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Business Profile

Streaming Service

Fun Networks INC (FNTV)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially, I used *********** account (echeck) to pay for the monthly subscription for FNTV on 4/9/24; however the payment was returned and the amount of $15.99 credited back to my account. I then used the debit card for the same bank account on 4/10/24 to pay for the monthly subscription since the next day I no longer had access to the service. Since then, four different $15.99 charges were posted to my bank account for FNTV for ****** This is a monthly subscription service for access to translated Turkish series which should only be charged once a month. There are four charges and only one refund from FNTV. One amount of $15.99 was credited by my bank for the return of echeck. I contacted the seller on 4/19/24; however, they refused to credit the other two transactions. I also had a recent issue on June 9, 2024 where I was charged for an automatic monthly subscription although I cancelled the automatic payments via PayPal for the service, weeks ago. There is no Cancel option listed on the website. I contacted the seller to dispute the charge on 6/10/24 and was advised the transaction was valid as the service was not previously cancelled. Automatic payments were active and would need to be cancelled on the PayPal website. This is incorrect. I have attached a copy of the seller being listed as inactive on PayPal, with the last payment transaction being on 4/9/24. The seller then did proceed to cancel the transaction for 6/9/24 via PayPal, but in the attachment provided, there is no authorization for a 6/9/24 payment. The $15.99 refund was applied to the 4/9/24 payment, which was the last authorization. It appears the seller is keeping separate debit card details with no option to cancel on the website. The seller has terrible customer service when handling payment issues. 4/10/24-Paypal echeck-$15.99 4/11/24-Paypal echeck return credit (+$15.99)Debit 4/15/24-$15.99 Debit 4/15/24-$15.99 Merchant Refund 4/16/24-(+$15.99)PayPal Retry Payment: 4/17/24-$15.99

    Business Response

    Date: 07/09/2024

    Hello There,

    We are sending you the records of this customer as proof, as you can see we have already refunded his money but this member still wants a refund, we told this member that we cannot do anything more because paypal does not open such a refund button for us because there is no other payment because we have already refunded it and it does not allow us to refund his money. There are no options for this and we told this member that we can give you 2 months as a credit, we always try to be on the side of our customers. we wrote to the customer and he sent us an e-mail saying that he accepts 2 months gift credit.

    Best Regards.

     

    Customer Answer

    Date: 07/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It was advised from the business that a two-months gift credit has been added to the **** account as compensation for the billing issue. 

    Sincerely,

    ***********************

Fun Networks INC (FNTV) is NOT a BBB Accredited Business.

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