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Business Profile

Roofing Contractors

Springer Roofing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial roof replacement done in 2021. On 12.17.24 I contacted Springer Roofing LLC and spoke with ***** ******** and advised her of the damaged we are seeing . We also provided pictures. Asked her to please have the owner call or come by and inspect the damage.Never heard back from them. Called several times 2 days later and they wouldn't return our calls. I called again and she finally answered and said that ***** ******************** advised her the day before that they didn't replace the ***** on the home. I said it would be nice if you called and advised us that you had shown him the pictures. I again asked her to have him call and speak with my husband as we paid extra for the wood replacement around the roof. Never heard back from ***** or Mr. ********************* Emailed ***** again on 12.20.24 along with more pictures and advised her we still have not heard from anyone.Called and spoke with ***** yet again and said I have the warranty paperwork clearly shows the installment was done on the *****. Again I asked her to have Mr. ******************** call and speak directly with my husband as she and I are in the middle. of this.I also advised her that if I didn't hear anything back I was going to file a report regarding this. I advised her to please reach out to him and have him send someone out to inspect the damage.This is not the way to treat customers. As of today, we have not heard from Mr. ******************** at all.If anyone can get us some help with this company and get someone out to check the damage.Thank You

    Customer Answer

    Date: 01/06/2025

    I have called, I have emailed. As of today I spoke again with *****. She said her computer was restarting and that she would respond to my emails and follow up with Mr ********* That was this morning. I have not heard anything from anyone and they do not respond to my emails 

    Business Response

    Date: 02/04/2025


    The customer was already been taken care of. 


      
      

  • Initial Complaint

    Date:09/08/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 2023, my father *********************** who is now Deceased signed into a contract with Springer Roofing to install a flat roof and replace rotting plywood throughout the roof. The roof was finished on 12/20/20 and the final payment was made to Springer Roofing in the amount of $13,782.00 on 1/13/21. On August 2023, we noticed mold and water stains in the ceiling in a bedroom exactly in the part of the residence where a new flat roof was installed. We called Springer Roofing and the President of Springer Roofing-****** ******************** came out to our residence to look at the water stains and stated that if there is a roof leak, he will repair the roof at no charge. On August 25, 2023 we had the mold removed from the premises and Mr. ******************** stated to us that we would like to come back to the house to examine the inside of the roof before new drywall is installed. Also, Mr. ******************** advised us that he will repair some damaged tiles and look into getting us some new tiles to match our existing tiles we currently have and we would pay him for those repairs. I have been trying to contact Springer Roofing on many occasions and leaving messages after messages and setting up appointments for Mr. ******************** to repair the damaged roof but I have been left high and dry with no calls back and appointments not followed through.

Springer Roofing, LLC is NOT a BBB Accredited Business.

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