Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 643 Customer Reviews
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Review fromCarly H
Date: 11/14/2024
1 starCarly H
Date: 11/14/2024
I am above and beyond appalled at Chewy! So many good reviews but their product has sent my cat to the vet multiple times, she's getting sores all over her neck and scabs!! I'm honestly heart broken. I've had to take up a second job with **** that pays literally nothing unless people tip and that's few and far between. All Chewy has done is offer me a free skin product!!! I wish I could upload a picture of my girls skin!!!
Chewy, Inc.
Date: 11/22/2024
Hello *****,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
We are deeply saddened to hear that the Advantage II Flea Treatment didnt work out for your little ones. As we discussed, Chewy does not manufacture the Advantage II Flea Treatment. As a courtesy, we processed a refund in the amount of $51.48 on November 10, 2024. Generally speaking, you will see the refund amount credited to the account associated with the payment method used for the order on file within 3 to 5 business days, however that timing may vary based on your banking institution.
Additionally,as an added courtesy due to your experience, wed be happy to offer you $20 off your next 2 purchases from. Please give us a call at ************** before placing your order, and a supervisor will be happy to assist you with redeeming this offer.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warm regards,
******** *.
Customer Care ManagerReview fromWendy D
Date: 11/13/2024
1 starWendy D
Date: 11/13/2024
I had an expensive order in my cart, when I tried to add the 25% early coupon it only took $1.50 off. I contacted Chewy and during our online chat my cart was locked. When it onlocked the coupon said it was only valid on a few treats and not 3 items like it said before. She changed it. Of course she denied doing so. I canceled my order and my auto ship. I will be using Farm and Fleet from now on, as they are cheeper without a couponChewy, Inc.
Date: 11/15/2024
Hi there *****,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
Thank you for bringing this matter to our attention. I truly appreciate the time youve taken to share your experience and giving Chewy the opportunity to make it right. As we discussed, we have processed a complimentary order (ending *****) for the Bones & Chews Standard Bully Stick 12" Dog Treats and a 15-lb bag of Purina ONE True Instinct Chicken & Duck for ****** **.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Thank you again for your understanding and for being a valued Chewy customer.
Warm Regards,
******* R
Customer Care Manager
**********************Review fromMarshall F
Date: 11/12/2024
5 starsMarshall F
Date: 11/12/2024
We have always been extremely impressed with Chewy's commitment to customer service. Their representatives are helpful, courteous, responsive, and compassionate. And their refund/return policy is second to none, especially relating to pet passings. We foresee being customers for life!Chewy, Inc.
Date: 11/13/2024
Hey ********,
Thank you for reaching out and sharing your heartfelt experience with us.
We are deeply saddened to hear about the loss of your beloved Chico Suave and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.
At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.
Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
Thank you again for choosing Chewy, and please don't hesitate to reach out if there is anything else we can do for you.
Warm regards,
******** G
Customer Care ManagerReview fromGalina Y
Date: 11/10/2024
2 starsGalina Y
Date: 11/10/2024
This was my first and last time ordering from this company. The only thing I liked was they delivered. That's why 2 stars. However ******** soft cat food that was 40 pack cans, bottom 8 cans were damaged. And 6 of them are not useable because they had holes in them. And were spoiled. Also the holes were very small. I am glad I noticed them because I could have given them to my cats and that would make them sick. I even saved few cans so I can take photos as a proof if necessary. My cats are my babies and getting animals sick with bad food is unacceptable. I will never order from Chewy again. I didn't create an account and purchased as a guest.Chewy, Inc.
Date: 11/13/2024
Hi ******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
I did some digging and located your order ending *****. Due to the inconvenience, we processed a refund of $33.07 for the damaged item on your order on November 12th, 2024. Generally speaking, you will see the refund amount credited to the account associated with the payment method on file used for the order within 3 to 5 business days, however that timing may vary based on your banking institution.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.Warm regards,
********* *.Customer Service Manager
************************** **************
Review fromLisa M
Date: 11/09/2024
5 starsLisa M
Date: 11/09/2024
Chewy is beyond Awesome!I received an email saying our dogs meds were almost expired and did we want to re-up them? I simply responded no, he had passed away. We received fresh roses and a sympathy note a few days later... I am beyond touched!My husband also got teary eyed...We will be loyal customers forever more Thank you ********************** for all that you do ??Chewy, Inc.
Date: 11/11/2024
Hi there ****,
Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved, ******. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided ****** a loving home.
It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.
Warm Regards,
******* *.
Customer Care Manager
**********************Review fromSherry C
Date: 11/08/2024
5 starsSherry C
Date: 11/08/2024
I wish there were more than five stars, Chewy deserves it! On my last Chewy order, I chose a product my pet could not use. I called Chewy about 3 hours after placing the order, and they already had it packed, but they made sure the correct product was in my order before it shipped! The customer service *** was so friendly and helpful. I have never had a bad experience with Chewy. The customer service is superb - that is hard to find these days! I get my order so quickly every time! Chewy's prices are competitive. If you're looking for an online company for all your pets' needs, consider Chewy.Chewy, Inc.
Date: 11/12/2024
Hi there ******,
Thank you so much for taking the time to share your heartfelt experience with us and for your kind words!
