Complaints
This profile includes complaints for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,670 total complaints in the last 3 years.
- 426 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September 21, 2022 My husband and I with to Room To Go for a bed set for our guest room. We found the bed room set, so we thought. The bed was delivered September 30, 2022. The delivery guy found the adjustable bed didn't work due to the electrical cord on the base. He send a notice to customer service to order another plug it was damaged. I waited almost 2 week but didn't receive anything so I called customer service about the order. About Oct 12th, I was told the order had been canceled but no one notifed me. Then I was told I had to call *********************** about the base part. I called the same day, no luck, I thought, why am I calling for a part on a brand new bed. Around Oct 14, I then with to the *** store with the damage plug so the can see the problem. They said they would contact the company to replace the plug no luck and again no one called me. So today Oct 24, I call the *** store said I wanted a standard base or another bed which I had seen that was close to the value of to the bed I purchase with a standard base. ****** refused "I will be losing money about $700" he was more consider with $ then customer satisfaction. He said he will order another adjustable base, that was my only option or it would be noted I refuse this option. After sever attempts to resolve this issue, I was frustrated with the back and forth I just wanted a standard base for my bed. According to him, I would be stuck with a base that don't work, he said they don't take back mattress. Even if the bed is brand new, arrived to my house not working properly. They claim they stand by their products, and customer service is important to them but I now know differently, its all about $. I had no problem with my first bed so I decide to give them another chance, never again this has left bad tase I my mouth. I call customer service again today they place another order for the adjustable base that I lost the desire for afraid for the out come again.
Business Response
Date: 10/26/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any problems with their adjustable base.
We have reviewed the file. In the interest to resolve, Rooms To Go will be exchanging out her current base. The exchange will take place on 10/29.
We trust this will resolve the issues brought forth. Should they not, please have our customer contact us at ********************************** and we will try
to assist as best as possible.
We thank our customer for their business and trust this is being handled.
Sincerely,
******************
Presidential Assistant
Initial Complaint
Date:10/24/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased sectional in Feb 21. Have had problems from the day I ordered and still having issues nothing has been resolved. Theres several issues: never connected the 3 pieces of the sectional so they dont move, one side of sectional has, I believe, a problem inside the sofa, they have sent me 2 brand new cushions 4 times since the purchase and they keep flattening and when u sit on it you sink to the middle of the 2 cushions. One of the techs, and there have been many to my house, told not to sit on that side of the sofa, is he kidding me. How many more times are they going to send me new cushions before they look inside the sofa. Last issue is the casings. The material is c*** and there are pillys or little ***** of material (like an old sweater gets) on every cushion and there are 5 cushions and it looks like Ive had this sectional for many years not less than 2 yrs. I just keep getting the run around. Im done I dont know what else to. Id really love for them to replace my sectional for a totally new and different sectional.Business Response
Date: 10/27/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any problems with the furniture.
Our office has reviewed their file. We have reached out to our customer.
In the best interest to satisfy this claim, our office has authorized a reselection on their current sectional towards another sectional of same value.
If the price is greater, they would be responsible for any difference. This offer is contingent on our customer returning the current sectional at the same time
RTG delivers the new selection. Please make sure our customer does not dispose of the ********************. Please have them visit the office staff at their originating
store to finalize this transaction.
The reselect offer is valid until November 30, 2022.
We thank our customer for their business and trust this has been resolved.
Sincerely,
******************
Presidential Assistant
Customer Answer
Date: 10/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchases 3 chairs from the store in September. While I was at the store I asked the representative about returns and exchanges because I was worried about the height of the chairs. I called the representative several time because of I was still concerned about the height. My order was delivered on Saturday, October 22nd and the chairs are way too tall. I tried calling on Saturday and the customer service line was closed over the weekend. I called early Monday morning and I am being told I cannot receive a refund for the chairs and now I am stuck with them and I am out over $600. I would have had to cancel my order three days after I placed the order although it took them a month and a half to deliver my order. That is ridiculous. The chairs are brand new and I should be able to return the product. I can understand if I have to pay a restocking fee. I will never ever buy anything form this company again, which is sad because I have made several purchases from this store. This is not how you treat loyal customers. Not to mention the customer representative I spoke with was extremely rude.Business Response
Date: 10/26/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any issues with their barstools.
Our office has reviewed their file. We are aware our customer took the barstools to the store and the store generated a return and refund request.
Please allow at least **** business days for our customer to receive their refund.
We thank our customer for their business and trust this has been resolved.
