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Business Profile

Personal Injury Lawyers

Morgan & Morgan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Injury Lawyers.

Reviews

This profile includes reviews for Morgan & Morgan's headquarters and its corporate-owned locations. To view all corporate locations, see

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Morgan & Morgan has 93 locations, listed below.

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    Customer Review Ratings

    1.94

    Average of 461 Customer Reviews

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    Review Details

    • annmarie s

      Date: 11/20/2023

      annmarie s

      Date: 11/20/2023

      If I could give a zero rating I would! We called the day of our accident to get help and it took a month before hearing from anyone. Mr. **** the lawyer, and Ms. *********** the case manager are very unprofessional and rude when we tried calling with questions, concerns or updates about our case. They never return phone calls or emails and when one of them do it's "well I spoke to your wife" then hangs up. Never once listening to us as people. We are supposed to be seeing a chiropractor and other specialists but can not find out anything.
      Then this morning being disgusted with the poor service and letting them know that we were looking to find another attorney if they weren't wanting to take care of us, we get the message that our case was suddenly closed.
      Now our question becomes, do we keep all these appointments they scheduled or not?
      MR. MORGAN; this is how attorneys and case managers using your good name are treating clients, like they are nothing but dollar signs and their issues are non-existent nor important.
      DO NOT USE or have these two people handle any case you have!! Find another law firm if this is how Morgan and Morgan lets the lawyers treat the clientele!

      Morgan & Morgan

      Date: 11/27/2023

      Dear Annmarie, we sincerely apologize for the frustration you experienced. We strive to provide prompt and professional service, and it is disappointing to hear that we fell short. We value your feedback and will address your concerns internally. Thank you for bringing this to our attention. Thank you! - Client Experience Team - [email protected] - (888) 488-0018

    • Delores W

      Date: 11/19/2023

      Delores W

      Date: 11/19/2023

      These people never answer a voicemail never answer a email nothing! My father is deceased and hired them for a case he had before he died. It’s sad they want 40% of any settlement but can’t even give you a update on what’s going on! What’s so hard about responding to a email! Trust me I dnt like to tlk otp either but a email is so easy and convenient! I hate he hired these people they do not care about their clients! If you are to busy to update someone maybe you sldnt take so many clients at once!! And it’s clear this is true I have read every review and we all basically are saying the same thing! The communication is horrible with any attorney or paralegal at Morgan and Morgan! All we ask for is a update Or response! Especially if you haven’t heard anything in over a yr! And you will never get to speak with the “attorney” that’s supposed to be handling the case! So Wht are we supposed to do???

      Morgan & Morgan

      Date: 11/27/2023

      Hi Delores, we apologize for the lack of communication and updates you have experienced. We understand the frustration and appreciate your feedback. We are continuously working on improving our communication processes to better serve our clients. After further investigation we saw that the case staff was able to communicate with you recently. Please let us know if you need further assistance or if your concerns have been addressed. Thank you! Client Experience Team - [email protected] - (888) 488-0018.

    • Wesley S

      Date: 11/17/2023

      Great service provided and stays in touch with client to let them know of progress

    • Betty J

      Date: 11/16/2023

      So far they have treated myself with respect. They have showed me that they actually care about their clients. Everyone that I have spoken with h
      as been polite and caring about me. That is all I can ask of them would recommend them to anyone

    • Sherry S

      Date: 11/15/2023

      Sherry S

      Date: 11/15/2023

      If I could give negative stars I would! I literally cried my eyes out to them for some sort of direction in regards to being lacking in credits for a disability case and they were not very personable and after about a minute said nope they couldn’t help me period! Jon Morgan himself said nobody is a nobody… what a lie! So disappointed

      Morgan & Morgan

      Date: 11/27/2023

      Hello Sherry, Thank you for your feedback. We are sorry to hear of your dissatisfaction regarding your consultation with us. There are many factors that go in to determining whether we can take on a case. We make sure to consider all potential avenues of legal representation when doing so. Thank you! Judith - [email protected]/ 888-670-2630.

    • Troy G

      Date: 11/14/2023

      Troy G

      Date: 11/14/2023

      If I could give morgan and morgan a negative 5 star i would! My fiance Karyn ****** had and accident on June 23 of this year and every time she call they never answer her! She finally gotten a text today and they told her that they was giving the insurance company 30-45 days to respond! So what happen to the last 4 months that they haven't responded? I told her from the start to not reach out to them because every review they receive is the same! Now she had an accident in June now tell me what insurance company haven't reached out to them with an offer since that long of time? If you want poor service and someone to bulljive you around, then this is the RIGHT lawfirm for you!!!!

      Morgan & Morgan

      Date: 11/22/2023

      Hello Troy, we are deeply sorry to hear that your experience with us was not up to our usual high standards. We understand that our clients place their trust in us, and it's disheartening to hear that we fell short in your case. Although we cannot discuss the specifics of your case in this open forum, we would love the opportunity to speak with you directly and make things right. Please don't hesitate to email or call us to discuss your concerns further. -Ashley [email protected] (888)488-0018

    • Niccol G

      Date: 11/14/2023

      Niccol G

      Date: 11/14/2023

      Horrible attorneys. Did a phone interview just came out of surgery and had to repeat myself so much I had a headache. The office was very unprofessional and unknowledgeable. When they decided to finally transfer me to an attorney whom thought I was going to repeat ALL the details again for the 15th time I disconnected the call. Be aware of the big attorneys with the flashy websites They are the worst.

      Morgan & Morgan

      Date: 11/22/2023

      Hello Niccol, I am so sorry to hear that your experience with us was not up to your expectations. Our goal is to provide the best possible representation for each and every one of our clients, and I am deeply sorry that we did not live up to that for you. We understand the importance of every case and carefully consider all potential avenues of representation before making any decisions. If you feel that your claim was not given the attention it deserved, please do not hesitate to reach out to us. We want to make things right and will do everything in our power to provide the support you need. -Ashley [email protected] (888)670-2630

    • Rubie T

      Date: 11/10/2023

      They communicate with you in a timely manner. Great service provided.

    • Lori J

      Date: 11/09/2023

      Excellent service and professional guidance. Thank you for your services.

    • Denzell H

      Date: 11/06/2023

      Denzell H

      Date: 11/06/2023

      Horrible experience, I have been a client staring in January, I have had 5 different case mangers and lawyers they don’t communicate so every time I get someone new my case starts over. My last time was the first time to make a demand and that happened in July, in September when I got a new team they reach out to my doctors office to request copy’s of bills records etc. it’s been almost 2 months and still nothing. When you try and contact someone it take at least a week if not longer to get a text or a call back, the service I have been receiving is awful, this is the worst experience I have ever had in my life and will be doing everything I can to find a law firm that has there Clients best interest in mind. Please if your thinking about doing business with them save yourself the stress and pick a firm that will at least do it part

      Morgan & Morgan

      Date: 11/14/2023

      Hello Denzell, we are deeply sorry to hear of your experience and understand how important it is to have a positive experience with us. We take your feedback to heart and would love the opportunity to make it right. While we cannot discuss the specifics of your case in this open forum, we would be grateful for the chance to learn more about your concerns and see what we can do to help. Please don't hesitate to reach out to us via email or phone so we can discuss this further. -Ashley [email protected]

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