Complaints

This profile includes complaints for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Chewy, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

• 

  Chewy, Inc

  2815 Watterson Trl Louisville, KY 40299-3868

• 

  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  
• 

  Chewy, Inc

  600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Feb 3 for an ear-cleaning solution called EpiOtic for my dog. It does not require a prescription and there should not be an issue with such a simple order. After placing the order I received two emails from Chewy. The 1st indicates the order was received and in preparation for shipment. The 2nd email advised calling Chewy for security precautions. I was a little taken aback but my family and I recently completed a cross-country move and weve had to update our address and billing information etc. Bear in mind that its been a few months since we relocated and weve received shipments to the new address from Chewy with no issues. I went ahead and called and spoke to the a representative and she verified all my information. At the same time, her communication style to me felt very sarcastic and skeptical as if she did not believe I was the account holder.Nevertheless, she claimed that she updated the information on file, which I had already updated myself by the way and I should receive an email for of the order approval and my order should ship soon. I waited about 5 to 6 hours and still havent received a confirmation email from Chewy about my conversation with the lady. So I decided to call again, I called and spoke to the same lady, who pretended like I didnt speak to her earlier, only to tell me the same thing as I when I had called before. Firstly she clearly didnt do anything the 1st time I called, because she wanted to update the account again with information that she claimed she updated before which I already updated myself months ago. And secondly she lied to me saying the issue was resolved. On top of that she still had an unhelpful and judgemental tone. I was so livid, I just told her to cancel my order and funny enough she did that immediately. Whenever I call Chewy she answers so I dont know how to complain to anyone else about her. This experience is the worst I have ever experienced as a customer. They need to do better.

  

  Business Response

  Date: 02/17/2023

  Hi there *******,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
  
  Thank you for taking my call to discuss and alleviate your concerns.  It was a joy to speak with you.
  
  As we discussed on our call, we have a security team that works around the clock to detect and prevent any potential security issues. We use industry-leading security technology and proactively monitor our systems to ensure your Chewy account remains protected.?
  
  When our monitoring systems detect potential suspicious activity related to your Chewy account, we proactively block your account to prevent any further activity.This is done to protect your Chewy account from unauthorized use. That is what happened with your order ending *****, we needed to verify certain information before processing your order and, as such, we placed a temporary hold on processing the order while we obtained the verifications.  
  
  I can confirm that your order ending in ***** was canceled. However, as a courtesy,and because you are a valued customer, we processed a replacement order for the product (ending *****) on February 4, 2023, and can confirm that it was delivered on February 6th. 
  
  As an additional courtesy, due to your recent experience, Id like to offer $50 towards your next non-prescription purchase from us. Please give us a call at ************** before placing your order, and a supervisor will be happy to assist you with redeeming this offer.
  
  We appreciate your understanding and thank you for giving us the opportunity to help with this. Please feel free to reach out to us anytime if you have further questions or concerns. Were here 24/7 to lend a helping paw.
  
  Warmest regards,
  
  Rio S.
  **************** Manager
  **************************
  ************** 

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 6 month supply of Heartguard and Nextgard for my dog. Set it for a 6 month auto shipment and the products arrived a second time 4 weeks after the initial order. It was difficult to undo their auto ship process and cancel future shipments. We called to return the products that were shipped too soon and were told that they could not be returned and no refunds. Now we have a year's supply and will never shop with Chewy again.

  

  Business Response

  Date: 02/17/2023

  Hi *******,

  Were sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction.
  Thank you for taking the time on February 14th to speak with us. As discussed during our call, we offered to have you return the medication. In addition, because you are a valued customer wed be happy to offer you a 20% discount towards your next pharmacy purchase from us. Please give us a call at ************** before placing your next order, and a supervisor will be happy to assist you with redeeming this offer.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us.
  
