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Business Profile

Computer Services

Webyard, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Services.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 12, 2024, I got a message on my computer that it had been locked and for me to contact ********* at a particular phone number. I did not call that number because I was afraid it was a scam. Instead I looked up on the internet ********* Customer Service main number. I called that phone number and a woman answered ("***********************"); I asked if it was ********* and she just asked me what my problem was. After I explained my problem, she asked for my email address and password; she said my computer was corrupted and my IP address was used without my knowledge; she told me it would be $299 plus tax to fix it and they do not take credit cards, only cash or checks. I said I thought it would be free, still thinking I was talking to *********. She connected me to an "IT expert" ("*******************") who told me I had no protection on my computer, which I did, and tried to sell me an expensive firewall security plan for $1,500; I said NO. He said okay and took over my computer. He said not to use computer or phone for up to 90 minutes and he'll call me back when everything is completed. ***** got back on the phone to tell me to make out the check to Webyard LLC and mail to a ***************************; she also asked if I could send it certified or priority mail and I said no. I was very suspicious of this entire thing and checked with BBB the rating for Webyard and saw it had a bad rating. I immediately unplugged my computer. I called a local company in my area and they had me bring the computer to them for repair. They knew of Webyard and confirmed this was a scam and my computer was corrupted. I also took measures for my security. Webyard has tried calling me many times, emailing me, and I finally blocked their phone numbers. I should not be liable for payment to them. Furthermore, I have found so many complaints about this company. They should be put out of business.

    Business Response

    Date: 08/06/2024

    Dear BBB,

    Thank you for your email.

    Thank you for writing about the problem that The customer have been experiencing with our company.We believe we can easily resolve the matter.

    Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

    In order for us to escalate your feedback and complaint to *********** We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.
    Once again, please accept our sincere apologies.

    We sincerely apologize for any inconvenience may have caused to the customer.


    Best regards,
    *********************
    Customer Service Manager

  • Initial Complaint

    Date:06/17/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05 25 2024 My computer locked up and a message said not to turn off computer and to call a number which I did call because I thought that it was someone connected with the computer we had recently purchased. I am retired and not very computer wise so they convinced me that the only way to get my computer unlocked was for me to pay them to do it. So I fell for this scam. Now they are threatening to send this to collection. I was duped into their scam and would like them to never contact me again.

    Business Response

    Date: 06/18/2024

    Dear BBB,

    Thank you for your email.

    Thank you for writing about the problem that The customer have been experiencing with our company.
    We believe we can easily resolve the matter.

    Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that *** exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

    In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he / she will be not be receiving any more calls from our side.
    Once again, please accept our sincere apologies.

    We sincerely apologise for any inconvenience *** have caused to the customer.


    Best regards,
    *********************
    Customer Service Manager

    Customer Answer

    Date: 06/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6, 2024, a screen appeared on my computer that said it was locked up and provided a phone number to call to fix the problem. In a panic, I called and spoke to a man with a foreign accent that said he worked for ********* and would fix the problem for four hundred dollars. He took my name, my ISP address, and my home address. He instructed me to write out a check to Webyard LLC and send to a P.O. ***, asked for my check number, and said not to turn off my computer while they went into my computer to fix it. I had bad feelings about this. After speaking to my daughter, I figured out this was a scam. I turned off my computer immediately. The man called me back. I told him it was a scam and I wasn't paying anything to them. He argued and I hung up. Then another man with the same foreign accent called me again from a different phone number. Again, I told them it was a scam and hung up after promising to report them to the BBB. They represented themselves as working for *********, but gave the address to send the check as Webyard LLC and to a post office box number. I didn't send a check and will not. This is obviously a scammer preying on the elderly. I would like this business to clearly state that no money is owed and to never contact me again.

    Business Response

    Date: 04/12/2024

    Dear BBB,

    Thank you for your email.

    Thank you for writing about the problem that The customer have been experiencing with our company.We are independent service support.
    We believe we can easily resolve the matter.

    Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that *** exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

    In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.
    Once again, please accept our sincere apologies.

    We sincerely apologize for any inconvenience *** have caused to the customer.


    Best regards,
    ***********************
    Customer Service Manager

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was lured into buying virus protection software (downloaded) on Feb 16th and this company posed as an agent for ********* in selling ********* firewall which I know now is a free product, check for $1200 was sent to a PO address in **************, **. Shortly after installing their software, they then tried to scam ** into reversing a $20,000 charge they said came from *****. They wanted us to go to ****** and spend the same $20,000 charge to get the charge to reverse. I'm not sure how they did it but they somehow re-routed a call we placed to our bank and then advised to do this reverse payment option as the only way to recover the $20,000 charge from *****.They used multiple different names during this call:******************* ***** **************************************** Phone # ************** ********* Id # ***** and ******

    Business Response

    Date: 03/09/2024

    Dear BBB,

    Thank you for writing about the problem that The customer have been experiencing with our company.
    We believe we can easily resolve the matter. Firstly we would like to apologize for the inconvenience and disappointment that Customer Have experienced in dealing with our Services . We assure you that your complaint and feedback will give the opportunity to remedy any problem that *** exist and help to improve our service further. We also note your feedback on availability of information regarding our products and services as well as the service levels.

    In order for us to escalate your feedback and complaint to Our Company We Have cancelled all the services and customer don't have to pay anything and he she will be not be receiving any more calls from our side.
    Once again, please accept our sincere apologies.

    We sincerely apologize for any inconvenience *** have caused to the customer.


    Best regards,
    ****************
    Customer Service Manager

Webyard, LLC. is NOT a BBB Accredited Business.

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