Sincerely,
******************
Presidential Assistant
Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a queen *** and received a full size instead. I have been emailing since delivery with no response. I also have not received a no delivery email response. Order #: 16950837IBusiness Response
Date: 10/28/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any inconvenience.
Our office reviewed their file.
Since the initial delivery in April 2022, there is no documentation either verbal or written showing incorrect mattress was delivered.
We have also viewed the ************** from our drivers. There is no mention there as well.
In the best interest, we have generated a service and e-mailed our customer to schedule the service. Our customer may schedule with our office or call into our *********** at ************** and schedule
with them.
We thank our customer for their business and trust this is being handled.
Sincerely,
******************
Presidential Assistant
Customer Answer
Date: 11/01/2022
Complaint: 18296798
I am rejecting this response because:there have been emails sent to the internetorders address that initially sent me emails in regards to purchase. Also, they emailed asking when I was available and I provided dates & times but havent gotten a response back
Sincerely,
*****************************Business Response
Date: 11/08/2022
Dear BBB,
We have received the latest response.
We apologize but there is no activity, calls, or e-mails documented under our customer's file since the initial delivery in 4/9/22. We have responded to their issues in our response on 10/28/22.
At this time, RTG is unable to offer any option on this claim until a technician views the mattress. They were previously scheduled for 11/3.
Our customer is welcome to reschedule with our *********** at **************.
Thank you,
******************
Presidential Assistant
Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an entertainment unit in early July. It was delivered in pieces in September. I had to wait another month to have it delivered again only for it to be broken again. They are now saying I have to wait again for the piece to be delivered. They only waived a small portion of my delivery fee of which I have not seen reflected on my statement. I would like a partial refund (the refund of the piece that is still missing and damaged) and I would like the replacement to occur sooner. Order number ********Business Response
Date: 10/27/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any problems with their entertainment unit.
Our office has reviewed the file. We are aware they had an exchange yesterday.
In the interest to resolve, we are aware a discount settlement was offered to our customer and they have accepted.
We thank our customer for their business and consider the claim resolved.
Sincerely,
******************
Presidential Assistant
Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction July 4 weekend.****** spent ****** dollars Business committed to providing me with 60 months interest free promotion Nature of dispute just honor the contract The never tried to resolve the problemBusiness Response
Date: 10/26/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any inconvenience.
Our office reached out to the corresponding store. The Regional has approved the 60 month promotion and the authorization has been forwarded to our ****************** to send
over to the Finance Company.
Please allow at least two billing cycles for the new promotion to be posted on their statement.
We thank our customer for their business and trust this has been resolved.
Sincerely,
******************
Presidential Assistant
Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see attachments.Business Response
Date: 10/26/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any inconvenience caused by furniture delay and any lack of follow-up.
Rooms To Go, like other retailers, is still experiencing extended furniture delays from factory closures. We have forwarded a copy of this claim to our On-Line support so that this is addressed.
Regarding our stock, our Rooms To Go On-Line website will display next to the furniture whether the product is available or the date when it will become available. Our customer's order has been cancelled and monies refunded.
As a good will gesture, we can offer a $100 discount towards another bedroom selection should our customer desire that option.
We thank our customer for their business and their feedback.
Sincerely,
******************
Presidential Assistant
Initial Complaint
Date:10/24/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a dresser from this company and it was delivered recently. Order number SE17494437. When putting clothes into the dresser, I found that the bottom drawer will not close correctly. I cannot see visible damage to the unit. The drawer sits too high when open and bumps into the drawer above it. I contacted customer service and they asked for photos. I sent photos and a movie showing how the drawer will not close correctly. These are standard .jpeg and .mov files. They claim they cannot open them, but I have reviewed the files attached to the email on multiple computers including a Mac and several PCs and all open fine. I feel like I am getting the runaround from this company and that they are not going to fix the problem on the dresser that we purchased from them. I have attached the photos below. Your system will not allow for me to attach the .mov file which shows that the drawer will not shut properly.Business Response
Date: 10/26/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any issues with their chest.
Our office has reviewed their file. We were made aware that a technician was scheduled for 11/2 to resolve these issues.
We thank our customer for their business and trust this is being handled.
