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Business Profile

Custom Home Builder

Empire USA Construction, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Home Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had agreed on a contract to some work in my apartment. The majority of the work a demo of kitchen and replancement of whole kitchen. Cabinets, counter tops, back splash, etc.Paid GC $10,000 up front to order cabinets and begin demo of a wall and removal of cabinets . Paid him$5,000 to continue. He never delivered cabinets and rest of work needed to install and repair rest of line items in contract.

    Business Response

    Date: 11/14/2024

    Hello to all,

     

    First thing is that I'm not opposed to finishing the work that all.  I was contracted for the amount of $20,000.  All the demolition of the kitchen is completed, all the drywall work throughout the house is completed, The paint is completed, Kitchen cabinets has been ordered, I also install new kitchen in the living room which was additional work.  Our agreement with the owner was that I was going to leave $5,000 for retainage which is a lot but I was okay with that.  Now in extra work the owner owes me $2,250.00. including some modification he wanted for his cabinets that was extra.  I ask the owner for the $2,250.00 and he is refusing to pay me for work that has already been completed.  I need to pay my flooring and subcontractor and a portion of the modification of the cabinets.  The owner is refusing to pay me for me to continue and finish the project.  This is very frustrating because all I want to do is finish the job and all I'm asking is for the money that the job was completed.  He has giving me $15,000 but it was used to by material and pay the guys that worked in that apartment.  He still has $7,250 that he owes me which is fine because I'm not done with job.  All I ask is for $2,250 to pay my flooring guy and pay the portion I owe on the cabinets. 

    Customer Answer

    Date: 11/14/2024

     
    Complaint: 22523055

    I am rejecting this response because: He's not telling the truth

    We have tried to get him to order cabinets and even to pay him for the last 6 weeks and he only gives us the run around, not answering our calls, or text messages.  All he replies is i'm sorry for not getting back to you. I have told him point blank, we'll pay you the money once cabinets are here, to provide us needed security since he has not followed thru with his promises. We have asked, him, to just give us a day, a week, or when this is going to happen, and we get NO response. This as you can see (in attachment) has been going on for close to two months now. The $15,000 we've given him was more that enough for work that he's done, including ordering the cabinets. I've told him over and over again that we will pay him the $2,250 once he installs cabinets. As you can understand , we have lost all faith in his words since he's been dragging on along for over a month. He has Not finished painting, he has not finished most of the things on the list, and we've had to order handyman in our expense to complete and payed for other things that were included in contract. 

    At this point, we are looking for $5,000 reimbursement or for him to install the cabinets and we'll pay him the $2,250 he's asking. If none of the 2 terms are met, we will move forward with the legal process with counsel we've hired.

    Sincerely,

    ********* ********

Empire USA Construction, LLC is NOT a BBB Accredited Business.

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