.)
  
  
  
  Kw/am

• Review fromJoe & Sasha W

  Date: 05/29/2023

  1 star

  Joe & Sasha W

  Date: 05/29/2023

  Westgate Resorts is a crooked timeshare scam. Now I see why timeshares have such a bad stigma attached to them. Since 2014, they have shamelessly taken our money and offered little in return. When my wife and I first signed up, we were dazzled with glamorous vacations at a cost that was comparatively cheaper than not using a timeshare. Sounds great, right? Well, the truth is that we have a terrible time trying to get reservations, even when we book more than half the year in advance. The interest rate, which was never mentioned, is through the roof. Maintenance fees go up every year without fail. So much for “minimal payments” and “affordable vacations”. We have dumped over $30,000 into Westgate and for what?

  Central Florida Investments, Inc.

  Date: 06/13/2023

  June 13, 2023
  
  
  
  
  
  RE: Joseph and Sasha ********
  
         *** ****** ******* * ******* * ********** * **** * *********
  
  
  
  Dear Mr. and Mrs. ********,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  It is our most sincere regret
  to once again read that you no longer wish to be the owners of a timeshare with
  Westgate Resorts. While we appreciate your concerns, please be advised that we
  have previously provided you with a point of contact to inquire about options
  available to further assist you with your account. We ask that you please
  contact them if you are interested in receiving assistance. However, should you
  choose not to contact them, please be advised that Westgate’s position will
  remain that your contract is valid, enforceable, and will not be canceled.
  While you may also contact us at the email address furnished below, please be
  advised that any further commentary regarding this matter will result in a
  similar response. We appreciate the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/bp

• Review fromKeith H

  Date: 05/27/2023

  1 star

  Keith H

  Date: 05/27/2023

  I have been trying to work this this company to come to a solution regarding ending my membership. They are totally unwilling to work with me, even though they told me lies that got me in this situation to begin with. What was supposed to be $8k turned into $15k quickly. We were also told they could sell it for us or we could sell it back to them. Of course now they tell us this isn’t part of their agreement and that unless we could prove we were told this, there was nothing they could do for us. The reviews of this company speak for themselves. This company does bad business and I will do everything in my power to make sure their reputation is recognized until they are willing to release us from this nightmare. Save yourself from the waste of money and from the stress that will come with this purchase.

  Central Florida Investments, Inc.

  Date: 06/13/2023

  June
  13, 2023
  
  
  
  
  
  RE:
  Keith and Regina ****
  
         ****** * ****** * ******* * *********** * **** * *********
   
  
  Dear
  Mr. and Mrs. ****,
  
  
  
  We
  thank you for your feedback and are saddened to read that our previous
  responses did not provide the resolution you are seeking. We appreciate your
  relationship with Westgate Resorts and are committed to providing you with the
  highest level of service.
  
  
  
  Mr.
  and Mrs. ****, we are again disheartened to read about your dissatisfaction
  with your purchase, as one of Westgate’s main goals is to assist our owners in
  realizing the full potential of their timeshare ownership.
  
  
  
  Please
  be advised that a review of the recorded closing as well as the documents
  executed on the day of sale clearly and concisely refute both the total cost of
  financing and the resale allegations you make.
  
  
  
  Westgate
  has already advised you that there are instances wherein it will re-acquire
  inventory; however, they are case-specific and subject to very specific requirements
  in order to qualify.
  
  
  
  Regarding
  your claim that Westgate has not been willing to work with you, please keep in
  mind that we have previously offered our assistance through our department
  referrals. The decision to choose not to accept our offer of help remains at
  your discretion, as it is out of our control.
  
  
  
  Mr.
  and Mrs. ****, while we respect your perspective, please know that Westgate’s
  position in this matter is not personal and will remain unchanged. Your
  contract is valid, enforceable, and will not be cancelled. As always, we remain
  at your service, and as such, we encourage you to contact our Account
  Services Team directly at 1-888-999-0101. While they do not provide
  contract cancellation services, they are committed to helping you by exploring
  options that may be available to you. If you require any further assistance,
  you are welcome to contact us at the email address listed below.
  
  
  
  We
  thank you for the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Kirsten
  W. Executive Team
  
  Owner
  Relations Correspondence
  
  [email protected]
  (Attn: Kirsten W.)
  
