Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chewy, Inc. has 6 locations, listed below.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

• 

  Chewy, Inc.

  256 S. 143rd Ave. Suite B Goodyear, AZ 85338

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  Chewy, Inc

  2815 Watterson Trl Louisville, KY 40299-3868

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  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  

Review Details

• Review fromPriscilla R

  Date: 12/04/2024

  5 stars

  Priscilla R

  Date: 12/04/2024

  My poodle passed away and chewy sent flowers when I got home there were flowers on my porch I was crying that was so unexpected but very thoughtful this by far is an excellent company Im still crying over the thoughtfulness they also refunded me the money for her unused meds I will never forget this *********
  

  Chewy, Inc.

  Date: 12/06/2024

  Hi there *********;
  
  Thank you so much for taking the time to share your heartfelt experience with us. We are truly sorry to hear about the loss of your beloved dog, Lady. It means a lot to us that you reached out during such a difficult time.
  
  At Chewy, we strive to provide not just great service but also genuine support to our pet families. Were glad that our team could assist you. Your kindness in honoring your Lady's memory is truly commendable.
  
  We're also touched that you appreciated the flowers and note. Our goal is to provide comfort in any way we can, and its wonderful to know that it made a difference for you.
  
  Thank you for your loyalty and for spreading the word about Chewy.
  
  With heartfelt condolences,
  
  ******* R
  Customer ************ Manager
  **********************

• Review fromSteve M

  Date: 12/01/2024

  1 star

  Steve M

  Date: 12/01/2024

  Placed an order on black Friday when they had promotions but they canceled the order. I called to fix the issue but they said the promo no longer worked because I wasn't a new user anymore as the canceled order counted as a first order. They said to create a new account (which would not work any way because it has the same address) and the surpvisor would not do anything. I then went to log in to my account and the customer support person blocked my account because I was angry they could not fix. She then blocked my sisters account as well when she tried to help. We will not be using chewy in the future as this was absolutely ridiculous.
  

  Chewy, Inc.

  Date: 12/04/2024

  Hi there *****, 
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. 
  
  We have been unable to locate an account with the information you have provided. Please contact us at ************** so we can discuss your concerns.  
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw. 
  
  Warm Regards,
  
  ******* *.
  Customer Care Manager 
  **********************

• Review fromregan m

  Date: 11/30/2024

  1 star

  regan m

  Date: 11/30/2024

  Terrible and fraudulent company. They are accusing us of sending back an empty box without the product we are wanting to return and therefore they are refusing to give us our money back. FedEx is now doing an investigation and trying to help us prove the box was not empty and infact had every part in it. Such a terrible company- I would have never guessed companies lie about things like this. The box was huge and heavy and was such a pain for us to even make the return then we are now going through this hastle with them.
  
  

  Chewy, Inc.

  Date: 12/03/2024

  Hey there *****,

  
  

  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  
  

  I did some digging and was able to locate your order ending in *****. We initially processed your refund for the order on November 29, 2024; however, there was an unexpected technical issue that prevented the refund from being processed. To that end, I can confirm that a full refund was successfully processed in the amount of $131.58 on Sunday, December 1st. Generally speaking, you should see the refunded amount credited to the account associated with the payment method on file used for the order within 3 to 5 business days, however that timing may vary based on your banking institution.

  
  

  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.

  
  

  Warmest Regards, 
  
  
  
  ******** M    
  
  Customer Care Manager    
  
  Chewy 

• Review fromEmma G

  Date: 11/26/2024

  5 stars

  Emma G

  Date: 11/26/2024

  This company has been amazing. We lost our cat way too early and they were so easy to handle when canceling his auto shipment. The customer service rep ****** was so kind and quick handling my requests and then they sent us flowers. Above and beyond, thank you.
  

  Chewy, Inc.

  Date: 11/29/2024

   Hi ****,
  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved little one. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided a loving home.

  We know it can help to talk to other folks who can relate so always feel free to reach out. Please know that as part of our Chewy family,we're here for you in any way we can be. I realize that may sound strange coming from a company, but we absolutely mean it. We're here for you now and we'll be here in the months and years ahead. 

  If there is anything else we can do to help, please dont hesitate to ask.

  Warm regards and deepest condolences, 
  

  ******* *.
  Customer Care Manager 
  **********************

• Review fromLucie L

  Date: 11/25/2024

  2 stars

  Lucie L

  Date: 11/25/2024

  Wouldnt let me use a 30% off for auto ship. So the order was cancelled then two weeks later sent me the order as autoship. There is also a charge on my credit card where they charged me twice. I will not be using chewy again.
  

  Chewy, Inc.

  Date: 11/26/2024

  Hi there Lucie,

  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
  

  We have been unable to locate an account with the information you have provided in your review. Please contact us at ************** so we can address your concerns.
  

