Reviews

This profile includes reviews for Home Performance Alliance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Home Performance Alliance, Inc. has 7 locations, listed below.

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  Home Performance Alliance, Inc.

  11399 16th Court North Suite 100 Saint Petersburg, FL 33716

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  Home Performance Alliance, Inc.

  1780 102nd Ave N Ste 500 Saint Petersburg, FL 33716-3603

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  Home Performance Alliance, Inc.

  7159 Seminole Blvd Saint Petersburg, FL 33707

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  Home Performance Alliance Inc.

  11200 Saint Johns Industrial Pkwy N Suite 5 Jacksonville, FL 32246

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  Home Performance Alliance, Inc.

  2850 Scherer Dr N STE 550 Saint Petersburg, FL 33716-1022

Review Details

• Review fromMatthew P

  Date: 05/04/2023

  5 stars

  Matthew P

  Date: 05/04/2023

  I dont understand other comments as we had a great experience with HPC. We got a great roof and gutters. They had great customer support by always returning our calls in a timely manner and showing ** on time. ** a word they were reliable and used only quality products. We contracted with them in December and our roof was ** in January. They never asked us for a deposit and we paid them when all the work was done. They were worth every cent we paid and we have recommended them to everyone we know.

  Home Performance Alliance, Inc.

  Date: 05/10/2023

  Dear *******:

  
  

  Along with ******* and myself we thank you for your candid remarks about your genuine experience with Home Performance Alliance.

  
  

  We look forward to assisting you with any other projects you may need in the future. Please reach out to us for anything else you may need.

  
  

  Regards,

  
  

  ************

  
  

  ****************

• Review fromSusie J

  Date: 04/25/2023

  1 star

  Susie J

  Date: 04/25/2023

  This company does not live up to what they promise they will do. They took my $13,500.00 as a deposit in December 2022 and as of April 25 nothing has been done for a roof for me. All I want is my deposit back

  Home Performance Alliance, Inc.

  Date: 05/05/2023

  DEAR **************, I APPRECIATE YOUR TIME ON THE ***** YESTERDAY AND TODAY. YOUR A VERY UNDERSTANDING CUSTOMER AND I UNDERSTAND YOUR CONCERNS ON WHAT WE DISCUSSED. I EXPLAINED THAT THE ***** ROOF TECH HAD A PERSONAL ISSUE AND IT TOOK TIME TO REPLACE HIM TO DO THE QUALITY OF WORK WE HOLD OUR HIGH EXPECTATIONS TO. AS WE DISCUSSED YOUR REFUND WAS COMPLETED AND I APPRECIATE THE **** THAT YOU WILL CONSIDER US FOR A FUTURE PROJECT. I EMAILED YOU DIRECTLY SO WE MAY SPEAK DIRECTLY IN THE FUTURE. THANK YOU AGAIN. **************

   

• Review fromJose P

  Date: 03/10/2023

  5 stars
  I just had a roof installed by Home Performance. I was satisfied with the work that was done and mainly satisfied with the office administration help every time I stopped by Mr ****** I will advise giving friends that if they need a roof to call this Company. Thank you ****. P

• Review fromMaryEllen S

  Date: 03/10/2023

  5 stars

  MaryEllen S

  Date: 03/10/2023

  **** came to address an issue with one of my windows He was very helpful and took care of the issue. HPA has been responsive to my needs **************** is excellent

  Home Performance Alliance, Inc.

  Date: 03/11/2023

  **** ***** thank you for your positive comments on our customer service and and follow-up to service issues.

  Regards

  **********

  *****************;

• Review fromJames B

  Date: 03/07/2023

  1 star

  James B

  Date: 03/07/2023

  Have called and requested service ***** on 15 different occasions. Have not received a single return call. HPA, **** fails to live up to their promises. Definitely was not worth the investment.

  Home Performance Alliance, Inc.

