Reviews
This profile includes reviews for IPSY's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,029 Customer Reviews
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Review fromlinda f
Date: 05/27/2025
1 starlinda f
Date: 05/27/2025
extremely difficult to deal with. no live agents and no customer service products are extremely little and not customer to consumer
IPSY
Date: 05/28/2025
Hi *****,
Thank you for reaching out via BBB!
We are so sorry to hear about your recent experience with us. Your feedback and member happiness is important to us, and we want to make things right.
We'll be reaching out to you directly via email within the next few days to further resolve this issue. We look forward to assisting you!
Best,
Team IPSYReview fromADJ P
Date: 05/08/2025
5 starsADJ P
Date: 05/08/2025
I appreciate the quality of products I get from the BoxyCharm and Icon boxes. I’m not a fan of the Glam Bag because I don’t like the small (deluxe) sizes. There are some great deals in add ons. The best time for add on deals, imo, is immediately following customization! For May 2025, I was able to get the Natasha Denona Bronze palette for $12, a $69 value and a Pat McGrath Mothership XI palette for $50, a $128 value!IPSY
Date: 05/29/2025
Hi ADJ,
Thank you for reaching out through BBB.
We appreciate you sharing your honest feedback and can understand how you feel about the deluxe items.
IPSY is all about discovery, so we strive to send you a wide variety of products from different brands.
Our team has followed up with you to resolve this issue. We hope to hear from you soon!Yours truly,
Team IPSYReview fromStacey T
Date: 05/07/2025
1 starStacey T
Date: 05/07/2025
They changed my order passed the cancel date then told me I have no choice but to except the order even though it hasn't shipped yet. It's almost $40 canadian The orginal shipment had high end products the switch was to a bunch of low end products with non recognizable brands.They ofter me $5 that's literally all the would ofter me.. what a joke 100% don't use them.IPSY
Date: 05/29/2025
Hi ******,
Thank you for reaching out through BBB.
We appreciate you sharing your honest feedback. We hear you, and its completely understandable to want products that truly excite you.
IPSY is all about discovery, so we strive to send you a wide variety of products from different brands. Your items are selected based on your Beauty Quiz preferences and product reviews.
To fine-tune your beauty profile, check out this blog post with tips for getting your best IPSY bag: **********************. We hope this helps!
We'll be reaching out to you directly via email within the next few days.
We'll be sure to share your feedback. We look forward to assisting you!
Best,
Team IPSY
Review fromEkaete I
Date: 04/17/2025
1 starEkaete I
Date: 04/17/2025
Terrible company offers one price and then adds another price. And after canceling was sent out. I disputed charge on my debit card and they told and they said that they sent me the merchandise. And that dates, will you find it me? And that's not true.IPSY
Date: 04/24/2025
Hi Ekaete,
Thank you for reaching out through BBB!
We are so sorry to hear about your recent experience with us. Your feedback and member happiness is important to us, and we want to make things right. We'll be reaching out to you directly via email within the next ***** hours.
Yours truly,
Team IPSYReview fromSANDRA V
Date: 04/10/2025
5 starsSANDRA V
Date: 04/10/2025
Ipsy una empresa muy seria y comprometida con sus clientes, se me perdio un paquete y contacte con servicio al cliente y me atendieron muy rapido, gestionaron mi inconveniente y en una semana estaba recibiendo mi pedido. Agradezco el buen servicio al cliente y me encantan los productos que he recibido cada mes.IPSY
Date: 04/14/2025
Hola ******,
Muchas gracias por tus comentarios positivos! Estamos agradecidos de conocer su experiencia.
Esperamos poder seguir deleitndote en el futuro y esperamos que te gusten todas las prximas funciones. Estn atentos a nuestros canales sociales @IPSY para mantenerse al da con las novedades!
Atentamente,
Equipo IPSYReview fromAshley B
Date: 04/07/2025
1 starAshley B
Date: 04/07/2025
My experience has been extremely disappointing these last two months and Im pretty sure this month coming in as well. I can already tell my box is going to be missing because the shipping wont update like the other two times when the boxes go missing they end up sending you just random stuff because everything is sold out and the random stuff end up being extremely disappointing. I feel ignored when I reach out to somebody They will respond and say the box is coming and it isnt.IPSY
Date: 04/10/2025
Hi ******,
Thank you for reaching out through BBB!
We sincerely apologize for the shipping issues. This is not the level of service we aim to provide for our members, and we will be sure to share this feedback with the IPSY team. We'll be reaching out to you directly via email within ***** hrs to further resolve this issue.
We look forward to assisting you!
Yours truly,
Team IPSYReview fromWendi R
Date: 04/06/2025
5 starsWendi R
Date: 04/06/2025
Ipsy is a company that is great with customer service. They do an excellent job keeping you updated, the communications are helpful and friendly. Twice I have had missing items but they resolved this instantly, immediately sending replacement items. I highly recommend their monthly subscriptions!IPSY
Date: 04/08/2025
Hi *****,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromKimberly B
Date: 04/05/2025
5 starsKimberly B
Date: 04/05/2025
I contacted ipsy about not receiving my package. I was immediately contacted and then I was informed that another package was being sent to me. I received a new package within the weekIPSY
Date: 04/07/2025
Hi ********,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromKatelyn F
Date: 04/04/2025
5 starsKatelyn F
Date: 04/04/2025
I love this company. Ive been a member for three years and there is a reason for that. The products are too notch but their customer service is awesome. Anytime I reach out for anything, theyre on it and have an answer/response within 24 hours. I dont think Ill ever not be a member.IPSY
Date: 04/07/2025
Hi *******,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromAmy C
Date: 04/04/2025
5 starsAmy C
Date: 04/04/2025
I have been subscribed to Ipsy for a bit over a year now. And every time I've had any sort of issues whether it be a lost/stolen package, damaged item or app issues, their customer service reps have resolved each and every situation within one or two emails. They are very understanding and go above and beyond. Also, to be able to have access to high end skin care at the very low price of approx. $34 a month, is insane. 5 full size products plus the option to add on other products(full size or deluxe mini) at extremely low prices has been a lifesaver. I can't show my appreciation enough. Such a cool program. Thank you Ipsy and everyone that has helped me with any of my issues along the way!IPSY
Date: 04/07/2025
Hi ***,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSY
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