Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chewy, Inc. has 6 locations, listed below.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

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  Chewy, Inc

  2815 Watterson Trl Louisville, KY 40299-3868

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  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  
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  Chewy, Inc

  600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

Review Details

• Review fromM.A.D.

  Date: 02/20/2023

  1 star
  What a crying shame (literally) that Chewy does not treat their employees better... my friend was just terminated over a 5 minute clock-in mistake. No warning, just terminated. It didn't matter that she had numerous kind reviews from her customers for her excellent service. Oh but they will rehire her in 3 months, truly does that even make sense! And it didn't even matter that her supervisor went to bat for her. The higher *** have no compassion for the people who deal with the public every day. It's not an easy job to deal with all the problems that occur. Take note Chewy, you're losing good employees to what, to hire and train new people? Such a waste of time and money! You're ruining lives in this time of economic upheaval....you should be ashamed of your unethical behavior!

• Review fromCandace M

  Date: 02/17/2023

  1 star

  Candace M

  Date: 02/17/2023

  All my cat supplies were lumped into one box, a 40 pound carton of litter on top of a plastic 30 OZ carton of Temptations..broken all at the bottom of the box! My litter deodorizer came broken and squashed, leaking all over the Temptations!! My canned cat food came broken open and all over the bottom also covered in litter deodorizer!!! All because some lazy shipping employees couldnt spare another separate box just for the litter!! It was an absolute mess! $85 dollars should have bought me another box for Gods sake! Grrrrrrrrr
  

  Chewy, Inc.

  Date: 02/26/2023

  Hi *******,
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer, and we dropped the ball here.

  I did some digging and was able to locate your order ending in *****. We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner and in great condition, ready for your pets to enjoy, and how damaged packages may inconvenience you and your pet family. What you have described is not up to Chewys standards. I can confirm a warehouse complaint was processed for the damaged items.
  
  As a courtesy, due to the damage that occurred during shipping, on February 19,2023, we processed replacement orders ending ***** and ***** for the items in your order ending *****.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions,please don't hesitate to reach out to us. We're here 24/7 to lend a ***********. 

  Warm regards,
  
  Aramis B.
  Customer Service Management
  **********************

  
  

• Review fromMegan B

  Date: 02/16/2023

  5 stars

  Megan B

  Date: 02/16/2023

  We got our dogs medicine delivered from Chewy. The medicine always came on time and I never had to worry about running out. If I ever had to order it it arrived within a couple of days of ordering. Chewy also sent my dog birthday and holiday cards which I thought was nice. My sweet girl passed recently and I let them know so the auto ships could be canceled. I received an email offering their condolences and letting me know I am welcome to reach out anytime if I ever needed support for my grief. Today a packaged arrived and when I opened it there were yellow roses and a vase with a beautiful note from *** and chewy. It brought tears to my eyes. Ive never had a company treat my dog and myself so well, they really treat you like family. Im thankful to them.
  

  Chewy, Inc.

  Date: 03/07/2023

  Hi there *****,

  
  Thank you for your kind words, I am so incredibly sorry to hear about the passing of wonderful Marshmallow.  We are honored we could be there for your family as you gave *********** the best home possible.  There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided a loving home.
  
  We know it can help to talk to other folks who can relate so always feel free to reach out. Please know that as part of our Chewy family, we're here for you in any way we can be. I realize that *** sound strange coming from a company, but we absolutely mean it. We're here for you now and we'll be here in the months and years ahead. If there is anything else we can do to help, please dont hesitate to ask.
  
  Warm regards and deepest condolences,
  
  Rio S.
  **************** Manager
  **************************
  ************** 

  
  

• Review fromTasha D

  Date: 02/16/2023

  1 star

  Tasha D

  Date: 02/16/2023

  They double charged me then blamed my bank for their mistake ?? its been pending for 3 days i have had nothing but issues with them. ****** the supervisor was also very rude in the end. If i could give 0 stars i would!
  

  Chewy, Inc.

  Date: 02/27/2023

  Hi *******,
  
  I'm sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction.
  
  At **********************, we only charge your account when your order is shipped, however, when you first place an order, our payment system requests a payment authorization from your bank or credit card issuer, which basically places a hold for an estimated total amount of your order. This authorization/hold is not an actual final charge, but it does immediately affect the available balance on your bank account, in accordance with your banks practices or your credit card companys practices. Your bank will reserve the funds in your account or until your items ship or the authorization expired, and depending on your banks policy, you may see a payment authorization even when the order was canceled. If your items dont ship, the payment authorization will expire, and the funds will be released back to your account. Some banks make take up to 30 days to remove payment authorizations from your account.
  
  Additional details and information on our payment process can be found on the Frequently Asked Questions (FAQs) page of Chewy.com under the section labeled Payments (**************************************************).
  
