Complaints

This profile includes complaints for DealTime Cars & Credit's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DealTime Cars & Credit has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DealTime Cars & Credit

  3450 W Colonial Dr Orlando, FL 32808-8027

• 

  DealTime Cars & Credit

  2195 N Pine Ave Ocala, FL 34475-9254

• 

  DealTime Cars & Credit

  2625 US Highway 98 N Lakeland, FL 33805-2414

• 

  DealTime Cars & Credit

  200 E Burleigh Blvd Tavares, FL 32778-2404

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car and have insurance on this vehicle since 2021 when the vehicle was purchased. On June 3rd, 2024 i received a call from a person name ****** requesting proof of insurance and that was sent to him. I called back to verify that he received the insurance information and he said he received it. The insurance card was sent June 3, 2024 at 1:38pm. on Oct 1, 2024 i recieved a letter in the mail stating that an amount of $169 was added to my account for insurance the company placed on the account. I called and was told a supervisor would call me back in 15 minutes no one did. I called back an hour later and each time I am told to hold for a transfer and the calls hang up. I called a total of 7 times trying to get this squared away before a supervisor by the name of ********* got on the line and was extremely nonchalant about the issue and disrespectful. I aked to speak to his supervisor and he told me they would have to review the account to see if a call back is warranted. This has caused me so much anxiety as I simply would like to speak to a respectful supervisor to send proof that i did submit the proof of insurance and have the issue squared away. i am very uncomfortable in calling back and speaking to the same supervisor ********* again

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle July 25 2024 I put 1200 down did paper work and was informed first payment due 8/25/24 I called to make a payment and was informed the payment cannot be taken due to a deferred payment of ***************************************************************************************************** mind they cannot and wont take car payment so when I got paid again I gave 500 and agreed next check to give the remainder I did it that way so I have money still to live be able to feed my kids and pay other household expenses like electricity etc. etc was told I would get my tang once deferred amount was paid off well I attempted to make a payment and went to my car to grab my debit card because I was at work only to find out it was repo so instead of me paying 189 and a 270 payment I was forced to pay 1300 dollars plus an extra 150 to retrieve my items from repo compound. That left me dead broke and on top of it they encouraged me to put the passer tag back on my car that tag expired august 27 2024 yet you want me to ride around illegally. They didnt have a tag for me plus Im out of an entire check. Keeep in mind ****** the car salesman in Ocala never mentioned they deferred the payment he just had me sit at a monitor and let the ** system TALK AND HAVE ME sign my documents. Had I known verbally o had a deferred amount to pay within two weeks of my purchase I would have paid but instead they did things cunningly I feel like they got over on me big time kind you the car check engine light has been on since day one which I thought was minor fuse or computer error since I went to get car looked at but found out its an engine leak also all 4 tires are different sizes so Ive almost wrecked when it rains numerous times I ve had to get new brakes and rotors and the light still wont go off for brakes check system yet you take my money. This place should be ashamed of themselves I recorded the salesman putting an expired tag on my car how horrible

  Business Response

  Date: 10/25/2024

  The tag issue has been resolved and we have not heard anything about any mechanical issues. We would be happy to work with customer if there's any mechanical issues

• Initial Complaint

  Date:08/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this car on July 26th a 2016 Dodge Dart this was not the vehicle I wanted I wanted the ****** Corolla and I was told by ******* it will be $1500 down all the ****** and ***** are the main cars that are requiring a high down payment. So ******* wanted to put me in a Camry that I didnt want so I told her I didnt come in here to have you guys put me in a car that you want me in if Im spending my money I want the car that Im going to be paying for so I went back out and look at other cars so I picked out the ******************************************************************************************************************************************************************************** serviced it was just sold to me as is. Went along with the deal gave ******* $1000 cash for my down payment then when I was approved for the vehicle they jacked up the price of the car and wanted another $500 down payment due on August 7th. I signed the contract and the deal was done. As I was getting into car finna drive off a warning on the dash board came on stating inflated tire so I went back and told ******* what the car was stating she told me I can bring the vehicle back in the am and she can have the service team look at the next day which was a Saturday I bought the car back to the dealership they put air in the tire and that was it she told me personally along with **** who is the ** to come back on Monday so they can have the service manager take a look at it as I left the dealership I got about 4 miles down the road the wheel got tight and so I was by a tire shop and I had them check out the car they stated the front two tires was getting ready to burst I was driving on wires and it needed an alignment I paid out of pocket $419 and presented the dealership with receipts for them to come back and tell me they cant reimburse me back my money that I paid to have this car fixed. Then I need shocks for the car then two days later I couldnt put the car in drive

