Complaints

This profile includes complaints for Home Performance Alliance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Home Performance Alliance, Inc.

  11399 16th Court North Suite 100 Saint Petersburg, FL 33716

• 

  Home Performance Alliance, Inc.

  2850 Scherer Dr N STE 550 Saint Petersburg, FL 33716-1022

• 

  Home Performance Alliance, Inc.

  6360 Presidential Ct STE 3 Fort Myers, FL 33919-3501

• 

  Home Performance Alliance, Inc.

  13830 Jetport Commerce Pkwy Fort Myers, FL 33913-7725

• 

  Home Performance Alliance, Inc.

  1780 102nd Ave N Ste 500 Saint Petersburg, FL 33716-3603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Windows were installed December 2020. We noticed the framing bowing and water inside the home in late September 2022. The company was contacted immediately with no response for WEEKS. Logs of phone calls to HPA can be documented between my husband and myself. An HPA technician finally came out around February 15, 2023 to inspect. He admitted that our issues were from faulty installation and was going to send a crew to fix. When someone named *** showed up several weeks later to repair, he walked to the back and said scaffolding was never ordered and he would have to reschedule. We've never been able to get anyone back out here since. NOW, there's a hurricane headed our way. I have 2 adults, 3 children, 2 dogs and 2 cats in this home and now have to be thoroughly concerned with the integrity of our home during this storm. I have no idea what kind of damage is down in the walls since water has been leaking in. I already know there's ceiling damage downstairs from the water leaking through the windows upstairs. I need some resolution and we aren't have any luck whatsoever. If anyone does answer the phone we get transferred to someone else who isn't at their desk. I have most of the calls and emails documented.

  Business Response

  Date: 09/05/2023

  DEAR *********************

  WE HAD ***** OUR SERVICE TECH CORRECTING YOUR ISSUES.

  HE SHOULD BE FINISHED TODAY OR TOMORROW.

  PLEASE UPDATE THE BBB THAT ***** CAME OUT AND DID THIS WORK.

   

  THANK YOU

  **********************;

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 12, 2023 paid 28K for new windows. They were installed and now I can't get anyone to come finish the job. Have made numerous phone calls and sent multiple emails to the company. NO ONE will respond with a phone call or email. Have contacted my sales rep and he has tried to help but apparently they don't respond to their employees either. I paid in full and just want them to finish the job. After reading previous reviews i regret choosing this company.

  Business Response

  Date: 08/28/2023

  DEAR *******************:

  YES YOUR WINDOWS WERE INSTALLED ON 6/13/23, YOU PASSED INSPECTION ON 7/3/23.

  YOU WERE SCHEDULED FOR PLUGS AND TRIM ON 7/15/23 BETWEEN 4 7 6 PM ********* SHOWED YOU WERE NOT HOME FOR THE SCHEDULED APPOINTMENT.

  I AGREE WHAT WE NEED TO DO IS GET YOU ON THE SCHEDULE AND GET YOUR WORK DONE ON A DAY THAT WORKS.

  WE WILL REACH OUT TO YOU THIS WEEK. WE WANTING NOTHING LESS THAN TO MAKE YOU WHOLE.

  REGARDS,

  ************

  ***************;

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

  No one made an appointment with us or we would have been home.  However if they will reschedule that is acceptable

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried reaching out through email the address did not work called agent that came and sold me the windows for my loft ********************* @ ************ three times he said he would get on it he has not been back in touch after 3 calls then called the company complaints and left a detailed message it said with in 24 hours I would have some one reach out and after two attempts no one is calling . I had a home inspector come out to make sure it was the windows and not the roof which both are lifetime warrantys. The inspection showed they did not replace rotted wood around the window and that is where the water is coming in through the ceiling in my kitchen and hall way ceiling directly above the loft windows.I am concerned about water damage above kitchen and dining are and worry if the ceiling will come down . So with it being rainy season this needs to be addressed asap. Thank you for your help in the matter.

  Business Response

  Date: 08/25/2023

  DEAR ***************

  I APPRECIATE YOUR RESPONSE EARLIER TODAY ON MY CELL PHONE. I REVIEWED EVERYTHING WITH *******************

  WHAT WE ARE GOING TO DO I ASKED OPERATIONS TO SEND SOMEONE OUT ASAP.  ******************* OUR OPERATIONS DIRECTOR HAS ***** SCHEDULED FOR AUGUST 28TH IN THE MORNING AS YOU ALREADY KNOW.

  DONT WORRY WE WILL REVIEW, EVALUEATE AND REPAIR WHATEVER IS OUR RESPONSIBILITY TO ENSURE YOUR SATISFACTION.

