Reviews

This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rooms To Go has 153 locations, listed below.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
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  Rooms To Go

  1821 W Brandon Blvd Brandon, FL 33511-4811

  
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  Rooms To Go

  3520 Tamiami Trl N Naples, FL 34103-3703

  
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  Rooms To Go

  8620 Jw Clay Blvd Charlotte, NC 28262-8418

  
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  Rooms To Go

  4144 Chapel Hill Blvd Durham, NC 27707-2503

Review Details

• Review fromM. D.

  Date: 04/15/2023

  1 star

  M. D.

  Date: 04/15/2023

  I am extremely upset and disappointed in Rooms To Go customer service. I purchased a desk for $1738 with tax. The delivery crew delivered it and it was damaged. They said np will replace the top of the desk. They sent another crew for the 2nd time time to replace the top and they couldn't get the top off and said I will need to replace the entire desk. The 3rd time the crew sent out replaced the entire desk but guess what it was damaged AGAIN. They called and said we will get another replacement to you. This time #4 they came and the replacement was one I would live with, it had a minor scratch in the middle but much better than all the ones we had but guess what this crew could not disassemble the desk like crew #2 to do the replacement. OMG I am so frustrated at this point so thry couldn't do the exchange. Then they called to tell me the item is out of stock and there's nothing they can do but return it. AFTER 2 MONTHS OF FRUSTRATION WITH THIS COMPANY AND SPENDING ALMOST $20,000 IN FURNITURE I WILL NEVER PURCHASE FTOM THEM AGAIN. FIND ANOTHER FURNITURE STORE. ROOMS TO GO IS AWFUL! FIND ANOTHER FURNITURE STORE.
  

  Rooms To Go

  Date: 05/01/2023

  Dear BBB,
  
  We are in receipt of this review.
  
  Please express our apologies to our customer for any inconvenience they may have experienced.
  
  With respect to their situation, our office has reviewed the account in its entirety. We regret there were issues with their desk unit and its replacement was not successful. Our records currently reflect that our customer care department has offered a refund of the delivery fee as accommodation, a discount to keep the current unit in the home for a discount, reselect to something else equal in value or to return the desk unit for a full refund. These options were rejected. We have been made aware a service was offered to repair the last piece delivered. A technician was sent out and completed repairs on said unit.
  
  We trust this review has been answered.

  M. D.

  Date: 05/01/2023

  The unit is still not repaired. $69 delivery fee is NOT satisfactory for the amount of frustration I've endured from this purchase. Your customer service is horrible and sending desk out 4 times damaged is bad business. Thus should of been checked on delivery #1 before you sent it to me. Thinking $69 delivery fee is a good customer service on a $1738 order is baffling.

• Review fromKatherine V

  Date: 04/15/2023

  1 star
  I got a bed delivered this morning to my house and the delivery guy broke a lamp in my house brining in the furniture now rooms to go doesnt want to be held liable for breaking the lamp because we signed a liability form without out any knowledge the delivery guy made it seem like we were signing the completion of our order when he really was just trying to clean his had with the fact that he broke our lamp.. now customer service for rooms to go claims they cant do anything about this matter.Its unbelievable that your employee comes to my house breaks a lamp and no one wants to help us now! its very disappointing.Returning everything I got NEVER buying from ROOMS TO GO!

• Review fromPerry

  Date: 04/13/2023

  1 star

  Perry

  Date: 04/13/2023

  Rooms to Go delivery is possibly the most ineffective, incompetent organization I have ever done business with. And their customer service has been only slightly better. We ordered a new pullout for a couch 2 months ago. 2 weeks ago, we received notification that it would be delivered in a week. I noticed they had the incorrect address and called. They said they would make the change. Day before delivery, I received a text alert and they still had the incorrect address. Called again and was assured the correct address was on file. They never showed up on delivery day. After multiple calls, they told me the driver would not deliver it to the new address and was heading back to their warehouse which is a few hours away. Multiple more phone calls made to customer service, with no follow *** or call backs. I finally received a call back from a supervisor and was told they'd follow up on Monday. They did and told me it would be delivered Wednesday. I even got a text update saying the same. Wednesday (yesterday) they never showed up. I called customer service and they said they had no record if it being on the truck but would call me back. Never called me back. I called this morning and they said the item was out of stock. I told them this was impossible because it was on the truck for delivery a few days before. A supervisor called me back just now and said it would have to be reordered. Throughout this ordeal, there is no way to get in touch with the delivery people, and according to customer service, they can only email them and wait for a response. And at this point they have no idea if/when it will be delivered. This is a horrible setup and I will never buy from them again. Note: this is the "short" version of what I have been through trying to deal with their customer service.
  

  Rooms To Go

  Date: 04/28/2023

  Dear BBB,
  
  
  
  We are in receipt of this review.
  
  
  
  On behalf of Rooms To Go, please express our apologies to our customer for any misunderstanding or inconvenience they may have experienced.
  
