Reviews

This profile includes reviews for Carrier Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carrier Corporation has 19 locations, listed below.

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  Carrier Corporation

  13995 Pasteur Blvd Palm Beach Gardens, FL 33418-7231

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  Carrier Corporation

  2305 E Olive Ct Ste A Springfield, MO 65802-2252

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  Carrier Corporation

  4669 Crossroads Industrial Dr Hazelwood, MO 63044-2461

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  Carrier Corporation

  Westerville, OH 43081-4914

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  Bryant Heating and Cooling Systems

  PO Box 70 Indianapolis, IN 46206

Review Details

• Review fromAlbion S

  Date: 07/08/2025

  1 star

  Albion S

  Date: 07/08/2025

  Carriers use of aluminum coils in *********** is not just poor engineeringits a violation of customer trust and, in my case, their own warranty ************** a homeowner with a Carrier system, Ive now experienced multiple coil failures, mold growth, and over a week without air conditioning during one of the hottest months of the yearall due to Carriers decision to use aluminum coils instead of copper, despite clear evidence and industry best practices that copper is the only suitable choice for humid climates like ******* family has endured unnecessary suffering and health risks, and Carriers response has been slow and inadequate. Their refusal to provide timely repairs or an effective alternative cooling solution is a direct violation of the manufacturers warranty and, under Texas law, the implied warranty of habitability.I have sought legal advice, and I am actively documenting all damages, expenses, and health impacts for formal complaints to state and federal agencies. If Carrier does not immediately address this issue, I am prepared to pursue legal action for breach of warranty and product ************ Carrier: Your ongoing use of inferior coils and failure to honor warranty obligations exposes you to mounting legal and regulatory *************** other homeowners: Stand up for your rights, document everything, and dont hesitate to seek legal recourse if Carrier fails to uphold their promises.

  Carrier Corporation

  Date: 07/09/2025

  Dear Albion ******, 
  
  Thank you for contacting the Carrier through the Better Business Bureau. They have reviewed your file and asked that I respond. On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.
  
  Carrier is very much interested in seeing that the equipment we manufacture performs well. Before any component is selected to become a part of our products it is subjected to rigorous factory testing and we fully expect those meeting our specifications, with proper maintenance, to give many years of good service.
  
  I have checked our records, and we have no prior communication with you from email ******************** or any prior phone calls into our office. We are certainly interested in looking into your concerns but in order to do so we will need some additional information: 
  
  - The model & serial numbers of your equipment
  - Installation date of the equipment 
  - Company name and phone number for your installing dealer/contractor
  - Company name and phone number of your current dealer/ contractor if different than the installer
  - Current Diagnosis/ Leak Test results 
  - All prior annual maintenance and service documents
  - Picture of coil leak
  
  If you would like to email the above information into our office at ******************************* we would be more than happy to review your coil concerns. 
  
  Thank you, 
  
  **** *****
  Consumer Liaison- Executive Offices
  Carrier Corporation
  
  

• Review fromStacey D

  Date: 06/25/2025

  1 star
  Carrier products SUCK! 18 month old compressor on one unit FAIL. 3.5 year old coil fail on a second unit!! Dont buy carrier!

• Review fromJon N

  Date: 04/22/2025

  1 star

  Jon N

  Date: 04/22/2025

  *** had three parts replaced in my Carrier HVAC system within a year and the delivery of replacement parts was slow. Communication from Carrier has been disappointing and unhelpful, which has left me with little confidence in their product. I cannot recommend Carrier due ongoing issues.

  Carrier Corporation

  Date: 04/23/2025

  Dear Mr. *********************** behalf of Carrier, I am very sorry to learn of the problems you have experienced obtaining replacement parts.
  
  Carrier Corporation is the manufacturer of heating, air conditioning and ventilation equipment; we go to market through a distribution channel. The distributors, in turn, sell our products to dealers and contractors within their territories. The distributors, dealers and contractors are all independently owned and operated businesses.
  
