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Business Profile

Furniture Designers

Surfboardtables.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Designers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Surfboard Table at fair in ****** on Nov. 9, 2023. Paid cash in order to get discount and paid $150 to have table delivered. Before I purchased inquired about durability and was assured that table would be okay sitting on my lanai , has 5 coats of polyurethane. On Dec. 14 contacted owner. Table is peeling. He said that is not normal and agreed to fix it. Didnt hear anything and followed up on Dec. 19. He suggested would be easier to swap table out. I agreed and said we would set a date after the holidays. Text on Jan. 8 to see if we could set a mutual time, heard nothing. Followed up Jan. 17 and received message they were working on new tops and I would be first on the list. On Feb. 4 I again followed up and received text that they will replace the table but the insinuation was that we did something. Again reached out on May 2 and have heard nothing. I have all text on our conversations, as well as the pictures I sent him showing the problem. I just want the table replaced which is what he agreed to.

Surfboardtables.com is NOT a BBB Accredited Business.

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