Business Profile

Furniture Stores

Rooms To Go

Headquarters

Complaints

This profile includes complaints for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,671 total complaints in the last 3 years.
426 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/06/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dual reclining leather sofa and a king ******* set including a dresser, a mirror, 2 nightstands, a king ********* a king ********** and a king base set on May 4th, 2022, totaling $7,169.94 with an additional delivery fee of $249.98. I provided same day financed payment for the items and was given an expected delivery date of May 25th, 2022. The company attempted to deliver the items on the 25th but the king set and dresser/mirror could not physically fit up the stairs in my home due to the limited size and structure of the stair case. Rooms To Go (R2G) then delivered the reclining sofa couch. I then called R2G and downgraded my bill from a king *** set to a queen and also swapped the dresser/mirror for a chest and kept the 2 nightstands as previously agreed upon. R2G then stated my next delivery date for the queen ******** (solo) and 2 nightstands would be June 16th and the queen *** set (********** rails, footboard) and chest would be delivered at a later date on August 11th. June 16th came and the correct items before mentioned were delivered.R2G would later call me on July 27th to inform me that there will be a delay on the August delivery that would not arrive until September 27th, 2022. I agreed and confirmed the secondary date.On September 27th, the workers delivered a damaged chest and the queen *** set but stated they were missing the screws and bolts required to assemble the queen ***. I voiced to them that I would need to return the damaged chest for an exchange and will need the bolts required for the *** assembly. A customer service rep assured me that the bolts would be delivered within 2 days and they would exchange the damaged chest on Oct 5th. Today is Oct 5th and the company came and exchanged the chest but refused to assemble the *** because "there is no work order for the *** assembly". I called R2G a total of 3 times today asking to speak to someone about a date for an assembly but have yet to receive any information.
Business Response
Date: 10/14/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for the issues with the chest and no set up of their bed.
We have reviewed their file. We are aware our customer spoke with one of the store's liaison. According to documentation, the drivers will be going back to
their home tomorrow to finalize the set up of the bed.
As a gesture of good will, we have approved a refund of their delivery fee in full. Please allow at least ***** business days for processing and two billing cycles to post
on their Finance statement.
We thank our customer for their business and their patience.
Sincerely,

******************
Presidential Assistant

Customer Answer
Date: 10/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the company, Rooms To Go, upholds their gesture of good will for the full refund of the $249.98 delivery charge along with the $100.00 that *************************, the customer service supervisor, agreed to refund over the phone because of even further time delays and additional rescheduling even after I initially filed this official complaint.

Sincerely,

*********************************
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased the laney park sectional with an added armless chair on April 3rd 2022 for $2819.44 with a warranty from Fortegra for an additional 3 years for $190.60. we first inquired about this sectional at the ****** ** store and Spoke with ***, which guaranteed us that the warranty would cover us no matter where we went in the **. As an Air force member in the process of moving to ******** at the time the was a valuable service to have. We went home and thought about and called *** back to place order over the phone but he did not return our call. we placed our order online and got them delivered and the moved to Dover AFB ********. Fast forward to now, the couches are tearing at the seams on three different pieces and now rooms to go does not want to assist since we are in the area they service which is not what we were told at the time, which is the main reason we purchased these couches. Then we called the warrant company and they said they will not assist since we are in the first year of purchase and rooms to go should correct the issue we are having. Fortega said we should cancel are warranty since they will not cover as well. So now we invested almost $3000 into couch that are failing, and everyone refuses to help. We would either like the couches repaired and the warranty fully refunded since they will not assist us or just take the couches back fully and refund us the $2819.44 we invested in the first place since we were blatantly lied too and taken advantage of.
Business Response
Date: 10/17/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any issues with the furniture once they moved.
Unfortunately, this is a remote are for Rooms To Go. ************** would not be able to service the furniture.
However, there is an outside service company that will be contacting our customer to try and repair the ********************. They will be contacting our customer within
the next couple of days.
We thank our customer for their business and trust this is being handled.
Sincerely,

******************
Presidential Assistant
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 2022, I ordered a bedroom set from rooms to go. When it was delivered, it was damaged. They told me to keep it and another one with be delivered. Two months later , another delivery came , it was also damaged. Again they said they would redeliver another one. Same issue. Damaged. At this point ** told the bed is on back order. Oct 4, bedroom set delivered again its damaged. I called customer service, I wanted a refund or a discount. I was told that since its been since Feb I cant get a refund. The discount was only 15% to keep a damaged bed set. Three times this furniture has been delivered damaged and long delays due to back order. I still have the damaged bed.
Business Response
Date: 10/14/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any problems with the bedroom set.
Our office has forwarded a copy of this claim to our Quality Control Manager so that the issues can be investigated and addressed.
We are aware our customer had their last exchange on 10/13/22 and it was successful. As a good will gesture, our customer is also being provided with accommodation.
Please allow at least ***** business days for processing and two billing statements to post.
We thank our customer for their business and their feedback.
Sincerely,

