Reviews

This profile includes reviews for Carrier Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carrier Corporation

  13995 Pasteur Blvd Palm Beach Gardens, FL 33418-7231

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  Carrier Corporation

  2305 E Olive Ct Ste A Springfield, MO 65802-2252

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  Carrier Corporation

  4669 Crossroads Industrial Dr Hazelwood, MO 63044-2461

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  Carrier Corporation

  Westerville, OH 43081-4914

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  Bryant Heating and Cooling Systems

  PO Box 70 Indianapolis, IN 46206

Review Details

• Review fromTim K

  Date: 05/27/2024

  1 star
  We had a NEW HVAC system installed less than 5 years, after the original unit quit after 40 years. It wasn't cheap, but we felt like Carrier/****** was a good choice. Less than 5 years later, the Evaporator **** suffered a major leak, and released ALL of the refrigerant. Yes, the part is covered, but the refrigerant and labor to fix it is NOT. We have an estimate of $1,000, +/- $200, to get it back to operable condition. It's been out over a week, waiting for the replacement part to arrive. The local vendor has done a good job handling our situation, but realize that could change any time. I have reached out to CARRIER CORPORATION, to see if they wish to make this right. After informing them that I wish to speak to the highest ranking management person ( I informed them that unless I was talking to someone named "CARRIER ", there was someone higher). I was finally transferred to a mid-level person who had her script well rehearsed, but offered nothing but, "jump through these ridiculous hoops, and we might review your case". I don't normally play the "physical health" card, but when I informed CARRIER that of the 2 people in the household, one suffers from ******** and the other one was recuperating from open heart surgery, there was NO empathy or care expressed, AT ALL. I'm aware that my case is not their only case( partly based on how long I've spent on hold, waiting for a CSR to take my call), and their attempts to thwart my calls by hanging up, or offering to transfer me to ******************** only to hear an incessant ringing of a phone. P.S., it wouldn't let me post this review, until I gave a numbered STAR review...that is one way to keep their ratings above 1 STAR.

• Review fromsushant s

  Date: 05/12/2024

  1 star

  sushant s

  Date: 05/12/2024

  Worst warranty services every.Secondary heat exchanger on my furnace went bad. I contacted ****** (A Carrier Company) and they told me that they will cover all the cost of the replacement part and replacement services as they have a class action lawsuit again them regarding using bad secondary heat exchangers and have to give the customers a extended warranty for the secondary heat exchanger.They verified that I am elegible for the warranty services as the make and model of my furnace falls under the class action.****** made sure that they will reimburse the services cost after I go through their authorized service company(***************** services)Even though I got it diagnosed from another company at first. ****** said I have to get the diagnostics done through their authorized company so that I can get the reimbursement of the charges. So I got the diagnostics done by ***************** Services and paid them $174 for Diagnostics. (Diagnostics - Bad Secondary heat exchanger)After Diagnostics, ****** sent the Part(Secondary Heat Exchanger) to ***************** services.After diagnostics charges i paid ***************** Services for the replacement services that was $1396 hoping that ****** will reimburse me the charges as they promised.I provided ****** the invoices and the information they needed to process my reimbursement but they started making excuses.After a lot of effort and a lot of waist of my time in calling them a lot of times, they send me a cheque of only $500 instead of the full amount.Do not trust this company regarding warranty services. Also, they are intentionally making their products of a trash quality so that the customer will replace the product sooner and they can sell more.

  Carrier Corporation

  Date: 05/22/2024

  Dear *****************************,
   
  On behalf of ******, I am very sorry to learn of the problems you have experienced with your equipment.
   
  ****** Corporation is the manufacturer of heating, air conditioning and ventilation equipment; we go to market through a distribution channel. The distributors, in turn, sell our products to dealers and contractors within their territories. The distributors, dealers and contractors are all independently owned and operated businesses. We as the manufacture can not control dealers/contractors pricing and those cost would be set by the independent company.
   
  As explained in the letter you received, The extended warranty program for certain 90% high-efficiency gas furnaces was the result of a 2007 class action, and owners of the impacted products were notified of program as part of a court-approved class action settlement. As a settlement to a class-action lawsuit Carrier/****** Corporation agreed to pay a labor allowance (4-hours) for the replacement of the secondary heat exchanger only on certain model units. We offer two options upon the failure of the secondary heat exchanger in your furnace, pursuant to the court-approved class action settlement from 2007: a repair option with a replacement secondary heat exchanger/labor allowance or a credit towards the purchase of a new ****** furnace.
   
  Our records indicate your dealer ***************** Services-Tacoma completed the secondary heat exchanger replacement and filed a warranty claim for the parts as well as the 4-hour labor allowance that was provided per the class action suit. Our Sr. ***** agent provided a voucher to be used towards future service and repairs along with our management review board providing an additional $500 concession that you agreed upon. The warranty claim submitted by your dealer and the additional voucher and concession provided by customer relations reflect we have gone above and beyond and fulfilled the manufacture and extended warranty obligations.
  