  
  
  Kw/bp

• Review fromDouglas & Jacqueline D

  Date: 05/26/2023

  1 star

  Douglas & Jacqueline D

  Date: 05/26/2023

  Please save yourself from the stress and worry of dealing with this company. They don’t value anyone as a customer and have no intentions of relieving anyone from the stress and burden that this so called deal brings. I’ve made numerous attempts to explain our situation and they could care less about helping us out. They continue to try to pressure us into upgrading when we have no use for this anymore. They just keep on with the lies and aside from the financial burden, we always had issues with booking. It is just not worth the headache. Save yourself and use **** or ******.

  Central Florida Investments, Inc.

  Date: 06/13/2023

  June 13, 2023
  
  
  
  
  
  RE: Douglas and Jacqueline
  ******,
  
         *** ****** ******* * ******* * ********** * **** * *********
  
  
  
  Dear Mr. and Mrs. ******,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  It is our most sincere regret
  to once again read that you no longer wish to be the owners of a timeshare with
  Westgate Resorts. Please allow us to apologize for any
  inconvenience you may have experienced due to the length of the presentation
  you attended and if you felt pressured or uncomfortable in any way. Please
  remember that to receive the promised gifts, you were only required to attend
  the presentation for 90 minutes and had no obligation to remain past that time
  or to purchase. We ask that you understand that it would have been at your
  discretion to inform the sales staff or closing officer of any discomfort to
  ensure proper action was taken and refrain from purchasing if your concerns
  were not addressed. While Westgate is a sales-driven company, at no point were
  you forced to stay or purchase a timeshare.
  
  
  
  Regarding your concerns about
  availability, please be advised that you can book from an owner exclusive
  inventory pool and are entitled to rights and benefits solely offered to our
  owners. Additionally, Westgate owners are allowed to book their travel dates as
  early as eleven (11) months in advance to have a better opportunity of securing
  their requested travel dates.
  
  
  
  As previously advised, our
  research has concluded that on the date of purchase, you received full and fair
  disclosure of all matters pertinent to the transaction. While you may disagree
  with our responses, please understand that we have previously addressed your
  concerns multiple times, and our position will not be changed in the absence of
  documentation that would either support your claims or negate your signatures
  on the executed contract documents. As such, Westgate’s position remains that
  your contract is valid, legally enforceable, and will not be canceled.
  
  
  
  We
  understand that when life brings financial challenges, it can lead to uncertain
  times. However, rest assured that we want to provide assistance to you when
  needed. We
  encourage you to contact our Account Services Team at 1-888-999-0101 for
  further assistance with your account. While they do not
  provide contract cancellation services, they are committed to helping you. They
  will explore options that may be available to you to assist you with bringing
  your account current with your financial circumstances in mind. We
  appreciate the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/bp

• Review fromNorah K

  Date: 05/26/2023

  1 star

  Norah K

  Date: 05/26/2023

  I am absolutely appalled by the customer service my family has received from Westgate
  Resorts. A recent phone call with them inquiring about the status of our account and to see if
  there were any options available for us to return our timeshare back to them did not end well! I spoke with a representative who told me that there was a balance owed and there was no way out of the contract (we find this hard to believe as they do have a program listed online offering exits for their owners). I asked to speak with someone else, but she refused to transfer me. That experience left me unsettled as I would have really liked to speak with someone else on the matter. Considering the amount of times we’ve used our timeshare in comparison to the amount of money we’ve paid, inquiring about a return should not produce this many obstacles. Our recent experience with them has topped them all. We just want to be freed from the grasps of a company that doesn’t truly value their owners as they say in addition to experiencing a huge financial relief for our family. We would love to receive your aid on this. Thank you in advance.

  Central Florida Investments, Inc.

  Date: 06/08/2023

  June
  8, 2023
  
  
  
  
  
  RE:
  Norah and Johnson ******
  
         ****** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear
  Mrs.
  and Mr. ******,
  
  
  
  We thank you for
  your feedback and are
  saddened to read that our previous responses did not provide the resolution you
  are seeking. We deeply value your relationship with Westgate Resorts and are
  committed to providing you with the highest level of service.
  
  
  
  Mrs.
  and Mr. ******, allow us to apologize for any lack of quality customer service
  you may have experienced. Be assured that Westgate Resorts demands strict
  adherence to the Westgate Standards of Excellence, our service protocol, at all
  times. Please know that Westgate absolutely holds its employees responsible for
  the things they do and say; however, in the absence of documentation to confirm
  that the allegations are valid, the written contract will always supersede any
  verbal statement.
  
  
  
  A
  review of your correspondence confirms that you have not provided any new
  allegations for Westgate to research and no additional documentation in support
  of your previous ones. As previously advised, our research has concluded that
  on the date of purchase, you received full and fair disclosure of all matters pertaining
  to the transaction. While you may not agree with our responses, Westgate has
  addressed your concerns, and absent documentation that would negate your
  signatures, Westgate’s position remains that your contract is valid, legally
  enforceable, and will not be cancelled.
  
