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Business Profile

Auto Rentals and Leasing

Orlando Rentco LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for Orlando Rentco LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orlando Rentco LLC has 20 locations, listed below.

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    Customer Complaints Summary

    • 162 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/5-10/12/24 we reserved a vehicle via priceline for a specific daily ************** When picking up the vehicle there were additional ************** that were not communicated in advance. We verbally declined the ************* provided my ins ********** page & the the associate still added it to our contract labeling it as partial damage waiver so it looks like you are initialing that you are declining their coverage when its quite the opposite. You are agreeing to pay it. So sneaky. After paying over $104.93 for insurance that we verbally declined plus the other undisclosed charges we faced after booking, this car ended up costing us way more than the reputable rental companies located at the airport would charge. Not to mention the inconvenience of being located offsite/several miles away. We paid $438.98 for a car that we booked thinking wed pay $90 for. I get that there are taxes and fees that are typically added to the daily rate but come on?!? Advantage is more like Take Advantage .. no deal here folks. Just deception. I called & notified customer service that we declined their ********** said they would not refund the ins amount & to read the contract better next time. I found several of the same complaints online. ****** learned. This is a common deceptive tactic they use. Ive already emailed **************** havent heard anything back. Hopefully BBB can help us recover the $104.93 we were ripped off. Ive included proof of full coverage that I showed the associate at Advanatage. Thank you.

    • Initial Complaint

      Date:10/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was at the rental counter on October 4, I was asked if I had liability insurance, and I said yes. And I confirmed with my insurance company that I am indeed covered. I am also covered by ***** credit card. I was charged anyhow. I was also charged for tolls and roadside assistance, which I didn't agree to. I also confirmed with the FloridaDepartment of ******************* that it is illegal forrental car companies to require liability insurance, toll fees, and roadside assistance fees. I am anticipating a refund in the amount of $280.79 that covers the insurance, toll fees, and roadside assistance fees.

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reserved a rental car for an upcoming cruise for 9/27-10/3. I reserved through a 3rd party company and purchased the rental car insurance as well. When I arrived, the *** cancelled my reservation and triple charged me for a vehicle. She refused the insurance that I had purchased, charged my a higher deposit with no explanation. When I returned the vehicle, they added mileage charge, roadside assistance charge and insurance when I opted out of the issurance because I provided my personal car insurance after she rejected the full coverage insurance I purchased through priceline. I have called multiple times and can not speak to a manager. The **** over the 800 number are rude and refuse to help.

    • Initial Complaint

      Date:09/30/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Advantage Car Rental Customer Service,I am writing to express my disappointment and concern regarding my recent rental experience at your ******* location on the evening of September 18, 2024. When I arrived to pick up my rental vehicle around 11 p.m., the clerk on duty informed me of a "mandatory minimum insurance" fee of approximately $25 per day. This charge was unexpected, as I did not see any mention of such a fee during the booking process.Despite my explaining that I already had coverage through **** and later discovering that my Southwest credit card also includes rental insurance, the clerk insisted the fee was required. It was late, and I reluctantly accepted the car under these conditions. However, upon reviewing your website upon my return, I was unable to find any reference to this mandatory insurance fee.I believe I was misled by the clerk, and I am disappointed by how this situation was handled. The ease with which this extra charge was imposed, without clear communication or justification, leaves me feeling that I was taken advantage of.I request that you review this matter and provide clarification on your policy regarding mandatory insurance. I would also appreciate any steps your company can take to address this concern and prevent similar situations in the future.Thank you for your attention to this matter. I look forward to your prompt response.

    • Initial Complaint

      Date:09/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rented vehicle on 8/29/20**, ****** Sentra Lic #****A6, received a quote $164.83.Had a problem with a slow leaking tire so traded in for another vehicle the following day, ****** Altima 8804A6. I returned the vehicle on 9/2/** at 10:03 am, one day earlier since I was afraid of having problems with the vehicle when I was driving myself. ***** checked in the vehicle and there was a man who walked around the car looking if there was any damage. I was surprised when they emailed a receipt shortly thereafter with a total charge of $258.67. I requested to speak with the manager of that location at ********** and was told that I cannot get a direct number nor email address. I was told that the price increased since I returned the car a day earlier. I was told the manager would call me in 3 days. No returned call. On 9/9/** I received a call from my insurance company Progressive claim #**-631222599 due to damages on the vehicle I rented. I contacted the claims adjuster **** ******* ************** to advise that I did not file a claim nor were there any damages. He said he will contact the *** and request for proof that the damages was caused by me. I received an email from ****** *** of ********************* stating that it has determined the cost of repairs of $928.33 was less then the $1,000 deductible amount so it unable to pay on the policy. I sent an email to ****** *** about the proof requested. His response was "no documentation was provided by them to that effect." This is a Scam by Advantage and I can't believe they charged me an additional fee for returning to the car early expecially since I had a slow leak on my rear tire.

