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Business Profile

Locksmith

Destin Locksmithing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Locksmith.

Complaints

This profile includes complaints for Destin Locksmithing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Destin Locksmithing has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a lock for my pool gate in June, the lock arrived in August and didn't fit, he then stated he found another but the cost was so astronomical that i said no, please return the lock that i paid a deposit on for 525.00 and refund the money, I requested a refund on Oct 2, he filed the form, i assume, stated it would take 30 business days for the refund, that date passed, then quoted 7-10 business days, then December 9, he texted and said 2-4 days it would hit my bank from Square, that did not happen, I contacted square and they had no transaction other than the 525.00, I originally paid. I have documentation all on my text re the conversations unending. He (Chris) the owner, said they were charging me a restocking fee of 75.00, however i should be refunded the 525.00 without that fee at this point.

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3.15.23 Chris came to repair front door and rekey file cabinet lock. He stated would come back because did not feel like completing job that day. He took file cabinet lock off to take with him and said would order a new one instead of rekeying like I requested. Charged $250 - paid cash. He never returned to complete job although I made many phone calls, text, and emails. 5.9.23 he finally stated would bring my file cabinet lock back. He never showed, so continued to text and call. 5.12.23 he dropped off lock outside of front door without replacing it on file cabinet and texted would send me a complete refund of $250. Continued to call & text...left many messages. I have never received a refund. 6.2.23 Contacted office again and spoke with Christine. She said would mail refund. Still no refund. Continued to call, leave voice mails and text. 6.13.23 Chris messaged asking if I had cash app. So, I sent him my ***** cash app account and he replied don't have it will just mail refund. This is what was said before by Chris and Cristine in office with no check being sent by mail. Please help recover my $250 for service and work not completed since 3.15.23.

    Destin Locksmithing is NOT a BBB Accredited Business.

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