We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your pets extra love from all of us here at Chewy.Warm Regards,
******* R
Customer Care Manager
**********************Review fromMonica B
Date: 11/07/2024
5 starsMonica B
Date: 11/07/2024
I received my items on time. When my pet died, I called Chewy for a return. They offered great customer service and gave me a full refund. I will definitely be using them in the future. Thank you Chewy!Chewy, Inc.
Date: 11/12/2024
Hi there ******,
Thank you for your kind words, I am so incredibly sorry to hear about the passing of your
beloved fur baby. There are no words to ease the sorrow from the loss of your special friend,
but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the
impressions they make on our hearts stay with us forever. We hope that you find comfort from
all the wonderful memories, knowing that you provided them a loving home.It's an honor and a pleasure to be here for you and your furry family. We're only able to do what
we do because of loyal Chewy family members like you. If there is anything else we can do to
help, please dont hesitate to ask.Warm Regards,
***** *.
Customer Care Manager
**********************Review fromNancy D
Date: 11/05/2024
5 starsNancy D
Date: 11/05/2024
Chewy is the best company I have ever dealt with. They care about your pets and about you. I had to put one of my cats to sleep and they sent me a beautiful card and a painted rock with her name and hearts on it. Not even her vet did anything at all and Chewy did. I have used Chewy for years and they always send a birthday card for my pets. They are truly amazing caring and loving people. I highly recommend them to everyone! They even ask how my pets are by name that’s how much they care. Truly the best company in the world with the best customer service representatives! Thank you Chewy for all you have done for me!Chewy, Inc.
Date: 11/06/2024
Hi there *****,
Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved fur-baby. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided her a loving home.
It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.
Warm regards,**** *.
Customer Care Manager
**********************Review fromLOUIS R
Date: 11/05/2024
1 starLOUIS R
Date: 11/05/2024
THEIR SERVICE IS GETTING JUST AS BAD AS AMAZON. MY REASON FOR THIS REVIEW, I PLACED AN ORDER, IT WASN,T SHIPPED ON THE DAY I WAS EXPECTING IT TO BE,. NEVER EVEN GOT A MESSAGE.I HAD TO SEND AN E/MAIL. THIS COMPANYS GET TOO BIG, THEY WANT S**** THE BUY.THEN THEY WANT YOU TO GET AUTO , TO GETIT, WHEN THEY CAN,T PROVIDE GOOD SERVICE.Chewy, Inc.
Date: 11/10/2024
Hey *****,
Im so sorry for your recent experience. Here at Chewy we strive to provide top notch service with every interaction. We will certainly review your most recent interactions and follow up with a coaching session for any missed opportunities.
I did some digging and located your most recent order ending *****. I understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner and in excellent condition, ready for your ***** to enjoy. Your order was placed on November 4, 2024, and was delivered on November 6th. Chewy strives to ship and deliver every order within 1-3 days; however, the products from your order were shipped from the closest warehouse with the inventory in stock to fulfill the order and that contributed to a longer shipping time.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warm regards,
******** *.
Customer Care ManagerReview fromRegina B
Date: 11/04/2024
1 starRegina B
Date: 11/04/2024
I don't understand why I am getting 4 different answers to 1 question. I ordered yesterday and had a coupon and it didn't work. So I called and talked to an agent whom charged me the full amount AFTER telling me he could manually apply my coupon, so then a get a Sevond invoice online for the discounted amount.I tried to tell the agent that I got 2 imvoices and he insisted I would only be charged for the discounted one. Which I was not, according to my bank account I was charged for the non discounted price. So I called AGAIN and talked to a manager after that call and she told me that after my order shipped I would be charge the discounted price. Again I was not. So AGAIN I called today 11/5/24, and was told that I would get the discounted price AFTER I received the order. At this point I am angry and disgusted. So I was transferred to this guys manager whom told me that it was up to the bank as to when I would receive the lower amount and it would take 5-7 days for the bank to reflect the discounted price.Chewy, Inc.
Date: 11/06/2024
Hi ******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
At Chewy, we only charge your account when your order is shipped, however, when you first place an order, our payment system requests a payment authorization from your bank or credit card issuer, which places a pending authorization for the estimated total amount of your order. This pending authorization is not an actual final charge, but it does immediately affect the available balance on your bank account, in accordance with your banks practices or your credit card companys practices. Once your order is packed and shipped, we process a final charge for the order, and we inform your bank or credit card issuer that the order is complete, and they can release any pending authorizations for the order. While the pending authorization and the final charge may co-exist on your account for a brief time, the pending authorization will eventually be released and will disappear from your account, and the final charge will remain, replacing the pending authorization. The length of time the pending authorization remains on your account, or the time it takes for the authorization to be released, depends on your bank or credit card issuer. Depending on your banks policy, you may see an authorization charge even for a canceled order. If your items dont ship, the authorization charge will expire. Some banks may take up to 30 days to remove authorization charges from your account.
Additional details and information on our payment process can be found on the Frequently Asked Questions (FAQs) page of Chewy.com under the section labeled Payments (**************************************************).
Thank you for your patience, and for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warm regards,
******* *.
Customer Care Manager
**********************
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