  
  
  As
  we remain at your service to help you, we urge you to contact our Contract
  Mediation Department directly at 1-800-375-8122 for
  assistance with your account to avoid continuing collection activity up to and
  including foreclosure. We thank you for the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Kirsten
  W. Executive Team
  
  Owner
  Relations Correspondence
  
  [email protected]
  (Attn: Kirsten W.)
  
  
  
  Kw/am

• Review fromRene W

  Date: 05/24/2023

  5 stars

  Rene W

  Date: 05/24/2023

  To Whom It May Concern,
  
  I am writing this BBB complaint as a last resort to address the blatant disregard for my claim by Westgate Resorts. My experience with this company has left a sour taste in my mouth, and I feel violated and swindled. Despite numerous attempts to get Westgate to release me from my contract, I have been repeatedly ignored.
  
  It is outrageous that Westgate Resorts can get away with blatantly lying to potential customers in their sales pitches and then refuse to take responsibility for their unethical tactics. The sales representatives used deceptive tactics to coerce me & my wife into buying their timeshare, and we found out later that the beautiful resorts we were promised were nothing but a fantasy. In reality, the accommodation was subpar, the amenities were lacking, and the customer service was terrible.
  
  We have tried to come to a reasonable solution with Westgate Resorts, but they are only interested in keeping us tied to this contract. We have repeatedly asked for our money back, but they have refused to comply. Their lack of transparency and misrepresentation of the truth has left us feeling deceived, cheated, and frustrated.
  
  Furthermore, we have attempted to communicate with Westgate Resorts, but their customer service could be better, to say the least. The representatives I have dealt with have been unhelpful, unresponsive, and uncaring. I do not understand how a company can succeed in such an unethical manner.
  
  In conclusion, we demand that Westgate Resorts take immediate action to end our contract and refund our money. I urge others to be cautious when dealing with Westgate as they have demonstrated that they value their own profits over the satisfaction and well-being of their clients.
  
  Rene' & Alana

  Central Florida Investments, Inc.

  Date: 06/06/2023

  June 6, 2023
  
  
  
  
  
  RE: Rene and Alana
  ********
  
         ****** ** * ****** * ******* * ********** * **** * *********
  
  
  
  Dear Mr. and Mrs. ********,
  
  
  
  We
  appreciate your patience while we reviewed your post. Please find our response
  below.
  
  
  
  It is our most sincere regret to
  once again read that you no longer wish to be the owners of a timeshare with
  Westgate Resorts. Please be advised that Westgate has not ignored your concerns
  in any way, as our records indicate that we have responded to each
  correspondence that we have received from you per our company protocol. While
  you may disagree with our responses, please be advised that our position
  remains that your contract is valid, enforceable, and will not be canceled in
  the absence of documentation that would negate your signatures on the executed
  contract documents.
  
  
  
  However, please be advised
  that we have reviewed your account and we have determined that we may have
  options available to assist you with your concerns regarding your ownership. We
  will be contacting you directly via email to resolve this matter and work
  towards reaching an amicable resolution. If any questions or concerns should
  remain, we may be contacted at the email address provided below. We appreciate
  the opportunity to be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/bp

• Review fromKaren C

  Date: 05/17/2023

  1 star

  Karen C

  Date: 05/17/2023

  I need help, and I do not know where else to turn. Hopefully, someone will see this and reach out to me and render me the aid that I feel I deserve.
  WESTGATE has caused me so much anguish, that I have become quite weary.
  Westgate promotes a program on their website called the “Legacy Program” that is supposed to aid individuals with ending their ownership with them if it is needed. Well, I have had this timeshare for 2 decades, used it only FOUR TIMES, have paid them continuously, lots and lots of money, and have not used it in quite some time now. I have reached out now that I have aged, have some serious health concerns, and couldn’t use the timeshare if I wanted to, and I have been given the runaround about this program that they promote. Reading other individuals’ complaints, it looks like it might be a SCAM.
  After being denied, I called and spoke to Liliana who suggested that I utilize the program. Is this a scheme? Why suggest it if I was just denied the ability to use it? Sounds like a scam.
  I also spoke to Xavier. I asked him why was I denied such benefit? He said he does not have to disclose that to me. Why? Is it because it is a scam?
  Alex and Ilean were 2 more individuals that I spoke to. Neither one of them were able to give me a clear understanding of what can be done to help me during this difficult situation.
  Buyers, be aware! Please do not fall into this same situation that I have gotten myself into. If there is anyone out there that can help me, PLEASE HELP!
  Member Karen ******

  Central Florida Investments, Inc.