  Business Response

  Date: 09/02/2024

  Tell us wThank you for bringing this matter to our attention. We take customer satisfaction very seriously, and we appreciate the opportunity to address the concerns raised by ***************************.
  To provide a clear overview of the situation:
  Service Appointment No-Show: We scheduled a service appointment for ***************** right away, which she did not attend. We subsequently assisted her in person when she came to make her payment. During this visit, she asked how long she would have to wait to trade in, we explained the trade-in process and addressed her questions.
  Service and Repairs: Following her visit, our Service Manager addressed her complaints promptly. We arranged for her vehicle to be picked up from her daughter's job to replace the front struts. After replacing the struts, we noticed an additional noise and found that the lower transmission mount was worn. We replaced this part as well to resolve the issue. 
  Current Issue: Although the vehicle was serviced with the utmost care, *************************** has reported a small vibration when the car is put in reverse. We previously replaced the motor mount with an aftermarket part. However, recognizing that the movement of this part is questionable, we are committed to replacing it with an *** mount from Dodge to ensure optimal performance.
  Next Steps: We will arrange for the replacement of the motor mount with the *** part at no additional cost to ******************. We aim to complete this as soon as possible to address the vibration issue comprehensively. We will follow up with her to schedule a convenient time for this service.
  We are dedicated to resolving this matter to ***************** satisfaction and appreciate her patience and understanding. If there are any further questions or concerns, please do not hesitate to contact us directly.
  Thank you for your attention to this matter.
  Sincerely,
  *****************************
  General Manager
  **********
  Deal Time Cars and Credit hy here...

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************* December. The transmissions went out..the vehicle has been with Dealtime for an entire month and the transmissions still has NOT been ordered..I have asked for a lender and have no result on either. My truck being repaired a lender vehicle to use..I over spent with means of transportation, gas and borrowing others vehicle. As of today the transmissions still has NOT BEEN ORDERED.

  Business Response

  Date: 05/07/2024

  Subject: Follow-Up on Complaint #********: Resolution of Transmission Replacement Issue 
  We are writing to provide you with an update regarding the recent complaint filed by one of our customers concerning their used vehicle purchase, specifically a 2012 ******* MKX acquired on 12/09/2023. 
  Since the purchase, the vehicle has been driven nearly ****** miles within a span of four months. It's important to note that our customer holds a ********, *********** limited warranty. 
  In April 2024, an unforeseen complication arose necessitating a transmission replacement, incurring a cost of $1612.00. Despite the unexpected nature of this expense, we are pleased to report that our customer only bore a fraction of the cost, precisely $806, which is half of the total. The remaining $806.00 was graciously covered by our team, allowing for the completion of the repair. Additionally, we have devised a payment plan to ease the financial burden on our customer, with the outstanding amount of $406.00 being addressed in due course. 
  We are genuinely grateful for your patience and understanding throughout this process. Rest assured, we are fully committed to ensuring that each of our customers receives exemplary service and support. 
  Thank you for your attention to this matter. Should you require any further assistance or clarification, please do not hesitate to reach out. 
  Warm regards, 
  ********************;here...

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 18th, I purchased a vehicle from Deal Time ****************************** When I purchased the vehicle, I also purchased a 3 year, ****** mile warranty for which I paid $2990 additional in full. During, I also opted to add an additional GAP coverage which I paid for in full in the amount of $899. Around a week ago, my oil change light came on and would not turn off after being reset, despite my just having my oil changed on 11/2 . I took my vehicle to ***** to be serviced. Per my extended warranty contract, I could take my vehicle to any dealership within 100 miles of my purchasing dealership as long as it had been 30 days after purchase. ***** evaluated my car and I have over $1400 in engine repairs needed. I provided my service writer with my warranty information to call AVP and authorize the repairs on my vehicle. When he called and provided AVP with my VIN number, they stated that no warranty or GAP was ever purchased on my vehicle. I called Deal Time and was told that the manager would be calling me back in 30 minutes. When 30 minutes had passed and I had not heard back, I called the dealership again, spoke with *******, my original salesmen, and was told that this matter was being escalated to the district manager and that they would call me back by 2PM. When 3PM came, I had still not received a call back and decided to go into the dealership. When I arrived at the dealership, I was told that Deal Time was no longer honoring any extended warranties purchased through AVP, that they would not give me a refund for the policies I purchased, they refused to look at my contract that I brought with me, and refused to furnish me with a copy of the contract with the "new terms" that they stated they had. They took my monies in the amount of $2900 and $899 and never purchased the promised policies. They refuse to rectify the situation. When leaving the dealership yesterday, the manager's last words to me were "Many people have tried to put us out of business, good luck".

