Complaints

This profile includes complaints for Tupperware U.S., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Tupperware U.S., Inc. has 8 locations, listed below.

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• 

  Tupperware U.S., Inc.

  PO Box 2353 Customer Care Orlando, FL 32802-2353

• 

  Tupperware Canada Inc

  7650 Birchmount Rd Markham, ON L3R 6B9

• 

  Tupperware Canada Inc

  20 Melford Dr Units 13 &14 Scarborough, ON M1B 2X6

• 

  Tupperware

  141 Austin St Chicopee, MA 01013-2903

• 

  Tupperware U.S., Inc.

  3520 Pan American Fwy NE Albuquerque, NM 87107-4742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order and when I received the order it was not what I had ordered. I tried to log onto my account and my username and password were not working. I tried to do the Forget Password option and it was saying that there was not an account with my email. I had been receiving notifications for my orders to that email. I contacted the consultant and told her what was going on and she said that there was mess up and Tupperware had put the wrong picture on their website. They said that I could send it back and they would refund me but I have to pay the shipping. I contacted **************** and they told me the same thing. I also asked her if she could help me with my account and she came back and said that there was no account with my email or phone number. I am not understanding why I need to pay the shipping if the error was on their end. I told the **************** Agent, ****, that this was a "Deal" so I am sure there are a lot of people with the same problem and asked if they were going to to have a discount or something to compensate us. Nothing.I feel this is a way for them to get people to just keep them because people will not want to mess with it and by the time you pay shipping you might as well just keep it. Also, if they had gone through and fixed the website then why had they not reached out to everyone that ordered it to try to make it right?

  Business Response

  Date: 12/05/2022

  We are contacting the customer directly regarding the issue. Thank you.

• Initial Complaint

  Date:12/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Tupperware for the last 28 weeks trying to get warranty claim completed. I have been told they are upgrading their system and can't process any claims. They are now saying I can mail my item to the warehouse, and someone will contact me about replacing it. It would be cheaper for me to buy another item then ship it back. Tupperware is supposed to be lifetime warranty and they are not fulfilling that obligation.
  

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 5, 2022/12/05) */
  We are contacting the customer directly regarding the issue. Thank you.
  
  
  Consumer Response /* (2000, 7, 2022/12/09) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I replied back the company agreed to replace my item and I should have it in 9 days today but

• Initial Complaint

  Date:12/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will not honor their warranty. I have called repeatedly - they just say their warranty system is down. They won't transfer me to a supervisor, they'll hang up on you when you say you're calling about a warranty. This is fraudulent & it needs to stop.

  Business Response

  Date: 12/05/2022

  We are contacting the customer directly regarding the issue. Thank you.

  Customer Answer

  Date: 12/06/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not received replacement Tupperware from the company.

  Business Response

  Date: 12/09/2022

  We place the order for the customer and asked her to allow 9 business days to receive it. Please see the attachment. Thank you.
  See Attachment/File: BBBCASE90329282.pdf

  Customer Answer

  Date: 12/12/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have not received replacement items.

  Business Response

  Date: 12/13/2022

  It was explained to the complainant that the delivery time of the order was up to 9 business days. Her order was placed on 12/6/2022, the deadline would be 12/19/2022. Thank you.

  Customer Answer

  Date: 12/21/2022

  Tupperware has not fulfilled their warranty on one item. Please reopen the case id ********. Thank you.

  Business Response

  Date: 12/22/2022

  The order was correctly delivered to the address that the complainant gave us. Please see attachment. Thank you.
  See Attachment/File* *******************

  Business Response

  Date: 03/22/2024

  Dear *********************,
  
  I trust this email finds you in good health. I understand that back in 2022, you contacted us to request replacement items under warranty. Unfortunately, during that period, our warranty process was temporarily unavailable due to the challenges posed by the Covid-19 pandemic. We sincerely apologize for any inconvenience this may have caused you.
  
  Upon further review, I can confirm that we processed a replacement order with the number **********. The replacement items were shipped to the following address:
  
  *************
  **********, ** 70471-1607
  
  According to our records, the replacement items were successfully delivered in mid-December 2022. Additionally, an order with the number ********** was dispatched to address a missing item, with delivery commencing in January 2024. We trust that these replacements have met your expectations. If there is anything else you require assistance with, please do not hesitate to let us know.
  