  Regards,
  
  Jordan Craft, Pharm D
  Pharmacist

• Initial Complaint

  Date:01/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This store has been advertising 1-3 day shipping on orders over $49 for the last 2 years. It's on the top right corner of their website in yellow text and is one of the main reasons I had been ordering with them. What they are actually providing for orders as large as $300+ is...***** Home Delivery, a 1-5 day shipping service. ***** Express Saver is what they're claiming to provide. They've been false advertising and lying for years about this. When confronted, they literally still say the pandemic is causing delays. There hasn't been a pandemic in over a year now.I've uploaded photos of their advertised shipping on the top right corner of their website. The second photo is how they actually ship: ***** Home Delivery. If anyone isn't aware, the government allowed an illegal takeover of Chewy.com by PetSmart, and it destroyed what this business used to be. They were at one time friendly, honest, and timely with their shipments. Now they're lying on their homepage and their customer service will pretty much tell you to go take a hike if you contact them.I recommend using any business outside of the PetSmart line.

  

  Business Response

  Date: 02/03/2023

  Hi there *******,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction.
  
  I am sorry I was not able to reach you via phone to discuss and alleviate your concerns.
  
  I did some digging and was able to locate your most recent order ending in ***** which was  placed on Friday, January 20, 2023. In an effort to get your order to you as soon as practicable, we identified the closest warehouses that had your products available, which I understand resulted in your order being divided into 3 shipments. I can confirm, based on ***** GPS tracking of these shipments,that the shipments were delivered to the shipping address provided on Sunday,January 22, 2023, and Monday, January 23, 2023.
  
  We appreciate your understanding and thank you for your feedback. Please feel free to reach out to us anytime if you have further questions or concerns. Were here 24/7 to lend a ***********.
  
  Warmest regards,
  
  Rio S.
  **************** Manager
  **************************
  ************** 

• Initial Complaint

  Date:01/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our chewy box auto delivered yesterday. We open it up today and there is a ***** in it!!! Im beyond discussed.

  

  Business Response

  Date: 01/17/2023

  Hi there
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  
  I apologize I was not able to catch you when I called.
  
  We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in great condition, ready for your pets to enjoy, and how this may inconvenience you and your pet family.  As noted in my voicemail, I did some digging and was able to locate your order ending in ***** and can confirm that we processed a replacement order on January 14, 2023. As an additional courtesy, we also processed a refund for $56.08.  Generally speaking, you should have seen the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institution.
  
  We really appreciate your understanding and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  
  Warmest regards,
  
  Rio S.
  **************** Manager
  **************************
  ************** 
  

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few days ago, I placed an order on Chewy for my cat. I used my boyfriend's credit card and he authorized this transaction. However, Chewy let me call them to verify my information for security reasons, I called them and help them verify my information. When I called them, the Chewy agent said I am all set and my order will be processed soon. However, I received an email later that said I need to call them again because they cannot proceed with my order unless my boyfriend call them. I thought it was too complex so I canceled that order and place an order again with my own card via Paypal. However, Chewy needs me to call and verify my personal information and they asked for very detailed information again. That is really ridiculous. I use my name's debit card to buy a cat tree and a cat bowl for my cat on Chewy's website, however, they treated me like I am a fraud. I told them to process it quickly because my cat will arrive home on Jan 14th but they do nothing, just wasting my time. Now I want Chewy to ship my order ASAP and compensate me.

  

  Business Response

  Date: 02/01/2023

  Hi ******,
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  When our monitoring systems detect potential suspicious activity related to your Chewy account, we proactively block your account to prevent any further activity. This is done to protect your Chewy account from fraud or unauthorized use.
  I did some digging and was able to locate your order ending in ***** placed on January 10, 2023. That is what happened here. I understand that we needed to verify certain information before processing your order. Unfortunately, it seems that after your information was verified, there was an issue that caused the verification to not be applied to the order. I was able to confirm your order ending ***** was shipped and, per ***** tracking, was delivered on January 13, 2023.

  We really appreciate your understanding and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.

