Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 903 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromGerman P
Date: 11/12/2022
1 starGerman P
Date: 11/12/2022
I am not happy with the services provided by City Furniture. I ordered a sofa and a dining table four months ago. We were told that we would receive the sofa in October, it is currently November. Someone called me today because they only shipped half of the sofa section that we ordered on July 29th, when we said we wanted the full sofa to arrive at the same time they told couldn't keep the half that was supposed to be delivered. and they can probably offer it to another customer because I canceled the delivery. We will also have to wait until the end of December for the half sofa to be delivered when we were originally told we would be here in October. Of course I canceled the delivery, I don't need half a sofa. I feel that City Furniture plays with me.
CITY Furniture, Inc.
Date: 11/15/2022
Hi ******, We apologize for any inconvenience and frustrations this has caused you, It is never our intention to not fulfill our customer's complete order. We are working tirelessly to fulfill every order in a timely manner.The vendor provides us with an estimated date of arrival. This date can change based on reasons beyond our control. We will reach out to you as soon as these items are in our warehouse and available to schedule Thank you for your patience.Review fromKaren H
Date: 11/11/2022
4 starsKaren H
Date: 11/11/2022
The furniture arrived on time and the delivery crew was courteous and efficient. My frustration was that we had to pay for premium service in order to have the furniture brought into our home. Otherwise, they would have been left at the door for my husband and I to carry in.CITY Furniture, Inc.
Date: 11/12/2022
Hi *****,
We offer 2 different delivery method to accommodate our customers, free shipping drop off at the nearest threshold of the home at no cost or premium delivery inside of the home plus assembly and there is a fee.
Review fromRichard B
Date: 11/10/2022
5 starsRichard B
Date: 11/10/2022
Like the store. Geoffery was a good salesman, very helpful. Like your prices as well.CITY Furniture, Inc.
Date: 11/12/2022
Hi Richard!
We strive to satisfy all of our guest and very happy to hear about your satisfaction!
Review fromEileen C
Date: 11/09/2022
5 starsEileen C
Date: 11/09/2022
The service offered is of excellent quality. We are delighted for choosing City Furniture.CITY Furniture, Inc.
Date: 11/10/2022
Hi ******,
We are very happy to hear you are satisfied with your experience shopping with us. Thank you for being a valued customer and we hope to see you soon!
Review fromLynn I
Date: 11/09/2022
5 starsLynn I
Date: 11/09/2022
City Furniture has an amazing amount of inventory, their staff is very knowledgeable, and their delivery service was outstanding.CITY Furniture, Inc.
Date: 11/10/2022
Hi ****!
We strive to satisfy our customers needs for all things home furnishing and we are happy to hear we reached that goal with you! Thank you for shopping with us!
Review fromJill G
Date: 11/09/2022
5 starsJill G
Date: 11/09/2022
City Furniture is my go to store for furniture, rugs, lamps, ************ decor.CITY Furniture, Inc.
Date: 11/10/2022
Hi ****!
Thank you for shopping with us!
Review fromJosé B
Date: 11/07/2022
5 starsExcelente servicio y atencin. Estoy muy agradecido por la atencin brinda. Mil gracias.
Excellent service and attention. I am very grateful for the care you provide. Thank you.
Review fromnicole m
Date: 11/06/2022
1 starnicole m
Date: 11/06/2022
I was told the furniture was in stock. I ordered six chairs and a table. They only delivered three chairs, and then proceeded to tell me that no one double checked the list before it left the warehouse. We had to reschedule the chairs and individually reschedule the table because that was back ordered. ***** was the sales person that told me everything was in stock..CITY Furniture, Inc.
Date: 11/07/2022
Hi ******, We are sorry you did not have the experience we wish for all of our customers.Please accept our sincerest apologies for any disappointment and inconvenience you have experienced.Please call us directly by dialing ************ or email us at **************************************** so that we can further assist. Thank youReview fromMarjori S
Date: 11/03/2022
1 starMarjori S
Date: 11/03/2022
Very unhappy. 3 months ago we ordered a sleeper couch- they delivered it without the mattress. Sales rep at fault. Received a very nice gift of coasters after problem was fixed with an apology Went back a few weeks ago to order furniture for our son. We knew 1 item was back ordered. Our order came without the gentleman chest for which he is living out of a suitcase. The rep said it happens. This was a $9000 order. I was assured by a supervisor that it would arrive today between 1:30-4:30 and confirmation that said the same. I am now informed that it wont arrive until 5:40-6:10. I tried calling supervisor- no call back - no surprise. I am disgusted and offended that your people dont care about customers. I dont expect any accommodations will take place. The fact that we have been lied to 3 times is pretty sad. ONE piece and we have to cancel our evening plans. Shame on you!CITY Furniture, Inc.
Date: 11/05/2022
Hi *******,
We are very sorry to hear about this experience. It is not our intention to inconvenience our customers in any way. Please send us an email with the invoice number for the gentlemen's chest and a team member will look into this matter. Our email address is ****************************************
Review fromRita C
Date: 11/02/2022
5 starsDenise is the best salesperson that I have dealt with in a very long time! No extra sales pitch, straight to the point with options that suited my needs. Knowledgeable, friendly, and sincere. And, City Furniture had exactly what I needed at much more reasonable prices than other furniture stores! Thank You Denise for a very pleasant experience and purchase!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.