Business Profile
Vacation Timeshare
Holiday Inn Club Vacations IncorporatedReviews
This profile includes reviews for Holiday Inn Club Vacations Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 522 Customer Reviews
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Review fromGladys S
Date: 04/20/2023
1 starGladys S
Date: 04/20/2023
I traveled to the Myrtle Beach location and sat for almost three hours listening to L tell me about the benefits of purchasing a timeshare with HIVC. I explained to L and her manager that I couldn't commit on the spot and wanted to do a little research. Boy, why did I say that?! This woman proceeds to badger me all while telling me not to mistake her passion for pressure. Go figure!! All I wanted to do was take a little time to read online reviews other than the ones on the HIVC website. I will admit that I was 90% impressed with what I heard from L and was about 95% committed to purchasing... UNTIL... I was explaining again that I wanted to do a little more research and Ms. L decided to cut me off mid-sentence and blurt out was DONE! I called her out on her BS and she tried to give me a half a** apology by saying "I'm sorry if you felt..." and then wants to tell me "God bless" as she was leaving the building. Needless to say, HIVC missed out on a genuinely interested buyer but they lost because of Ms. L and her nasty attitude. Now, I'm in search of another timeshare to purchase to benefit my family.Holiday Inn Club Vacations Incorporated
Date: 05/04/2023
We’re sorry to hear about your
disappointing tour experience. This is certainly not how we want our
guests to experience learning about our Club and benefits. We’ve asked
the team to reach out to you about what happened. Thank you for sharing
your comments.Review fromDanielle G
Date: 04/18/2023
1 starDanielle G
Date: 04/18/2023
So I got rid of my "property" about 6-7 years ago. I go to refinance my house and I find they have reported this timeshare in REPOSSESSION from June 2019 to June 2021. I have not owned or been affiliated with them at all since about 2016. This is screwing over my credit. DO NOT EVER DO BUSINESS WITH THESE SCAMMERS!!!Holiday Inn Club Vacations Incorporated
Date: 04/21/2023
We always hope that our owners will
enjoy their vacation time for a lifetime, but we understand that families grow
and change, and that some may eventually decide to relinquish their vacation
weeks. We’re sorry to hear of the frustration you’ve experienced and have
asked the team to reach out to you. Thank you for sharing your comments.Review fromSven O
Date: 04/17/2023
1 starSven O
Date: 04/17/2023
Our family of 7 has been loyal IHG rewards members for over 15 years. Tonight we booked 3 hotel rooms at Holiday Inn Express through the IHG reservation line. After the call, we were offered an opportunity to book a time share resort tour in Williamsburg through Holiday Inn's vacation club. We paid $279 on our credit card and were promised a four day stay at the Colonial Williamsburg property. We were told that the policy requires 7 day advance booking, but that they made an exception for checkin tomorrow, 4/18/23. After paying, we were told that we would be transferred to the property to select our room (and possibly to upgrade to a larger room because we had 8 people total in our party). I then sat on hold for 53 minutes before becoming frustrated, hanging up and calling back. After three attempts to resolve the issue (each time I was told that a suoervisor would call back in a few minutes), I was eventually told that the first person lied to.ke and there were no rooms available in Williamsburg. We gave up our other accommodations in Williamsburg in the meantime and finally were promised a refund of the $279. That was charged. I asked for a supervisor and noone responded or called. IHG has gone downhill over the past decade. All buyers beware of their bait and switch tactics. We have two IHG Priority Rewards accounts and will be canceling both and booking Airbnbs or other more reputable chains from here on. BUYER BEWARE - Holiday Inn Vacation Club!
-Sven ***** ********** (feel free to call or text. I'm happy to share the names, caller IDs and call logs of the past two hours. Their fraud and callous, brazen lackn of customer service is truly unbelievable.Holiday Inn Club Vacations Incorporated
Date: 04/21/2023
We’re sorry to hear of the confusion surrounding your vacation package, Sven. Our packages are deeply discounted, because we know that vacation time is precious. For those interested in learning about our Club and benefits, it can be a great alternative to prevailing rates. We’ve asked the team to contact you about your vacation and appreciate that you shared your comments.Review fromBecky J
Date: 04/17/2023
1 starBecky J
Date: 04/17/2023
I bought this timeshare with cash,in Texas, over twenty years ago. The reason? To get the bonus time benefit because we lived in Texas and that made it worth it. Then a few years ago they just totally cut out the Bonus Time that I had paid for and was promised would last a lifetime.
Now they are selling ALL their Texas properties. Most of us who bought in to Silverleaf (before Holiday Inn took over) bought in Texas,
because of the Texas prosperities. We have been loyal and kept up our payments for 25 years. This company has taken away everything we were promised. If there is a class action lawsuit I would love to join it. I want OUT. Without any penalty.Holiday Inn Club Vacations Incorporated
Date: 04/21/2023
It's a privilege to play a part in
families spending time together and creating lasting memories. We’ve been
hosting families for over 40 years and it’s always our goal for them to enjoy
their experiences with our Club and resorts. We’re sorry to hear you’ve
been disappointed. The team will be reaching out to you to address the
concerns you’ve expressed. Thank you for sharing your comments.Review fromMelody D
Date: 04/17/2023
1 starMelody D
Date: 04/17/2023
We have owned ours for years. We want out and they want $1200 to draw up a deed to deed it to them, I work for a title company. It is normal for $150, but they say the can charge what they want. They also want hoa fees paid up for a year, even though they will get money from the new buyer. That is wrong.Holiday Inn Club Vacations Incorporated
Date: 04/21/2023
We always hope that our owners will
enjoy their vacation time for a lifetime, and even pass their vacation
ownership on to their children. But we understand that families grow and
change, and that some may eventually decide to relinquish their vacation time.
