Complaints

This profile includes complaints for South Florida Water Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  South Florida Water Services, Inc.

  1101 Pinellas Bayway S Apt 402 Saint Petersburg, FL 33715-2170

• 

  South Florida Water Services, Inc.

  501 S Falkenburg Rd STE A3 Tampa, FL 33619-8040

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-8-22 we bought a reverse osmosis system along with a whole house carbon tower for2995.00. Our water started to have a horrible smell, I called several times in the beginning of July 2024, asked several times for them to come and look at it. Finally they were coming to look at it on 8-6-24. Was told I need to buy a new tower for a special price of *******. Then showed me 2 other contracts he just sold to 2 other woman in my area for the same reason. My understanding is a tower should last longer than 2 years. He also charged me for a service call to replace filters on my reverse osmosis system which is routine maintenance.

  Business Response

  Date: 06/10/2025

  Mrs ******* had the option of replacing her existing whole house carbon tower but she does not have to do so. Certain areas of the state have higher chlorine/ammonia (chloramines) levels than others. We don't know how exactly long it will remove chlorine and ammonia for.  Usually 2-5 years depending on how heavy the levels are. I will gladly call and speak with Mrs ******* to resolve this matter. The filter change that was done at her home is a routine annual service but there is a service/labor charge for us to do that every year so she is all set on that under sink RO system till August of 2025. I do my best to make sure all of S FL Water Services customers are properly taken care of if any issues arise with their home water purification systems. We will make sure Mrs ******* is serviced and happy with her water again. I'll make sure of. Thank you for notifying me of this issue. 
  

  Sincerely, 

  ****** **********

  President

  South Florida Water Services, Inc.

  ************

  Customer Answer

  Date: 06/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 11/21/19 Service: Installation of Reverse Osmosis System with a Lifetime Warranty Cost: $1,595 In less than three years, this system completely stopped working. I have tried calling the company twice, with no response. I am now skeptical that it really ever filtered our tap water, as promised. My husband and I are elderly people. We feel we were duped into this transaction, as there seems to be no customer service, although we have a copy of a letter from **** stating that "a customer care representative will be available to assist you 24 hours a day, 7 days a week."

  Business Response

  Date: 12/23/2022

  The system that was installed has been discontinued and we no longer can service this particular unit. We do not manufacture the equipment. I've had to go over this same situation with other customers and all we can do is offer for them to upgrade to the newer system. This is a manufacturer defect and not our company's fault. We apologize for the inconvenience. 

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18598061
  
  I am rejecting this response, because the business could have reached out to me and communicated this when I contacted them about the unit malfunctioning.  I think it is a very convenient response and very clever on their part, as they're requiring you to pay for yet another unit, along with the cost of labor.  
  

  I think this company purposely went door-to-door taking advantage of elderly people, making them think their tap water was toxic, and convincing them to buy a subpar product at a ridiculous price.  
  

  If I do not receive a refund, I will be taking this story to WESH news, as they are very good at covering scams aimed at the elderly.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/28/2022

  The manufacturer stopped making that particular model because it was malfunctioning and would stop working after 2-3 years. I'm sorry that this happened. We are not manufacturers of the equipment so we are at their mercy the same as the consumer. We do our best to improve people's water quality. We are a small company and cannot afford to fix mistakes by the manufacturer. They won't refund the cost of the equipment to us so there's nothing more we can do. We wish ********************* the best and we apologize for this inconvenience. 

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18598061
  
  I am rejecting this response.  This company uses deceptive practices to acquire business, including false claims about the quality of Florida's water, as described by several negative reviews of this company online.  
  

  This business comes to your door and sells you on their service by lying about the quality of Florida's tap water.  They proceed to install a product that they know is defective, and then overcharge you by hundreds of dollars.  
  

  They ought to be ashamed of the way they take advantage of people, especially the elderly.  
  

  I will be spreading the word via print and social media about the egregious practices of this company.  
   
