Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coast Dental

  5706 Benjamin Center Dr STE 103 Tampa, FL 33634-5262

• 

  Coast Dental

  3466 Clark Rd Ste 410 Sarasota, FL 34231-8406

• 

  Coast Dental

  14815 N Dale Mabry Hwy Tampa, FL 33618-2027

• 

  Coast Dental

  3150 Tampa Rd Ste 4 Oldsmar, FL 34677-2291

• 

  Coast Dental

  11018 4th St N Saint Petersburg, FL 33716-2945

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A past due notice invoice was received at my home sometime in May 2024, Exhibit A. Both my son and I have the same name. I, ***** paid the invoice online thinking it was for dental care I had performed. At the time of making the payment, I did not realize that I'm not a patient of Coast Dental. I realized the mistake a few days later. I spoke to my son, ***** and he confirmed the invoice belonged to him, but he had paid the invoice at the dental office personally. I called the dental office in "*********************", and they confirmed the invoice had already been paid at the office but, due to another payment (mine) made online, they couldn't help me. They advised online payments have to be address through their head-quarters and they provided me their phone number, ************. I have been calling this number for months now with no avail. No live persons answer the phone only voice mails. I've left over 20 messages for a return phone call. I dialed all the prompts to see if I would get someone to help but that was impossible as well. Last week I called seven more times. Finally on one of the calls, I was able to speak to a receptionist. I asked her for alive person and she advised their "team" was in a meeting and did not know how long it would take for anyone to answer. I waited an hour and called back five more times but continued to get voicemails. I left three more messages. Still, no return phone calls from anyone. On September 20, I tried a different route and sent an email online through their customer concerns portal. I advised of the situation again in writing and requested a call back. No response has been received from any of my voicemails nor my email to this date. At this time, I am requesting a refund in the amount of $163.74 (Exhibit B) paid online on 7.1.24, be made to me expeditiously.

  Business Response

  Date: 09/30/2024

  The office is working directly with the patient and provided options on how to resolve. Due to ***** regulations, there is nothing further we can provide. Thank you. 

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22323448
  
  I am rejecting this response because:

  Response received on 10/1/2024 by Coast Dental:
  
  Coast Dental local office called and informed my son ******** J. ******, *** (patient) that they spoke to their corporate office which replied as follows:
  
  They can NOT refund my husband (******** ******) because he is NOT a patient. 
  They can NOT issue a refund to my son because he was NOT the one who paid the invoice.
  They can NOT cut a check to my son or refund him in any way because they can NOT pay him in order for him to refund my husband.
  
  These are the most ridiculous responses I have ever encountered.  If this were the case then Coast Dental should have NOT accepted a payment from a NON patient and pocketed the monies. 
  
  Coast Dental received a payment in the amount of $163.70 on 7.1.24.  Coast Dental is NOT allowed to hold monies that do not belong to them and funds MUST be returned to the payee.  The paid invoice in question had already been paid in the Dental office. 
  
  Coast Dental needs to issue a check in the amount of $163.70 to:  ******** ******
  Check should be mailed to:  ************************************************************************************************
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 10/02/2024

  We will not be eligible to speak on the account due to HIPAA laws. We understand your frustration, however, Coast Dental only sent the bill. It is the responsibility of the person opening the mail to confirm that it is in fact their mail. If you then move forward with making a payment towards the bill without verifying that it is your bill, that is the responsibility of the person who made the payment. The payment was applied to the account, it was not "pocketed" like you say. At this time, there is nothing further that can be done as the payment did pay towards the account, there is no available credit to proceed with a refund. Due to the bill being the sons, I could suggest working with the son to have him pay you back. The only way Coast dental could complete the refund is if the son pays the account up to date then pays an additional amount to equal enough to complete the refund to the dad. Thank you. 