  Thank you,
  
  *******************
  Consumer Liaison- Executive Offices
  Carrier Corporation 
  
  

• Review fromPatrick R

  Date: 03/11/2024

  1 star

  Patrick R

  Date: 03/11/2024

  -$23k LOUD minisplit, neither Carrier or Allseasons (the company who installed) will correct. -I replaced my central air with a carrier minisplit with the upgraded infinity heads. -My sister has **************** rented houses with minisplits -all were virtually silent in my experience.-Immediately after installation, the systems creaked and crackled, incessantly, WHENEVER THE SYSTEM IS running, so loud it disrupts sleep. -The racket is not just when the system turned on, it is ALL THE **** when its RUNNING. -I notified Allseasons. They sent techs out to address the problem with stop gap solutions, again and again they dispatched techs- until I requested/demanded a more permanent solution. Allseasons then had Carrier out to inspect the systems. -The Carrier representative said the incessant cacophony of crackling and creaking sounds from the heads are normal and coolant transfer.-After this I emailed *****, the service manager, if there was any plan to resolve, below is his word for word response:-This is the first time I have ever heard of a Carrier head unit having this issue. The reason why we had the Carrier rep at to your house is because we had not had any feedback from prior installs with respect to this issue With that being said I personally saw the final install and it was very well done, this issue with the unit is Carrier not the install. With that being said, I will reach out to our Carrier rep to see if I can get to a different answer on Carriers part. -I have not heard back from Carrier or Allseasons. -Allseasons didnt even call me for the yearly service in FALL2023. -Here is a video: **********************************************************************************

  Carrier Corporation

  Date: 03/19/2024

  Dear ********************, 
  
  On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.
  
  Carrier is very much interested in seeing that the equipment we manufacture performs well. Before any component is selected to become a part of our products it is subjected to rigorous factory testing and we fully expect those meeting our specifications, with proper maintenance, to give many years of good service.
  
  We understand your frustration. I am escalating your Carrier case #******** to our district and territory service managers to review. We have forwarded your concerns and asked them to contact All-Seasons to discuss your concerns and find a resolution. I have asked they provide me with updates as they speak with your dealer. Please be advised your dealer will be in the best posting to provide the most up to date information once they have spoken with the service managers. 
  
  If you have any further questions, please contact our office at **************. 
  
  Thank you,
  
  ******************* | Consumer Liaison- Executive Offices | Carrier Corporation

• Review fromKatie S.

  Date: 02/20/2024

  1 star
  We had a new unit installed in May 2022 for over $10,000. Currently, two parts have failed,a valve and the refrigerant all leaked out and the reversing valve. I am being told it will cost over $2000 to repair. CARRIER has provided absolutely NO assistance! They have supposedly escalated my claim to the distributor to provide technical assistance but will not follow up or provide any financial help. I have a ************************************************************************************************************* regarding the parts. The suggestions from Senior Support representatives is to shop around for someone to charge me less money. I told them I knew I would not hear from anyone regarding this and I was told to call back. After a week and no response from anyone ~ they told me once again it was my responsibility to contact the installer and try to figure out why this happened and how to fix it properly and efficiently. I will never buy one of their products again.

• Review fromTheresa K

  Date: 02/14/2024

  1 star

  Theresa K

  Date: 02/14/2024

  We had a Carrier furnace put in December 2022 and have already had to have the blower motor replaced. They covered the parts, but not the labor. They apparently do not stand behind their products. After 2 years we should not have been stuck with a $340.00 bill to replace inferior parts. I would not recommend a Carrier furnace.

  Carrier Corporation

  Date: 02/16/2024

  Dear *******************************, 
  
  On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.
  
  The warranty Carrier provides is a limited parts warranty from the date the equipment was installed. The manufacturer warranty does not include diagnostic fees, labor, refrigerant, maintenance, etc... The labor warranty was provided by the installer for a period of time as determined by them. Typically, the installer will review with the homeowner options to purchase additional parts and/or labor coverage. I am very sorry if you were not provided with these options at the time of your purchase.
  
  Thank you for taking the time to reach out to us regarding your experience. We would suggest reviewing your purchase agreement to determine the labor period provided by your installer at the time of purchase. 
  
  Thank you, 
  
  *******************
  Consumer Liaison- Executive Offices
  Carrier Corporation

• Review fromChristopher K

  Date: 01/16/2024

  1 star
  Does not keep any products in stock for our property after talking my company into purchasing over 100 mini split systems and here we are 2.5 years later missing every single wall thermostat for ***********. We are an old folks facility and carrier has made no strides to correct the situation. Yes ****** was essentially fired after mis installing everything. Not a single unit has 6 inches of clearance on the top to properly clean the units. There is literally not a single thing I can say positive about our experience except that our company decided to go back to Lenox and never use carrier again.

