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Business Profile

Lawn Care

Lawn Doctor of St Petersburg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Lawn Doctor was contracted to provide lawn care services with a monthly billing agreement. Our lawn has suffered immensely during this time, incurring damages to multiple large areas. We have communicated these issues to the company over the course of many months (dating back to November 2023). Ultimately we decided to terminate our service with this company on August 24, 2024 where we explained our reasoning in writing. We have an outstanding bill with this company totaling $161.00. We have also communicated that we do not feel responsible for this amount as we are wholly dissatisfied with the service that was allegedly provided and have incurred significant damages to our property during this service period which far exceed the total of the outstanding bill. We have submitted photographic evidence to the company as well as a written summary. The company initially agreed to look into this matter by email (all correspondence has been by email as requested), however this was quickly followed by receiving multiple text messages of a harrassing nature to our (my spouse and I) personal cell phones. We have also received threats of debt collection on multiple occasions, while no efforts have been made by the company to resolve the dispute, show proof of service, or work with us as customers over the last several months. In summary, we feel that a service was promised by The Lawn Doctor that was not satisfactory or effective based on the standards of this business or its industry. We are being held financially responsible and being repeatedly threatened regarding this issue, while no effort has been made by the company toward a resolution. We have confirmed with other professionals in this industry that the service from the Lawn Doctor was sub-standard and resulted in significant damages to our yard. The individual who has been sending messages on behalf of the Lawn Doctor is named *** ***************** have paid the $161.00 and expect a full refund.Thank you *******

    Business Response

    Date: 09/28/2024

    We worked with the customer and tried very hard to communicate what was going on with the yard.  On mobile locations we noted that the yard just being mowed too low and there was saltwater damage due to saltwater and their canal. The University of Florida I recommends at least three and a half to 4 in on height to properly take care of a St Augustine lawn. The customer would go up to 6 months between payments and we continued to service even though we were not getting paid. Even though we did a note the problems and what the customer could do to fix it they would still not pay us even though we would send out emails and we would also send out letters to the house which is very costly. The last main payment was on August 17th of 2023 and then there was a subsequent payment of $55 on March 5th 2024. We also installed plugs at a cost of over $150 which we were never reimbursed for and this was due to saltwater damage not due to anything that we did or could have done differently. I sent multiple letters to the customer's house which were not responded to at all and I texted with other payment options. After still not hearing anything from the customer trying one last time to get a response I said that I would be sending it to collections because I wasn't hearing anything from text messages, emails, or writing to the house. I don't know what more I could have done this was an isolated incident but the customer went for months and months and months without paying us and there were times that we didn't even service because of not payment

Lawn Doctor of St Petersburg is NOT a BBB Accredited Business.

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