Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2022, I was call midas auto repair the address ********************************************************************* I asked the manager question about my car. The problem that I have is the car make very loud, ticking noise I ask, can he fix it? He said yes, I said yes it properly because the lifter no good the guy say, he still have to diagnostic to see what going on then he can fix it the cost of the diagnostic around close to $200 I say I willing to pay almost $200 if he can fix the car so I drive over and drop my car off it take them more than 2week to fix my car then when I pick up my car, he said everything done well first couple day I probably hear the noise is normal, but it will go away. The sound will go away the ticking noise will go away around ***************, I say OK long that its going to go away , I can be patient then he bill me $2500 for the bill that he say oh claim that he is fix my car I drive for 500 mile or over 500 mile my car still making worse loud ticking noise I call him back I said the problem doesnt go away is worse than it used to be the mechanic told me to bring the car back so he can fix it collect the problem i bring the car back. He told me its gonna be a couple a day and Im OK with that .He said hes gonna call me after he fix it. give me an update he never return my call five day later , I went to the shop I saw my car parking in the parking lot I ask why wont you fix the car? They say they need more time I said you take for five day and done nothing to my car and now you told me you need more day I have to work , he told me I should go ask for a second opinion from somebody else to find out whats wrong with my car I say why you promise me that you can fix my car and now you tell me to ask for a second opinion somewhere else and they tell me if they open up the engine again what Im looking for in the wrong run I said you try to tell me that you cannot fix my car the guy still like, didnt admit that he cant fix my car I told them I cannot keep living the car with no fixing and now youre trying to tell me that theres no guarantee that my car can be fixed properly so I take the car back I looking for my full refund

  Business Response

  Date: 01/20/2023

  This customer called in for a quote on replacing the lifters due to a ticking sound , she had another mechanic diagnosis it and had us replace the lifters, when it was completed there was still some noise and we informed the customer that there may be additional items that need replacement but that it would need to be further diagnosed. We told her that the original diagnosis from her mechanic was not correct although there was already damage to the lifters upon removal when we saw. She called, we told her to bring it in and we would further diagnose it in detail and would tear it down for free but that she would have to pay for whatever parts additional and any additional labor. When she dropped the vehicle off the second time, we were busy and didnt have a tech available and we told her we needed more time. we never heard back from her.  

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18728489
  
  I am rejecting this response because: I already pay you almost $200 to diagnose my car plus pay you $2500 for repairs but my car still not fixed . I dont feel I should have to keep paying because you didnt not diagnose correctly the first time. Im asking for you to please help me fixed the noise in my car that I already paid you to fix.please contact me so we can work together to resolve the problem.
  
  Sincerely,
  
  ***************************************