  Customer Answer

  Date: 10/02/2024

   
  Complaint: 22323448
  
  I am rejecting this response because:

  The parties "BOTH" have the same name.  Please do NOT tell us what we should and should not do and how we should do it.  You need to be more responsible and more professional on how you deal with customers and NON-customers and be more responsive when someone is reaching out to you with a problem instead of brushing them off with idiotic excuses.  AGAIN, the original debt / invoice was paid in the office by my son which means that balance had already been taken care.  The payment made online and being disputed was an EXTRA payment made on the account by HUMAN error AND therefore should be RETURNED or placed as a credit on the account.  If you contend that the EXTRA payment was credited to my son's account, then please provide him with an ITEMIZED HISTORY of the account where it shows where this extra payment was applied.  If the payment was indeed applied to his account, then my son will reimburse us.  As of right now, Coast Dental owes $163.70.  

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 10/25/2024

  At this time, no further action will be taken. Our position stands and Coast dental will not be moving forward with any refund. Thank you. 

• Initial Complaint

  Date:09/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Coast Dental for the first time on July 11, 2024. They are in-network with my Insurance plan. I was given a four *********************** Plan on my visit day. I told Coast Dental I would need to get in touch with my Insurance before any Treatment rendered. Insurance instructed me to ask Coast Dental to submit a Pre-determination which I called them on July 11, 2024. The Insurance said wait until you get our letter. No letter came so I called the Insurance on August 19th which they had not received any Pre-determination from Coast Dental. The Insurance called Coast Dental and left a message. On August 27th the Insurance still had not receive any paperwork from Coast Dental. I called again the Insurance on September 16th and no paperwork from Coast Dental. Insurance spoke with **** at Coast Dental and she said she mailed it on September 4th. I been waiting all this time to get a cleaning. And still waiting. Please help! I'm 66yo. I've been trying to advocate for myself but its not working.

  Business Response

  Date: 09/19/2024

  Please accept this as Coast's response to Ms. ******** We are sorry to hear about the delay with obtaining a pre-authorization from your insurance. After review, the local office does not have access to submit the pre-authorization electronically and the only other option per your insurance is to mail it. It has been submitted via the mail but at this time we have not heard back from your insurance whether they approve or deny the pre-authorization. It was sent 9/4/24, normal turnaround time for businesses to receive regular mail is 7-10 business days. I could suggest reaching out to your insurance to see if they have received the request. Alternatively, the local office is working with your insurance to set up an online account with them so they can submit pre-authorizations to them directly instead of via mail. Thank you. 

  Customer Answer

  Date: 09/22/2024

   
  Complaint: 22297794
  
  I am rejecting this response because: I've been waiting since July 11th why would it take Coast Dental to mail the pre-determination September 4th.  The insurance did leave multiple messages and even spoke with staff.  I even spoke with staff and she said the manager was working with this and the manager  will call me back but, I never have received a call from this office. This is very unprofessional.  

  Sincerely,
  
  **** *******

  Business Response

  Date: 09/25/2024

  I cannot speak to why it was delayed; I can only speak to what we are doing to resolve. At this time, the office has sent 2 pre-authorization requests through the mail and has spoken with your insurance, they provided a direct fax number for the office to send the claim to. At this time the office is fully handling this complaint. Please reach out to the office at ************** and select option 3 to speak with them. It was conveyed that they would be contacting you as well. Thank you. 

• Initial Complaint

  Date:09/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2nd, I received two root canals from the Coast Dental Office located in ******, ******* (*************************************). The technician gave me an invoice with a total proposed of $4,934, with a ***************** saving of $818.00, making the total out to be $4,116. On August 22nd, I checked my insurance benefits and after inputting the codes into the benefits code provided to me the total came out to be $3,074. My Sunbit account reflects the total proposed amount before my insurance savings so, I was paying the full amount of $4,934.00. Edina, the Coast Dental manager at that location, has stopped helping to resolve the issue of overcharging. Edina told or rather yelled at me to call corporate to resolve the issue due to my honest review I sent to an automated text. Edina then hung up the phone on me while I was mid-sentence. I attempted to call Coast Dental Corporate through the phone number Edina provided but, to no avail no one answered the multiple calls. I have gone through with my insurance to put a grievance in to hopefully resolve the issue. On September 4th, I received emails regarding my Adjustment of my balance in Sunbit. Thankfully the amount was lowered to $2,690.64 with a down payment of $795.36 making the total $3486.00 but still overcharging me by $412. To resolve this issue, I would appreciate the amount corrected to the amount of $3,074, this has been verified with my insurance to be the correct amount based on the codes provided on the original invoice. My Sunbit account should reflect the corrected amount. Lastly, I was originally paying $344 a month to pay off in 12m months with 0% APR through ******. Even though the original amount was adjusted to be much lower, I still have to pay $344 a month. I would like to spread out the monthly charge to 12 monthly payments like before. This would ensure I don't have to pay so much each month.