  Should a part not be available at the local distributor, your dealer would place an order (PO) with the local distributor, and in return the distributor would check within their local network to see if they have the part, if not they would place an internal order with the manufacture/factory for the parts in question.
  
  I have located a customer service case in our system pertaining to your part concerns and it appears our agents attempted to collect order information to try and track down and expedite for your replacement parts, but we never received a response back with the requested information. 
  
  If you still need further assistance, please reach back out to our office **************.
  
  Thank you, 
  
  
  **** *****
  Consumer Liaison- Executive Offices
  Carrier Corporation
  
  

• Review fromScott R

  Date: 04/15/2025

  1 star
  Carrier would not do anything to expedite a blower motor overnight at my expense for a unit that is 1 year old. They said 3-5 days is expedited. We have 95 degree heat with elderly people in the house. ******** corporate rules. I would never use their product again. They are horrible.

• Review fromTammy Q

  Date: 03/31/2025

  1 star

  Tammy Q

  Date: 03/31/2025

  I have been trying to get a replacement filter for my air purifier for 4 months. The **** you talk to our indifferent and can not give a straight answer which seems odd since you are answering phones for that particular company and should have knowledge about the products being sold. In March I had asked for a refund because I had waited 2 months for the filter. Friday I saw that they had the. In stock so I ordered again. Today I called to get an update and I'm getting the same run around as I did last time. I was dumb enough to think the outcome would be different. All I was told was to call back in a couple days if I haven't received an update. This is totally unacceptable and they don't seem to care about their customers. ****** learned.

  Carrier Corporation

  Date: 04/02/2025

  Dear ***** ******, 
  
  I have reviewed your customer relations case ******** that you opened with our office on Monday 3/31. Our team was notified you placed an order through a third-party vendor Parts Town for your replacement Air Purifier Filters at 8:07pm on Friday 3/28. It appears you spoke with our senior level representative who informed you that the order was placed after hours on Friday, and we did not have any updates as of Monday morning regarding when your order through Parts Town would ship. 
  
  We received notification that Parts Town began processing your order for shipment the afternoon of 3/31 and was shipped the following day on 4/1 (yesterday). Your order shipped via *** tracking # 1Z6254550336121729 and shows an estimated delivery of today 4/2. Should you order in the future, please allow the third-party vendor ***** hrs. to process your order as updated may not be available immediately.  
  
  Thank you, 
  
  **** *****
  Consumer Liaison- Executive Offices
  Carrier Corporation
  
  

• Review fromirina s

  Date: 03/02/2025

  1 star

  irina s

  Date: 03/02/2025

  4 weeks waiting for parts on wranty. heater not working, in house 50 degrees and heater not working. heater 2 yeas old and on waranty.. so much for waranty i am just disgusted

  Carrier Corporation

  Date: 03/07/2025

  Dear ***** *******, 
  
  On behalf of Carrier, I am sorry to hear your dealer was unable to source your replacement parts locally. 
  
  Carrier Corporation is the manufacturer of heating, air conditioning and ventilation equipment; we go to market through a distribution channel. The distributors, in turn, sell our products to dealers and contractors within their territories. The distributors, dealers and contractors are all independently owned and operated businesses.
  
  Should a part not be available at the local distributor, your dealer would place an order (PO) with the local distributor, and in return the distributor would check within their local network to see if they have the part, if not they would place an internal order with the manufacture/factory for the parts in question.
  
   I show our customer service department has no history of being contacted by you. If you would like to call our office at ************** our agents would be happy to help, try and track down your replacement parts. Please note part orders are handled at a local level between your service provider and their distributor, our office will need you to provide some order information as well as the part number you dealer ordered.
  
