Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 643 Customer Reviews
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Review fromBeth R
Date: 10/31/2024
1 starBeth R
Date: 10/31/2024
My senior dog is very old and was prescribed medication that was not sold locally. I sent them a prescription on a Tuesday. By the next Tuesday I contacted them and they claimed my vet was not responding. Called my vet and they had not received anything. Within 10 minutes Chewy stated it had been verified and would send rush delivery. Supposed to be delivered on Thursday. Now delayed. If it gets here tomorrow it will be 10 days after ordered. Dog has now gone down fast. Likely being put to sleep on the day the medication arrives.
Chewy, Inc.
Date: 11/12/2024
Hi there *********,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
Thank you for taking the time to speak about your most recent order ending *****. As we discussed, we processed a full refund for the order. Generally speaking, you will see the refunded amount credited to the account associated with the payment method on file used for the order within 3 to 5 business days, however that timing may vary based on your banking institution. Additionally, due to your experience, a 20% discount has been offered on your next order. Please remember to contact Chewy via phone when you are ready to place your next order so the 20% discount can be applied.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We have pharmacists available 24/7 to assist you, if needed.Chewy
Pharmacy TeamReview fromMargaret A
Date: 10/31/2024
5 starsMargaret A
Date: 10/31/2024
Chewy has got to be the best company I've ever dealt with. They are caring and considerate and their love for animals and pet owners is amazing. I recently received an order and possibly through shipment two cases of canned dog food were damaged. I contacted Chewy and they reshipped my order and said there was no need to return the damaged cans and I could donated them to a shelter or rescue. When one of my dogs passed on to the Rainbow Bridge, they sent a card and flowers. I've never seen a company that truly goes out of their way to show appreciation to their customers.Chewy, Inc.
Date: 11/05/2024
Hi there ********,
I am so incredibly sorry to hear about the passing of your beloved, Angus. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided Angus a loving home.
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little one extra love from all of us here at Chewy.
Warm Regards,
****** *.
Customer Service Manager **************************
**************Review fromDebby T
Date: 10/30/2024
1 starDebby T
Date: 10/30/2024
They don't value regular purchasing customers!Oh this is more than Factual!!So spoke to a **************** *** today about an order I was trying to place. Turns out Chewy does NOT VALUE clients that order Regularly!! So I was trying to use a coupon sent to my husband ( who rarely orders) when I had trouble I did a **************** chat. Upon this chat I was told the coupon was in his name and I could not apply it. I explained i don't know why they only send promos to him when I am the one who orders from them on a regular basis.That is when I was told they send 30% coupons ect to those who don't order Regularly to spur them to order!! So if you're a good customer that orders often YOU ARE NOT WORTH C*** TO THEM!!Chewy, Inc.
Date: 11/01/2024
Hi there *****,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
I did some digging and located your account. As a one-time courtesy, we would be happy to honor the promotion your husband received and apply it to your account.
To have redeem the offer of 30% off (up to $40 max) on your next order, please give us a call at ************** before placing your order, and a supervisor will be happy to assist and will explain the process.
We really appreciate your understanding and thank you for giving us the opportunity to help with this. Please feel free to reach out to us anytime if you have further questions or concerns. Were here 24/7 to lend a helping paw.
Warm Regards,
****** *.
Customer Service Manager
**************************
**************Review fromJessie O
Date: 10/30/2024
5 starsJessie O
Date: 10/30/2024
Excellent customer service. Fast turnaround for orders on their part, and if the shipping service is delayed, they make it right as soon as possible. Instead of shipping back an unused item I wanted to return, they gave me a refund AND asked me to donate it to the nearest shelter. When I mentioned that one of my cats had passed, the representative asked which one and said she would remove his name from their records, so that nobody would ask how he was doing should I call back again. I really appreciate this level of consideration-- not only to me as a customer, but also in the impact they could have on families, communities, and in influencing the practices of other corporations, as well. It is very uncommon. Other corporations: take note!Chewy, Inc.
Date: 10/31/2024
Hey *******,
Thank you for reaching out and sharing your heartfelt experience with us.