  Business Response

  Date: 09/30/2024

  Please accept this as Coast's response to Ms. Torres. We are sorry to see there were differences with the cost of your treatment to the contracted rates. Upon investigating, it was found some items were overbilled as well as underbilled. To stay in compliance with your insurance, we are required to complete the adjustments for both items that are overbilled as well as underbilled. All adjustments have been completed accurately to match the correct contracted rates. An adjustment was then submitted to your loan to reflect the difference. With the adjustments completed and another review completed, it was found that no further adjustments are needed as your account now meets the contracted rates agreed upon with your insurance. Attached is the updated ledger with all the adjustments completed.
  Regarding the Sunbit loan, this loan is provided by a 3rd party company. We do not have the authorization to change the interest/fees or the amount due each month. We can only advise and inform them of any adjustments to the initial loan amount. I could suggest contacting Sunbit directly to speak with them regarding a change in your monthly rate. Their contact information is included in your loan confirmation email. Thank you. 
  

  Customer Answer

  Date: 09/30/2024

   
  
  Complaint: 22289093
  
  
  
  I am rejecting this response because: I appreciate Coast Dentals response. I would love clarification of how Coast Dental reached to the total charge of the bill. Please show me how you got to the number you are saying I have to pay. Show me the codes that you gave my insurance and prices associated with those codes. I appreciate you telling that some were over billed and some were underbilled, that is correct but the total should have came out to 3,074 based on the codes provided and my insurance. Based on the new adjustment on my Sunbit account you are still overcharging me by about 400 dollars. I would love to see the codes you are inputting and the numbers of how you got to the total charge, please. Maybe a new invoice could help me understand how you got to the new total charge. The invoice would show the codes (must be same as the original invoice from August 2nd), the price the insurance wants me to pay or savings (the saving will be in alignment with my insurance benefits) and the new charge. Thank you so much for getting into contact with me. I look forward to your response.
  
  
  
  Sincerely,
  
  
  
  Lola Torres

  Business Response

  Date: 10/02/2024

  Attached is your updated ledger. No codes were changed, only adjustments completed. Please note that your insurance can only provide your portion of the cost for items in which they are contracted for. For these items which we are not contracted for, you signed a financial agreement for alternative treatment that confirmed you understood those items were your responsibility to pay. Due to this, there will be a difference between what the insurance holds you responsible for vs what our office shows. The financial agreement you signed for each were previously uploaded to this complaint so you can review. Thank you. 

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scheduled an appointment on 8/27 at 10:30am, with a coupon for a free teeth whitening w/cleaning. Received a message the day of the appointment that my insurance (*************) is not in-network. Delta Dental states otherwise. Was told that they are wrong as shown in the text messages from the office.

  Business Response

  Date: 09/17/2024

  Please accept this as Coast's response to ******** We are sorry to hear and see the confusion surrounding the acceptance of your insurance. Upon further investigation, it appears the provider at this office is not currently credentialed with your insurance plan however are working on this with your insurance to hopefully in the near future be credentialed. We are unsure why the office would be promoted as a place which accepts your plan, I would suggest reaching out to your insurance to clarify why their records are not updated to reflect offices which accept your plan. Again, we apologize for the inconvenience with your insurance site reflecting our office being in network but at this time, we are not. Thank you. 