  Business Response

  Date: 12/05/2023

  "*************************** purchased a 2013 ***** Spark from Deal Time Cars and Credit on 7/18/2023. She encountered some issues with repairs, and there was a misunderstanding in communication between her and the dealership. However, we want to assure our customers that all repairs have been taken care of, and *******'s concerns have been addressed to her satisfaction. We value our customers and appreciate their business. We consider the matter resolved and kindly request the closure of the complaint. Thank you for your understanding."

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with this dealership since December of 2022 when I bought my car. Starting with promised parts that never got ordered, my car breaking down and having to go in the shop and then finding out they never put a warranty on my car, they did not own the vehicle when they sold it to me which ultimately caused an issue with me getting my permanent tag and they have and still the
  this day have my credit in the red due to improper reporting to the credit bureaus. Currently my car has been in the shop over 2 weeks at this time, it is still in the shop and has a bill of $9200 in order to pick up my car because the "bumper to bumper warranty" does not exist even though they have been charging me for it for almost a year. I have tried on numerous occasions to get a hold of the owner because Elizabeth is a complete joke and the most disgusting, vile person I've ever encountered and I have been refused the owner and assistance with resolving this issue... my car is still in the shop and I need assistance getting this resolved with the owner so I can retrieve my vehicle.. my next step will be going to the news channels if I cannot get a resolution here

  Business Response

  Date: 10/14/2023

  In Reference to : ******* ********
  
  ******* Purchased a used 2019 with 85k miles on 12/8/22. She
  did have a few repairs in the beginning that we took care of. We reached out to
  the warranty company and made it priority to help her. We credited her $335 and
  moved a $295 payment to help assist her. She signed a letter saying we took
  care of everything, and she was satisfied. We are not responsible for any work
  on the vehicle, she will need to reach out as suggested to the dealer who
  worked on her vehicle.
  
  I have attached a sample copy of the warranty contract the
  customer purchased to help explain the service contract and its named component
  coverage.
  
  ****** ***** ********* called the warranty company on 9/29
  reporting the vehicle needs a shifter and an air intake tube. Neither are
  listed for coverage on the contract. The customer needs to take the vehicle
  back to *** ******* ***** where the warranty company did an override and
  covered multiple non covered repairs in March, one of them being the shifter
  assembly. They should have a part and labor warranty on it. 

  Business Response

  Date: 10/14/2023

  more info

  Customer Answer

  Date: 10/26/2023

  I have tried and asked.to speak to the owner numerous times to get the issues resolved with my car, clearly Elizabeth is not.an honest person and is lying even in her response here. I would appreciate a phone call from the owner of the company

• Initial Complaint

  Date:04/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on 03/03/23 and by 03/06/23 it broke down. Once they received the vehicle they gave me the run around as far as updates and the status of the repairs.. they had the vehicle for almost 3 weeks and after that I got it back on 04/01/23 it broke down again on 04/02/23 I reached out to the Genral manager on his personal line and received no response and Everytime I call in now no one returns my calls.. they wouldn’t even release the vehicle until I made a payment it seems all they care about is the money aspect and not customer service. They tell you things and then switch it up day by day..

  Business Response

  Date: 04/13/2023

  Our Customer ******
  Longmire purchased a used 2010 Chevy Avalanche on 3/3/2023. We have been in
  touch with our customer every step of the way. We understand it can be frustrating
  when repairs happen. We are always willing to help.

  He has requested to take
  his vehicle to a chevy dealer closer to his home. It is covered under his warranty,
  the chevy dealer is waiting on his parts and has the vehicle scheduled to be
  completed by next week.
  Thanks Liz L*******