  I did some digging and was able to locate your most recent order ending in *****. Since this order was canceled prior to shipping, a final charge was not processed for this order. When the orders were canceled, the pending hold/payment authorization for those orders should have been released thereafter and your funds would have been, but the timing of the release would depend on your banking institution.
  
  As a courtesy, due to your recent experience, Id like to offer $100 towards your next purchase from us. Please give us a call at ************** before placing your order, and a supervisor will be happy to assist you with redeeming this offer.
  
  We really appreciate your understanding and thank you for giving us the opportunity to help with this. Please feel free to reach out to us anytime if you have further questions or concerns. Were here 24/7 to lend a helping paw.
  
  Warm regards,
  
  ****************
  Customer Service Manager
  **************************
  **************

• Review fromReyne B

  Date: 02/14/2023

  5 stars
  I have used chewy for a little bit due to an injury their service had made it easier on me I want to say they have been so helpful and understanding more than fed x which is the s**** up but to compensate they are helping me even though its not their fault it's fed x if there is a delivery company better than fed x please contact this company it will be well worth it because they understand customer care. i gave 5 stars it should be 10 stars

• Review fromAndrew T

  Date: 02/13/2023

  5 stars
  Chewy is a great company and has amazing service. They go above and beyond for pets and their owners. Not only are the prices great and free shipping is welcomed, but there are things they've done for me and my animals that I'll always be grateful for.A few months ago my cat passed away and I had to cancel an autoship order of cat litter, food, and toys. After emailing customer service and asking for a refund, they were extremely understanding and compassionate. Not only did I get a full refund, but they sent me a bouquet of flowers and a handwritten letter.I have multiple pet profiles on my account. My cat, dogs, and parrots. I have their birthdays on the profiles and whenever it's one of my animals birthdays chewy sends me a handwritten birthday card. They've been doing it for me for about 3 years and never missed a birthday.One of the days last month was national bird day and on that day I got two mysterious packages in the mail. I had no orders coming that day and the packages were too small for it to be anything I bought. Upon opening it, two acrylic paintings of my birds were inside. Hand painted. They were signed and dated and beautifully painted. Absolute talent this artist has!Chewy is an amazing company, one of the few large companies in the world that truly cares about their customers and goes above and beyond without even having to. If this isn't a reason to start ordering through chewy, I don't know what is!The food is always affordable and they always have deals. I get my pets prescriptions on there, food, toys, and everything in between. They are extremely informative and knowledgeable about animals and their care.I never regretted joining chewy and I will always be a customer! Thank you ********************** for making my animals and I happy and healthy (and saving me money!)

• Review fromRebecca S

  Date: 02/10/2023

  5 stars
  I have used Chewy.com for 4 years now and absolutely love it. I had one issue with a lost prescription and they refilled it and sent out a new one right away. Then a week later i recieved another refill for free for the inconvenience. Recently i ordered a cat tree house. The bed ripped when i put it on top. I sent them an email to let them know. They said they dont make replacement parts and would send a new one at no charge and to please donate the damaged one. Thats great customer service. When something isn't right, they do what they can to fix it right away. Website is user friendly and they carry almost everything. I would love to work for a company that takes care of there customers like this. Keep up the great work!

• Review fromSydney K

  Date: 02/08/2023

  5 stars
  I am very appreciative for Chewy’s customer service. I explained that I had prescription food that I wanted to return since my pet cat recently passed away. They were very empathic, and gave me a full refund for the food and told me to don’t worry about sending it back, and to just donate it to a vet or shelter. This was already above and beyond and took a lot of stress away from me regarding my situation. Then a few days later, I received a bouquet of flowers hand delivered from a local florist from the Chewy family sending condolences. I was so surprised and amazed. It is nice to know that Chewy really cares about their customers and understand what they are going through.

• Review fromDaniel S

  Date: 01/31/2023

  5 stars

  Daniel S

  Date: 01/31/2023

  Let me start with this. On Saturday, my min pin passed away. He was 17 and spent much of his life on the back of my Harley, wearing a leather jacket with inappropriate patches and goggles. I had the privilege of his love for many years. Chewy has been supplying us with his meds for the last couple years, at a reasonable price, with fast delivery. I checked to see if I could return the last order since he had passed away. They couldn't take the meds back, but they refunded my money for the last order. Today, I got home to find a flower delivery with a nice card attached. That was above and beyond. Thanks Chewy.
  

  Chewy, Inc.

  Date: 02/03/2023

  Hi ******,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away!
  
  Warm regards,
  ****************

• Review fromSteve R

  Date: 01/30/2023

  5 stars
  Chewy really took customer service to the next level for me. I had ordered some food and supplies for my beloved, sick cat. By the time they arrived, he passed away. I let chewy.com know, and not only did they fully refund my money they also sent flowers and a condolence note to me. I was really moved by this gesture It was so kind of them. They definitely won my business over for life!