Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 644 Customer Reviews
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Review fromDiana O
Date: 04/12/2023
5 starsExcellent customer service from Pharmacist Ms Rose R.. Purchased a flea/tic med and my cat had a really bad reaction to medication. Ms Rose handled the problem so efficiently and professionally. What really impressed me was her true caring about my pet. After starting a case file, changed flea/tic meds (working with my vet) adjusting payments, she called and emailed to check in. You don’t find that level of service or care these days. Ms R. is a true asset for Chewy. Hats off to you Ms.. R..Review fromDan S
Date: 04/11/2023
1 starDan S
Date: 04/11/2023
My packages from them are left right behind the front door outside of my condo building so that when my elderly neighbor comes home, she has to move a 30 pound bag of dog food so she can get to her unit. I've complained multiple times and Chewy keeps claiming that they'll send a complaint to ****** but nothing has changed and they offer nothing to resolve the issue. I'm done with them.
Chewy, Inc.
Date: 05/24/2023
Hello ***,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
I understand your delivery may have inconvenienced you and your neighbor. In addition to notating your delivery instructions on your shipping label, in an effort to ensure that ***** receives your delivery instructions, we recommend creating a free account with ***** Delivery Manager (*************************************************) and adding your delivery instructions to your account there. Please note however, that we cannot guarantee that the delivery instructions will be followed, as that is up to the ***** drivers discretion.
I was able to locate your order ending in *****. As a courtesy, I processed a full refund in the amount of $60.17 for this order on April 13, 2023. Generally speaking, you should have seen the refund amount credited to the original payment method within 3 to 5 business days after the date it was processed, however that timing may vary based on your banking institution.
We really appreciate your feedback and thank you for giving ** the opportunity to help with this. If you have any questions, please don't hesitate to reach out to **. We're here 24/7 to lend a helping paw.
Warm regards,
Warm **************************************************** Manager
**************************
**************
Review fromCarri D
Date: 04/07/2023
1 starCarri D
Date: 04/07/2023
INCOMPETENT across the board DO NOT TRUST if you need prescriptions! My dog needed antibiotics, ordered it and was sent an email asking that I verify my identity. Called customer service and verified it. Learned later, after not receiving a prescription status email and learned no one released the order to be filled. They did not take any accountability and had major attitude when I complained to a supervisor.Chewy, Inc.
Date: 04/26/2023
Hi there,
Im sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction.
We reviewed your order ending in ***** and understand your frustration regarding our identity verification protocols. Because of your order experience, and because you are a valued customer, we'd be happy to offer 20% towards your next pharmacy purchase from us. Please give us a call at ************** before placing your next order, and a supervisor will be happy to assist you with redeeming this offer.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us, we're here 24/7.
Regards,
***************************, Pharm D
PharmacistReview fromLisa K
Date: 04/05/2023
5 starsLisa K
Date: 04/05/2023
I never used Chewy before. Was impressed with their customer service. No Ai. No background noise, No ignorance. No inefficiency. Awesome. They took take of an issue immediately. Unreal. ******* needs to get some lessons from your service. Also I think if someone has issues with the shipment, most of the time its the carrier. Fed Ex has been awful.Again i was totally impressed with their ***************** I hope they continue like that. Keep up with the good work and good people.****Chewy, Inc.
Date: 04/09/2023
Hi there ****,
Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away! :)
Warm regards,******************
Customer Service Management
**********************Review fromTasha S
Date: 04/03/2023
5 starsI had been a customer of chewy over the last few years. They have always had speedy shipping and great customer service. My specific reason for writing this concern is about the deep compassion and care that chewy demonstrates to me in the loss of my dog. I emailed them actually early yesterday morning to ask to be removed from the email list due to my dog passing away. Today, I came home to sympathy flowers from chewy! I really appreciate the personal touch and will support chewy again when I get another dog.Review fromMarlene R
Date: 04/02/2023
5 starsMarlene R
Date: 04/02/2023
In reading all the great reviews for Chewy's, I realized I am not the only one who has experienced the genuine compassion received from their staff. In August 2022, my beloved fur baby was diagnosed with diabetes. At the time of the diagnosis, he was DKA and spent 3 days in the hospital. Getting a refill of his insulin following the ordeal was a challenge, except for Chewy. What seemed like a distribution issue for the local pharmacies, Chewy came through every time! However, the diabetes brought on more medical issues including blindness and immobility. In February 2023, my baby crossed the rainbow bridge, and I have been so heartbroken, wondering what else could I have done. When I contacted Chewy to cancel future auto shipments of his meds, Brittany was a blessing. She was encouraging and compassionate, and the next day, I had flowers on my porch: "We hope these flowers bring you comfort and remind you of the love Frank left on your heart. Warmly, Brittany and Your Chewy Family." Those flowers lasted 3 weeks and were such a comfort!! It's been 5 weeks now, and there is not a day that I don't think of my baby. Thank you for being there. The service was above and beyond!Chewy, Inc.
Date: 04/25/2023
Hi there *******,
******************
Customer Service Management
**********************Review fromJohn Q
Date: 03/28/2023
5 stars*** ordered the fresh step hawaiian aloha cat litter three time from Chewy.com and have had great experiences each time. In the second order, two of the four litter boxes were another brand, but Chewy sent the correct items quickly once I called them about the error.On top of the price being lower than other online sellers that Ive used in the past (i.e. ******* ******** each box came wrapped in plastic so that litter wasnt loose and spilling all over the place when unpacking the items. The other two vendors mentioned did not take this extra step.Im impressed with Chewy and highly recommend them for online purchases, especially for the cat litter I mentioned above.Review fromAnn M
Date: 03/24/2023
5 starsAnn M
Date: 03/24/2023
I have been a customer of ********************** for many years and through many pets that have come and gone to the rainbow Heaven. There customer service has been absolutely wonderful, they all seem to care as much about my pets as I do. I have only one animal my dog left and they do not carry the food I use for him so my ordering has decreased significantly but I want to Thank them for the many times when my pets have died the wonderful beyond things that they have done. No company has ever cared this much. Delivery is quick, products and pricing is competitive.Chewy, Inc.
Date: 04/05/2023
Hello ***,
Thank you so much for your kind words!It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away! :)
Warm regards,
****************
Customer Service Manager
**************************
**************Review from12 2
Date: 03/23/2023
1 starChewy's privacy options do not work. When toggling on the option "Do not sell or share my personal information (also called opt out of targeted marketing).", your preference is not saved. Whether intentional or not, Chewy's website actively prevents you from opting out of marketing communications. This is a violation of the CAN-SPAM Act, which is subject to penalties of up to $57,527 per violation.Review fromHelen M
Date: 03/20/2023
5 starsHelen M
Date: 03/20/2023
Chewys customer service is unrivaled. Ive only had problems a few time. When I have theyre quick to return emails and quick to replace products if needed. Not to mention their pricing is great. I swear by them.Chewy, Inc.
Date: 04/05/2023
*************,
Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you.
If there's ever anything we can help with, we're just a woof away! :)
Warm regards,
******************
Customer Service Manager
**********************
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