Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  HSN

  5959 Triumph St Commerce, CA 90040-1609

• 

  HSN

  3839 W. Buckeye Road Phoenix, AZ 85009

• 

  Home Shopping Network

  1600 Summer St # 5 Stamford, CT 06905-5125

• 

  Home Shopping Network (The)

  7339 Industrial Blvd Allentown, PA 18106-9369

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to return item bought from HSN; recipient did not like the quality of the item. I was given the runaround ; told I cant return to them, but to another place in UT. Not only did HSN not include a receipt for item in box; after 4 phone calls..I was told 4 different things concerning returning item. Not one person told me how to return item correctly; I had to try to print copy of item from computer; then I was sent a receipt via email; I was told they emailed me return label only to call again and find out they didnt send me label.I had to ***** item myself back to the UT address.hoping it gets to the right place! WHY does HSN sell items that cant be returned to them; why dont they include receipts & return labels in boxes like they used to do? Why was I given 4 different answers that didnt help me return the item? Very frustrating!When I order from HSN- I NEVER had an issue like this!! Why sell an item on HSN that CANT be returned to them??

  

  Business Response

  Date: 01/04/2024

  Hi,

  I apologize for the inconvenience and frustration you have had with returning this order. I would be happy to take a look at potentially reimbursing for the return shipping cost, however I wasn't able to locate the order with the information provided.

  Please provide and order or item number as well as the return shipping cost you were charged.

  Customer Answer

  Date: 01/04/2024

   
  Complaint: 21093022
  
  I am rejecting this response because: 

  Here is information you requested:

  ***********************

  Order # - 1933443450

  AIWA Headphones - Item 812-600

  $42.64

  i returned item by ***** ($10.00) to the **** address I was given. Dont understand why it couldnt be returned to you at HSN where I bought it.

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 01/05/2024

  Hi,

   

  Thank you for the order number, I have processed the refund of $10.00 for the return shipping. If you have the tracking number that shows it was ***** took possession, I will be happy to review and process a refund for the item if it is in transit. You should receive a check for the return shipping in the mail within 3 weeks.

  Customer Answer

  Date: 01/05/2024

   
  Complaint: 21093022
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  i rejected response so I could send you the ***** info:

  Tracking # ***** **** 5001

  Package arrived today in UT at 10:36am and signed by *******************

  This is the additional info you requested.

  

  Business Response

  Date: 01/09/2024

  Hi,

  Thank you for the additional information. I have updated the account with the tracking number, I processed a refund back to the method of payment for $42.64. You should see this within 3-5 business days depending on the financial institution. 

  Customer Answer

  Date: 01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  This all could have been prevented if HSN took back the item they sold, instead of being told 4 different ways to return the same item to a different address in a different state!  Very unnecessary and frustrating! 

• Initial Complaint

  Date:12/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to close my HSN account. I filled out the form online despite the app crashing on me every single time I tried to fill it out. I called. I emailed. Instead of my account being closed I continued to receive calls and notifications harassing me about why I am closing my account and claiming that I need to talk to customer service. I ask to stop receiving calls and notifications. The harassment continues. I call customer service and they say it should be taken care of but its not. I get yet another call today claiming they have to READ a disclaimer over the phone to me. Then the phone hangs up. I am done with this harassment. There is absolutely NO REASON for me to be contacted further. No reason that my simple and straightforward request to close my account should take weeks and weeks and be filled with phone call after phone call harassing me. Theres no reason that a disclaimer has to be READ to me. I can read. I read any disclaimers when I filled out the paperwork to close my account. This is pure harassment. It should not require an act of god to close my account. Is it because I am in my 50s that HSN thinks they can continue to freely harass me? As if intimidating me into remaining a customer? How is this legal?

  

  Business Response

  Date: 01/01/2024

  The shopping account has been closed per customer request. I am sorry to hear you had a difficult time when attempting to close this account. No disclaimers or legal statements must be read when closing a shopping account. I am unsure what this (and the form) is in reference too. I do not show attached to your account an ******************** CC, if this is in regards to an HSN cc please let me know and I will assist you with the bank that holds these accounts to ensure card closure. I did call and leave my phone number in case this is a HSN Credit Card Account in question. If you receive any communication of the account please let me know  and I will work with you direct to resolve to ensure all communications desist. 