  PLEASE REACH OUT TO ME DIRECTLY ANYTIME.

  REGARDS,

  ***********************

  Customer Answer

  Date: 09/15/2023

  Customer response taken verbally by ********************:

  I have been working with the business however the issue is still not resolved at this time.

  Business Response

  Date: 09/20/2023

  DEAR ***************:

  ACCORDING TO THE MULTIPLE SERVICE APPOINTMENTS THAT HAVE CURRENTLY TAKEN PLACE, IT IS THE DETERMINATION OF OUR SENIOR FIELD REPS THE ISSUE IS NOT THE RESPONSIBILITY OF HPA.

  WITH THAT SAID WE WILL STILL ASSIST AS MUCH AS POSSIBLE TO RECTIFY THE WATER INTRUSION YOU ARE EXPERIENCING.

  WE UNDERSTAND YOU FEEL THAT THE WOOD **** NEEDED TO BE REPLACED BY WHERE IT BUTTS UP TO THE SLIDING, BUT THEY STATED THAT IT NEEDED TO BE STRIPPED AND PAINTED.

  WE HAVE NO PROBLEM HAVING THE **** BUFFED AND PAINTED, EVEN THOUGH THIS IS OUT OF THE ***** OF WHAT WAS INCLUDED IN THE CONTRACT. WHICH WAS COMPLETED IN 1/22/22.

  ********************** HAS BEEN ASSIGNED TO CONTACT ***************** TO CALL YOU DIRECTLY IT HAS BEEN ASSIGNED.. YOU HAVE ********** DIRECT CONTACT INFO SHOULD YOU HAVE ANY FURTHER QUESTIONS.

   

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new windows and screens in 2020. Last year went to clean the windows and every screen was extremally flimsy and bent. Called and had one of their technicians come and try to replace a window scree, we left out, and was told that the material was faulty, and not being used any more, and we needed new screens. Since 1/2/2023 have been calling and leaving messages for **************, their Warranty employee. Finally, on 1/23/23 ******* called and said the new screens were going to be made and we would get a call to get them installed. As of today, 8/18/23 we still do NOT have the new screens. No one answers phone calls, and after numerous attempts to resolve this matter, I am being forced to take my issue further. The Windows are good, but the screens and customer service deplorable.

  Business Response

  Date: 08/21/2023

  DEAR ******

  WE DID REQUEST IN MAY OF 2023 DIRECT TO THE FACOTRY AND ****** FOLLOWED UP. WE INSTRUCTED OUR *** SERVICE TECH TO BUILD NEW SCREENS FOR YOU SINCE THE FACOTRY IS DELAYING DELIVERIES AND WE WANT TO RESOLVE YOUR REQUEST WITHOUT FURTHER WAITING.

  ********************* OUR DIRECTOR HAS CONTACTED HIS TEAM IN ************ THE *** SERVICCE TECH IS ***************

  THANK YOU

   

  **********************;

  Customer Answer

  Date: 08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  At this time! if this problem is not resolved in an amicable time frame, I will complain again. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been attempting to contact HPA for about a month now with an issue with one of my windows. *** left a dozen voicemails with different departments and no one has returned my calls. After looking at their ****** reviews Ive found multiple people with the same exact issue. It seems that after the sale their customer service gets reduced to none.

  Business Response

  Date: 08/15/2023

  *********************
  
  DEAR *********************:

  ******************** IN OPERATIONS TOLD ME SHE SPOKE TO YOU YESTERDAY AND SHE IS GOING TO SCHEDULE YOU FOR A SERVICE CALL.

  YOU WILL BE HEARING FROM HER AGAIN OVER THE NEXT TWO DAYS.

  THANK YOU

  **********************;

   

  
  

• Initial Complaint

  Date:08/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to get ok from Hoa and Pasco county for roof project and was tool nothing would be done till we got it. Then the bank said i had to pay the loan any way called lawyer and was able to cancel that Then a week later i get a charge on my credit charge for a deposit for the job !! this is the company that has hundreds of complaints will ********************* they need to be stopped!!!

  Business Response

  Date: 08/15/2023

  *****************************
  12409 *************
  ******, ** 34667
  

  DEAR ********************************:

  I DID RESEARCH ON YOUR CONTRACT AND *** C OUR SALES MANAGER HAD ************** REACH OUT TO YOU TO SEE IF WE COULD ASSIST. YOU DECIDED TO CANCEL ITS NOT AN ISSUE WE CANCELLED YOU 

  AS YOU ASKED. WE DID CHARGE THE ****** WHICH IS ***** IN FINANCE AS YOU SIGNED A CREDIT CARD AUTHORIZATION **** ON YOUR DIGITAL CONTRACT WITH LEAP. 

