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Business Profile

Embroidery Supplies

Martelli Enterprises, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Embroidery Supplies.

Complaints

This profile includes complaints for Martelli Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Martelli Enterprises, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Martelli cutting workstation at the International Quilt show in Houston, Texas in November 2022. While using the table in June, the motor completely blew. It sparked, and blew the breaker in my home. I contacted the company by phone on June 26th and was told that they would get back to me. I have never received a call to resolve the issue. I contacted Martelli Enterprises on July 27th via Facebook Messenger and received an automated response that I would hear back within 24 hours. I never heard back. I contacted Martelli Enterprises again by phone on August 1st. I was told that I would hear something no later than August 2nd. It is now August 4th, and still there is no response. Although I loved my table when it was working, it's completely useless without a working motor.

    • Initial Complaint

      Date:01/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my embroidery machine in to be fixed in September. Called the store and was told waiting for a part. In the last week called and left a message for the technician to call me back he did not return the call. Tried on several times to contact te store no one answers phone just ring and ring and ring. No answer I would like to file a complaint against this company for not contacting me about my machine

    Martelli Enterprises, Inc. is NOT a BBB Accredited Business.

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