Complaints

This profile includes complaints for All Florida Safety Institute, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  All Florida Safety Institute, LLC

  820 A1A North W-12A Ponte Vedra Beach, FL 32082

• 

  All Florida Safety Institute, LLC

  100-110 East Granada Blvd Suite 207 Ormond beach, FL 32176

• 

  All Florida Safety Institute LLC

  6479 102nd Ave N Pinellas Park, FL 33782-3027

• 

  All Florida Safety Institute, LLC

  100-110 East Granada Blvd Suite 207 Ormond beach, FL 32176

• 

  All Florida Safety Institute LLC

  6479 102nd Ave N Pinellas Park, FL 33782-3027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $778.89 for driving lessons on 11/28/23 for my 15 year old son *********** *****. I have made over 8 attempts to contact the business since 11/28 and have not received one response back about scheduling his driving lessons. I would like a refund as I did not recieve any of the lessons that I purchased. They are a terrible business.

  Business Response

  Date: 01/18/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  ************************
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  ************************
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  ************************
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  ************************
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  *************************

• Initial Complaint

  Date:01/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up my daughter for driving lessons on Dec 26th, 2022. The total amount paid to this company was $634.34. I’ve used this company before with our oldest daughter with no issues. I’ve yet to hear from them about scheduling my daughter. I’ve called multiple times, and no one will pick up the phone. The scheduling department is email only and all I receive is an automated message stating someone will contact soon. The main email for the company doesn’t work. I want my money back.

  Business Response

  Date: 01/18/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  ************************
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  ************************
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  ************************
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  ************************
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  *************************Tell us why here...

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter registered over the phone for her driver's test on December 13, 2022. She got an appointment for January 6th 2023 at 11:00 am.
  
  Upon arrival at the location on appointment time there was no one there. She call the company and was told that they no longer do driver's test at that location.
  
  I call the company and spoke to the agent and I was told that they had not been doing test at that location for 3 months. She attempted to blame us for making the appointment on the website for that location. The agent then told me that the website had not been updated and one can still make an appointment at the closed locations.
  
  I was then told that I was not able to get a refund because we agreed upon paying that there will be no refunds.
  
  I do not understand why it is that I would not get a refund for an order that was placed for a service that would never be able to be received at the location that I requested.

  Business Response

  Date: 01/18/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  ************************
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  ************************
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  ************************
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  ************************
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  *************************Tell us why here...

• Initial Complaint

  Date:01/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted All Florida Safety Institute because it was reviewed as the "best" I signed up for an 8-hour package with a practice road test, road test, and a form of insurance on the vehicle. When I first signed up I spoke to **** ******* she told me I could split the class payment because it was pretty expensive. The first payment was on 07/02/2022 trans#***** for $334.71. After this payment, I had my first class on 09/03/2022 11:15 AM - 12:45 PM and the second one on 09/04/2022 from 5:00 PM - 6:30 PM. Out of the 8+ hours I paid for these are the only classes that were fulfilled. I was told to pay for the second half of my classes by my instructor. The second half of the payment was on Sun. Sep 04. 2022 @ 14:44, Reference#: ***********. I emailed the Tampa scheduling team and they pushed my classes to October these are the dates Sun, 10/30/2022 @ 4:15 PM - 5:45 PM, Sun, 11/05/2022 @6:30 PM-8:00 pm and 11/06/2022 @ 6:00 PM - 8:00 PM. I received an email about the cancellation of 10/30 and 11/05 but they were never rescheduled. On 11/06/2022 I waited 1 hour outside but my instructor never came. I made several calls and emails to find a solution and figure out this solution. Many times I was left on hold and the call back list but never received a callback. Even when I had the chance to speak to someone over the phone they claimed that the school and Tampa scheduling manger would call and email me but this never occurred and I spoke to customer service a month ago. Upon further research, I found several other upset customers who had similar problems. This company is a fraud and failed to fulfill the services I paid for.

  Business Response

  Date: 01/18/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  [email protected]
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  [email protected]
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  [email protected]
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  [email protected]
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  [email protected] us why here...

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Complaint- I Booked a 14 hour Driving lesson at All Florida safety institute after I booked a lesson with a lady named ***** ******* she told me I would have to wait 5-7 weeks to be scheduled so I waited 5 to 7 weeks I got my first few lessons with a guy named ****** who said he was about to quit because the company is constantly giving him late checks so I got 6 hours of lessons done out of 14 my 6th lesson was with a guy named ***** he didn't train me very well he wasn't even paying attention to what I was doing on the road he acted very careless due to him also receiving late checks one day I received a notification that my other 8 hour lessons got cancelled with them even re scheduling my dates I called several times no one would contact me back I even sent a email to ***** the lady I booked my order with and she couldn't really help me cause she was a salesperson not customer service , so then a manager ended up re scheduling my lessons that was not even apart of my availability it was a hassle to get her to schedule me for when I was available when that was done I had to wait a whole month to be put back on the schedule and just recently I got another notification saying all my lessons have been cancelled I put it another call back request and I sent emails asking for my full refund and some type of compensation do to the horrible experience and no one will return my calls or respond back to my emails this is very frustrating because this is expensive and I'm not getting what I paid for nor am I getting any good customer service experience