  
  
  With respect to their situation, we have reviewed the account and the delivery company’s records fully. The customer purchased the sleeper on 3.13.23 for delivery on 3.28.23. Their purchase invoice shows the delivery address being Gulf Breeze, FL. No changes were requested until the day of delivery. This is the information the delivery company had and routed for.
  
  
  
  According to the delivery company’s manifest, the furniture was delivered on their scheduled delivery date.
  
  
  
  Thank you for your time.

  Perry

  Date: 04/30/2023

  The response by Rooms to Go is laughable, but is also indicative of their poor customer service and they fact that they seemingly have no clue what is going on. If they had bothered to read my complaint carefully, and reviewed my account; they would have discovered that my complaint was not about the couch delivery that they discussed in their comment above, but was in reference to the pullout mechanism I had ordered several weeks earlier. So their comment has nothing to do with the complain I submitted. The pullout mechanism was ordered in late January 2023, and was finally delivered a couple of weeks ago after a nightmare of phone calls and emails which prompted my complaint to begin with. If Rooms to Go is incapable of finding the correct order, please let me know and I will supply the order number as well as emails about the pullout mechanism. And, not surprisingly, they literally called after it was delivered to tell me that they didn't know when it would be delivered. And also, not surprisingly, it was damaged in shipping. I called and asked for a refund, and they said they would have it picked up and issue a refund. They called back around 4/21 and said it was scheduled to be picked up on 4/26/23. Of course, it wasn't picked up. No update, no communication at all. I called last Thursday (4/27) and spoke with someone named "******". She said that the pickup had been canceled for some unknown reason and that she would find out the reason as well as the new pickup date and call me back. Of course, as of 4/30/23, I have not received a call back and the broken pullout mechanism is still sitting in my living room. It would be wonderful if someone in charge at Rooms to Go would find out what is going on at their delivery warehouse. They seem to have no control and very little communication with it. And I would really like the refund they promised for the broken piece. This whole order is going on 5 months now and I'm ready for it to be resolved.

• Review fromTiffany J

  Date: 04/12/2023

  1 star
  I’ve purchased a few things from R2G and they were the only furniture store I would purchase from. Well, I’ve come to know their furniture and insurance is the low of the barrel. The bedroom set, wasn’t covered because no one was coming out during Covid & they didn’t grant extensions. I purchased a mattress 1.5 years ago and it has started to sink in badly where the indentations are visible & the edge of the mattress is protruding. The guy comes out and advises the coils are bad. Two weeks no call so I go into the store & spoke to Randy (who’s actually a Gem) and a request was put in for corporate to call with an update. I get a call the next morning from Monica (corporate Ofc) and she’s so sour & nonchalant it’s shameful but she tells me to go in the store for a replacement and I have to pay $100 disposal fee. What?!?!?! I Go to the store there’s no comparable mattress to what I bought. I’d have to pay an additional $500 (disposal fee incl) for a new mattress. That’s crazy! How do a mattress not last over 1.5 years for someone who weighs 165?! So I leave annoyed & frustrated… now I either sleep on a defective mattress & continue to damage my back or buy a new one from another company and lose my money. Well I haven’t decided on that but I have decided to cancel my recent furniture order as I do not want to do business with them anymore. Paying thousands of dollars for items that’s last no more than 1 year is a waste. I need a company who stands behind their products and services instead of having warranties & milking their customers to buy additional warranties that are useless. They will never get anymore of my business!

• Review fromH. V.

  Date: 04/10/2023

  1 star

  H. V.

  Date: 04/10/2023

  Just moved to Florida after selling my house in connecticut. Went to rooms to go to buy some furniture and new bedroom set. Spent 8,000 dollars on a king size mattress some couches mattress base and bed room set quite alot for just those things. I had asked my sales guy about if I didn't like something if I would be able to return it or exchange it like most places do and he said it shouldn't be a problem due to the fact that I was teying out a base that moves for the first time, so I wanted to make sure it wasn't a problem. Little did I know my mattress was going to feel like sleeping on bricks and the matress at the store didn't feel like it had springs went the next day to the store, only to be told there was nothing I could do that I was basically stuck with the mattress. I truly don't understand considering ibwas willing to spend an extra 1500 to buy a purple mattress wich dosent have springs on top of this was told I couldn't return the base for a regular box spring and maybe use the rest of the money I paid for the base for something else in store.i haven't slept for days since I bought this mattress and after reading people's horror stories on here I feel like my wife and I made a huge mistake going to this place. Never ever ever ever will I buy from ROOMS TO GO again this place is absolutely uncaring about there customers and just wants there ?? money. I hope other people are smarter and don't waste the 8000 dollars I did, NEVER EVER AGAIN.!!!!!
  
  
  
  
  
  

  Rooms To Go

  Date: 04/17/2023

  Dear BBB,
  
  We are in receipt of our customers review.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced.
  
