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Business Profile

Incentive Programs

Elite Rewards

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    we went to Ashley Home store in June and bought 2655.00 of furnerture. as was promised our rewwards card.
    and when i call the phone number all its says is that they XXX-XXX-XXXX they have high calls.or to email the *************@eliterewards.bz .. we have yet to recevied an email from the company either,

    Business Response

    Date: 09/01/2022

    Business Response /* (1000, 5, 2022/08/29) */
    Hello ****,

    I would be happy to help you. Are you able to send a copy of the Ashley invoice to **********@gmail.com ?
    This would allow me to investigate and delivery the rewards.
    Thank you,

    Tim *******
    Elite Rewards

  • Initial Complaint

    Date:08/20/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: May 22, 2022
    Paid Amount: $4,124.99

    Ashley promised and documented that we would receive a Mastercard gift card reward totaling 10% of the purchase price for financing the purchase with Ashley's credit card.

    The reward gift card was supposed to be delivered 4-6 weeks after delivery of the furniture. The furniture was delivered on May 28, 2022. It has been 11 weeks and we have not received the rewards promised.

    We have emailed and called the Ashley furniture store several times and they have yet to resolve the issue. They keep claiming that the reward is being processed by the rewards department, which is Elite Rewards, for over a month. We contacted Elite Rewards via email and they claim that they have not received the invoice from Ashley corporate. Both companies give us the run around and blame each other for the problem.
    The Sales order numbers from Ashley Furniture store are XXXXXXXXX and XXXXXXXXX.

    Business Response

    Date: 08/26/2022

    Business Response /* (1000, 5, 2022/08/23) */
    Good morning ****,
    Our management team verified you were a qualified Ashley guest and ordered the rewards due.
    We have added an extra 100.00 for the delay.
    Thank you for you patience.

    Tim C******
    Elite Rewards


    Consumer Response /* (2000, 7, 2022/08/26) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Elite Rewards ended up sending the gift cards and on top of that they added extra funds for the inconvenience. We are pleased with the end results, but there clearly is a processing problem with Ashley Furniture and/or Elite Rewards. I don't know what the root cause of the problem was, but it shouldn't have taken the customer this route to solve it.

  • Initial Complaint

    Date:07/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were promised an Elite MC for purchases amounting to over 15,000 at Ashely Furniture store in May of this year. We have yet to receive the cards and Ashley has been very poor in responding to our inquiries.

    Business Response

    Date: 08/15/2022

    Business Response /* (1000, 5, 2022/07/28) */
    Hi *****,

    Have your reward vouchers and will email those to.
    The sender will be ************@eliterewards.biz

    Thank you,
    Tim C
    Elite Rewards

  • Initial Complaint

    Date:07/26/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased furniture worth over $8,000 at Ashley Furniture on 05/21/2022 and was promised a promotional gift card from Ashley furniture through elite rewards for $600 on a Mastercard gift card. I have contacted them through email, called them, and submitted a case, but still have not received my $600 promotional gift card. I went to the store to voice my concern and they gave me Elite Rewards phone number, but when I call that number, it has an automated voice recording which eventually hangs up.

    The bed frame I bought from them also came in damaged. A technician came to look at the bed frame and said he was going to order new parts for the bed frame and will ship it to us. We still haven't received the new part, and it has been over 2 months.

    Business Response

    Date: 08/24/2022

    Business Response /* (1000, 9, 2022/08/11) */
    Elite Rewards has sent the rewards request to **** **** this morning. These have been redeemed.
    Mr. **** please follow up with Ashley for product service.

Elite Rewards is NOT a BBB Accredited Business.

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