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  South Florida Water Services was represented by a sales representative who did not set up the correct equiptment to complete the job. The technician who installed the system left the job incomplete and very sloppy as well. A water sample was never taken in the beginning and unknown to me I was set up with inadequate equiptment to handle the sulfer content in my water. I called numerous times to resolve this only to get a very unprofessional blame game...sales rep trying to bounce responsibility over to business he works under and then back again. No resolve. I was told by an independant ( from this company) water technician I need more equiptment to properly filter my well water. The owner of South Florida Water Services states I got what I paid for and will not fix the issue. I feel like I was taken advantage of due to not having any water from Hurricane *** damage. I was told at the time of my purchace my new system will be great and exactly what I needed. I paid promptly with a check and now I feel taken advantage of. I feel South Florida Water Services is utimately responcible for he is the main company I paid and who's licence I was told they (the sales rep. and the installer) worked under. The sulfer smell is very strong now and before this new equiptment we never had the odor we have now.

  Business Response

  Date: 12/16/2022

  We tried our absolute best to fix ******************* well water. I sent a specialist there 3 times after installation to correct her sulfur smell problem. We explained to her that she needs an aerator on her well to deal with the extraordinary sulfur problem she has. The representative specialist told her this same thing in person that what she bought is not enough to remove the amount of sulfur coming into her home. We both explained it would be another **** dollars for the aerator system and she said she doesn't want to pay anymore. Some ***** have much more sulfur than others and it's just bad luck that she has that type of well water. We would be glad to help her add on an aerator system but we cannot do it for free. We already gave her a wonderful deal on the system we sold her which included a water softener, whole house ultraviolet, iron/sulfur breaker, pressure tank and reverse osmosis drinking water system but unfortunately it's not enough to eliminate the smell cause she has an extreme amount of sulfur in her water. We wish *************** the best and apologize for this inconvenience. 

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18544648
  
  I am rejecting this response because: This business owner has a great way of painting the picture to make him look ideal. Truth be told the three times he had to send someone out was to resolve unfinished and shoddy work the of the intitial installer. The times **** (the owner) did send someone out was only after I had to phone him and argue who's responcibility the "fix" was.

  The sulfer (tested now by 2 other water companies) is at the border of high. The point is ****** (the sales representative working under South Florida Water Services, never tested my water and told me the equiptment I was getting would work for me. I also paid, the amount, which I am told by a few companies is more than adequate and should have given me a larger Sulfer cleaning tank. This larger tank may have helped with the smell. More equiptment was indeed necessary and I should have never been sold on just the equiptment I received. There is a flushing system that was never properly performed and I still have draining problems due to an unfinished line that was improperly installed. I only wish I had paid with a credit card so I could dispute it there. I paid with a check to avoid that fee businesses get to be kind to **** and ******. I was also quoted a different price the day ****** initially came out and then the time of install that price was increased on **** has just gone through the hurricane, had lost a dear friend and had no running water. I admit I was taken advantage of and am angry at myself for not seeing through the smoke.
  

  There are many "would have's" and "should have'" in this letter as I review it and I realize I was taken advantage of. The way **** (the owner) responds shows he doesn't really care...he got his money. He even stated he did not care if I contacted BBB that it would not hurt him in any way. Side note is the sales rep. ****** does not work for him any longer. I am also told South Florida Water Services does not carry insurance. Perhaps if they did he could cover his workers mistakes. They did give me a Florida business licence number and I do hope at least that is correct information.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/27/2022

  ************* is an impossible customer to please. No matter what, she is going to argue and say that everything was done wrong. Well water in Florida is always changing especially after major hurricanes. We put in 5 pieces of brand new water equipment and because the sulfur is so incredibly strong she needs an aerator. It would solve the bad smell problem but that is another ***** and she refuses to pay anymore then what she paid and that's why she's using this platform to complain. We don't install aeration systems but I know a person that does and I've explained this to ************* numerous times and so has **** who is a well water expert that I paid to go her home 3-4 times to try and fix her problem. I've tried my best to help her but she doesn't want to address this problem. I'm a small company and cannot afford to pay for her to have an aeration system.  We wish her the best. 

  Customer Answer

  Date: 01/03/2023

   
  Complaint: 18544648
  
  I am rejecting this response because: I can see there will be no resolve. I appreciate the BBB efforts but know this business is not run on high values and solid morals. I guess I have to accept I was sold a system that was never installed properly and was never the adequate equiptment to resolve my water issues. What goes around comes around and only **** (the owner) knows how he runs his business. I have heard from several associated with him that his practices are not always above board....reaching for the almighty buck. Hope someday he'll change his business ways. I am done here.

  Again thank you for your efforts.
  
  Sincerely,
  
  *******************