  Our office has reached out to our customer via email as we are unable to pull up any orders under the information they provided you.
  
  We have asked them to provide their order number and primary account phone number in order for us to investigate this matter further and proceed with a prompt response. However, they have responded that all is well and no further information provided. In view of this, we have closed our file.
  
  Thank you for your time.

  H. V.

  Date: 04/17/2023

  I appreciate the follow up all is well and we've been taken care of

• Review fromAnna B

  Date: 04/09/2023

  1 star

  Anna B

  Date: 04/09/2023

  I purchased a Cindy Crawford sectional from Rooms to Go for over $3000. They product they delivered looked used. Half the couch was so matted you couldn’t even see the pattern. Also the upholstery started falling apart only a week into us having it. I do not recommend buying from here because their prices don’t match the quality of the product you actually receive.
  

  Rooms To Go

  Date: 04/24/2023

  Dear BBB,
  
  We are in receipt of our customers review.
  
  On behalf of Rooms To Go, please express our apologies to our customer for any inconvenience they may have experienced.
  
  Our office has reached out to our customer via email as we are unable to pull up any orders under the information they provided you.
  
  We have asked them to provide their order number and primary account phone number in order for us to investigate this matter further and proceed with a prompt response. However, they have responded that the issues are being addressed by our company.
  
  Thank you for your time.

• Review fromRichard L

  Date: 04/08/2023

  1 star
  Sales reps add no value, organized in geographic profit centers so any merchandise moving from one geo to another causes major servicing issues

• Review fromCarmen P

  Date: 04/07/2023

  1 star

  Carmen P

  Date: 04/07/2023

  Compre un sillon reclinable precioso, blanco y a la semana llamamos para el cambio pues esta torcido. Fueron a repararlo y otra vez presento defecto. De esto fue en Noviembre 2021. Han ido dos veces más y nos dijeron que el mueble necesita un reemplazo que no ha llegado, tenemos en junio 2023 un año con un sillon precioso que nunca ha servido. #roomstogo dice que la empresa que da la garantia no ha respondido. Seguire dando complain hasta que resuelvan eso. Es un abuso. Mal servicio. Carmen P
  
  
  
  
  
  

  Rooms To Go

  Date: 04/17/2023

  Dear BBB,
  
  
  
  We are in receipt of this review.
  
  
  
  Rooms To Go offers a one-year warranty for manufacturers defects and workmanship as stated on the Terms and Conditions of Sale located on their purchase receipt. This warranty expired as of 11.18.21. They purchased an extended service plan powered by ********. Their guidelines are clearly printed under the website referenced on said invoice.
  
  
  
  We have been made aware a technician was sent to the home in order to evaluate the living room piece. Because the service is under the purview of ********, the technicians findings are sent to them for review and make a final determination. As a gesture of good will, our office has requested the authorization to exchange the recliner. We have generated an exchange for a new recliner to be delivered. The piece in the home will be picked up at the same time. It is scheduled for 4.22.23. Should they need to reschedule the appointment,The customer may contact our customer care department at **************.
  
  
  
  Under the plans agreement, once the product is exchanged,the coverage is exhausted. This means, the new product will carry no new warranty or coverage. They may refer to the terms of the extended service plan under Limit of Liability.
  
  
  
  We trust this review has been answered.

• Review fromMonica W

  Date: 04/06/2023

  1 star

  Monica W

  Date: 04/06/2023

  We are long time customers. We have had 3 tables and 4 appointments, and it is still not correct. RTG customer service was not help. It is now over a month, and we still do not have what we purchased.
  

  Rooms To Go

  Date: 04/14/2023

  Dear BBB,
  
  We are in receipt of this review.
  
  Please express our apologies to our customer for any inconvenience they may have experienced.
  
  With respect to their situation, our office has reviewed the account in its entirety. We regret there were issues with their dining table. Our records reflect that our customer care department has addressed the issues with our customer and the last exchange was completed on 4.08.23 with no further issues. We have also been made aware they were refunded their full delivery charge as an accommodation in order to finalize this matter.
  
  We trust this review has been answered.

• Review fromVonda B

  Date: 04/04/2023

  1 star
  I DO NOT RECOMMEND ordering from Rooms To Go!!! We were sent furniture that was defective (broken) and promised a replacement part. We waited 3 months for the replacement part, and it turned out to be the wrong part. (drastically different) The part was a different color AND style than the furniture we had. After calling the company to report the issue, we were offered a re-selection opportunity. The re-selection was not a reasonable offer as a customer, as we were allowed to choose a different furniture set under the conditions that we would pay an almost $2,000 difference. Absolutely NOT!! As a company, Rooms to Go CLEARLY doesnt pride themselves on providing exceptional customer service! This was something that was beyond our control and was NOT reasonably resolved!! We will NOT order from RTG again!