Reviews
This profile includes reviews for IPSY's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,029 Customer Reviews
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Review fromKatelane B
Date: 04/04/2025
3 starsKatelane B
Date: 04/04/2025
Ipsy GlamBag is typically a flop for me and not worth the subscription. Typically send things in literally MICRO Sample instead of typical “Sample” sizing you can buy via Sephora, Ulta, etc. Personal experience is that I do not receive things based off the preferences. Typically, there is 1 item, maybe 2 (on a good day) I would be interested in using, the rest remains in the bag. HOWEVER, BoxyCharm Box.. I have tremendous success with. I normally receive items based on the quiz. Typically only receive 1 or 2 items that I give away or save to gift as a birthday or Christmas gift & able to do so because of it being full-size instead of being discarded or left on a shelf forgotten about. 100% recommend the box over the GlamBag. Product & Pricing is absolutely worth it compared to the Bag subscription. Very few items based on quiz, WAY less product, unable to gift or give away, products you do want to try or use is typically only enough for 1-3 days “sample” and not worth the money or time.
IPSY
Date: 04/08/2025
Hi Katelane,
Thank you for reaching out through BBB!
We are so sorry to hear about your recent experience with us. Your feedback and member happiness is important to us, and we want to make things right. We'll be reaching out to you directly via email within the next ***** hours.
We look forward to assisting you!
Yours truly,
Team IPSYReview fromAlex W
Date: 04/04/2025
5 starsAlex W
Date: 04/04/2025
I look forward to picking my Ipsy box every month. If there is ever an issue, it is resolved very quickly and I always feel very taken care of with Ipsy support. I get to use products I would never be able to buy or try without this subscription. I really value my boxycharm subscription. It is my way to treat myself in an affordable way. I love it and picking my items is fun!IPSY
Date: 04/07/2025
Hi ****,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromAdele W
Date: 04/04/2025
5 starsAdele W
Date: 04/04/2025
Love the products and packages always get to me. Anytime I've had to contact customer service it's been simple and each time my problem wss resolvedIPSY
Date: 04/07/2025
Hi Adele,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromVERONIKA S
Date: 04/04/2025
5 starsVERONIKA S
Date: 04/04/2025
I really liked this site. It gives you a lot of cosmetics at a budget price. I have already purchased a lot of branded cosmetics. And it's cool. But you need to improve the site a little.IPSY
Date: 04/07/2025
Hi Veronika,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromBridget J
Date: 04/04/2025
1 starBridget J
Date: 04/04/2025
**************** is not responsive or helpful. Deal was not applied even though I signed up through the promotion link. Added fees made more expensive than what was advertised. Reached out to CS **** and issue is still unresolved.IPSY
Date: 04/08/2025
Hi *******,
Thank you for reaching out through BBB!
We are so sorry to hear about your recent experience with us. Your feedback and member happiness is important to us, and we want to make things right. We'll be reaching out to you directly via email within the next ***** hours.
We look forward to assisting you!
Yours truly,
Team IPSYReview fromAllison J
Date: 04/04/2025
5 starsAllison J
Date: 04/04/2025
Love ipsy...learn about new items and its fun! Cute bags and great productsIPSY
Date: 04/07/2025
Hi *******,
Thank you so much for your positive feedback! We are grateful to hear about your experience and enjoy learning about the products.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromMelissa B
Date: 04/04/2025
5 starsMelissa B
Date: 04/04/2025
Love the products and customer service is always very helpful and understanding . And quick to make things right .IPSY
Date: 04/07/2025
Hi *******,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromSarah M
Date: 04/04/2025
5 starsSarah M
Date: 04/04/2025
I absolutely love IPSY!! It feels like Christmas morning every month when my glam bag and boxy charm come!! I also get the Icon Box which is amazing as well! The beauty quiz works wonderfully when figuring out which items to send that are curated just for you. They also let the customer have some input on the bags and boxes by allowing them to choose from one to three items. I would highly recommend IPSY to anyone. They make you look beautiful and feel special.IPSY
Date: 04/04/2025
Hi *****,
Thank you so much for your positive feedback! We are grateful to hear about your experience and that IPSY helps you feel special.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromMelinda H
Date: 04/04/2025
5 starsMelinda H
Date: 04/04/2025
I recently contacted Ipsy care in regards to missing products and was immediately made a priority as well as my issues were addressed and now my missing products are now on there way. Ipsy is by far my favorite subscription and I am loyal to them because they are loyal to its subscribers.IPSY
Date: 04/04/2025
Hi *******,
Thank you so much for your positive feedback! We are grateful to hear about your experience and that we were able to take care of your missing products.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!Yours truly,
Team IPSYReview fromKrista W
Date: 04/03/2025
4 starsKrista W
Date: 04/03/2025
I absolutely love Ipsy! I have been a member for 3 years and I have had only 2 issues! I received an item that was broken once and they replaced it! My points were wrong and they fixed it!IPSY
Date: 04/04/2025
Hi ******,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!If you are still in need of help, please reach out to our IPSY ************* team via our help site and someone will be with you shortly: ************************************************
Yours truly,
Team IPSY
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