  FOR SECURITY WE DELETED THE INFORMATION ON THE *** AND SENT THE **** TO THE BBB GENERAL COUNSEL TO REVIEW THE **** TO SEE YOU SIGNED IT TO GIVE US PERMISSION TO CHAGE THE DEPOSIT.

  YOUR CREDIT CARD WAS REFUNDED TODAY AND AN EMAIL WAS SENT TO YOU. WE ARE SORRY THAT WE COULD NOT WORK TOGETHER BUT EVERYTHING WAS CLOSED OUT AND REFUNDED.

  THANK YOU

   

  **********************;

  
  

  Customer Answer

  Date: 08/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired to install window hurricane protection at ***********************************************************. This included measuring, purchasing, and properly installing the product. The company did all of the above EXCEPT for the properly installing the product part. Nearly none of the coverings line up for installation. I originally contacted the covering company (*************************) and *********************** called me and informed me that they only sold the product and that Home Performance Alliance was the installer. We weren't aware of this problem until Hurricane *** in 2022. We went to install the product and couldn't. We had to drill new holes into our house to be able to get the coverings on due to the product not being properly installed. Myself and *********************** have tried to contact ******************* - Director of Operations at Home Performance Alliance. *********************** stated that she received a return email from ************** stating that he would look into it. I myself sent ************** several emails as well as called him directly 5 times. Each call that I placed I was directed to Mr. ****** voice mail where I left a detailed message of my issue, the fact that *********************** had contacted him and that he stated he would look into it, as well as my contact information including address, phone number, and email. to date I have received no reply from ************** or Home Performance Alliance. *********************** has reached out several times since as well and has received no further reply or update.

  Business Response

  Date: 08/15/2023

  *********************************
  Address:
  **********************************************************
  DEAR ************************************:

  ******************* CHECKED YOUR NAME YOUR NOT IN OUR FILE SYSTEM FOR CUSTOMERS. WHEN WE RAN THE ADDRESS AN OLD CUSTMER CAME UOP ****************

  DID YOU PURCHASE HIS HOME? DID YOU TRANSFER YOUR WARRANTY? WERE YOU NOT TRAINED ON THE APPLYING THE *******?

  ******************* CHECKED HIS EMAIL HE HAS NO EMAILS FROM YOU.

  IF YOU NEED ASSISTANCE WE MUST HAVE ***** FOR THE BBB. YOUR IN ACTUALITY NOT A CUSTOMER BUT IF YOU BOUGHT THE HOME OF A FORMER ****** WE ARE HAPPY TO GIVE YOU DIRECTION AND ASSIST THE BEST WE CAN BUT WE MUST HAVE THE ***** PRESENTED TO THE BBB

  THANK YOU

   

   

   

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20460321
  I am rejecting this response because

  Yes the business is correct that I purchased the home from *************************. However the business is incorrect in saying I didnt contact *************, unless the information on his business card is incorrect (I tried to upload but site says to large of a file - Im not sure how to change that). The information on the business card which was supplied to me by *********************** ( representative of the company who supplied the hurricane protection coverings to Home Alliance) is ******************* - Director of Operations. www.MyHPA.com. *********************. If my email was not found it still doesn't explain why ************** didnt return any of my 4 phone calls which I made to him (which I know were correct because his switchboard operator directed to his extension).  I left all information regarding my issue as well as all of my contact information and address with ************* on his voicemail. I Never received any response back. It also doesnt explain why ************** never got back to *********************** after her initial contact with him after he said he would look into the issue and update ***************. I talked directly to *************** at least 5 times after initial contact, because she was trying to get the problem resolved, and she told me she could not get any further response from ************* after many attempts. I am very mechanically inclined and I tried every possible scenario to try and get the coverings to match up with the mounting holes, and every attempt/combination failed. Its not rocket science. All I want is for the installation to be corrected so that I am protected in the event of another hurricane. I would think that a reputable company would AT LEAST return a phone call. 
  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/21/2023

  *********************************

  DEAR ********************************* & THE BBB:

  WE DONT CONSIDER THIS A CUSTOMER INTERACTION FOR THE **** THAT THE WARRANTY WAS NOT TRANSFERED WHEN *************** SOLD THE HOME TO HIM.

  THE ****S STATE *************** THE ORIGINAL OWNER WE HAD THE WARRENTY WITH PASSED HIS INSPECTION FOR OUR PRODUCTS IN 2019.THE SHILEDS FIT THE *** OF THE INSPECTION AS ************************* REQURES THE ******* TO BE HUNG THE *** OF INSPECTION. 