  
  Warm regards,

  
  ******************

  Customer Service Manager
  **********************

• Initial Complaint

  Date:01/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I orders my dogs medication from chewy and was sent the wrong medication. On Jan 5 2023 I received chewy package. The package contained another persons prescription medication. I notified chewy pharmacy staff 1/5/23 at 5:33 pm and I formed them about the medication error. They informed me they would try and overnight meds. If they were able to Overnight meds I would receive an email. If they are not able to overnight meds i was told to pick up meds from my vet and submit the receipt to chewy for reimbursement. I was also told they would send me a shipping label to return prescription meds that didnt belong to me. 1/6/22 12:28pm I contacted chewys pharmacy staff again because I did not receive an email that medication was overnighted. I also didnt receive a shipping label to return wrong medication. They verified they were not able to overnight meds. I also verified with them that I was going to pick up meds from my vet and wanted to verify before I picked them up chewy was going to reimburse me. I explained to chewy meds at my vet were more expensive. Chewy pharmacy tech told me to pick up meds and email receipt for reimbursement. On 1/5/23 After picking meds up from my vet I emailed the ****** receipt to chewy. I/6/22 I then received an email back stating they couldnt open receipt to send pdf. 1/6/22 I then send receipt pdf. I receive another email stating there unable to open pdf to send picture of receipt.which I did the first time. I then call chewy and speak with pharmacy supervisor *********. She tells me theyre only going to reimburse me the difference between chewy cost and my vet. I explained I was told by 2 separate pharmacy staff I would receive a full refund. I also explained there was no reason for me to buy medications twice. I gave her dates and times to listen to both phone calls. Chewys supervisor ********* admitted I was told wrong information concerning reimbursement but still refused to reimburse me stating thats not their policy. She also told me they have no overnight policy. Two separate pharmacy staff at two separate times told me I would be reimbursed in full. I want to be reimbursed in full.

  

  Business Response

  Date: 01/27/2023

  Hi ******-

  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction.

  I was able to locate your order ending in ***** that was placed on December 31, 2022, as well as the replacement order ending in *****. I see that you sent us a copy of the receipt from your vet clinic. I also see that the replacement order was delivered to your address on file on January 10, 2023.

  Because you are a valued customer, we refunded your account in the amount of $139.90 on January 17, 2023. You should have seen the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institution.In addition, wed be happy to odder you a 20% discount towards your next pharmacy purchase from us. Please give us a call at ************** before placing your next order, and a supervisor will be happy to assist you with redeeming this offer.

  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us.We're here 24/7 to assist with your needs. 

  Regards,
  ***************************, Pharm D
  Pharmacist

• Initial Complaint

  Date:01/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've asked for ONE itemized bill with all the purchases I've made in 2022. The customer service has been awful, extremely bad. There is not 1 person in charge, the right hand doesn't know what the left hand is doing! I ended up receiving over 40 emails today with invoices! That's not what I asked for!*****, ******** and others have quickly replied with the information I needed. Please have this matter escalated because it's unacceptable the waste of time for such a simple request. One of the many answers was a representative sending me a link to log into my account! Unreal. Look at the number of emails I've received! Train your employees!

  

  Business Response

  Date: 01/13/2023

  Hi there *****,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We will certainly review your most recent interactions and follow up with a coaching session for any missed opportunities.
  
  I can confirm that all the invoices for the orders placed on your account in 2022 have been sent to the email address on file. These invoices can also be found under orders on your account.
  
  As a courtesy, due to your recent experience, Id like to offer $50.00 towards your next purchase from us. Please give us a call at ************** before placing your order, and a supervisor will be happy to assist you with redeeming this offer.
  We really appreciate your understanding and thank you for giving us the opportunity to help with this.Please feel free to reach out to us anytime if you have further questions or concerns. Were here 24/7 to lend a ***********.
  
  Warm regards,
  
  ******************
  Customer Service Management
  **********************

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18702795
  
  I am rejecting this response because: this is not addressing my request.  An ITEMIZED bill for all expenses made in 2022.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for a compounded medicine on 12/30. Spoke with ***** in the pharmacy **************** assured me when I had asked that my prescription would ship out on Monday 1/2 if it was received by a certain time on Saturday as they work 27/7. Monday came & went and no tracking info was received. On Tuesday I reached out via ************** S claimed that the order had shipped but also said it hadn't & to reach out to the pharmacy directly. Called & spoke with ******. She claimed it had shipped & would email me the tracking # I should have in a few minutes. I asked to speak with a ********************** came to the line. She indicated that my order had not shipped & that she would rush it so it would be overnighted on 1/4 and would give me an update in a couple of hours with the tracking #. I asked why ***** lied to me & said it had shipped. approx 3 hours later I called back for the update and the man I spoke with (didn't get his name) wasn't very helpful & didn't have updates he did say they were an online pharmacy known for cheap not speed. Yet their website shows items will ship in 1-2 ********* even says "Most prescriptions are delivered within 3-5 days." Not counting the weekend or Monday the fake holiday since some businesses were open and some weren't, it still won't be delivered in 3-5 days since I can't even get an eta on when it will ship. Asked for a higher up manager & of course they were not available. On 1/4 I found no updates via email from Chewy as I had been promised so I called in & spoke with *****. He tells me that they haven't heard from the department filling my prescription so they don't know if it will go out today & he could reach out to that team. Fake apologies & no real answers are VERY upsetting. Apparently the pharmacy team doesn't know how to give real straight answers or have a manager with any pull available to assist in finding a resolution. Had I been told honest information up front It would have helped me make a decision!