• Review fromDiane A

  Date: 01/15/2024

  1 star

  Diane A

  Date: 01/15/2024

  The secondary heat exchange went bad on my heater which should be covered under our warranty but I cannot get anyone from your company to get this fixed. We have been given the run around for two week with no heat living in **. Now it's going to be a high of 22 degrees on Saturday and I have NO heat. Why offer a warranty when it is not upheld!

  Carrier Corporation

  Date: 01/26/2024

  Dear *****************************, 
  
  I am very sorry to learn of the problems you have experienced with your equipment.
  
  Carrier Corporation is the manufacturer of heating, air conditioning and ventilation equipment; we go to market through a distribution channel. The distributors, in turn, sell our products to dealers and contractors within their territories. The distributors, dealers and contractors are all independently owned and operated businesses.
  
  Should you require repairs under warranty, we recommend engaging a licensed HVAC technician with an account at a ********************** Distributor. This ensures that the technician can efficiently file warranty claims directly with their distributor to cover the part cost. Please be aware that we are unable to reimburse homeowners for parts if the technician does not meet these criteria's.
  
  If you're not familiar with local dealers in your area, you can find a convenient list on our website at www.carrier.com. Additionally, we've attached a list of dealers in your area based off your zip code:
  
  ************ Investments DBA Air Quality Control
  ************
  
  United Air Conditioning and Heating
  ************
  
  *** Heating & Air Conditioning Inc
  ************
  
  **** & West Inc
  727+346-6871
  
  *************************************, Inc.
  ************
  
  Thank you, 
  
  *******************
  Consumer Liaison- Executive Offices
  Carrier Corporation
  
  

• Review fromPaul K

  Date: 12/05/2023

  1 star

  Paul K

  Date: 12/05/2023

  I have used a Carrier Infinity system inside of my home for almost 6 years so I am outside of the 5 year warranty. My complaint againstCarrier is two fold: 1) When I called in today to find out how to address my error code issues (83 and 69), the two call center reps were not knowledgeable about their products and it seemed to me that their main goal was to play "pass the buck." "Call your supplier. I've never heardof that happeningbefore, maybe your supplier will have heard of it. We don't keep track of what's wrong with our product, our distributors do." The second rep who is supposed to be more informed, *******, was angry, argumentative and belligerent. At least the first representative, *******, acted professional. There is absolutely no desire for accountability for their products. 2) When I called a Carrier licensed technician to troubleshoot my error codes, he said he couldn't fix my error codes without paying $1200 for a new thermostat. Apparently, there is a small spot on my thermostat where the touchscreen went bad. And that is the exact spot the technician needs to press to troubleshoot the error codes. By no means am I faulting the HVAC technician, he walked me through the steps and got on the phone with his Carrier rep, who just like the call center reps, just want to sell you more product. Additionally, I have two thermostats in my house, both coincidentally have the same small spot on the touchscreen that won't respond, so I have to pay $2400 ($1200 x 2) to even diagnose the issue. After the diagnosis, then I have to pay to fix my system. In summary, in my own personal opinion frommy own experience, Carrier makes great products for 5 years and they've designed these products to go bad right outside the warranty window so they can charge you an arm and a leg for replacement products. This is a shameful practice and one that they will continue to get away with because how many times do you replace an HVAC system.

  Carrier Corporation

  Date: 12/29/2023

  Dear Mr. ******************************** behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.
  
  We apologize our customer service department was unable to answer your technical questions. Unfortunately, we are not technicians and could not provide you with an appropriate response regarding the error codes you were receiving. Your licensed HVAC dealer is the expert as to your specific system and would be in the best position to diagnosis your equipment and determine a repair option.  
  
  According to our case records and the serial number(s) you have provided, your equipment was not registered within 90 days of installation and therefore would only carry the standard warranty. The standard warranty Carrier provided on Model: SYSTXCCITC01-B Serial: *********** was a limited 5-year parts warranty from the date the equipment was installed. The manufacturer warranty does not include diagnostic fees, labor, refrigerant, maintenance, etc... The labor warranty was provided by the installer for a period of time as determined by them. 
  
  Case ******** shows our thermostat agents have been assisting you with getting your thermostats connected to the mobile app. If you are still needing additional help getting your thermostats reconnected to the server/app please contact our office at **************.
  