  ********* HAS NO WARRANTY WITH HPA. AS IT WAS NOT TRANSFERED.

  FOR THE RECORD WE ARE MORE THAN WILLING TO GO TO THE HOME AND DO WHATEVER SERVICE IS NEEDED. NORMALLY FOR AN NON CUSTOMER WE CHARGE ****** FOR TRIP CHARGE.

  TO SHOW GOOD FAITH WE WILL REDUCE THAT TO ONLY ***** AND WILL EXAMINE THEM AND SHOW YOU HOW TO  PROPERLY HANG YOUR *******.

  JUST LET US KNOW HOW YOU WISH TO PROCEED.

  THANK YOU

   

  **********************;

   

   

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20460321
  
  I am rejecting this response because:

  I think this response/solution COULD work. However, if/when this company comes to the house and finds that the panels dont align and work like they are supposed to, then what ? Will I then be charged exorbitant fees to get them properly installed ? Im not willing to pay $75 for them to tell them something I already know. If they come and are able to install these coverings I will gladly pay them the fee, drop this complaint and write a glowing review. But if/when they cant get the coverings attached I want assurance that they will correct the problem 

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/25/2023

  DEAR ***;

  WE ARE OPEN TO MAKE THIS WORK AS WE WANT YOU TO ENJOY THE PRODUCT WE INSTALLED FOR THE FORMER OWNER, THE *******. EVEN THOUGH THEY DID NOT TRANSFER THE WARRANTY FOR YOU.

  WE DISCUSSED THE OPTIONS AND WHAT WE ARE WILLING TO DO IS MAKE A ONE TIME EXCEPTION AND WAIVE THE SERVICE TRAVEL FEE COMPLETELY AS A SHOW OF GOOD CITIZENSHIP.

  WE FEEL CONFIDENT THAT WHEN WE SEND THE SERVICE TECH TO YOUR HOME HE WILL BE ABLE TO ADJUST YOUR HOOKS FOR THE ******* AND ALLOW THEM ALL TO FIT.

  TO MAKE THE HOOK  ADJUSTMENTS AND THE **** THERE WILL BE NO CHARGE FOR THIS ONE TIME AS I STATED. IF ANYTHING ELSE NEEDS TO BE DONE OUTSIDE OF THIS WE WILL DISCUSS WITH YOU AND GO OVER YOUR OPTIONS.

  LET US KNOW IF YOU AGREE AND WE WILL SET UP A SCHEDULE TO COME TO YOUR HOME.

  REGARDS

  ***********************

  *******************;

   

   

  Customer Answer

  Date: 08/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with HPA to replace the builder grade front door with one from them. I selected the door pictured in the advertisement I received in a mailer. The advertised door had frosted glass the door installed is not. I was told it was the lighting in their adversitsment that made the door appear fosted when it was not (False Advertisement). I specifically communicated to the sales person that I did not want a transparent door. The contract was signed 6/22 the door installed in 8/22 was too large and had to be cut to fit. As they had removed my orginal door they left the new door advising that they would order a new door as cutting the door instllled voaided the warrenty. For 5 months I heard nothing from them, they were unresponsive to emails, voicemails and text messages. Finally the middle of 01/23 I went to their location; I waited 2.5 hours to speak with someone; I was told the door had to be ordered and that the glass on the door I ordered did not have a frosted option. I told them if they had responded to any of my previous attempts to reach them that I would not have had to drive all the way to their building. No status updates, I saw a rep from HPA at a home show and told her of my issues she took my informtion, said she would have someone call me. I received a call the next day 3/13/23; was told they had the door and would schedule install. I asked if they had the door why had no one contacted me, the new door was installed 3/23. There was significant damage to the frame and exterior I only paid half the remaining balance given my previous experiance. To date the damage was fixed, I am still awaiting ************** finish I sent a text 5/23 asking for status and received no response. It has been a year since the first door was installed and the job is still not finished. UNACCEPTABLE!

  Business Response

  Date: 08/15/2023

  *************************
  11926 ************
  *********, ** 33579
  

  DEAR *************************;

  I WAS UPDATED THAT ******************** SPOKE TO YOU THIS MORNING. SHE EXPLAINED TO YOU THAT SHE HAS SUBMITTED FOR A PERMIT EXTENSION WHICH USUALLY TAKES A FEW DAYS. ONCE ITS GRANTED SHE WILL SET YOU UP FOR A INSPECTION AND THEN DO YOUR PLUGS AND TRIM.

  PLEASE NOTE EVEN THOUGH YOU OWE ** A BALANCE WE ARE STILL DOING THE INSPECTION TO SHOW GOOD CITIZENSHIP AS OUR CONTRACT STATES WE DO THE INSPECTION AFTER WE ARE PAID IN FULL. 