******************
Presidential Assistant
Initial Complaint
Date:10/05/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an account with Rooms To Go for several years and financed furniture from there through *************** My account has been closed since the past 2 years. I had a remaining balance that I paid off of $647 +/-. After paying off that balance, there is a recurring charge that is showing up on my ************** account from Rooms To Go. I have disputed the charge with ************** and it was overturned in my favor seeing as that I did not purchase anything on that card. The same exact amount charge appeared on the account again. I filed for a fraud investigation via ************** as the said account had been closed, so there should be no charging abilities. Not sure what the resolution was but now I'm being asked again to pay off the amount. I don't even know how much or what it is as I have no access to "my" account with *************** The most recent previous purchases I have made with room to go where I owed a difference was paid for with my debit card and not ************** account or any other credit card. The document I have attached was when the initial dispute was resulted in my favor. They owed me $102.89 after the credit was issued. Then another charge for the exact same amount as before appeared on my account again. Again, this account has been closed. I don't understand what's going on, hence I turn to you. Please help.
Business Response
Date: 10/14/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any inconvenience.
Rooms To Go is strictly the furniture retailer. In order to research this matter further with the **************** please have our customer
send us their last two finance statements Page 1 & Page 2 in PDF format.
Once we receive, we will have our ****************** ********************** with your office.
We thank our customer for their business and their time.
Sincerely,

******************
Presidential Assistant
Customer Answer
Date: 10/25/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please resolve this issue as soon as possible as it is impacting my credit score.

Sincerely,

***********************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Warrenty 2/17/2021 with room To go /******** and they arent covering my cushions that are sinking terribly and Im barely home to even sit in my couches . Poor customer service from cece They are constantly transferring back and forth from ******** to rooms to go . They have told me someone would contact me back within 24 hours . There tec also Came out on the service call and agreed the cushions are sinking and ******* receiving new ones my mail .
Business Response
Date: 10/13/2022
Dear BBB,

We are in receipt of this claim.

Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on their purchase receipt. Thiers expired as of 2.17.22. Our customer purchased the extended service plan powered by ********. Their guidelines are clearly outlined under the website referenced on said invoice. Since date of delivery, we show no record of any verbal or written communication regarding any issues until 9.08.22. It was explained they needed to report the issue with ******** so they may approve service for further review.

With respect to their situation, the technician reported the cushions were sinking; however, it is considered consequential damage not vendor related. We apologize; however, ******** denied a course of action for the *** loveseat. We further show service was approved for the wedge and LAF loveseat.A technician went out on 10.10.22. That service report was sent to ******** for assessment. Once the 1year warranty expires, the decision is rendered by *****************

Although we value our customers business and sympathize with their concerns, please understand we are abiding by the guidelines within the contract.

Thank you for your understanding.

Sincerely,

********************
Presidential Assistant
Customer Answer
Date: 10/14/2022

Complaint: 18160852

I am rejecting this response because: when your technician ******************* came out he said clearly that they will be sending me new cushions and the it was not damaged it was a manufacturer issue when the cushions were made I even have him on my home surveillance camera stating such while hes sitting in my couch. Lastly when I called rooms to go they even stated it was because of the manufacture. I either wasnt my refund for my warranty or my cushions replaced .

Sincerely,

*****************
Business Response
Date: 10/21/2022
Dear BBB,

Our office understands our customers views. However, as explained in our previous response, the 1-year warranty expired. The services are being rendered by ********. The service report was sent to said institution in order to determine a course of action if applicable.

We have reached out to the liaison and have been made aware they authorized an exchange for the wedge. In view of this, our service department generated an exchange and scheduled it for 10.27.22. The current piece will be picked up at that time.

We trust this claim is settled.

Thank you,

********************
Presidential Assistant
Customer Answer
Date: 10/27/2022
That is incorrect information there was no exchange for a wedge. We are talking about the the first claim which was the *** love seat only .That is false information from the company and its terrible in there part to use false claims .
Complaint: 18160852

I am rejecting this response because:

Sincerely,

*****************
Customer Answer
Date: 10/28/2022

Complaint: 18160852

I am rejecting this response because:
That is incorrect information there was no exchange for a wedge. We are talking about the the first claim which was the *** love seat only .That is false information from the company and its terrible in there part to use false claims

Sincerely,

*****************
Business Response
Date: 11/04/2022
Dear BBB,

Please review our previous response dated 10.13.22. ******** denied any course of action for the *** loveseat. They later approved service for the wedge and ******* loveseat as explained. An exchange was approved for the wedge; however, left off they were also authorized for the exchange of ******* loveseat as well. The stated exchange was in fact completed on 10.27.22.