  Thank you, 
  
  *******************
  Consumer Liaison- Executive Offices
  Carrier Corporation 

• Review fromC. U

  Date: 11/15/2023

  1 star
  Last year I purchased a home with a 4-year-old Carrier furnace, and after living in the home for one year, the furnace failed. I have received no help or consideration from Carrier, and after waiting for a week (subsequent calls not returned) am having a new furnace installed, definitely not a Carrier.The part that is needed to repair the Carrier is no longer manufactured, according to ******************. How can a furnace that is warranted for 20 years have an irreplaceable part after only five years?That is my first frustration.What made a bad situation even worse was the customer service. When I called ********************** to ask about the part, the representative just repeated (like reading from a script) that my service provider needed to have a relationship with a Carrier supplier. If not, I was told to change my provider. Why should I change the company that has been helping me for weeks with the bad Carrier furnace? (I have had to have five service calls for no heat while waiting for a response from Carrier; each time the heat is restored, it goes off within a day or two.)The second customer service rep wanted me to gather various information about my service providers attempt to secure the needed Carrier part, including a purchase order number. I do not think it is the customers responsibility to gather such information. Afterall, I am working at MY job while trying to deal with the no-heat situation; getting such information is HER job, not mine. She kept saying the same thing, talking over **** asked for a call back for an update on my case; a week later there has been no contact from Carrier despite my additional messages.I would never recommend Carrier for product or customer service. For both, I offer a rating of NEGATIVE 10 on a scale of ****. Shame on them for not responding about their product failure.And please dont post an I am very sorry to learn of the problems you have experienced with your equipment letter. It would be meaningless.

• Review fromRAY W

  Date: 11/01/2023

  1 star

  RAY W

  Date: 11/01/2023

  LET ME START BY LETTING YOU KNOW HOW MY EXPERIENCE WENT WITH THE CUSTOMER SERVICE NUMBER LISTED ON ******** I CALLED ON THE MORNING OF 11-1-2023... HOLD TIME OF APPROXIMATELY 10 MINUTES.. WHEN THE CUSTOMER SERVICE REPRESENTATIVE ANSWERED THE CALL SHE WAS POLITE ENOUGH. I CALLED TO FIND A ***** FOR MY CARRIER FURNANCE. SHE DIDNT ASK ME FOR THE MODEL NUMBER.. RIGHT AWAY SHE SAID SHE DOES NOT HAVE THE PART NUMBERS AND THAT SHE WOULD GIVE ME A PHONE NUMBER TO A HVAC COMPANY TO GET THE PART NUMBER.. OMG!! CAN YOU BELIEVE THE MANUFACTURER DOES NOT HAVE THE PART NUMBER!! I HAVE A PRICE ALREADY FOR A HVAC COMPANY TO REPLACE THE FURNANCE *****.. I JUST WANTED THE *** PART NUMBER SO I CAN SEE IF I CAN PURCHASE IT! UNBELIEVABLE COULDNT UNDERSTAND HOW A MANUFACTURER WANTED ME TO JUST GO AWAY AND CALL A HVAC COMPANY TO GET THE NUMBER AND SELL ME THE LABOR AND PARTS WHICH I HAVE ALREADY! I WOULD NOT RECOMMEND ANYONE TO BUY A CARRIER PROCUCT IF THEY DONT HAVE GOOD CUSTOMER SERVICE PERIOD. THERE ARE MANY COMPANIES OUT THER THAT BUILD HVAC EQUIPMENT. I WILL FIND THE ***** GUARANTEED!!! AS FAR AS CARRIER CORPORATION YOU JUST LOST A CUSTOMER AND BEING A GENERAL BUILDING CONTRACTOR I WILL NOT RECOMMEND CARRIER PRODUCTS EVER.. ALL THE HOMES I HAVE BUILT IN THE PAST HAVE CARRIER FURNACES AND A/C COMPRESSORS.. I WILL RECOMMEND ANOTHER BRAND!! YOU JUST LOST A GREAT CUSTOMER!!!!!!

  Carrier Corporation

  Date: 11/10/2023

  Dear ***************,
  
  On behalf of Carrier, I am very sorry to learn of the problems you have experienced with your equipment.
  
  I am sorry our customer relations department was unable to provide you part information. Carrier Corporation is the manufacturer of heating, air conditioning and ventilation equipment; we go to market through a distribution channel. The distributors, in turn, sell our products to dealers and contractors within their territories.The distributors, dealers and contractors are all independently owned and operated businesses.
  
  Our customer relations department does not have access to part information as we do not sell directly from the factory. All replacement parts for homeowners are sold through our local dealers. Please note that our dealers are individually owned and operated companies, and we do not control their business practices. For liability purposes, many dealers will only sell a part if they install it for you. To receive direct sale of parts from our distribution center you must be an HVAC licensed technician.
  
  We would suggest asking your HVAC technician to contact our Carrier Distributor in your area to obtain part information.
  
  Thank you,
  
  *******************
  Consumer Liaison- Executive Offices
  Carrier Corporation