We are deeply saddened to hear about the loss of your beloved ******** and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.
At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.
Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
Thank you again for choosing Chewy, and please don't hesitate to reach out if there is anything else we can do for you.
Warm regards,
******** *.
Customer Care ManagerReview fromDerek J
Date: 10/28/2024
1 starDerek J
Date: 10/28/2024
****. They will email you offers and promo codes to use. Then when you use the code to make a purchase they will ask you to call them to confirm the order just to tell you that you CANT USE THE CODE THEY GAVE YOU TO USE! Then they will refund you but it will be STORE CREDIT ONLY. And then when you go to use the store credit, THEY WILL CANCEL AGAIN. And you are then in a loop of nonsense forever. Say Goodbye to your money if you buy from ************************* NOT BUY HERE. Support another company.Chewy, Inc.
Date: 10/29/2024
Hi there *****,
Im so sorry for your recent experience. Here at Chewy we strive to provide top notch service with every interaction. We will certainly review your most recent interactions and follow up with a coaching session for any missed opportunities.
As our agent mentioned when you chatted in, we located several accounts under your name that have already taken advantage of Chewys first time 35% Autoship discount. This discount is available for our pet parents as a one-time offer. Additional details and information on our Autoship process can be found on the Autoship & Save Terms and Conditions page of Chewy.com under the sections labeled Autoship: ********************************************************.
If you would like to reprocess the order using your gift card, and without the Autoship discount, please give us a bark at ************** and well put our paws to work.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.Warm regards,
******** *.
Customer Service Manager
**********************
Review fromKinga C
Date: 10/24/2024
5 starsKinga C
Date: 10/24/2024
One of the best company, like ****** for pets. **************** is quick and helpful. Easy to order on the app. The order is on the way in 24 hours as max.If you have any problems they refund your money and you can donate the product. Easy, fast and professional service. I also love the extra services like chat with the vet, adopt a pet and their 24/ 7 customer service .Chewy, Inc.
Date: 10/29/2024
Hi Kinga,
Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you.
If theres ever anything we can help with, we're just a woof away!
Warm regards,
******** G
Customer Care Manager
**********************Review fromchristina p
Date: 10/20/2024
5 starschristina p
Date: 10/20/2024
Chewy has to be the best company there is out there. No other company has shown more to care and have understanding that mistakes happen and they correct it immediately whether its on my side or their side. When you see chewy boxes at everybodys doors, you know theres a reason for it and that is their excellent top-notch customer service.Chewy, Inc.
Date: 10/23/2024
Hi *********,
Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you.
If there's ever anything we can help with, we're just a woof away! ??
Warm regards,
******* *.
Customer Service Manager
**********************Chewy, Inc.
Date: 10/23/2024
Hi *********,
Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you.
If there's ever anything we can help with, we're just a woof away! ??
Warm regards,
******* *.
Customer Service Manager
**********************Review fromBlaine S
Date: 10/20/2024
2 starsBlaine S
Date: 10/20/2024
EVERY ORDER IS A HASSLE!Codes don't work, they don't follow up with the vet.I have literally had an issue with 8 out of my last 10 orders. They have fixed it every time which is why they get 2 stars.All of my pets info is in their system, my vets etc, so I go back to thin it will be easier.I'm done!Chewy, Inc.
Date: 10/24/2024
Hi there ******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer, and we dropped the ball here. We are reviewing your recent orders with our team for any missed opportunities.
I did some digging and located your recent order ending in *****. As a courtesy, and due to your experience, we applied a $30 credit on the order -- $20 for the promotion discount and an additional $10 for the experience.
We really appreciate your understanding and thank you for giving us the opportunity to help with this. Please feel free to reach out to us anytime if you have further questions or concerns. Were here 24/7 to lend a helping paw.
Warm regards,******* B
Customer Care Manager
**********************
Review fromcurtis d
Date: 10/17/2024
1 starCompany is a scam. i returned items and they say they have the incorrect items in the box but cant say what it is.Review fromDaniel G
Date: 10/16/2024
5 starsThis company is amazing. I notified them to delete my 2 fur babies that passed away. The company sent me flowers. What a wonderful company.
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