We trust this has been clarified.

Thank you,

********************
Presidential Assistant
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought furniture from rooms to go in 2020, bedroom, living room and dining room. I like my furniture and the quality. However when buying my furniture I was asked if I wanted to also buy insurance that since I have children they will come out and fix any stains and such for any reason.1st I was never provided any cleaning solutions like they stated I should have. Then the company refused to fix anything. I had more than one stain and they said thats excessive and denied my claim. Scratches on the furniture, no covered because has to be gouged. The service rep stated we could just request the policy be refunded at 100% and we can request the entire amount to be refunded if only partial refund was provided. Now they refunded about 1/4 of the payment and refuse to fix my furniture and refuse to give me the money back for the policy. What a scam. Manager even listened to the call where such information was provided and still denied any further refunds.
Business Response
Date: 10/25/2022
Dear BBB,

We are in receipt of this claim.

Rooms To Go offers a 1-year warranty for manufacturers defects as stated on the terms located on their purchase receipt. Theirs expired as of 8.15.21. Our customer purchased the extended service plan powered by ********. Their guidelines are clearly outlined under the website referenced on said invoice. Since delivery, we show no record of any verbal or written communication regarding any issues until this year.

Unfortunate, the extended service company is not authorizing a course of action as the issues are not vendor related. They are being considered consequential. Therefore, not covered. With respect to our customers situation,we show the customer requested the ******** plan be canceled for order ******* in August. Given the length of time the furniture has been in the home, a prorated amount would only be presented. $90.76 was processed on 8.19.22 back to their finance account.

Our office has reached out to the liaison to investigate the cancelation of the plan for the 2 other orders. They have agreed to back track the request to the same date used for the above stated order. The prorate amount for order #******* would be $45.32 and for order #******* would be $32.94. Please have the customer confirm if they wish to proceed with the cancelation.

Thank you for your time.

Sincerely,

********************
Presidential Assistant
Initial Complaint
Date:10/03/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally placed an order on September 5 for delivery of September 24. On September 24 upon the delivery arriving I was informed that a piece of my delivery did not make the truck which baffled me because my order was guaranteed delivery that day been told by the sales person everything was in stock there should be no issue. ive been in contact with customer service. They informed me the next available delivery date was October 3, upon trying to verify my delivery date does not show any delivery day online. ******** services currently closed. Everything has been paid for in full no financing or anything this is just so upsetting and something so simple cant be accomplished with these.
Business Response
Date: 10/13/2022
Dear BBB,

We are in receipt of this complaint.

Please express our apologies to our customer for any inconvenience they may have experienced.

With respect to their situation, our office has reviewed the account in its entirety. We regret the table was left off the truck upon the initial delivery. Our records reflect that our customer care department set up a redelivery for this piece. An add on request was made for an earlier date; unfortunately,deliveries were full to capacity and was unable to accommodate the request. We have been made aware the redelivery has been scheduled for 10.13.22.

Because we value our customers business, our office will refund $100.00 off their delivery charge as an accommodation once the delivery is finalized with no issues. Please allow up to 21 business days to process and 1-2 billing cycles to show on their credit card statement.

We trust this claim was settled.

Thank you,

********************
Presidential Assistant
Initial Complaint
Date:10/03/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i was sold wrong and defective merchandise from the *************** store, after getting no resolve i called my credit card ** to dispute then the store finally **ntacted me , they admired they sales person sold me the wrong stuff and told me since i would not find anything in the store they would take the merchandise back and give me a full refund, the items were picked up i have text video and photos, rooms to go told my credit card ** i still have the stuff this is not true i went to the store asked the manager for printouts she had a bad attitude finally gave me printouts but would not release the signed pick up statement . i still have not gotten credit from rooms to go and my credit card ** said they say i still have the stuff and i do not they picked it up, i went back to the store with my mother as i am disabled and can not drive well the manager said i am in patient and that a me a white gay man and my family who has bought over 20k from rooms to go over the past 10 years were not wel**me to ever **me back into a rooms to go store....i want my money back and an apology ASAP please
Business Response
Date: 10/06/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any inconvenience.
The merchandise was picked up. Unfortunately, our customer placed a full chargeback on their card prior to the return of the merchandise.
Once this is in place, Rooms To Go is unable to credit any monies until 105 days have passed.
However, our customer can file another chargeback to get their money.
We trust this has been answered.
Sincerely,

