Complaints

This profile includes complaints for All Florida Safety Institute, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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All Florida Safety Institute, LLC has 20 locations, listed below.

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• 

  All Florida Safety Institute, LLC

  820 A1A North W-12A Ponte Vedra Beach, FL 32082

• 

  All Florida Safety Institute, LLC

  1 Farraday Ln Unit 2F Palm Coast, FL 32137

• 

  All Florida Safety Institute LLC

  339 6th Ave W Bradenton, FL 34205-8820

• 

  All Florida Safety Institute LLC

  14519 N 18th St Tampa, FL 33613-2417

• 

  All Florida Safety Institute, LLC

  PO Box 2843 Ponte Vedra Beach, FL 32004

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $697.77 for driving classes for my daughter at a location near my home. I was told that I would be contacted before my scheduled appointment date, but when this did not happen, I tried calling. I left messages and sent email and still nobody called. I finally called the main office number and was told that several locations had closed, including the one I scheduled at - Venice, Florida. I called my credit card to stop payment as they would not return my money, but they told the credit card that they would offer the service and the credit card company released the funds. What they didn't tell the card company is that they would offer the service 140 miles away. Driving 140 miles, 6 times for an hour long driving class is insane to say the least. They had me file a refund request, but this is contingent on their getting a government grant or something they believe they are owed by the U.S. government. This means they used my money to pay off debt and now expect me to wait for a government bailout to pay me back. I need help getting my money back. This company was still doing this with other customers as their website (not sure if it still does) lets us schedule at the closed locations.

  Business Response

  Date: 03/02/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  [email protected]
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  [email protected]
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  [email protected]
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  [email protected]
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  [email protected]
  
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years by training over 350,000
  students and sincerely hope that our last half of 2022 does not define us as we
  will stay true to our mission and continue to provide the best in driving
  education there is. We know a portion of our clients have been inconvenienced
  by the effect combination of these natural disasters, the economy and the long-term
  effects of covid. We are determined to correct the issues and we can only
  apologize for the inconvenience it has been.

• Initial Complaint

  Date:02/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30th I signed up for 12 lessons plus driving test, I paid $780.49 on the day of the lessons my instructor never show up, I called the school and they re-schedule four weeks out. On the day of the first class the instructor did not show up, he texted me and said he have had an accident and couldn't pick me up. I sked him to re-schedule and he told me he was quitting his job. I've been calling, emailing and texting any phone number that I had and no response some of those number are disconnected. I read that the school file bankruptcy back in September.
  So why did they re-schedule me in November? Where's my money? What kind of company is this?
  They are keeping money for hundreds of clients. We work hard for our money I take Uber to work everyday I don't have any other method of transportation is costing me a fortune. Please do something with this company..

  Business Response

  Date: 03/02/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  [email protected]
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  [email protected]
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  [email protected]
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  [email protected]
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  [email protected]
  
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years by training over 350,000
  students and sincerely hope that our last half of 2022 does not define us as we
  will stay true to our mission and continue to provide the best in driving
  education there is. We know a portion of our clients have been inconvenienced
  by the effect combination of these natural disasters, the economy and the long-term
  effects of covid. We are determined to correct the issues and we can only
  apologize for the inconvenience it has been.Tell us why here...

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made my daughter 2 driving lessons and paid on online $300 in August of 2022, as that is the only way. They make you pay first, then schedule the lessons. When it was time to schedule the lessons, they were 2 months out. Finally, in October we waited around for our lesson and nobody came. The next one was cancelled by the company. I tried to get my money back but they wouldn't. By this time, we didn't require the lessons anymore since she had already got her license. But we still let them reschedule for November and December. Both were no shows. Now they are temporarily closed and cannot be reached.

  Business Response

  Date: 03/02/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  [email protected]
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  [email protected]
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  [email protected]
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  [email protected]
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  [email protected]
  
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years by training over 350,000
  students and sincerely hope that our last half of 2022 does not define us as we
  will stay true to our mission and continue to provide the best in driving
  education there is. We know a portion of our clients have been inconvenienced
  by the effect combination of these natural disasters, the economy and the long-term
  effects of covid. We are determined to correct the issues and we can only
  apologize for the inconvenience it has been.Tell us why here...

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 12 hours of driving lessons in October 2022 and have been trying to contact this business to schedule ever since- via phone, email, facebook- you name it! I disputed the charges with the bank and the company sent 24 pages of notes to my bank proving I purchased the lessons and the bank reversed the hold. Essentially I am out nearly $800. I am still fighting this with the bank and hoping to get my money back as services have not been rendered as promised.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter has special needs, which they advertised they work with. She is 4'6". She could reach the brake and gas pedal, however, AFTER we paid them $800.00, they informed us they could not accommodate extended pedals, she would have to use for safety. So, they won't call us back, email us, provide us with the lessons or refund money. They have broken laws against ADA. And their cars are severely unsafe

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $418 on 11/19/2022 enrolled for 6 Hour Lesson Plan. There is no response from business and schedules available for more than a month. As a working women i was in desperate need for driving lessons to commute to work. After a long wait I lost hope. I have learnt driving from others help. I do not need any driving classes. Please return my money back. Username - *********

• Initial Complaint

  Date:01/18/2023

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my daughter up for lessons in November of 2022. Then I received an email that they were cancelling all lessons in December. I requested a refund, which was one of the options given in their email. I’ve never heard back from them.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My grandmother purchased driving lessons for me, incl the driving test at the end, back on 10.28.2022 and paid in full $495.98.
  
  They eventually scheduled lessons for me.
  A day prior to my first lesson, the lesson got cancelled.
  The next lesson the instructor was a no show.
  
  Now I was told that my local branch is temporarily closed due to staffing issues and no instructions are planned.
  The people who answer the phone can not issue refunds.
  I was given a telephone number for "******" (**********) who might be able to issue a refund, but her phone goes direct to vm, the vm is full and not accepting any more messages.
  
  There is no live person to talk to.
  I have emailed them via my student portal and get no reply.

  Business Response

  Date: 01/18/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  ************************
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  ************************
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  ************************
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  ************************
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  S************************

• Initial Complaint

  Date:01/17/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We enrolled our son in driving school through all Florida safety on November 22nd, 2022. We never received a call back for scheduling . I emailed and called several times and received a call back in late December. At that point, I was advised that there was nothing available until march 2023. I asked to cancel services and was advised that this could only be accomplished by emailing an individual. I have emailed several times and have never received a response. I recently attempted to call and now I am only getting voicemail. There is no one answering phones or calling me back.

  Business Response

  Date: 01/18/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  [email protected]
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  ************************
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  ************************
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  ************************
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  S************************

  Customer Answer

  Date: 01/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********.  I will work with the business following their new process in order to receive a full refund.  I am disappointed that it took a complaint with the BBB before I could receive any form of response from this business.  Please note that the o Lu response that I have received has been from the BBB and still have not heard from the business, itself.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The compamy sold me services that they cannot provide in time that was agreed upon previous to purchase, as well as they are refusing issuing a refund for said services - going as far as suggestint that they might file for Chapter 7 in upcoming months, so I either comply with what they have to offer, and that include multiple of appointments that are getting constantly re-scheduled or canceled, or I might never see my funds back.
  
  For first mont and a half from the purchase it was impossible to even get a hold of company at all, regardles of multiple automated emails guaranteeing scheduling done in next 2 weeks, which did not happened.
  
  All in all they are very quick to accept the payment, not so much if it comes to provide any of the services, while refusing refunds.

  Business Response

  Date: 01/18/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  ************************
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  ************************
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  ************************
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  ************************
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  *************************