Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 4 I opened a recipe. My computer squealed with an audio message not to shut it down but to call the number on the *********** banner so I did. A foreign speaking man told me that my IP address was used for **** in ******. He could take care of it for $199. During the next hour I was transferred several times to foreign speaking males. The phone connections were bad and they even said they would call me right back so do not use the phone. Because of this I was unable to research the company or I would have known it was a scam. They had access to the computer for over half an hour. Then I was told it would cost $499. They wanted the check number, bank, and name on the check. It was to be sent by express mail, immediately. When I hung up I called the bank and had to change all passwords. Called a reputable computer guy who is now going through the entire thing. I received several calls about payment and now getting emails that they will turn it over to collections and I'm responsible for that too. Will not be paying and want contact to stop. It is costing me a lot of time and money from their scam.

  Business Response

  Date: 01/10/2025

  Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.
  We believe we can easily resolve the matter.
  
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
  Once again, please accept our sincere apologies.
  
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  Customer Service

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My situation is very similar to all other complaints filed where my IPAD was frozen up with several threatening pop *** and voice over messages telling me to call the ***** support at the number on the screen to fix the problem. Just like others have reported on this site I was asked to mail a check for 249 USD to pay for their services to unlock my screen and pay for phoney IP address issues. I have not sent the money and will not given this is a scam. Because this is clearly a scam , I have reported this to the police and will be investigated my computer with IT specialists for spyware etc to further protect me going forward. I hope this company is confronted and this type of scam is shut down so that they no longer are able to victimize people on line and attempt to extort money from them. I am requesting this company not contact me and to cease and desist from trying to get any money from me.

  Business Response

  Date: 01/10/2025

  Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.
  We believe we can easily resolve the matter.
  
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
  Once again, please accept our sincere apologies.
  
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  **** ******
  Customer Service Manager

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a pop up from ************ locked up my computer and said to call a phone number. I did and a lady answer an said there was a trogen virues on my lap top. And she would transfer me to a it support. And the idiot I am I fell for it. They wanted 299. To fix my laptop an I said ok not knowing it was a ******** they keep sending Emails, phone calls wanting a check for 299 made out to webyard.I have not sent any money. Now the Email say that if I dont send a check it will affect my credit score. I will not send a check. Its a scam.I hope someone will address this issue so it doesnt effect any more people. Thanks

  Business Response

  Date: 01/10/2025

  Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.
  We believe we can easily resolve the matter.
  
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
  Once again, please accept our sincere apologies.
  
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  **** ******
  Customer Service Manager

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My story is exactly the same as the others.I have attached some correspondence for your to review as well. I am also considering going tot he F/B.I I don't know if it will do any good? But I am being harassed and I was extorted!Would you like me to tell the whole story again? It exactly the same as the other claims.

  Business Response

  Date: 12/03/2024

  Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.
  We believe we can easily resolve the matter.
  
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
  Once again, please accept our sincere apologies.
  
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  **** ******
  Customer Service Manager

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22619020
  
  I am rejecting this response because: I am still getting phone calls and e-mails from them.  is there anything else I can do to stop this!

  Thank you!
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/18/2024

  Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.
  We believe we can easily resolve the matter.
  
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
  Once again, please accept our sincere apologies.
  
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  **** ******
  Customer Service Manager

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/24 my wifes mac book locked up and a message appeared telling us to call microsft support at a 800 number which we did. We spent an afternoon going through all the issues and were told that we were hacked and had purchases from a porn site included on our record. We agreed to pay $299 for the "rescue" services and a protection plan for 3 years for $1,800. The payments were bundled totalling $2099 and the date it is supposed to come out of my account is 11/01/24.I am going to call my bank and stop any payment to them

• Initial Complaint

  Date:10/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place tried to get one over on my 95yr old Grandmother. She was asked to send them a check for $299 for them to fix the computer. After they asked for a check number she decided to stop and end the call. Thankfully she did not send them anything but now they will not stop calling. They are not a legit business.

  Business Response

  Date: 10/23/2024

  Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.
  We believe we can easily resolve the matter.
  
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
  Once again, please accept our sincere apologies.
  