  Once again, we apologize for the delay in addressing your claim and sincerely appreciate your understanding and patience.
  
  Best regards,
  Tupperware *************

  Customer Answer

  Date: 03/25/2024

   
  Complaint: 18765112
  
  I am rejecting this response because:  The lids don't close well.  Repeated calls have to be made to get someone to help; most agents are rude; also sit on hold forever.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/02/2024

  Dear *********************,
  
  Greetings,

  With no problem if you provide us the mold number (tiny number most of the times at the bottom of the item on the format 1234-ab) of the seals and pictures we will be more than happy to replace them, and this would be in order for us to make sure we are replacing the same exact item(s) you need. 

  This was the address we used on previous orders, but feel free to provide us a new one if needed:

  785 Bocage Ln
  **********, LA 70471-1607

  We appreciate your understanding and patience.

  Customer Answer

  Date: 04/02/2024

   
  Complaint: 18765112
  
  Yes, the numbers on the containers are barely legible, even with a magnifying glass & a flashlight.  I guess the only way to actually obtain the warranty is to notify the BBB of your fraud.  My address is now ***********************************************  The numbers on the containers are as follows:  1)  lid 5550C-2, btm 5548A-1;   2)  lid 310K-41, btm 1311-6;   3)  lid 1616-5, btm 1613-6.

   

  Business Response

  Date: 04/03/2024

  Dear *********************,
  
  Greetings,

  Thanks so much for providing us the mold numbers of the items that you want to replace, that way we were able to find the exact same items:

   

  **** FREEZE-IT PLUS SQUARE SEAL (obsolete)

  5548 FREEZE-IT PLUS 1-CUP/400 ML SM SQUARE (obsolete)

  310 SQUARE ROUNDS SEAL SEE MOLD#**** (obsolete)

  1311 FREEZE-ITDEEP SQUARE CONTAINER (obsolete)

  1616 MOD MATE OVAL SEAL (available)

  1613 MOD MATE OVAL 3 (available) 

   

  For the ones available there is no problem, we will send those exact items and for the obsolete ones, we have 2 options for you.
  

  These would be the items we consider are the most similar to those ones you have since they were for the freezer, this is our current freezer line, in this case we are looking to replace 2 complete items (container + seal):
  
  ********************************************************************************************************************************************************************************************************************************************************
  
  Please copy this link on your browser so you can check them out, feel free to let us know which ones you would like (2) or let us know if you found other items you consider are better comparables so we can send them right away, remember we will replace whole new items, containers + seals. 

  
  Per procedure, we can also offer to our customers a credit for the obsolete items, in this case it would be of $15.82, we recommend this option only if you decide you would prefer to get something completely different from the item you wanted to replace, for a example, a pitcher, plates or tumblers. However as mentioned, if you found something comparable we can send it to you as replacement no matter the price but this would be only if it is comparable in use, size etc. 
  

  Please take your time and let us know what you decide to place the order for you right away.
  

  We appreciate your understanding and patience.

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 18765112
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 04/05/2024

  They are not willing to fulfill their warranty.

  Business Response

  Date: 04/11/2024

  Dear *********************,
  
  Please let us know if you agree with the suggested replacements we provided you back on 04/04, that would be the only missing information so we can place the new replacement order and send you the products with no cost.
  
  Also please be aware that we tried calling you today at ************** at 3:44 pm CST but it seems to be out of service, may you please provide us with a good callback phone number in case the carrier needs it?
  
  Thank you in advance!

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tupperware replaced broken pieces. I have a handful of pieces that need to be replaced. I have called many times over the past two years. They told me they are making updates to their warranty/replacements. They gave me a "claim" number. In October I mailed the pieces in as directed. It's been over a month and a half and I am still waiting. No response.
  

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 5, 2022/11/18) */
  We are contacting the customer directly regarding the issue. Thanks
  
  
  Consumer Response /* (3000, 7, 2022/11/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was given an order number and told it will be delivered in 9 days. I don't have a tracking number for this order. Without a tracking number, I am skeptical that it is being sent.
  
