Reviews
This profile includes reviews for IPSY's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,029 Customer Reviews
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Review fromSara W
Date: 08/23/2022
1 starNever received my first glam bag after paying for a membership. Kept getting numerous emails asking me to upgrade or choose add-ons while being told my bag was in process of being shipped. I cancelled my subscription through website but it was difficult. I am still not sure if I will not be charged as they wouldn't allow me to delete my credit card information. This is a a bad user/customer experience at best and a scam at worst.Review fromJennie M
Date: 08/18/2022
1 starNo stars! It's impossible to cancel a subscription once you get it. And no PERSON will help you.Review fromLora F
Date: 08/16/2022
1 starLora F
Date: 08/16/2022
I have been trying to cancel my account for 2 months. With no resolution. On the website it gives me the option to cancel but doesnt go through. It shouldnt be this hard to cancel
IPSY
Date: 08/17/2022
Hi ****,
Boxy here! This outreach is in reference to your review on the Better Business Bureau.
We want to offer our apologies for the less than perfect experience you had with us! This is definitely not the experience we want you to have. Please rest assured that we are eager to get this resolved for you as soon as possible!
We will be reaching out to you directly via email within the next 24-48 hours. We look forward to assisting you.
Until then, stay safe and Charming! ?Review fromLeisa B
Date: 08/14/2022
1 starI keep receiving packages from IPSY for someone who does not live at my address, this has been going on for months now and I cannot get ahold of anyone to have the packages picked up for return and to stop having them sent to me. The person they are being sent to has not lived at my address for over 4 years and there is no way to contact the company to easily resolve the issue. This is getting ridiculous, there is no phone number or direct email, the "Glam BOT" just says a ticket has been opened for me but required no login (because I don't have an account) nor does it ask for my email address to receive a response.Review fromJoann F
Date: 08/13/2022
1 starI cannot cancel my subscription. I have requested this for 3months and still get charged. No starsReview fromJessica V.
Date: 08/11/2022
1 starJessica V.
Date: 08/11/2022
I have been trying to cancel my account for 2 months. With no resolution. On the website it gives me the option to cancel but it can't be approved until I follow prompts on a follow up email, which has I never receive.IPSY
Date: 08/12/2022
Hi *******,
Boxy here! This outreach is in reference to your review on the Better Business Bureau.
We want to offer our apologies for the less than perfect experience you had with us! This is definitely not the experience we want you to have. Please rest assured that we are eager to get this resolved for you as soon as possible!
We will be reaching out to you directly via email within the next ***** hours. We look forward to assisting you.
Until then, stay safe and Charming! ?Review fromJohn D
Date: 08/06/2022
1 starNot even a one star! There is no customer service and they are taking two subscriptions out of my bank and I have asked for it to be STOPPED and get no response. Im not sure how they can do this legally. Do not sign up!Review fromMelissa k
Date: 08/05/2022
1 starI have canceled my Ipsy subscription, received the confirmation email and clicked to confirm cancellation but yet Ive been charged twice more. Is this a scam they are pulling?Review fromLeah D.
Date: 07/20/2022
3 starsLeah D.
Date: 07/20/2022
I used to really LOVE getting my boxys every month. Lately they have been duplicating stuff. I have so much of the same makeup and serums because they aren't changing it up. Very very disappointed with this month's box. Hopefully I don't have as much trouble as everyone else on here with canceling.....I want new stuff, so I'm taking my business elsewhere.IPSY
Date: 07/22/2022
Hi ****,
Boxy here! This outreach is in reference to your review on the Better Business Bureau.
We want to offer our apologies for the less than perfect experience you had with us! This is definitely not the experience we want you to have. Please rest assured that we are eager to get this resolved for you as soon as possible!
We will be reaching out to you directly via email within the next ***** hours. We look forward to assisting you.
Until then, stay safe and Charming! ?
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