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Business Profile

Windows

Home Performance Alliance, Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Home Performance Alliance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Performance Alliance, Inc. has 7 locations, listed below.

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    Customer Review Ratings

    3.36

    Average of 143 Customer Reviews

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    Review Details

    • Diana M

      Date: 11/05/2022

      Diana M

      Date: 11/05/2022

      Great windows and doors. Exceptional quality. We had our windows and doors installed exactly one month prior to Hurricane ***. Zero issues. When working with customer service- go directly to ************** He will make sure you are informed. Be patient with the timing on receiving your custom order. It takes time for the manufacture of custom windows!

      Home Performance Alliance, Inc.

      Date: 11/07/2022

      Dear *****, Thank you for your positive comments on our Home Performance Alliance install team. Thank you for pointing out how its  important to understand we are doing everything possible to work with the factories on updating our customers. Please enjoy your new windows and doors and let us know if you need anything in the future. 

    • S. S.

      Date: 10/31/2022

      S. S.

      Date: 10/31/2022

      Peter V. is the Vice President of this company. He stepped in and helped me by not charging me a 20% cost for cancelling the project. He listened to my problem and the next day called me and told me the job had been cancelled . I appreciated that.

      Home Performance Alliance, Inc.

      Date: 11/01/2022

      Dear Ms. ******* We were happy to assist you with the issues you had and for both parties early on before anything was processed.



      We appreciate you getting in touch with us right away to allow us to work together towards a proper resolution.

      S. S.

      Date: 11/08/2022

      ***** agreed to keep $200.00. And not charge me the 20%.

    • Colleen M

      Date: 10/27/2022

      Colleen M

      Date: 10/27/2022

      My experience with obtaining an estimate for a roof replacement began positively however follow up was lacking. I had a positive response when talking with management regarding the issue and they were willing to work with me in the future. I'm doing my due diligence in my decision and may work with them in the future. Thank you P... for your time and courtesy.

      Home Performance Alliance, Inc.

      Date: 10/28/2022

      Dear ************** it was a pleasure to meet you in person. i hope that in the future we may have the opportunity to work together. Thank you, Sincerely, Peter V.

    • Jim L.

      Date: 10/12/2022

      BUYER BEWARE. 2020 we spent almost $40,000 for windows around our house. We reported almost 3 months ago that a window has fogged up inside. We have called and emailed the company Home Performance Alliance that we purchased them from a number of times. They keep telling us we have to deal with the manufacturer now. Months ago Home Performance Alliance said we should hear back from the manufacturer within two weeks. Its been over three months. I would not recommend Home Performance Alliance. Shop around and buy from a company that will stand behind their windows and their warranty. So far this one doesnt.

    • Elizabeth P

      Date: 10/08/2022

      Elizabeth P

      Date: 10/08/2022

      Windows were never put in right. Have all kinds of pictures of there work. Damaged when putting in, never fixed. Never received screens for 4 windows and also from not doing properly the hurricane damage was more then need be.

      Home Performance Alliance, Inc.

      Date: 10/11/2022

      Dear ********* *****, we would love to assist you. we can not find a ***** under that zip code and with your name ********* *****. do you go under another name in our Contract? We always complete our work and we come back as many times as necessary to make sure it gets done right. Please call Lennox in Operations as soon as you read this response so we can track your account with the proper name and do what's required. call our hotline number if you like at ***-***-****. Thank you

      Home Performance Alliance, Inc.

      Date: 10/11/2022

      UPDATE: Josh found your account under a name of **** who is the homeowner we wanted to schedule time on 10/19/22 to address the hurricane shield issues.and replace your Sliding glass door frame. we spoke to **** at your home and he asked who we were and he in a strong tone stated your company is no longer allowed on this *&*&* (expletive) property and hung up on us. OUR QUESTION IS IF YOUR WRITING TO THE BBB AND WE ARE READY TO TAKE CARE OF YOU HOEW CAN WE IF WE ARE MET WITH THIS AS A RESPONSE? PLEASE SPEAK TO JEFF AT YOUR HOME AND LET US KNOW IF WE MAY COME TO YOUR HOME TO FIX ANY ISSUES.