Sincerely,
******************
Presidential Assistant
Initial Complaint
Date:10/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 28th, 2022 I purchased two (2) pillows from Rooms To Go in the amount of $383.06. I called the very next day, June 29th, 2022 to have the order of the pillows canceled before they are even delivered. Rooms To Go told me that I cannot cancel the order nor can I send them back for a refund. I issued a dispute with my **************** in order to get my money back. My dispute was denied by my bank on September 22nd, 2022. The money will now be removed from my account on October 26th, 2022. The main issue here is that on August 16th, 2022 I had a scheduled pickup by Rooms To Go drivers who successfully came to my home and took back the pillows from me. A Rooms To Go associate at the store I purchased the pillows from, was the one who scheduled this pick up for me and that should have been the end of this. I have the phone number and also video proof of the Rooms To Go pick-up men retrieving the pillows from my home successfully. I no longer have the pillows in my possession, and yet still Rooms To Go is going to win my $383.06. Rooms To Go cannot keep their pillows and my $383.06. They must refund me this money if my bank is going to reverse my dispute and take this money out of my account on October 26th, 2022. I cannot have money taken from me for two pillows that I no longer have. Rooms To Go also never sent me any emails for my records of anything such as my purchase at the store, the pickup of the pillows from my home, etc. They did not provide me with any documentation. But I do have the phone number of the pickup driver and video footage of the pickup happening at my house on August 16th, 2022.Business Response
Date: 10/26/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any inconvenience.
Our customer had placed a chargeback on their account prior to the pillows getting returned to our warehouse.
Whenever a situation like this occurs, it is Rooms To Go protocol to wait 105 days before the monies are refunded.
Our customer is welcome to dispute with the credit card company once more to acquire their refund.
We trust this has been answered.
Thank you,
******************
Presidential Assistant
Customer Answer
Date: 11/02/2022
Complaint: 18293494
I am rejecting this response because:I have had the chargeback with my bank REVERSED. The money is no longer in my account. I have proof and documentation of this reversal, so now I am without the pillows AND I am also missing my money. I am fine with waiting the 105 day period if this is Rooms To Go policy. That is a ridiculous policy, as a customer should not have to wait so long to receive their money back, and returns should be honored by your company. I also still have video proof of the Rooms To Go company truck in the front of my house retrieving the pillows from my front porch if that is needed. I am fine with waiting the 105 day period if Rooms To Go can provide me documentation that they will honor this 105 day period, and I can contact them after 105 days WITH NO HASSLE to have my refund issued. So that would mean that I can receive my money back some time around February 2023. I am fine with this, but I would like to have documentation or proof that Rooms To Go WILL return my money in that time period after 105 days. If I do not receive any confirmation from Rooms To Go IN WRITING that this can be honored, I will have to contact my bank once again for this ridiculously absurd circumstance.
Sincerely,
***************************Business Response
Date: 11/09/2022
Dear BBB,
Once again, we apologize.
If our customer does not place another chargeback, per our ********************* RTG will be refunding their monies on 12/10/22.
This is all the information we can provide.
Thank you,
******************
Presidential Assistant
Customer Answer
Date: 11/10/2022
Complaint: 18293494
I am rejecting this response because:I have not received my refund yet, and I am fully aware that my refund will take place around the time frame of 12/10/2022 as indicated by the last response from Rooms To Go. I do accept Rooms To Go's terms, and I will not initiate any more chargebacks with my bank, however I do not want to close this claim until I have actually received my refund because my worry is that if I simply accept Rooms To Go's response, they will go ahead and forget about my case and never deliver my refund. So, in order to hold Rooms To Go accountable and ensure that I get my money back, I formally DO NOT accept their response as of now until I can see the refund deposited back into my bank account and then I will have no problem closing this claim and accepting Rooms To Go's response. I have not even received any contact such as an email or phone call from Rooms To Go stating that my refund will be processed around the time frame of 12/10/2022 so I do not trust the company until I see that money deposited back into my account. That is why I will not accept Rooms To Go's response at this time. I look forward to 12/10/2022 as stated by Rooms To Go so that I can receive my refund and this entire case can be closed.
Sincerely,
***************************Business Response
Date: 11/16/2022
Dear BBB,
Please refer back to previous response.
We have nothing more to state at this time.
Thank you,
******************
Presidential Assistant
Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a brand-new Bedroom Set from Rooms to Go in ********, **. When I received my delivery, the bedroom set was damaged as if it was not new, but used. I called **************** and advised them of the situation and they scheduled a re-delivery (2nd time) of the bedroom set. However, once I received that set, it was also damaged, dents, scratches, etc. as if someone had used the items and they put them back in a box. I called again (3rd time), spoke to ****************, they scheduled another replacement, same issued (4th time). I have had five (5) delivery attempts to my home and the furniture looks a hot mess. I called and complained and asked for a supervisor (denied to speak with one). I had a delivery on Tuesday, Oct 18, 2022 and the furniture was damaged, a hole in the dresser and scratches on the footboard, etc. I spoke to *****, she had a very nasty attitude and offered me $390.00 and I spent over $3,000.00 on my furniture and she stated I would lose the year warranty on the furniture. Mine you, I sent numerous pictures of the damage to the furniture and this is the end results which is unacceptable. No one should have to endure what I have with used furniture that I purchased as new. Please help me get this situation resolved.Why would you send damaged furniture to a customers home or sell it to anyone? This is not good business practice, theres no quality checks in place at all. If there were, furniture would not be delivered as such.Business Response
Date: 10/26/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any problems with their furniture.