• Initial Complaint

  Date:12/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  --Date of transaction: 12/9/2023 --Amount of Money paid to the business: $49.95, credited by opening a new HSN credit card account --What the business committed to provide you: Item *******, *********************** 2-pack Stuffed sandwich makers with recipes and gift boxes --Nature of the dispute: Items never received after order successfully completed with purchase order receipt confirming billing information, order, description and 12/18/2023 delivery date. .--Whether the business tried to resolve the problem: HSN customer service ************ claimed that information was missing, order was not authorized in spite of written receipt and no no notice of any info missing to me-customer. ******************** customer service said only ************** could fix this problem and transferred me to Bank. The Bank said the problem was with HSN Odering and transfered me back to ****** at HSN. ****** said on the Bank could assist and I said that I wanted the items ordered and have a receipt. She said items were out of stock and there was nothing HSN can do. I asked to speak to supervisor who said he could only give me a credit of $40.00 and not the amount on the receipt of $49.95.--Account/order/tracking no.: Order #********** on 12/9/2023 --If the issue involves advertising, when and where the ad was seen or heard: Item was advertised on HSN TV show on 12/9/2023, with HSN credit card offer. No notice online that items were out of stock or that purchase receipt was sent in error to me.

  

  Business Response

  Date: 01/01/2024

  We are disappointed to hear about your negative experience.  I do see the  order for the *********************** sandwich makers which was cancelled. The item was not charged/shipped as such I am unable to do a replacement/refund as no item was purchased. The sandwich maker is currently sold out, I have notated the account that should it become available and you wish to purchase to hold that pricing. A $40 store credit was added to the account so you did not lose out on your coupon for $40 off when opening and using an HSN card for the first time. This credit was added by the supervisor  you mentioned. The supervisor did not further mention refunds as no debit was created to your HSN card or any other personal credit/debit/paypal accounts for this order as it cancelled. 

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HSN Flex Pay keeps calling my phone number. I have not purchased anything from them in over a year. I rarely used them. They keep leaving prerecorded messages for a Flex Pay balance. I never used Flex Pay, I thought it was Spam, but the number calling and the number on the website match ************. They need to stop Spamming phones.

  

  Business Response

  Date: 01/05/2024

  Hi,

   

  I apologize for the issues regarding automated calls. I reached out to our IT team and asked they review the logs for any calls sent to the two numbers we have ending in 713 or 811. IT confirmed there are no call records for either number. Is there another number these are being received on, or perhaps a call forwarding service.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second year in a row hsns inability to oversee delivery of third party products sold under their has caused my childs Christmas to be negatively impactedlast year I purchased a hoverboard from them almost two months before the holiday itself and while it did eventually delivery it was literally with three days to sparethis year in an attempt to upgrade to a more powerful all terrain hoverboard hsn completely failed to deliver and in fact for some inexplicable reason while supposedly contact their third party vendor to get answers as to why the four hundred dollar item I purchased hadnt been delivered in the almost two months since I ordered they instead allowed the vendor to cancel my order without any explanation and without communication and only issued a refund when I called customer service to find out why my order cancelled now I do not have my childs largest gift and my **************************************************************************************************************************************************** time for Christmasthey have ruined my childs Christmas I was weary after last years experience but thought what at the odds theyd s**** it up that bad again right ?they didnt s**** it up as bad they screwed it up MUCH WORSE

  

  Business Response

  Date: 01/09/2024

  Hi,

  I apologize for the experience and frustration, which is especially difficult during the holidays. Unfortunately, our vendor advised they were not able to ship the order due to inventory. When received for packaging an inventory discrepancy was discovered. I show the order was not charged since we were unable to ship the item.

   

  I am very sorry to hear that you have had repeated issues with orders. Since weve been unable to successfully deliver a number of orders to you and we definitely dont want to disappoint you further this account has been closed. 

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a camping chair on 6/26/2023. I was charged and have never received a product from Adjum whom is allegedly a partner to the Home Shopping Network. I received lip service about a refund and never received anything. (Please see the attached 6 files).I do not like a thief and thievery is what has occurred in this case..

