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Business Profile

Pest Control Services

Pest Eliminators, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Pest Eliminators, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pest Eliminators, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had pest service from this company on 4/16. Over a week later, the pest problem has not been eliminated. I called and asked for help and they denied that the service was guaranteed stating they can't do anything to help me. I would never, never, never have ordered and paid for a service that wasn't guaranteed. I was told go find another company.

      Business Response

      Date: 05/14/2024

      This customer was explained the yearly plan vs. one time treatment, they chose the one time treatment.

      You have 30 days to upgrade from the one time treatment to the yearly plan, however you can apply what was paid to the yearly plan.

      We recommend the yearly plan because of the coverage on services, however it is up to the customer which option to choose.

      Customer Answer

      Date: 05/14/2024



      Complaint: ********



      I am rejecting this response because it does not address the fact that their service did not work. The technician stated that I shouldn’t be seeing any more bugs and I could contact them to schedule their regular maintenance plan. A week later, the home was still infested. I waited another week and there was no change. I contacted another provider who came out and did the one time service. It worked and we haven’t seen any pests.  I continue to allege that whether I ordered the one time service or the quarterly service, the service is supposed to work. This provider’s service did not and they did not stand behind their guarantee. 



      Sincerely,



      ****** *****

      Business Response

      Date: 05/15/2024

      We told home owner before we did service there is no warranty with a one time spray. If still has a problem will have to pay again or can upgrade to yearly program and receive free service calls. She chose to have the one time spray and called in for another treatment she was told her options and was not happy. This was explained before we did service. We would of been happy to upgrade service and deduct what she already paid. This is our policy and explained before work was done. 

    Pest Eliminators, Inc. is NOT a BBB Accredited Business.

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