  ********* WILL BE YOUR POINT PERSON TO ENSURE EVERYTHING IS DONE FOR YOU GOING FORWARD TO MEET YOUR EXPECTATIONS.

   

  THANK YOU

   

  **********************;

  ********************************;

  
  

• Initial Complaint

  Date:08/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************. I was looking for estimates to have all windows and doors replaced in a condo that I ***************** came out the salesman. Gave me quote for the job. I got a couple more estitmates. But, I heard from other companies don't hire those people. So, I went with HPA. I found out the salesman had lied to me about alot of thing. First, i applied for the ****** **************** gives home owners for doing upgrade on windows and doors. That made my final desicon to get it done. so, I signed the contract. 2 weeks later I got a letter from the State that the ****** i only available to SFR not condos. So i was very upset. My husband just died I at that time very fragile emotioally. ******* was a supervisor at HPA. At that time I wanted to stop the contract because I was not going to get that ****** to help me pay. that debt. I told the salesman and ******* and his supervisor. That I was declined because I live in a condo, I am not eliable for that grant.I wanted out of that contract because *** lied, he knew t was going be elibable not. I told the company that I cannot afford this I am on widows benefits and SSDI.I surley cannot afford to pay ****** for the project. we were on a 3 way call. One of the supervisor told me you signed the contract, yes I did but under false pretext.. I said they could not force me to have it done he saud Yes we can make you get them. But you will need a lawyer.They offered me ******** discount to help with ****** That I would now not be getting, They came over with a new contract for me to sign. I signed it. Few y days later the check came in the mail. I didn't deposit it because the job was not done. Today the doors are not competed. I have called them numberous times. One one has ever returned my call, My condo has been getting bugs and water in the front door and some of the sliders are getting bugs mits, I had to hire proessional ex terinators, I am still dealing with rats, mice, mits, bugs because the haven't sealed the doors. That to this date has cost over ******* I need your help to get them to finish the job nobody going to get paid until the job is done.

  Business Response

  Date: 08/15/2023

  ***************************
  **********************************
  ********, ** 33777
  DEAR ***********************:

  I WAS UPDATED THAT ALL YOUR TRIM WAS COMPLETED, BUT ********* HAS SCHEDULED YOU A PAINTER TO PAINT YOUR DOOR AND THE TRIM.

  THE PAINTER WILL CALL YOU DIRECTLY TO SCHEDULE A TIME AND DAY. IF YOU DONT HEAR FROM THE PAINTER BY THE END OF THE **** PLEASE CALL ********* DIRECTLY IN OPERATIONS.

  CALL THE MAIN NUMBER AND ASK FOR ******************** IN OPERATIONS.

   THANK YOU

  **********************;

  ********************************;

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Home Performance Alliance (HPA) completed a roofing project on 7-22-23 but did not complete all work stated on contract **** ******** ******* In addition, project was started with HPA stating grant from My Safe Florida was approved for $10k. The grant is still active but pending. Also signed a voucher for a cruise vacation for $100.00 have not received. Nor interested in cruise but salesperson used deceitful tactics to complete sale. Have reached out to HPA several times (phone calls, text) with no response.

  Business Response

  Date: 08/09/2023

  ****** ********
  ***** ****** ***** **
  ****** ** *****
  ******* ****** ***** ********
  ******* ************************
  
   

  DEAR MR ****** *********

  ******* CALLED YOU TODAY AND REVIEWED THE FOLLOWING, YOUR CONTRACT FOR THE ROOF WAS JUST COMPLETED, ******* EXPALINED THAT THE FACIA IS BEING DONE IT HAPPENS AFTER YOUR ROOF IS INSTALLED WHICH IT JUST WAS. YOUR MY SAFE FLORIDA PROGRAM IS COMPLETED ONCE YOU HAVE YOUR FINAL INSPECTION FROM THE MSFH INSPECTOR AND YOUR THEN PAID IN FULL WE SUBMIT A PAID IN FULL INVOICE TO YOU AND ITS DONE. ON THE CRUISE CERTIFICATE THATS JUST AN EXTRA ITEM WE GAVE TO OUR CUSTOMERS AT THE TIME WHICH WAS A SIMPLE MARKETING ITEM TO SHOW OUR CUSTOMERS WE APPRECIATE THEM.

  ******* WENT OVER EVERYTHING TO YOU TODAY HE GAVE YOU HIS DIRECT NUMBER WITH ANY ADDITIOANL QUESTIONS.

  THANK YOU

   
  
  ***** ******