Information and Alerts

Ad Review

BBB received information from a consumer concerned over the mailer they received from Liberty for All Pharmacy. The letter stated the following:

"To Whom it may Concern:
At some point in the previous year we were contacted by you or someone on your behalf to cancel your account for whatever reason. Attached is an AOB (Assignment of Benefits) which confirms and finalizes the cancelation of your account with us. If you can please sign and mail back the form attached to verify the cancelation. Once this form is received you will no longer receive any contact from us of any kind.
Thanks so much for your prompt response in regards to this matter. Please feel free to contact me directly at (561) -- 293-2958 if you any further questions or concerns.

Sincerely,
Jhodi Bryan"

The AOB that was attached to that letter and forwarded to BBB is NOT a cancellation of benefits, but an enrollment for services. Please see below some of what it states:

"This form is required to bill on your behalf.
Please remember to sign, date, and return immediately.
My signature and date in the box below authorizes each of the following:
1. I authorize LIBERTY FOR ALL PHARMACY to directly bill Medicare Advantage, Supplemental, or other insurer(s) on my behalf, for medical supplies and/or medications furnished to me by LIBERTY FOR ALL PHARMACY and assign my rights to benefits from such insurers to LIBERTY FOR ALL PHARMACY.
2. I authorize any holder of medical information about me to release to Liberty for All Pharmacy, my physician(s), caregiver, CMS, its agents and to primary and/or other medical insurer any information needed to determine or secure eligibility information and/or reimbursement for covered services.
3. Liberty For All Pharmacy to obtain medical or other information necessary in order to process my claim(s), including determining eligibility and seeking reimbursement for medical supplies and/or medication(s) provided.
4. I have received the following information: Medicare Supplier Standards, Notice of Privacy Practices, Patient Rights & Responsibilities, Complaint Reporting Information, and Warranty Information."