Cleaning Supplies by Internet
Star Glow ProductsInformation and Alerts
Alert Details
This business has 1 alert.
Ad Review
In September 2013 BBB contacted the business in regards to advertising statements made on the business's website. BBB requested that the business either provide substantiation for the following: "Magic Bling cleans jewelry better and faster than any other jewelry cleaning method."
BBB Code of Advertising indicates the following in regards to superiority claims: "Truthful comparisons using factual information may help consumers make informed buying decisions, provided:
(1) All representations are consistent with the general rules and prohibitions against false and deceptive advertising;
(2) All comparisons that claim or imply, unqualifiedly, superiority to competitive products or services are not based on a selected or limited list of characteristics in which the advertiser excels while ignoring those in which the competitors excel;
(3) The advertisement clearly discloses any material or significant limitations of the comparison;
(4) And the advertiser can substantiate all claims made."
BBB also requested that the terms and conditions that must be met in order to receive the satisfaction guarantee be clearly disclosed.
BBB Code of Advertising indicates the following in regards to satisfaction guarantees: "Satisfaction guarantee," "money back guarantee," "free trial offer," or similar representations should be used in advertising only if the seller or manufacturer refunds the full purchase price of the advertised product at the purchaser's request.
When "satisfaction guarantee" or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee should be clearly and prominently disclosed."
The business did speak to BBB and indicated that it would review the claims on the website and revise them as needed, however, to date the business has not provided substantiation or altered the claims on the website.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.