Restaurants
Red Lobster Hospitality, LLCHeadquarters
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Reviews
This profile includes reviews for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 23 Customer Reviews
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Review fromSheena Y
Date: 01/30/2024
1 starSheena Y
Date: 01/30/2024
Took my daughter out to eat. Wanted something nice that we haven't had in awhile. There was a hair in my food. Very gross and insanity. Brought it to managers attention. Who offered to replace it with the same dish made by the same person. Uh no thanks. The only offered a dessert that went to waste along with the 100 dollar dinner I stopped eating after losing appetite.Red Lobster Hospitality, LLC
Date: 02/05/2024
We are very sorry to hear of ****************** concerns. We have sent ************** a gift card as a gesture of goodwill and look forward to serving ************** again. Thank youReview fromMichelle D
Date: 01/29/2024
1 starMichelle D
Date: 01/29/2024
We were a party of 14 on 1/2/24. We gave the hostess our name at 2:30. At 3:10 they had given our seats away. Eventually we were seated. While we recognize everyone is short staffed the service was terrible. We did not receive our food together. One of the guest NEVER received her food. Twice the food was dropped on the floor. We did not leave Red Lobster in Parma until 7pm. That's right 7pm. The dining room was full at one point. Everyone had came and went and we were still waiting to be served. The bills were all messed up. I paid my bill as I was ready to leave. I have Multiple Sclerosis and had been sitting so long and uncomfortable. The Manager gave me 2 $10 coupons one which expires on the 1/31. I still don't understand the point of such a coupon as if I was going to immediately return. We were not sitting around just chatting away. We did not receive our food until 6pm. UNACCEPTABLE! If the kitchen is so backed up or the establishment is short staffed then maybe they should let the patrons know so they can decide if they want to stay. If I could give them a minus zero I would.Red Lobster Hospitality, LLC
Date: 02/05/2024
We here at Red Lobster strive for fantastic food and service for all of our guests whether they dine in or decide to order take-out and enjoy a meal at home. Unfortunately, at times we fall short and it is through follow *** such as yours that help us provide that said service and live to our standard.
Our General Manager has followed up with ************** to address her concerns while her family was dining with us.
Review fromEvan B
Date: 12/22/2023
5 starsEvan B
Date: 12/22/2023
On 21 Dec 2023 around 7pm I dined at the red lobster in Hawaii at **** *** ***** ***** The chef made a mistake and dropped my steak on the floor. My server and someone from management informed me of the issue and immediately took action to fix the issue. These type of things happen to me a lot and in most cases I have to step out of character to have someone fix it. I was so appreciative of how the red lobster handled the situation with professionalism and generosity. They went above and beyond to make sure me and my family were well taken care of. I hope someone from the location I went to sees this message and understand how much I appreciated the service. Continue to treat your customers with respect and your business will continue to flourish. I just want the staff to know how greatful I was for the serviceRed Lobster Hospitality, LLC
Date: 01/05/2024
Thank you for letting us know of your experience. It is good to hear that our team quickly addressed your concerns so you can enjoy your visit.Review fromLashunda H
Date: 11/25/2023
1 starLashunda H
Date: 11/25/2023
I hate this place! The interior of the establishment is dirty, NASTY with HORRIBLE customer service. ! I called to make a simple order of shrimp. The lady who was taking the order did not speak standard English. In fact, it was hard to understand what she was saying. I asked to speak to someone who could get my order right. She transferred me to someone, and **ter being on hold for 15 minutes, that person said she didn't take to go orders. I asked to speak to a manager. I waited another 20 minutes. When I asked for his name for documentation purposes, he hung up the phone. This behavior is inexcusable. I spent over 30 minutes on a dead end call. The workers are rude, because the manager is ignorant, untrained, and obnoxious. This place is hood **. They should close this location down!Red Lobster Hospitality, LLC
Date: 01/05/2024
We have reached out to our guest about her experience. We apologized for the poor manners of our team member when she called the restaurant and have sent her a gift card as a gesture of goodwill.Review fromAlexaian L
Date: 06/13/2023
1 starAlexaian L
Date: 06/13/2023
They weird up here, today 06/13/2023 I had an interview at 4:00 I arrived at 3:50 I told the person at the front counter I was here so she could go tell the manager I was here so. He wouldn’t be waiting on me but whole time I was the one waiting until 4:40 then I decided to just leave because this is unacceptable!!! And unprofessional because my interview was really yesterday 06/12/2023 but I arrived there and they told me the manager wasn’t in which is crazy because why set up a interview for a time and not be there!!!!!!Red Lobster Hospitality, LLC
Date: 06/14/2023
We value our applicants just as we do our employees; therefore, it is disappointing to learn of our applicant's experience. We apologize for creating a poor impression.