******************
Presidential Assistant
Customer Answer
Date: 10/06/2022

Complaint: 18156184

I am rejecting this response because: The chargeback was initiated because I was sold effective merchandise. That finally triggered a response from the store The credit card company went ahead and closed the dispute out and gave rooms to go back their money as per a request from the store manager so she could schedule pick up for the merchandise. As rooms to go stated they did pick up the merchandise *********** did close out the chargeback I was informed by rooms to go that they will credit my card the day after the merchandise is picked up. I've spoken with the **** there is no such thing as 105 days to receive a credit a credit card company is not going to double credit an account I do not have the money I expect rooms to go to issue the credit immediately. I've also requested documents that they picked up the merchandise since I have them on surveillance as well as photographs the in-store manager refused to give me any documents when I spoke to corporate office they said they had no documents they can only give me delivery documents not pickup documents. Also be in band from all stores because I'm a gay white man that is completely unacceptable and this is not being impatient rooms to go is a terrible company and I expect this credit to be issued immediately before this gets changed to a fraud. Rooms to go has ***** complaints with the better Business bureau already so they don't seem to be too reliable or trustworthy and I've read a lot of the complaints. You have your defective merchandise back please credit my card immediately. If the BBB cannot settle this channel 7 WSVN has absolutely no problem stepping involved in this matter but I put my faith in the BBB thank you ***********************

Sincerely,

***********************
Business Response
Date: 10/18/2022
Dear BBB,
We are following up on this claim.
In the best interest to resolve, our Accounting Manager has expedited the time frame.
A refund has been submitted back to their **** Card. Please allow at least 5-7 business days to post on their account.
We trust this has satisfied the complaint.
Thank you,

******************
Presidential Assistant

Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As long as I received the credit in five to seven business days if I do not receive the credit then the case will be reopened. As I do not have any trust for rooms to go but I do have trust in the better Business bureau so I will keep everybody posted thank you

Sincerely,

***********************
Initial Complaint
Date:10/03/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made a purchase for bedroom set (headboard, footboard, box springs and mattress) on December 21,2021. Furniture was not delivered until Sept 3, 2022 with all pieces having damage. Replacements made on the headboard, footboard and box spring. New headboard is damaged as well. Mattress I purchased is discontinued and they are allowing me to pick a new mattress at equal or greater valve to the sale price of the mattress I purchased. Sale price of the original mattress is $777 while retail price is $1299.99, ****% discount on the price of the mattress. The mattress they carry now that is comparable to the originally price is an additional $800 for me to purchase. They will not offer the same percentage off the new mattress as they offered off the original mattress. I have spoken with multiple people in customer support and they stated they are not able to give any further discounts or accept returns. I would like the furniture to be removed from my house and a refund given on my credit card for the purchase amount.
Business Response
Date: 10/11/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any problems with their mattress and bed.
We are aware an exchange was set up on the headboard. The new headboard has a minor issue which service can take care of.
On the mattress, we would be happy to discount $100 off the new mattress selection.
If this is not acceptable, as last recourse, we would return the mattress and foundation for a refund.
Please let us know.
Thank you,

******************
Presidential Assistant

Customer Answer
Date: 10/15/2022

Complaint: 18154158

Thank you for your response and the offer to take an additional $100 off the price of the mattress. Would you also be willing to extent our mattress selection deadline until Dec 31st, 2022?

Sincerely,

***************************
Business Response
Date: 10/19/2022
Dear BBB,
We are in receipt of the latest response.
We have notated under customer's order an extension on the reselection of the mattress until December 31, 2022.
Please make sure customer understands, they are to keep their current mattress until the reselection is finalized and RTG drivers pick up their current mattress when they
deliver the new one.
We trust this has been answered.
Thank you,

******************
Presidential Assistant

Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order# ******** for a bunk bed on Jun 10 2022. Delivery completed in Aug 2022 with damaged furniture. Reported the same and I was promised exchange with new product. 3 times attempts have been made to exchange the product but every time there were different issues like team not able to disassemble completely and damaged the screws in that process or some parts were broken. Every time after first failed exchange attempt, I have asked to return the product and every time I was given an assurance that it'll be properly handled and successfully exchanged in next attempt. No one during this entire process or the first time I had called within same day of first delivery, that they will not accept return. I was very much eligible per RTG's policy to return this product on first day of delivery but rather I was assured of new and damage free product which hasn't happened till date. After waiting for month and 4 delivery &exchange attempts, now when I'm fed up and asking to return this product completely, they're denying. This isn't fare and this scenario doesn't fall into their regular 'Return' policy. I've bought furniture worth more thank 10K USD from RTG and expected better from them. If I'd known about such customer service I would have NEVER got anything from them and that is what I'm going to do and share with every one I know personally and on social media unless this business really wants to resolve it and do refund which is right thing to do on their account.
Business Response
Date: 10/10/2022
Dear BBB,
We are in receipt of this claim.
On behalf of Rooms To Go, please express our apologies for any problems with the bedroom set.
Our office reached out to our customer to offer a discount or a reselect towards another bedroom group.
Unfortunately, both options were refused.
In the best interest to resolve, we authorized the store to generate a return of the bedroom group for a full refund.
We trust this has been settled.
Thank you,

******************
Presidential Assistant

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