We’re sorry to hear you’ve been frustrated with that process so far, and have
asked the team to reach out to you. Thank you for sharing your comments.Review fromBen M
Date: 04/17/2023
1 starBen M
Date: 04/17/2023
Terrible customer service wait times, never have avalability at their own resorts and is best used for RCI reservations. Just go get an RCI timeshare, stay away from IHG. I unfortunately am an owner, and would not recommend anyone else "invest" in their future vacations with this company,Holiday Inn Club Vacations Incorporated
Date: 04/21/2023
It is always our goal for members
to fully enjoy their Club and benefits. We’re sorry to hear you’ve been
disappointed so far, and have asked the team to reach out to you to address
your concerns. Thank you for sharing your comments.Review fromSarah W.
Date: 04/13/2023
1 starSarah W.
Date: 04/13/2023
This is an absolute scam. They glide over important details and refuse to give anything in writing until afterward. When I got the full terms and conditions and said I didn't want the package, they were incredibly rude. They told me I could email for further resolution. The email generated and automated reply saying it would take 7-10 days for them to respond. When I called to follow up, they claimed they had responded to say I could not get a refund, but they didn't actually send that email.
Horrible company and I will never stay at a holiday in property again.Holiday Inn Club Vacations Incorporated
Date: 04/17/2023
We’re sorry to hear of the
confusion surrounding your vacation package, Sarah. Our packages are
deeply discounted, because we know that vacation time is precious. For
those interested in learning about our Club and benefits, it can be a great
alternative to prevailing rates. We’ve asked the team to reach out to
you. Thank you for sharing your comments.Sarah W.
Date: 04/17/2023
After I made my complaint and called back customer service to let them know I was aware of all of the complaints and lawsuits, they refunded my money back. Thank youReview fromJohn M
Date: 04/10/2023
1 starJohn M
Date: 04/10/2023
I booked a cruise through their cruise departure. Due to a missed connection we couldn't make the cruise. NCL refunded $458.40 to them . They were supposed to forward it to me. They told me it would come from Ncl. They wasn't true. I have called numerous times and keep being told there working on it. Passed every date they have promised. Worse service I have ever had. Even tried to tell me they didn't have it yet until I gave they the date nov 11 and account NCL sent it to.Holiday Inn Club Vacations Incorporated
Date: 04/13/2023
We hate to hear of the trouble
surrounding your canceled cruise. Our Club Partners program is designed
to provide options for our members to use their Club Points in a variety of
ways to fit their varying needs and lifestyles. We certainly want the
process to be as seamless as possible, and we’ve asked the team to reach out to
you. Thank you for sharing your comments.Review fromTom R
Date: 04/07/2023
1 starTom R
Date: 04/07/2023
I’m reading through these recent reviews and I have to say it’s like I’m living the last two days of a nightmare that I had with the reservation people all over again. I was told when I was manipulated into buying into this “promotional” vacation package that it would be so simple and easy to book the vacation. Well it has not been, it has been a nightmare! I asked to speak with a manager several times yesterday and the lady on the phone told me that I didn’t have a valid reason to be put through to a manager! I’ve never in my life have had a person on the phone when I’m calling into a company with concerns that I have, that my reasoning wasn’t valid enough in her opinion to speak with a manager. I think it’s time that we come together and start a class action lawsuit against the holiday inn vacation club aspect of this company. Nothing but a scam and liars! I reached out to a lawyer yesterday because at this point I just want my $279 refunded to me, but seriously if anyone else is reading my review I believe a class action lawsuit maybe be the next step and the way to go. Then maybe this company will start being up front and honest instead of scamming everyday hard working people that would like a small break from their everyday lives by going on a nice getaway.Holiday Inn Club Vacations Incorporated
Date: 04/11/2023
Our vacation packages are deeply
discounted, because we know that vacation time is precious. For those
interested in learning about our Club and benefits, it can be a great
alternative to prevailing rates. We’re sorry to hear about the frustration
you’ve experienced and have asked the team to reach out to you. Thank you
for sharing your comments, Tricia.Review fromKaren W
Date: 04/07/2023
1 starKaren W
Date: 04/07/2023
Run don’t walk. Everything the salesperson tells you is not true. Very difficult to log in website keep getting locked out. Try calling and very long wait times. Would love to count my losses and just give back but they won’t take it back. Very disappointed in the Holiday Inn name.Holiday Inn Club Vacations Incorporated
Date: 04/11/2023
Karen, it’s always our aim to make
sure members have a positive experience with our Club and benefits. We’re
sorry to hear you’ve been disappointed, and we’ve asked the team to get in
touch. Thank you for sharing your comments.
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