  Date: 05/25/2023

  May 25, 2023
  
  
  
  
  
  RE: Karen ******
  
         ****** ** * ****** * ******* * ********** * **** * *********
  
  
  
  Dear Ms. ******,
  
  
  
  We appreciate your
  patience while we reviewed your correspondence. Please find our response below.
  
  
  
  Ms. ******, first and foremost, please allow us to express
  our appreciation for your longstanding ownership with Westgate. It is our most
  sincere regret to once again read that you no longer wish to be an owner.
  Please be advised that there are many variables and factors that determine if
  Westgate would agree to accept inventory back (including inventory demand,
  account status, and affiliations with third-party companies, among others).
  Westgate has the right to offer or deny an owner’s request with no contractual
  obligation to disclose why that decision was made.
  
  
  
  Please also be advised that our records indicate that you are
  eligible to reapply for the Legacy Program in August of 2023. However, in
  the meantime, as the owner of deeded timeshare real estate, you can use, rent,
  sell, or transfer any rights of ownership at your own discretion, as Westgate
  does not assist with this process.
  
  
  
  Additionally, you remain responsible for the financial and
  contractual obligations associated with the timeshare regardless of whether it
  is utilized. While we remain cognizant of the hardships you are faced with and
  we hope that they may soon ease, please understand that in the absence of
  documentation that would negate your signatures on the executed contract
  documents, your contract will remain valid, enforceable, and will not be
  cancelled.
  
  
  
  As Westgate’s desire is
  to help all of our owners realize the full potential of their vacationing assets,
  we encourage you to contact our Owner Relations Team directly at 1-800-925-9999 / option
  4 for personalized
  assistance with all account matters. As always, we remain at your service, and
  we look forward to hosting your future vacation endeavors. As you are a valued
  and respected owner with Westgate, we thank you for the opportunity to be of
  service.
  
  
  
  Respectfully,
  
  
  
  Connor M.,
  Executive Team
  
  Owner Relations
  Correspondence
  
  Westgate Resorts
  
  [email protected]
  
  
  
  Cm/am

• Review fromThomas L

  Date: 05/13/2023

  1 star

  Thomas L

  Date: 05/13/2023

  What a scam Westgate is!! They encourage their sale people to lie-anything to get a signature!
  Then when the “customer” calls them out on the lies, they say “there is no evidence”. There are
  recordings of Westgate sales meetings all over the internet showing they are encouraged to lie.
  We are paying for believing their lies. Our family is paying for believing their lies. We don’t
  understand how this is even legal. It’s like someone told us they were selling us a Bentley, then
  handed us the keys to a Pinto because they conned us into signing a contract.
  If you contact them, they reply with a form letter that has one or two sentences filled in for “your
  case.” We would like to let everyone know, if someone from Westgate approaches you-be as
  rude as you need to be and get away from them!

  Central Florida Investments, Inc.

  Date: 05/30/2023

  May 30, 2023
  
  
  
  
  
  RE: Thomas **********
  
         ****** ** * ****** * ******* * *********** * **** * *********
  
  
  
  Dear Mr. **********,
  
  
  
  We
  appreciate your patience while we reviewed your correspondence. Please find our
  response below.
  
  
  
  It is our most sincere regret
  to once again read that you no longer wish to be an owner with Westgate. Please
  be advised that a review of your correspondence confirms that you have not
  provided any new allegations for Westgate to research and no additional
  documentation in support of your previous ones. As
  previously advised, our research has concluded that on the date of purchase,
  you received full and fair disclosure of all matters pertinent to the
  transaction. While you may not agree with our responses, Westgate has addressed
  your concerns, and absent documentation that would negate your signatures on
  the executed contract documents, Westgate’s position remains that your contract
  is valid, legally enforceable, and will not be cancelled.
  
  
  
  We
  encourage you to contact our Contract Mediation Team at 1-800-375-8122 for further assistance with your account.
  While they do not provide contract cancellation services, they are committed to
  helping you. They will explore options that may be available to you to assist
  you with bringing your account current with your financial difficulties in
  mind. Please be advised that any further correspondence regarding
  this matter will result in a similar response. We appreciate the opportunity to
  be of service.
  
  
  
  Respectfully,
  
  
  
  Connor M., Executive Team
  
  Owner
  Relations Correspondence
  
  Westgate
  Resorts
  
  [email protected]
  
  
  
  Cm/am