Our office has forwarded a copy of the complaint to our warehouse Quality Manager so that they investigate and address further.
We have reviewed our customer's file. At this time, we would not be pursuing any further exchanges. Our customer was offered alternate options and they were refused.
In the best interest to resolve, we will authorize a return of the furniture for a full refund as the only option.
Please let us know so that we can inform the store.
Thank you,
******************
Presidential Assistant
Customer Answer
Date: 10/28/2022
Complaint: 18248360
I am rejecting this response because:It's heart-breaking that you pay over $3,000 for a bedroom set, modify your room color to accommodate the selection you saw as brand new in the store and the end results is: you take what we are say or leave it, return it for a full refund with nothing to sleep on. Rooms To Go does not seem to care about the quality of service being provided and their customers. Why should I accept another replacement? when they have sent all damaged furniture to my home from the original order. And the response from the assistant is unacceptable, they accept no responsibility at all for the quality of service/furniture being delivered to their customers. When you ask to speak to someone that's in Management, it's denied because they will tell you they are the only one you can speak with.
It's ironic, the Assistant sent this email and I received a call from ****************** regarding offering $430.00 *** if I keep the furniture as is and I will void my year warranty on the furniture. And, the assistant sends this response. So, what do you believe at this point. And since it's negligence on Rooms to Go part with their furniture, why am I being penalized? Makes no sense!
I have no other options but to keep the set I have at this point. Thanks for your help!
P.S. I will respond back to ********************** email.
Sincerely,
*******************************Business Response
Date: 11/03/2022
Dear BBB,
We have received the latest response.
Our office previous response was acquired from documentation on customer's file.
Our customer was offered a reselect towards another bedroom set of same value, service, keep "as is" offer, or a return of the merchandise.
Per ******************, all offers had been rejected. Unfortunately, when all offers presented are refused, the last recourse is a return for a full refund.
However, if our customer wishes to accept ********************** offer, they are welcome to contact her and resolve through them.
Thank you,
******************
Presidential Assistant
Customer Answer
Date: 11/04/2022
Complaint: 18248360
I am rejecting this response because:I am rejecting this response because: I sent back the agreement ****************** sent with no acknowledgement and as stated, I do feel this is an insult for the negligence on Rooms to Go Part.They do not escalate the situation to the President of the company, but instead, respond as if they own the business and treat customers as such.
Again, I am awaiting a response from ******************. I sent the information she requested back on Tuesday, November 1, 2022.
Sincerely,
*******************************Customer Answer
Date: 11/08/2022
Complaint: 18248360
I am rejecting this response because:Complaint: 18248360
I am rejecting this response because:I am rejecting this response because: I sent back the agreement ****************** sent with no acknowledgement and as stated, I do feel this is an insult for the negligence on Rooms to Go Part. They do not escalate the situation to the President of the company, but instead, respond as if they own the business and treat customers as such.
Again, I am awaiting a response from ******************. I sent the information she requested back on Tuesday, November 1, 2022.
Sincerely,
*******************************Business Response
Date: 11/09/2022
Dear BBB,
We have received this latest response.
We reached out to ******************* Unfortunately, she had not received ******************** signed release. She provided us with a copy of the blank release.
We have sent **************** the release from our e-mail address and also forwarded a copy to BBB.
Should **************** wish to send BBB the signed release, we have no problem with that as long as it is forward to us to process the discount.
Our office is the Presidential Office. There is no further escalation.
We trust this has been answered.
Thank you,
******************
Presidential Assistant
Customer Answer
Date: 11/10/2022
Complaint: 18248360
I am rejecting this response because:I sent this back a few weeks ago
Sincerely,
*******************************Customer Answer
Date: 11/10/2022
Complaint: 18248360
I am rejecting this response because:I sent this back a few weeks ago
Sincerely,
*******************************Business Response
Date: 11/14/2022
Dear BBB,
We have received the signed release and have generated the request for the approved settlement.
Please allow at least ***** business days for processing and two billing cycles to post on their Finance account.
We trust this has been resolved.
Thank you,
******************
Presidential Assistant
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.