Complaints

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• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IIn March,April,and May of 2025 Marine Contracting Group was contracted to replace my seawall by the City of ***********. During the replacement the electric line to the boatlift that was secured to the dock by a heavy cement step was pulled out and broken by their crane.Two inspectors wrote up the damage and reported it to ****** at MCG. I spoke with ***** ***** of ****** Engineering and called ****** on many occasions with no call backs from ******.***** ***** told me MCG would not complete the repair and it was my responsibility. I called ***** ***** and **** ***** canal maintenance for a copy of the inspector's report on 6-09- 2025.***** ***** didn't call back and **** ***** said the report is the responsibility of ****** the manager at Marine Contracting Group. I have been paying for storage of my boat for four months now. The boatlift is unusable due to damage caused by Marine Contracting Group.

  Business Response

  Date: 06/12/2025

  Good afternoon,

  Please see our rebuttal to this false complaint. Upon reading our response, reading Exhibits A and B, along with the attachment of Chapter 6 codes and ordinances from the City of *********** it will be clear that MCG is not responsible for complainant's electrical issues.

  The homeowner is responsible for any and all electrical work within the boundaries of the seawall replacement project as owned by and directed by the City of ************ 

  We respectfully ask that you find this complaint false and nullified. Thank you for your time. 

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23450899
  
  I am rejecting this response because: The electrical line to the boatlift was removed from the seawall as requested by ****** of Marine Contracting Group. The seawall was inspected prior beginning the repairs. I met the crew before they began work on the seawall and was informed about the trees they needed to removed. I told the crew that the electric line was removed from the seawall and secured buy the cement step on the dock. The cement step was broken by the crane and the electric line was broken and ended up buried under the dock..

  Two different inspectors and ****** who works for Marine Contracting Group wrote that the damage to the fishing table and electric line would be reported to MCG and I would get a call from ******.I called ****** on numerous occasions with no reply.I spoke with ***** ***** of ****** Engineering and he told me MCG would not cover their damage. 
  Sincerely,
  
  ****** **********

  Business Response

  Date: 06/12/2025

  There is no further response needed. The homeowner has been clearly told by all parties involved that all electrical is his responsibility persuant to  City of *********** Codes Chapter 6, Article 3 - page 18 Sec. 3-2 (b).   All evidence thereof has been presented.