  

  Business Response

  Date: 01/14/2023

  Tell uHi Skye-
  I'm sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction. We are reviewing your recent interactions with our agents and will follow up with the agents for potential coaching session for any missed opportunities.

  I was able to locate your order ending ***** that was placed on December 30, 2022. Chewy strives to have your order shipped within 1-3 days. Your order was delayed in shipping due to the observed holiday falling on a Monday. Your order was shipped via ***** with a tracking number ending ***** which was delivered to your residence on file on January 7,2023.

  Because you are a valued customer, we refunded your account in the amount of $51.75 on January 5, 2023. You should see the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institution. 

  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to assist with your needs.

  
  Regards,
  ***************************, Pharm D
  Pharmacist s why here...

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pet food for 2 Dogs was ordered on Dec 29 . Was confirmed for shipment /delivery on Dec 30. No food was received ,called on Dec 31 7pm was told food could be delivered late that evening if not would be on the 1st New years day! . No food delivered,called on Jan 2 was told food could not be cancelled was pending delivery,contacted Fed ex ,was told delivery had not yet been scheduled. Over $ 150 had been spent on this order had to find same food New years eve , Fortunately there was another vendor that could help . Have Cancelled all orders from Chewy . we were spending $ 200+ each month . My out of House family members have also switched their pet supplier . After contacting Chewy they seemed indifferent. What A shame!!

  

  Business Response

  Date: 01/13/2023

  Hey there *****,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  
  I was able to locate your most recent orders ending in ***** (ordered on 12/29) and ***** (ordered on 12/30). At Chewy, most customers can expect to receive their food and supplies within 1 to 3 days. The products from your order were shipped from the closest warehouse with the inventory in stock to fulfill the order. However,delays in shipping and delivery may occur for various reasons, including weather,high volume, modified holiday shipping schedules, or other unexpected issues. I can confirm that according to  FedEx tracking, both orders were delivered on January 2, 2023. I understand the importance of having an order delivered in a timely fashion, and that the delivery date of your recent order inconvenienced your pet family and your personal schedule. Therefore, as a courtesy, I processed a full refund in the amounts of $81.56 and $72.49 for these orders on January 2, 2023. Generally speaking, you will see the refund amount credited to the account associated with the payment method used for the order within 3 to 5 business days after the date it was processed, however that timing may vary based on your banking institution.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions,please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  Warm regards,
  
  ****
  Customer Service Manager
  **********************

• Initial Complaint

  Date:12/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order 7 dqys late did not receive partial refund after speaking with ******* in 12/24 for delayed cat food items The refund amount quoted fir the partial refund was between $58 to $60 dollars for order ********** give the partial refund as requested

  

  Business Response

  Date: 01/09/2023

  Hi there *******,
  
  I am so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer, and we dropped the ball here.
  
  I am sorry I was not able to touch base with you when I attempted to call the phone number on the account. I did some digging and was able to locate your order ending -1976.  On December 29, 2022, we processed a partial refund in the amount of $59.48. Generally speaking, you should have seen the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institution. 
  
  I am sorry for any delays in your shipment, I understand the importance of having an order delivered on time, and how this delay may have inconvenienced your pet family and your personal schedule. 
  
  We appreciate your understanding and thank you for giving us the opportunity to help with this. Please feel free to reach out to us anytime if you have further questions or concerns. Were here 24/7 to lend a helping paw.
  
  Warmest regards,
  
  Rio S.
  **************** Manager
  **************************
  **************