  

  Business Response

  Date: 01/01/2024

  Dear sir, we are sorry to hear you purchased an item and did not receive it. We are not a partner of the site Adjum, all purchases of HSN goods/items are direct through HSN.COM only and our website email address should reflect @hsn.com.

  We are disheartened to hear about your recent order, as it is our belief the order was placed with a scam site. We have found no customer or order information on file here at HSN. Reviewing the email you sent and order confirmations it appears this order was made by a fraudulent company and malicious in nature. We recommend you partner with your bank and contact the *** about the site.  Please know official HSN/QVC order confirmations will include our domain of hsn.com or qvc.com and never include a gmail or other none company brand account. When ********************** all address bars should also be labeled with this QVC.COM or HSN.com. 
  
  When a victim of phishing, malware, scams it is good practice to protect your data and information. Whilst we have not had the pleasure of shopping with you, we know this was an extremely disappointing and frustrating experience and we are saddened to hear about your experience. We actively work to report these fraudulent websites and their information will be sent to our Legal team. 

• Initial Complaint

  Date:12/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made 2 orders with HSN on 12-8-23 the following day they cancelled them but have not refunded my money. When I called the customer service they were very rude and told me they cancelled the payments and that it was up to my financial institution when the money would be released. I contacted my financial institution and they infact did not cancel the payments. And my bank sent for them to release my funds immediately and said it was up to them to release them. This was my grandkids Christmas presents and I want and need my money back so I can purchase them gifts from else where. I am a disabled ******* veteran. I am ****************************************************************** and apparently I'm not the only one as I seen their han community page and they do this often. And tell everyone the same exact thing. I would hate to have to press charges on them. I just want my money back. I have plenty of screenshots. It doesn't seem to be letting me attach them here, keeps giving me an error.

  

  Business Response

  Date: 12/13/2023

  Hi,

  I apologize for the issues with the funds being held for your order. I reached out to our Credit Department, and they have released the funds (Authorizations) for both the order numbers in PayPal. Please allow 3-5 business days for this to reflect in PayPal and your financial institution. 
  

• Initial Complaint

  Date:12/12/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8th, I started receiving SPAM emails from HSN. I advised HSN to stop emailing me. HSN continued to email me spam, in violation of the CAN-SPAM Act ****************************************************************************************************** I received one email on 12/8, three emails on 12/10, three emails on 12/11. Each of these times I continued to unsubscribe and HSN continued to email me.

  

  Business Response

  Date: 12/12/2023

  Hi,

   

  I apologize for the troubles with unsubscribing from HSN emails, I sent this concern over to our digital team and they have confirmed they unsubscribed you from all emails. Please allow 24 hours for this to be updated.

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20991396
  
  I am rejecting this response because it has been well more than 24 hours and I continue to receive marketing emails from HSN that I did not authorize. Attached is evidence from the latest mail received today 12/14 2:07pm ET.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 01/05/2024

  We apologize for the customer dissatisfaction and further customer emails. Contacted customer and worked to resolve. No further emails have been sent after phone conversation. We appreciate customer working with ******************** to resolve the concern. 

  Customer Answer

  Date: 01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought a ps5 and now it doesnt work im being told that there is no manufactured warranty how can i just be out of money

  

  Business Response

  Date: 12/11/2023

  Hi,

   

  I would be more than happy to look into this and assist with warranty help, however I was not able to locate an order for this item. Please provide the order number for this.

• Initial Complaint

  Date:12/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 Bell and ****** spin chargers, Neither one would charge a cell phone. So I spent $72.00 on a glorified extension cord. HSN has no way of returning it. "You have to wait for **** and ****** to send you a return slip?? Weeks and weeks now and nothing has been sent. I called again and was told that they are also taking away my $20.00 spendable Kash and will not return it because they are not responsible?? I got the $20.00 From their promo to open up a HSN charge card. In the mean time I am still making payments for this.

  

  Business Response

  Date: 12/11/2023

  Hi,
  
  I apologize for the issues with these orders. I show a return label was requested on both orders. I assume they have not been received so I am requesting labels to be emailed to you via *** to the email address we have on file. You should receive two emails from *** within the next 24 business hours. Once we receive the items back a refund will be issued, I have also added the $20.00 kash to your account. This is a onetime reinstation of the kash and it will expire on 12/10/2024.