  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  

  Warm ******************************** Management
  **********************

• Review fromThomas A

  Date: 11/21/2024

  5 stars

  Thomas A

  Date: 11/21/2024

  Probably the best customer service in the world. They even sent us flowers when our cat passed. If there was ever a problem with an order it was corrected within days. They even gave us a refund for our leftover food and cat litter as long as we donated it to the animal shelter. I can't say enough good things about this company!!! ****** ***** 112/21 2024
  

  Chewy, Inc.

  Date: 11/26/2024

  Dear ******,
  
  Thank you so much for your kind words! We're truly sorry to hear about the loss of your beloved cat, and we're glad we could support you during that difficult time. Your satisfaction means the world to us, and were thrilled to hear that our team was able to assist you promptly with your orders and support your generous donation to the animal shelter. 
  
  If you ever need anything in the future, please dont hesitate to reach out. We're here to help!
  
  With our deepest sympathies,
  
  ****** *.
  Customer Care Manager
  **********************

• Review fromLiliana C

  Date: 11/18/2024

  5 stars

  Liliana C

  Date: 11/18/2024

  I have been ordering my canine needs from Chewy for many years with not one complaint.Last week I noticed my dog food auto order was being prepared. I called Chewy asking them to postpone my order due to still having an over abundance of dog food still present. I explained that my sweet 16 yr old *** passed away about a month ago and now I only had one sweet dog left, Ziggy. The food consumption was cut in half with plenty left at this time. The representative offered her sympathy for my loss of *** and extended the time frame for my next delivery. The next day, I stepped outside my residence and found delivered to my doorstep a beautiful arrangement of flowers in a vase with a heartfelt note of sympathy from the Chewy company for my loss of ***. I cried at the act of kindness Chewy extended to me. This action by Chewy will never be forgotten. I will forever use this company for my pet's needs. Thank you from the bottom of my ?? **** *****
  

  Chewy, Inc.

  Date: 11/21/2024

  Hi Lily,
  Thank you for reaching out and sharing your heartfelt experience with us. 

  We are deeply saddened to hear about the loss of your beloved **** and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most. 

  At Chewy, we strive to provide compassionate and personalized care to each of our customers,and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could. 

  Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers. 

  Thank you again for choosing Chewy, and please don't hesitate to reach out if there is anything else we can do for you. 

  
  Warm regards,

  ******* *.
  Customer Care Manager

• Review fromMadison K

  Date: 11/17/2024

  1 star

  Madison K

  Date: 11/17/2024

  I ordered medication from chewy and my VCa was supposed to OK via fax. Later that day, I found out that my vet changed their policy so I called chewy and told them this. I also told them that I needed to request expedited shipping because now that I have to mail it in my dog was going to run out of her meds before normal shipping would get it to me. The customer Service representative acted like helping me was very burdensome and told me he can request it, but he cant make any promises. Four days later my order gets canceled because they faxed the vet even though I mailed the prescription in five days ago. My dog is out of her meds, necessary daily living, do not trust with any animal that you love. This is such a horrid experience.
  

  Chewy, Inc.

  Date: 11/26/2024

  Hi there Madison,
  
  I'm so sorry about your recent order experience.  At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. 
  
  We have refunded the medication on order *****. Generally speaking, you will see the refunded amount credited to the account associated with the payment method on file used for the order within 3 to 5 business days, however that timing may vary based on your banking institution. 
  
  As courtesy, and due to your experience, I have added a 20% discount on one future pharmacy order. Please give us a call at ************ and ask to speak with a representative to redeem the discount.  
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to help. 
  
  Warm regards,
  
  -Chewy Pharmacy

• Review fromMillie D

  Date: 11/16/2024

  4 stars

  Millie D

  Date: 11/16/2024

  When my pet passed away I was sent beautiful roses with a nice heartfelt card. Ive never received anything like it from another business. Thanks *****.
  

  Chewy, Inc.

  Date: 11/18/2024

  Hi there,
  
  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved, Missy. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided Missy a loving home.
  
  It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.
  
  Warm Regards,
  
  ******* *.
  Customer Care Manager
  **********************

• Review fromWendy E

  Date: 11/14/2024

  5 stars

  Wendy E

  Date: 11/14/2024

  Chewys customer service policies are impressive. Whenever there is a problem with an order, Chewys customer service representatives rectify the problem immediately without hesitation. You can trust Chewy!
  

  Chewy, Inc.

  Date: 11/18/2024

  Hi *****;
  
  Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you.

  We're only able to do what we do because of loyal Chewy family members like you.
  We really appreciate your feedback and thank you for giving us the opportunity to help with this.

  If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw. Please give your little one extra love from all of us here at Chewy.

  ******* R
  Customer Care Manager
  **********************