These concerns have been shared with our Employee Relations DepartmentReview fromKymila C
Date: 04/29/2023
1 starKymila C
Date: 04/29/2023
Poor customer service!!!!!! I made an online order for pickup at Red Lobster in Conyers, GA on Dogwood Ave. I mistakenly put the wrong time for pick up and I called the store. A young lady named Ashley answered the phone and I told her I wanted to change my pick up time. She put me on hold and then came back to the phone and said unfortunately the time cannot be changed, but I can cancel the order and redo it with the new time. I asked Ashley why she can’t cancel the order if she just pulled up my order on the computer she said she can’t. I went back to the Red Lobster App and tried to cancel and redo order with new time, but I didn’t see where the App gives me the option to cancel the order. This is poor customer service!!!!!! I know I’m not the only person that has changed my mind about the time. The sad part I included a tip with my online order and because of Red Lobster in Conyers, GA I will NEVER include a tip again. Customer service has gone out the window!Red Lobster Hospitality, LLC
Date: 05/18/2023
We have reached out to M*. Chee*e and i**ued a refund for her takeout order. We apologize for any inconvenience.Review fromKaren P
Date: 04/22/2023
1 starI placed a delivery order on 2-27-23 with Red Lobster, Concord NC. I used a $30 Red Lobster E-gift card which was not applied to my purchase. My debit card was charged $63.56 twice. I spoke with 2 Managers who denied double payment. I had to file a dispute with my bank. Subsequently, Red Lobster sent me a $50 E-gift card because the meal was horrible. I made numerous attempts to use the $50.00 E-gift card to no avail. On 3-13, I placed an order and immediately canceled it because the E-gift card did not work. I confirmed with Red Lobster Manager and the delivery service they use, Doordash and also received a text that my order was canceled for $57.96. They charged me anyway. I again filed a dispute with my bank. I spoke with a Manager who said no refund had previously been processed. It took over 3 weeks for them to credit my delivery order. On 4-2-23, I placed another order for $55.42. The E-gift finally worked. I followed up on the status of my order, i spoke with a Manager who advised me it was just sitting there waiting for Doordash to pick it up for delivery. And this was not their problem. That it was a Doordash issue and if they didn't compensate me, Red Lobster would. My food was cold, ice cream melted and the lobster dissipated.On 4-12-23, Manager was to send me a $50 Gift Card and he would check with his Manager about approval for an additional $50 Gift Card. Managers would not give me the phone number to the Regional Manager. I can't get through on the numerous calls to reach their Corporate office. I have made 25 total calls to the Red Lobster and the Managers do not call me back. I believe I am being discriminated against because I advised them that I am Disabled and that is why I continue use delivery services. I was told again on 4-21-23, by the Manager Dillon that he needed to contact Customer Relations and call me by 2:00 pm on Friday 4-22-23, I have not received any compensation and no call. This is Totally Unacceptable!Review fromReshaundra W
Date: 04/10/2023
1 starOn January 31, 2023 my family and I went to the Red Lobster on Camp Creek Pkwy (Atlanta, GA) to celebrate my grandmother's 93rd birthday. Shortly after we arrived, my husband went to the car to get something for my children and found that our window had been busted and several of my items were stolen. We had only been in the restaurant 30 minutes. Of main importance was my purse that contained my medicine(recently had surgery) and all of my credit cards and ID. They attempted to use my card at a near by gas station and I told the police officer that came to the scene. Nothing was ever done and the employees stated that this happens all the time. We were parked in front of the door and the manager stated that they couldn't see my vehicle on the camera. The property has signs all over the parking lot stating that they have site security but no one was present until we were leaving the premises. He told us that he comes to work at 8pm. Clearly the thieves know his schedule because my car was broken into around 7. I would not recommend going to this restaurant due to it not being safe.Review fromJay M
Date: 04/07/2023
1 starred lobster, Secaucus , NJ. bad experience today 4/7/23 around 1pm.
Placed an online order at about 1150am. got the confirmation email stating will be ready by 1242 with a order # and confirmation details. arrived at 108p manager and front desk both told me they did not have ticket for this order even after me showing them my email with the confirmation. they stated cannot do anything but to seat me. so that i can reorder and wait.... very frustrating. absurd. disappointed. NOT SATISFIED.Review fromAlexei N
Date: 01/05/2023
1 starAlexei N
Date: 01/05/2023
I purchased an e-gift card from the website. Paid 75 dollars. I received confirmation of my payment. The sent some saying the card was viewed. My sister who the card is for asked when she will receive the card. So went on he company site and filled a contact form stating what happened. I contacted them 3 times and no response. So I don't where that card was sent too. I verified the email address with my sister. This unacceptable.Red Lobster Hospitality, LLC
Date: 01/11/2023
We are sorry to hear that our gift card services team was not helpful regarding the recent gift card purchase. However, I reviewed your transaction for the $75.00 gift card. The gift card was email to the address you provided buy our customer.
I confirmed the gift card has been accessed and printed by the recipient. The gift card is still active and ready to redeem.Â
Thank you
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