  Date: 03/11/2023

  ***** I have forwarded this to Operations. we certainly call our customers, text our customers and more. Why you have had several calls as an issue i am looking into it, we even have a new phone system installed as we grow to surpass the current needs to work to satisfy our customers needs from comments we receive. I promise you have have a call on Monday if we are able to reach you by phone you will hear from us sir.

   

  Thank you 

  ************

  ***************;

• Review fromVivian M

  Date: 02/28/2023

  1 star

  Vivian M

  Date: 02/28/2023

  First, I was misled of the property being fixed. I have a **** sqft home in the **** *************, *******. This house has been in my family for approximately 105 years. I was charged $44,000 due to me not having insurance on it during the Hurricane ***. Although the company promise to return $9,000 so I can pay toward the $44,000. It took them 3 months to complete the job. It still does not look correct done for the amount. I am so dissatisfied. I have already sign the contract but something should be done with companies gauging people's finance during a terrible time. Hopefully, I will be able to get grants, and pay it off sooner. I am not satisfied with their service and no one will ever use them. They are scammers.

  Home Performance Alliance, Inc.

  Date: 03/03/2023

  Dear **************** I am fortunate to have had the opportunity for us to work together. We were open to discussion and hear you out. With the fact that we came together with ****** to work it out and agree to a customer satisfaction shows our ability to work in unison in Good Faith. In life when people come together and hear each other out I believe that there is nothing you can not accomplish in a positive manner. 

  
  

  I appreciate the fact your willing to change your review and I hope the BBB will assist you in that matter.

  
  

  Sincerely, ***** & *************

• Review fromVernon W.

  Date: 02/21/2023

  5 stars

  Vernon W.

  Date: 02/21/2023

  They actually easy to deal with straight follow and honest which left me feeling comfortable. Furthermore, their honest paid me back $4000.00 which made me feel even better.

  Home Performance Alliance, Inc.

  Date: 02/25/2023

  Dear *******************, We appreciate your kind words and are happy that your enjoying your French Doors. Yes there was an adjustment done on your previous contract which you went for just the French Doors and it was adjusted for you along with our continued manner in which we strive for Customer Satisfaction. We do our best to always check and double check to ensure your 100% satisfied. 

  Thank you Sir 

• Review fromjohn b

  Date: 02/16/2023

  1 star

  john b

  Date: 02/16/2023

  I was told I would get a rebate back from the state. the purchase price was 7000.00. I was told I would get back 3500.00 dollars. The salesman Phil T told me he would guide me thru the process. He never did. I called the state and they told me the rebate was not retroactive. I had to apply before I installed the windows. Phil T misled me from the beginning to make the sale.
  
  
  
  
  

  Home Performance Alliance, Inc.

  Date: 02/25/2023

  Dear *****************: We got back to **** to get an update from him on his discussions with you. When he did the initial contract with you he stated that you had to apply and do your part in the beginning. Furthermore he told you if you had any questions or needed help to call him or the office and we would certainly assist without question. When you called **** after your install and told him what you stated here he reconfirmed his discussion with you that you had to supply the necessary documentation etc.  We want to see our customers benefit from everything that *** be available to them and give the best customer service we can. We would be happy to have **** or one of our customer service team members call you directly with anything else.

• Review fromJoan M

  Date: 01/14/2023

  5 stars

  Joan M

  Date: 01/14/2023

  The windows are so well made and keep out the heat and cold.

  Home Performance Alliance, Inc.

  Date: 02/25/2023

  Dear ****: thank you for your positive comments. Our Entire Home Performance Team appreciates you taking the time to let everyone know that your another satisfied customer. 

• Review fromDarlene J

  Date: 01/09/2023

  5 stars

  Darlene J

  Date: 01/09/2023

  We are so pleased with our new standup shower. ****** was very kind and followed through with every step of the process. We were also very impressed that ***** helped to make sure that we were very happy with the shower. ******* and **********

  Home Performance Alliance, Inc.

  Date: 02/25/2023

  Dear *******

  Thank you for taking the time to review your satisfaction with our Shower install. We appreciate your comments and hope that we may assist you in the future with any other home project you may have.