  
  Business Response /* (4000, 9, 2022/11/30) */
  Customer requested the tracking number through an email and it was given to her on 11/28/2022 (please see attachments). According to *****: DELIVERED 11/29/2022 at 11:22 AM
  
  
  Consumer Response /* (2000, 11, 2022/11/30) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:11/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to have lids replaced per the warranty of Tupperware for almost two years. They claimed for over 16 months that they were updating their system. Finally they told new I had to package and pay to ship the defective items back to them and I would have replacements within 10 days. It has been two months, item mailed 9/23/22 I called 10/25/22 and the supervises Alfred opened ticket ********** which was supposed to prompt a response within 24 hours. I called again today and spoke to Carlos T****** and was told that nothing was happening yet with the ticket and they have no idea when something will happen. I paid for the products, I paid to ship them back to them for replacement and they are refusing to honor the warranty.
  

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 5, 2022/11/18) */
  We are contacting the customer directly regarding the issue. Thanks

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a cracked lid from a Tupperware container that is covered by the company's lifetime warranty. I have been calling for MANY months now to request that they honor their replacement parts policy, and EVERY time I call the excuse is that their warranty system is "Upgrading." In the words of other comments on this site, no system takes over a year to upgrade, and I can only assume they are just making an excuse to not honor their warranty. In the past I have had no trouble obtaining replacement parts, so I'm pretty miffed that this is such a hassle. I can't use a container with no lid! It would cost them almost nothing to replace, and it's a promise they have made. Why won't they just give me a replacement?
  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/11/16) */
  We are contacting the customer directly regarding the issue. Thank you.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May 2, 2022 I have been attempting to have my warranty items replaced. I dealt with a Tupperware representative who began to process it, but then stopped communication. She told me I had a credit for items that were no longer available and that she would let me know how much I would still need to pay for the additional modular mates I was ordering. She never did. I tried emailing her directly and also tried contacting her through the Tupperware site. Still no reply.
  
  Then, I contacted the Customer Service number on July 19, 2022 and spoke with a representative who looked up what the Tupperware consultant had submitted (told me I had a credit, but it had expired) went through the entire process of listing the items, getting my information, and then later in the phone call said she couldn't do anything because their warranty system was down. She said I could check the website to see when it would be up. Well.... it's still down.
  
  In October, I met another Tupperware consultant who told me she would look into things and see what she could do to help. She gave me her email, so I explained everything and sent it. She never responded.
  
  It would be appreciated if I (and so many others who have complained) were not lied to. If you say you will replace items under your warranty, you should do it. If you're telling people that you're setting up a new system to handle warranty, then do it. I love my Tupperware products, but it feels as though the company is being deliberately deceitful. I would like my promised replacements and credit.
  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/11/16) */
  We are contacting the customer directly regarding the issue. Thank you.

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get tupperware since May of 2021 to honour their warranty policy and replace lids that have never fit the containers. It is for the Eco lunch container. They do not fit properly on the containers, and my kids are really struggling to get them on and off. I tried to soak them in hot water, and it did not help (I have two sets of two, so four in total). One of the containers is now cracked as well, I think from the constant struggle to get the lids on and off.
  My original order number is #**********
  I've contacted Tupperware multiple times to get warranty replacements. Online and by phone, they say they're upgrading their warranty system and can't process any warranty claims. They have been "upgrading" for over two years, and I am very frustrated.
  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/11/16) */
  We are contacting the customer directly regarding the issue. Thank you.

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested return label for my disabled mother. Order was missing three lids. It should not take 5-7 days to get a return shipping label. My mother is 84 years old and does not drive. She wears hearing aids.request expedited shipping label to assist with the return. A company this large should not take weeks to process a return.
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/11/03) */
  We are contacting the customer directly regarding this issue. Thanks
  
  
  Consumer Response /* (2000, 8, 2022/11/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Tupperware send a return label. Case is resolved.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tupperware offered a free item with bundle purchase starting on September 29th. The bundle consisted of buy two items get one item free. I purchased 30 of these items for my customers at the advertised price on September 29th after the sale started. Tupperware only shipped me the two items and did NOT ship me, and my customers, the 30 free items valued at $15 each. After Tupperware claimed to have sent the items I sent Tupperware proof that they did not, in fact, send the items. I sent proof in form of the packing slip of the box they claimed to have shipped the items in. A photo of the box the items were to have been in showing they could not have possible fit, and my order showing I ordered and paid for the items. They have since refused to send the missing items. I have sent all information that they requested regarding my account and still they refuse to send the items. Their legal team will not return my messages and I am repeatedly redirected to them by the **************** team. That I may have to seek legal counsel to get the items Tupperware advertised, I ordered, paid for, and Tupperware refuses to ship to me, and my customers is something I thought I would never have to do as a, formerly, loyal representative and customer of **********************. Attached please find the Tupperware offer, my packing slip, my order with the offer highlighted, and a photo showing the box nearly full with just the soup mugs, I had already removed 6 Large Divided Dishes, and 12 oval seals in the box. 30 additional 6 1/4 cup bowls would not have fit in that box, and they did not because they were never shipped.