  Business Response

  Date: 01/18/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  [email protected]
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  [email protected]
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  [email protected]
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  [email protected]
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  [email protected]

  Customer Answer

  Date: 01/19/2023

  At this point with the whole experience being a nightmare I just want my full refund back plus a good amount of compensation due to the lack of customer service canceling my lessons and not rescheduling them on top of not returning my phone calls or responding back to emails that I've sent it's just been a whole nightmare and I just would like my full refund back plus compensation at least $500 in compensation due to the time that I've spent with this it's just been ridiculous on top of my full refund which is $953.52 if not I'll know what to do for my next step Thank you.

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for services (14 hours of lessons plus practice driving test) on 4/1/22. AFSI's policy was to schedule lessons within 14 days. I was able to reach them by 4/23/22, 3 weeks after I paid. Initial lessons were scheduled to begin 5/8. They cancelled the 5/8 appt last minute. Lessons began 5/16 with an instructor that showed up late, discontinued lessons early, and only allowed my child to drive in a parking lot or take him to the corner store where he left her in the car to shop. I called AFSI about the issue on 6/6, they stated they were aware of the issue and that that instructor was no longer with them. They also stated her lesson that day was cancelled, which she would not have known had I not called. On 8/17, my child was told by AFSI that they were issuing her 8 hours of make up lessons (along with the 4 hours and practice test she still had yet to complete). The remaining lessons were scheduled for 9/14, 10/17, 10/19, 10/24, and 10/26. On 9/13, the day before her lessons resumed, the instructor texted her to say he was on a "leave of absence" and her appt the next day was cancelled. We rec'd no communication from the company. On 10/17, she texted the instructor after waiting for him to report to the appt and he stated he no longer worked for the company. That day I sent an email to AFSI asking when the appts would be rescheduled and for better communication from them. They did not respond. They did not respond to multiple phone calls and messages at multiple locations, to their website chat, or further emails. Their office was locked with no hours posted on 10/26 at 3:50 pm. They have now "edited" in my child's portal to make it appear there were never October appts (however I have documentation proving otherwise). They are continuing to take client money with no intention of rendering services. I have documentation of all communications (some attached, including edit they made to schedule to cover themselves: ******.png).

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased driving lessons for my daughter on 11/19 for $1,139.73. I have never heard back from this company after several attempts to contact them after my daughter's lessons were never scheduled according to their registration process. The below letter was brought to my attention after watching my local news from their Facebook page today. My daughter turned 16 on 12/13. Getting lessons for her in March will not be helpful.
  To our valued customers,
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  • Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022. A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.

  Business Response

  Date: 01/18/2023

  We
  cannot begin to explain how disappointed we are that your experience has not
  gone as you expected.  We completely
  understand your frustration, after nearly eight years of providing lifesaving
  driving instruction and license testing, we have had several circumstances
  beyond our control that have driven our customer service to be sub-par in many
  areas the remainder of 2022. As Our Summer schedule became overbooked with
  self-booking, and we were unable to staff and handle the communication needed.
  With constant parent-student scheduling changes the ability to manage our
  instructor schedules became overwhelming While we were able to serve 1000’s of
  new students every month and have continued to attempt to provide lifesaving driver
  training to everyone that wanted it several hundred others have not had the
  training they expected in a timely fashion. As we began our new process to
  correct this after the summer the two storms negated effort we had and our plan
  to make a quick catch-up correction was derailed.
  We
  hope everyone understands we are not walking away from our parents and students,
  and we are intent on providing complete driving instruction and/or compensation
  as we are allowed. We have served Florida for 8 years and sincerely hope that
  our last half of 2022 does not define us as we will stay true to our mission
  and continue to provide the best in driving education there is. We know a
  portion of our clients have been inconvenienced by the effect combination of
  these natural disasters, the economy and the long-term effects of covid. We are
  determined to correct the issues and we can only apologize for the
  inconvenience it has been.
  Because
  of our current statewide company structure this issue has blead over into areas
  that do not have the same issues. Committing to a full course correction in
  September, our efforts were derailed a result of the two hurricanes and created
  a situation we were not prepared for. This situation started a massive rescheduling
  effort in the impacted areas accompanied by a nearly two-week of lost revenue
  and staff shortages with a significant portion of our team seasonal employees.
  It has
  become extraordinarily difficult for us to maintain the proper levels of
  customer service each of you & your families deserve with the tidal wave of
  rescheduling from fall as well as the seasonal nature of our business. To
  better serve all our students we have petitioned for a subchapter 5
  reorganization and a change in leadership across the company. Stemming back to COVID,
  issues like this were compounded by our current economic situation and a delay
  in distribution of funds we counted on have put us in this very difficult
  situation. We are committed to continuing our mission to save lives
  on the road. We are revamping our entire organization to continue to provide
  the best in driving education, testing and customer service!
  We
  are temporarily reducing the amount of active testing locations across the
  state, shifting availability to our regional hub in the area until all buffers
  are restored and we can safely return to our prior operational levels. We willmaintain driving lesson services in all areas we currently service. We
  appreciate your patience as we undergo this massive transformation.
  