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  **** ******
  Customer Service Manager

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28, 2024 I was locked out of my personal computer. I called the telephone no. 1 (321) 599-4510 thinking it was windows support. During the conversation with the agent I learned I had called technical support from Webyard LLC. They claimed my computer had a trojen horse and they would service it for $499. Previously I had received several alerts but I disregarded them because normally I am used to receiving Microsoft alerts with step-by-step instructions to resolve the problem. These alerts had no such instructions and after several alerts I was locked from my computer. I refused to pay the $499 so she lowered the price to $399 for 1-time repair plus 3 years free technical support. I still refused so she lowered the price to $199 for 1-time repair and 3 years free technical support. The agent showed me their internet web site: ******* to prove they are legitimate. I was to mail a personal check as payment to: P.O.Box 35234 St. Petersburg, FL 33705. I became suspicious of a scam because: 1) They wanted me to send a check to a post office box, 2) but the agent wrote the date on the invoice as in Europe, that is: date/month/year. The agent gave a support ID and assigned a security code to my account. I see that the Better Business Bureau has received other complaints for this company. I suspect they intentionally sent the alerts to my laptop. After several alerts they locked my laptop and extorted payment from me to unlock the computer. Thinking I was going to send them a check, she unlocked the computer. I realized it was a scam when she said I had a trojan horse from visiting pornographic web sites and it had damaged my firewall. I have never searched or visited a web site so this was a lie. I am a novice on the computer and felt helpless when they locked my laptop. This company is probably bogus and of course this is a scam. Pls notify the company of my complaint, refusal to pay, and they should never contact me again!
  

  Business Response

  Date: 10/23/2024

  Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.
  We believe we can easily resolve the matter.
  
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
  Once again, please accept our sincere apologies.
  
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  Tony W.

  Customer Service Manager

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had unusual sign in attempts on laptop. Googled ********* for support. Found number ************ on what in every way appeared to be a ** website. They stated they were **, remoted in, said I had a virus, ran a scan and said I needed to purchase protection. They installed 2 things and I agreed to $499. Then they said I needed to send a ck to Webyard LLC and I needed to provide ck # I would be sending. I gave them but then asked was this ** to which they said yes. They sent me an invoice. Call ended and I contacted ** through my ** **** via need help text/email option. Learned you cannot contact ** support via a phone call. They called back, remoted and confirmed that the products installed were not ** and I had been scammed. They removed what had been installed. My laptop was cleaned, found multiple harmful spyware etc. I now get frequent calls from ************ and have rcvd 2 emails from *******support24-7 asking for pmt and threatening to send me to collections. I have not and will not pay. I need this adjusted and a stop to any further communications.

  Business Response

  Date: 09/13/2024

  Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.
  We believe we can easily resolve the matter.
  
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
  Once again, please accept our sincere apologies.
  
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  Customer Service Manager

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a board certified practicing physician in *********. On the afternoon of June 22, around 3:00 pm I opened a recipe email. I was met by a apple logo security breech warning, my computer froze up and a Loud message came on. the screen directed me to what was represented as the Apple support number. I called the number, was told this was an official Apple designated service. They then directed me through multiple steps to "clean" my computer. I accessed several financial institutions at their direction. They "sold" me ( to be paid by check later) a computer cleaning session. I believed this was a scam, so I checked with Apple directly the next day and they informed me that it was a scam. Apple checked my computer. Whether I received any service is doubtful, and I was and still am extremely concerned about my financial institutions and accounts having been hacked. I have gone through many lenghts to try to make sure my finances are intact and have filed a local police report. They have subsequently threatened me by phone and email to try to receive payment. I told them that I have retained legal representation in this matter.

  Business Response

  Date: 08/13/2024

  Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.
  We believe we can easily resolve the matter.
  
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receving any more calls from our side.
  Once again, please accept our sincere apologies.
  
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  ***********************
  Customer Service Manager

• Initial Complaint

  Date:08/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ********* because I had been locked out of my account. The first ****** I spoke to said I had to go to ******* for a code. I hung up. The second ****** said they his was a complicated matter and they would investigate. While I was waiting I found my password and hung up. They called me back and said that without their effort I would never have gotten back into my account. They took control of my account and said it would take 40 minutes to fix this. They they said I owed $199. I told them Id pay hey had told me this before months ago work I would I had said no.I see this has been complained about at least four times recently. I want to return to my original password and have nothing to do with them. Webyard LLC seems like a scam. I wonder how many people have paid because they were too timid to complain

  Business Response

  Date: 08/06/2024

   Dear BBB,
  
  Thank you for your email.
  
  Thank you for writing about the problem that The customer have been experiencing with our company.We believe we can easily resolve the matter.
  Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.
  
  In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.
  Once again, please accept our sincere apologies.
  We sincerely apologize for any inconvenience may have caused to the customer.
  
  
  Best regards,
  *********************
  Customer Service Manager