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Business Profile

Restaurants

Red Lobster Hospitality, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Lobster Hospitality, LLC has 209 locations, listed below.

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    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 steak and lobster dinners to eat at the park for a late anniversary dinner. Both steaks were supposed to be medium. Were dripping blood and could not be eaten without further cooking. Brocolli and Brussel sprouts barely half cooked. Totally missing baked potatoe. Salad was fine. Bisquits doughy. So disappointed. Would like refund.

      Business Response

      Date: 08/04/2022

      Business Response /* (1000, 5, 2022/07/31) */
      We have reached out to our guest, advising them a refund request has been submitted for the order. Thank you for giving us the opportunity to address our guests' concerns.


      Consumer Response /* (2000, 7, 2022/08/02) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Quick resolution.

    • Initial Complaint

      Date:07/25/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Details such as these are useful:
      * Date of the transaction-7-22-22
      * The amount of money you paid the business-36.02
      * What the business committed to provide you-2 shrimp pasta dinners
      * What the nature of the dispute is- The dinners were over cooked and dryed out
      * Whether or not the business has tried to resolve the problem-no
      * Account/order/tracking number-transcation *******************************

      Business Response

      Date: 08/04/2022

      Business Response /* (1000, 5, 2022/07/28) */
      We have submitted a refund request for our guest. We apologize that her meal was not prepared properly.


      Consumer Response /* (2000, 7, 2022/07/29) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    • Initial Complaint

      Date:07/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had online order****************** for pickup but when we picked it up the food was bad and we were missing one item. We contacted guest relations describing what was wrong and were hoping to get a refund for the meal and we were assigned case******** and told that someone from the store's management would contact us by June 21, but we still haven't been contacted through phone or email, and we still don't have a refund for our order

      Business Response

      Date: 08/16/2022

      Business Response /* (1000, 5, 2022/07/26) */
      We have submitted a refund request for the order. Also, we will be sending a gift card, as a gesture of goodwill, to the guest to redeem on a future order.


      Consumer Response /* (2000, 7, 2022/07/29) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I received both the refund and gift card and consider this complaint resolved.

    Red Lobster Hospitality, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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