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Advantage car rental ************ **. When returned the car was charged extra ******* for taking the vehicle out of state. Never told about this clause. Not stupid!! If I was told I would have never traveled outside the state

    • Initial Complaint

      Date:09/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a vehicle from 9/8 11am-9/13 11am I was charged the rate for a whole week because that was the deal advertised So a week rental and I was only using it for 5 days When I went to pick up the car and sign the paperwork I asked for the return time to be changed to 11pm on the 13th ****** the ***** working said that she changed it and instructed me to leave the keys in the drop box since I would be returning at night She also told me I needed their liability insurance when I couldve used my own The day before it was due back I noticed on the invoice it was due at 11am I called your customer service and explained that when I picked up the car I asked for it to be dropped off at 11pm not 11am and asked if I would be able to change it without being charged and the customer service ***** said they could change it and the price would be the same since I was renting it for the price of a week rental. Now I've been charged for an extra day because I dropped it off at 11pm. They stole money from me and the only thing they did was offer an apology. During my trip I lost the keys I called the advantage at the hotel I picked it up from and got the voicemail so I left a message expecting to be called back but no one did The next day I called again and the only person working told me that the spare key would need to be picked up from their airport location and they quoted me $500 for it. I called customer service to try and figure out why it was $500 and if their was another option, the first ***** told me their manager was on lunch and then hung up on me. I called back and now told them that I was looking for information on why the key is $500 and to speak to a supervisor about the customer service ***** hanging up on me. Their was still no manager available and the second ***** told me that they Do Not call customers back. During these two calls over an hour had passed and no manager was available. When I went to their airport location I ended up only being charged $350.

    • Initial Complaint

      Date:09/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I arrived at the Advantage Car Rental ********* location on 8/23/2024 approximately 4:30pm. Once getting to the counter I was told that I needed 2 credit cards because I was from ********. I was told Illinois and Nevada people were required. I was also told that this was listed on your website. Because I booked through Expedia this was not Advantage's responsibility that the information was not *************** even though my debit card had the **** logo it was not acceptable. I asked to speak with a supervisor and ****** told me she was the shift lead and speaking to a supervisor would not change the outcome.Luckily for me I had a travel companion who had 2 credit cards.I wanted to just void my reservation and have my friend make a reservation and we were told that we got such a deal with Expedia that the cost would be more than double. At every turn with solving this dispute we were shut down and not given any *************** instead of the quoted price of $232 it was now $405. Not only is this poor business practice but it borders on a ******* well as a $150 deposit on a separate card.We had no choice in putting on an additional driver even though only the person who signed the contract drove. We were also charged for roadside assistance which was not wanted or even requested.After the money was paid we still had to wait over an hour for a car even though the staff knew with had an hour and half drive to our destination.After this debacle I went to Advantage's website and tried to book a reservation for the same dates and got the cost of $232 and their was no mention of the requirements for people from the state of *********I am looking for restitution. Also an investigation as to the "company" policy that Illinois drivers are required to give them 2 credit cards.This was not only financially destructive, it ruined my time in the area.

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 13th I rented a car from Advantage Rent a Car. I was charged the amount I had already agreed upon plus the security deposit. I was told to return the vehicle with a full tank of gas and no damages. On August 20th, I returned the rental car with a full tank of gas and no damages. The next day, August 21st, the security deposit was given back to my bank account. However, on August 28th, I was charged $168.98. I was not given a receipt or notice or explanation of the charge. I called the company and asked why I was charged and why I was not informed. They responded that it was due to beach sand being on the floor of the vehicle. There was only a small amount of beach sand on the floor of the vehicle and I was never under the impression I needed to clean the vehicle before returning it. I have rented vehicles for 12 years and have never come across an issue such as this. When I asked to speak to a manager or supervisor, I was told they could not forward me to them. They said they would email me. I never received an email. I called two more times on two different days. I was told the same thing: they would not let me speak to a supervisor and that they were not going to send me a receipt of the charge. I was then hung up on.

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm writing to file a complaint against Advantage car rental at *************************************. My wife rented a car from Advantage from 8/8/24 to 8/11/24. The car was booked through ****** for a total of $108.24.When my wife arrived at Advantage to pick-up the vehicle, they tried to upsell her on roadside assistance, liability and collision protection. She told them she did not want ANYTHING additional.They had her initial on a tablet screen, which they said was her agreeing to waive all these additional services. They then said they could not provide a printed receipt, but one would be emailed to us.We never received a receipt by email, despite a follow-up phone call the next day. When we finally received an email receipt, after we returned the vehicle, it included added charges of $235.66, for all the roadside assistance, liability and collision protection that they told her she waived.We tried to contact Advantage and they said there's nothing they can do. They said we shouldn't have booked through Orbitz if we want to guarantee the final price.

    Orlando Rentco LLC is NOT a BBB Accredited Business.

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