  What
  does this mean for you?
  To execute the needed changes for us to continue providing the best driver education possible, we will be starting a fresh set of scheduling beginning in March 2023. This means all existing lesson schedules will likely change. All our current driving instructors are booked out completely through most of January and well into February. Please keep in mind that students under 18 are required to hold their learner’s permit for a full calendar year after obtaining their permit, or until their 18th birthday. We will be working hard to make sure we can service everyone in a timely manner based on date of enrollment.
  Currently enrolled students will be given priority scheduling opportunities to secure their ideal schedules. Over the coming weeks our scheduling team will be reaching out to every customer individually via e-mail and phone to work out these schedules. With the limited number of staff we currently have, it is taking us far longer to reach each customer than normal and we need some time to sort out the logistics. Again, we would appreciate your patience while we will get to you, we are diligently working to ensure we do not overlook any students.
  To be fair and service the enrollments in the order we received them, please avoid calling into the school. Our scheduling team needs to make outbound calls and cannot reach everyone with the number of requests coming in. You can reach your regional scheduling team at the emails located at the end of this email.
  Customers that would prefer to not wait for the best driver training will be eligible for full refunds and/or prorated refunds if partial programs have already begun. This policy only applies to customers that have purchased between August and December 2022.A claim form will need to be submitted of which the understanding is these refunds can only be completed upon our receipt of the ERC funding due from the IRS. Based on this process we will ensure every student gets the full value of their purchase. Testing and test practices are not included as we have hub offices in every area that provide these services and can handle the scheduling for those.
  Please note we are cognizant of the inconvenience and effect of the delays, however, to ensure everyone gets 100% of their value one way or the other this is the only solution that allows that to happen. We will still be servicing license testing appointments and lessons, complaints and poor reviews will only further delay the process as we cannot remain true to our commitment to you. Please be patient with us, we are doing everything in our power to right our current situation for every student.
  
   We
  will be separating our regional areas into 5 individual driving school
  platforms. Each platform will be entirely self-sufficient in providing the
  proper customer service and scheduling needs in their territory:
  North
  Florida including Jacksonville, Jacksonville Beach, Fleming
  Island, Ponte Vedra, St. Johns, St. Augustine and surrounding areas – Serviced
  by our Jacksonville Location
  ************************
  Orlando
  Florida including Lake Mary, Orlando, Kissimmee, Dr. Phillips,
  Clermont and all surrounding areas – Serviced by our Lake Mary Location
  ************************
  East
  Florida including Palm Coast, Ormond Beach, Daytona and Deltona
  and all surrounding areas – Serviced by our Ormond Beach Location
  ************************
  West
  Florida (Panhandle) including Panama City, Destin, Niceville and
  Pensacola – Serviced by our Niceville Location
  ************************
  Southwest
  Florida including Tampa, St. Pete, Bradenton, Sarasota and
  surrounding areas – Serviced by our Pinellas Park Location
  S************************

• Initial Complaint

  Date:11/29/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the 24 hour package of lessons package back on July 8th, 2022 for just under $1,500. Since that time my son has received a total of three two-hour lessons. His last two appointments the instructor ghosted him. And now it appears the Tampa office may be closed. No notification of any kind from the company. Repeated phone calls go unanswered and an email to their scheduling department is also unanswered. In researching the company I see the owner, **** *****, submitted a petition for chapter 11 bankruptcy on September 22nd, 2022 in response to a law suit that appears to be labor practices related. They have numerous complaints with the Better Business Bureau, who recently suspended their account. I’m guessing we are now out over $1,000 in lessons that will never happen. I’m furious. If they fail to provide the services for which they have been paid, I will be anxiously awaiting the results of the bankruptcy.

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter took her driver's exam here twice one fail, one pass. We've spent hours on two different days trying to get her license. Finally got through to someone yesterday who gave me a "correct" number to verify passing. It was not. Absolutely cannot get through via phone, emails or voicemail to get this resolved.

• Initial Complaint

  Date:11/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my son up for driving lessons and he received 2 out of the 6 lessons. Now no one answers, responds to emails or shows up. I paid over $600 for 6 hours of lessons and a driving exam. The doors of their local location are closed.