    • HaRRY P

      Date: 09/03/2022

      HaRRY P

      Date: 09/03/2022

      The installer was on time every day. Attention. To detail was well above average. I thought s *** did a wonderful job. Dealing with the.main office was easy they answered all of our questions promptly. We would definently use their services again.

      Home Performance Alliance, Inc.

      Date: 09/08/2022

      Dear *** we appreciate your rating to the BBB. We are pleased your satisfied with your bath install please let us know whatever else you may need in the future.

      Home Performance Alliance, Inc.

      Date: 09/13/2022

      We appreciate your comments on ***** the installer we have passed on your satisfaction to him personally1

    • Bonnie A

      Date: 09/03/2022

      Bonnie A

      Date: 09/03/2022

      I love this company Great customer service Excellent quality I get so many compliments on my windows I have used them for my home and rental condo ***************** ** *****************

      Home Performance Alliance, Inc.

      Date: 09/08/2022

      Dear ****************, Thank you we appreciate your comments and look forward to any future needs you may have for your properties.

    • Brenda L

      Date: 08/31/2022

      Brenda L

      Date: 08/31/2022

      Buyer beware. I waited over 18 years to be able to have my bathroom remodeled. Home performance alliance Turned my dream come true into an absolute nightmare. The customer service provided was the worst I've ever experienced to the point to where I actually thought I was involved in a scam. Phone calls are never returned nor emails or text messages responded to. I had multiple issues that were actually confirmed by their contractors and little was done to make corrections after many many attempts. Promises were made that were not followed through on. I was told that the shower was a seamless shower with the exceptions of the corners and now I have a seam right down the middle of my shower that I have to live with. It makes my very expensive shower look extremely cheap. The contractors themselves were a pleasure to work with for the most part but the sales and office personnel are absolutely awful. I signed my contract on February 7, 2022 and it is now August 31, 2022 and I still have not received documentation that I have requested for and also a refund that's owed to me.

      Home Performance Alliance, Inc.

      Date: 08/31/2022

      Dear Ms ***** I appreciate your time on the phone today. I was able to absorb everything so i could better comprehend your concerns. As I stated i have already confirmed your credit back satisfaction that was promised to you by the manager was mailed out. It was two checks one you will receive tomorrow. you may receive both tomorrow as one was sent regular mail the other overnight. I also had the bath division resend the contract with the terms and conditions that list your proof of warranty. Its in your overnight package. Again i appreciate your positive thoughts on our installers but dismayed you were not happy with the overall sales end. Be assured your important to me and I will always be available to you with anything in the future and that comes straight from me. Thank you Ms. **** for your time today again. Peter V

    • Rick B.

      Date: 08/29/2022

      Rick B.

      Date: 08/29/2022

      I had a follow up issue with my credit card company with a bathroom remodel transaction that I had made with Home Performance Alliance for my Tampa area home. The management team at HPA worked with me to get the problem resolved. I received professional follow up, genuine concern and the solution I sought. This is a customer centric quality management team. Thank you, Peter, Dennis and Tom for staying in the game and helping me,

      Home Performance Alliance, Inc.

      Date: 08/30/2022

      Dear Sir, i greatly appreciate your comments. we try to take care of every customer to meet their needs and expectations.
      Thank you, Peter v

    • Sorcha V

      Date: 08/24/2022

      I signed a contract with HPA in February and we were told we would receive our windows in May. We received a single email in March with an estimated date of completion (last week of May) and information about a portal to follow the progress of our windows. We called and were informed that the portal does not work. We called several times from may to August to find out what the estimated completion time of our windows would be. We were told each time that we would receive a call back. We never received any communication from HPA. Yesterday we called to cancel since we worried that we 1) were never going to get windows 2) if we did get windows we would be unable to get service for any warranties. After calling to cancel we did get a call back telling us we were not allowed to cancel, that our windows were almost done. We explained that we lacked faith in their ability to supply windows or services beyond installation due to the lack of communication and they promised to call us back. We have not heard back from them at this time. I am waiting to see if we can cancel to file a full BBB complaint.

    Home Performance Alliance, Inc. is NOT a BBB Accredited Business.

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