  Thank you, 
  
  **** *****
  Consumer Liaison- Executive Offices
  Carrier Corporation

• Review fromMatthew B

  Date: 02/17/2025

  1 star

  Matthew B

  Date: 02/17/2025

  Carrier has by far the most unethical business practices Ive ever seen or experienced. I purchased a 10 year old home which has Carrier HVAC and Heat Pump installed. They no longer manufacture this system or the parts for it. After reaching out to a certified dealer, they told me they will not work on my system since they did not install it. After a second look from a non-certified dealer, they told me to cut my losses because when it breaks its going to be bad and to move to ********** mini-split instead. When speaking directly with Carrier- they told me they are unable to provide product details or comparability for their own manufactured products and that I need to reach out to a local dealer with questions. How can a large corporate company who manufacturers **** not answer questions about their own systems or devices? Could you imagine ***** telling you to talk to Best Buy or ******* for details on their product? Thats exactly what they are doing, placing liability on others for their own manufactured systems and products. Im a phone call away from hiring an attorney, considering estimates to replace my system are well over $30,000.

  Carrier Corporation

  Date: 02/20/2025

  Dear ******* *****,
  
  
  
  Thank you for contacting the Carrier through the Better Business Bureau.
  
  
  
  Carrier is very much interested in seeing that the equipment we manufacture performs well. Before any component is selected to become a part of our products it is subjected to rigorous factory testing and we fully expect those meeting our specifications, with proper maintenance, to give many years of good service.
  
  
  
  Carrier Corporation is the manufacturer of heating, air conditioning and ventilation equipment; we go to market through a distribution channel. The distributors, in turn, sell our products to dealers and contractors within their territories. The distributors, dealers and contractors are all independently owned and operated businesses.
  
  
  
  Please be advised that we do not facilitate the direct sale of parts or provide part pricing directly from the factory. All replacement parts for homeowners are available through our network of esteemed local dealers.
  
  
  
  It's essential to note that each of our dealers operates as an individual, independently owned, and operated entity. We do not govern their business practices. For liability reasons, some dealers may choose to sell a part only if they are also responsible for the installation.
  
  
  
  If you're unfamiliar with the dealers in your vicinity, please feel free to contact of office at ************** and we would be happy to provide a list of dealers in your area.
  
  
  
  Thank you,
  
  
  
  **** *****
  
  Consumer Liaison- Executive Offices
  
  Carrier Corporation

• Review fromGregory M

  Date: 02/10/2025

  4 stars
  We had a water heater installed, service was fast and efficient, everything works, thank you.

• Review fromPete M

  Date: 01/26/2025

  1 star
  Carrier shows the consumer how not to do business!Customer service is poor. Representatives are evasive and have an indifferent attitude when responding to problems on their end. Their response to the Carrier Cor app which theyve stopped supportingbuy a third party thermostat to replace my not even 5 year old Carrier one. Find a better company for your **** needs. Carrier has gone down hill.

• Review fromAnne Marie D

  Date: 11/24/2024

  1 star
  Buyer beware!!! We have been long time Carrier customers and had been very satisfied so after Hurricane **** we needed to replace 2 units, one for upstairs and another for down. Our 1 unit upstairs outside has been an issue. It is 4 or 5 years old (there is a 10 year warranty on parts) and we have had multiple issues with it. Paid for service, been without AC for several weeks at a time, multiple times. We have no issue with our installers, they come and have been very gracious to try and get us up and running. This last time was was a full 6 months without AC, we live in *************. We were awaiting a part, first delay was beginning of April...waiting, May, June. I spoke to our installers and asked If I could call directly, stopped by distributor in *****, and finally emailed Carrier and started "the process". We had bought fans, mobile AC units and lived in hot humid conditions for weeks at a time and now for months. Our daughter has Non-******* Lymphoma so I was trying to navigate this stupid situation back and forth from *********** in *********, the rest of the family living in the heat. Finally, a full 6 months later Carrier replaced the entire outside unit. We however had to pay the installation, $1780. We of course paid it immediately, our service people deserved to be paid, they did the work. I reached out repeatedly to the customer service people via email as they had requested and no response. I finally reached out certified mail to president and vp of the company. This escalated to the management response team who came back with the legal contract that protects them. Sometimes there is a difference between being legally protected and doing the right thing. Carrier chose to not. I was not asking for all of the back service charges, only the installation charge for new unit, I had already paid this. So in you don't mind being without AC, paying multiple service charges and installing a new unit every few years...BUY CARRiIER..NOT ME