  Business Response

  Date: 11/02/2022

  We are contacting the customer directly regarding the issue. Thanks

  Customer Answer

  Date: 11/07/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Tupperware has not contacted me in any way. Tupperware has NOT shipped me the missing items from my order. It has been five days since they responded to my complaint and I have heard nothing from Tupperware.

  Business Response

  Date: 11/11/2022

  Complainant signed up as a Tupperware representative under a false name in violation of Tupperware's policies. Shortly after his placement of the referenced order, Tupperware identified his account as one that was set up under an assumed name and notified Complainant that his account was placed on hold pending his update of his enrollment to reflect his true legal name. Complainant did not update his enrollment and continued using the assumed name; therefore, his account remained on hold. Further investigation into his account revealed additional suspicious activity.
  
  With respect to the order at issue, Complainant is requesting 30 free gift items that were made available for a limited time as part of a bundle offer. When Complainant placed the order, he failed to add the free gift items to his order. After receiving the items for which he paid, but not the free gift items, he contacted Tupperware's ************* for after-the-fact addition of the free bonus items. Although Tupperware may extend the courtesy of an after-the-fact addition of gift items that were not made part of an order to active independent sales representatives, Complainant's request for a courtesy addition of these items was denied because his account is on hold and in the process of being terminated. We have informed Complainant that we will extend him the courtesy of providing the free gift items even though they were not made part of his order, conditioned upon his agreement not to use the items in a way that would violate Tupperware Policies applicable to members of the independent sales force. Upon his acknowledgement and agreement of the same, we will release the free gift items for shipment as a courtesy to Complainant.
  
  This response will also be sent to the customer's email, during the day he will receive the letter to sign through the appropriate department, only then we will make the exception and send the products. Thank you.

  Business Response

  Date: 11/14/2022

  ***Document Attached***
  It is our duty to inform you that we received the full cooperation of the Complainant and an order was created to ship the required products to him. Please see attached document. Thank you.
  See Attachment/File: KyleUnlandBBBCase.pdf

  Customer Answer

  Date: 12/07/2022

  ***Document Attached***
  Below is my response email to Tupperware and the attachments proving their lies and defamation. As you'll note they repeatedly lied about my account setup, the status of my account, the sale period of the items in question, my order of the items in question, and their shipment of the items in question. I am shocked and saddened that a once highly regarded American company has resorted to treating it's sales force with such contempt and disdain. I will NEVER do business with them again, and would recomend no one else should as well.
  
  "Attached please find the email I sent to you on October 21st which contained a copy of my Photo ID with all the information you requested for my account. Since I had been locked out of my account I could not updated the information online. You know that. You have had this detailed information in your possession since October 21, 2022. I received no acknowledgement from you that you even received this information except for the auto reply every email to ********************************* receives.
  
  As my manager explained to me the item number for the bundle, as shown on the attached, contained all the items in the bundle including the free item. There was no separate instruction to order the free item for the bundle. She has since confirmed that there has never been a need to order the free item separately (attached a screenshot of the order for the bundle with the free item included). I find it odd that you are now claiming I didn't order the items after ************* attempted to claim that they were in fact shipped to me. They went so far in that claim to send a tracking number and photo of the ***** package drop off. I proved that claim wrong with the packing slip showing the free items missing and a photo of the box too full to have possibly included the free items. These false statements by you and your company are shockingly unprofessional. "
  
  Thank you for your assistance in helping me receive the merchandise my customers and I ordered, paid for and were unlawfully withheld from us by Tupperware. I am grateful for the opportunity to shed light on the mistreatment by Tupperware upon it's sales force and customers.
  See Attachment/File: RE Incident ******** RefIN******** Emailed ID on ********

  Business Response

  Date: 12/09/2022

  This situation and our internal investigation have now been resolved and we have released the items for shipment to Complainant. Please see attachment.
  See Attachment/File: BBBCASE90325850.pdf