   

  Customer Answer

  Date: 10/18/2024

   
  Complaint: 22290467
  
  I am rejecting this response because: Coast Dental has provided a explanation of what went wrong but has not addressed a solution. As they have details about my health information and the credentials of each of their 20+ ******* area offices, it would have been an appropriate response to include the locations that are in network with my insurance as I clearly have no reliable way of determine an update list
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 10/18/2024

  I understand your frustration, but due to the inconsistency of your insurance carrier's website providing correct data, I would suggest contacting your insurance directly and speaking with customer service for clarification on where to go to be seen or you can call our scheduling center directly to discuss. You can reach the scheduling center at **************. A BBB complaint would not be the appreciate location to schedule an appointment or to provide alterative locations for which dental office would take your plan, this is the responsibility of both the insurance and patient. Please note that this BBB complaint should have been addressed towards your insurance as we do not have the option to change your insurance website as your insurance is the only one who can update the dental offices which accept your plan. At this time, Coast Dental has no further information we can provide, and we believe this complaint was wrongly addressed to Coast Dental. Thanks. 

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22290467
  
  I am rejecting this response because: Coast Dental has provided a explanation that it would be best to contact my insurance carrier. As stated in my INITIAL COMPLAINT, I DID CONTACT THEM AND THEY VERIFIED THIS OFFICE WAS COVERED, HENCE THE COMPLAINT. THIS ISSUE REMAINS UNRESOLVED.
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 11/15/2024

  Your insurance can only update their website. Coast Dental is not able to update another companies' website. I would suggest submitting your complaint to your insurance as its their responsibility to ensure their website is up to date. Again, we feel this is an inappropriate BBB complaint against Coast. Your frustration should be with your insurance providing you incorrect information. Thanks. 

  Customer Answer

  Date: 11/20/2024

   
  Complaint: 22290467
  
  I am rejecting this response because: I did not ask Coast Dental to update Delta Dentals website.

  My specific words were as following: Coast Dental has provided an explanation of what went wrong but has not addressed a solution. As they have details about my health information and the credentials of each of their 20+ ******* area offices, it would have been an appropriate response to include the locations that are in network with my insurance as I clearly have no reliable way of determine an update list.

  No where in the at response did I request Coast Dental to update Delta Dentals website. Coast Dental replied to this complaint and said the doctors at this office are not covered under my insurance, not the company itself.  I then responded with a CLEAR requests that Coast Dental inform me which doctors are covered at there more than 20 locations across ************* as they clearly have that information if they can tell me who is not covered. Not understanding why this person is making a simple, logical request extremely difficult. Do I need to make a complaint with the State of Georgia or Center for ******** and ******** instead?

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:09/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coast Bloomingdales was supposed to provide 3 deep cleans and prosthesis. Ive had many deep cleans in my life, and this wasnt one. I dont think my teeth were cleaned at all. No ********* and my teeth did not look or feel clean, I paid partial for the cleaning and agreed to finance, what I thought was through their office, for 3 future cleanings in a yr. Weeks later they called to say they do not accept my insurance any longer and could not fulfill my cleanings. I asked for a refund and a look passed between the front staff. After repeated attempts to collect the amount I had financed, without o succcess, I contacted ******. They refused a refund saying I owed on my prosthesis which was paid by my insurance. I sent them paperwork. They dont care. Also, Sunbit was never mentioned to me and I thought I was using office financing. When I asked for my paperwork to be sent to me, Sunbit wasnt included in the agreement but rather penciled in after I signed. As the amount financed was not much over 200$, I never would have paid 36% interest over a year had I known. If you look T the reviews for this office there is a clear pattern.

  Business Response

  Date: 09/16/2024

  Please provide signed *****. Thank you

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22279534
  
  I am rejecting this response because: See attached. 
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 09/17/2024

  The document needs to have an actual signature as well as Coast Dental listed for the release. Please correct and return, thank you. 

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22279534
  
  I am rejecting this response because: See attached.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 10/29/2024

  Please accept this as Coast's response to Ms. ***** We are sorry to hear you feel that the periodontal scaling and root planning was not completed. Upon investigation, it was found that the service was completed. The loan taken out was for the periodontal scaling and root planning, not for the denture as your insurance did pay for the denture.  Please understand that ****** is a 3rd party loan company which helps patients and customers pay for ******************** over a period of time. With this type of loan there is normally an interest rate which is explained and provided to the patient upon their selection of the length of the loan. ****** requires that the loan application be filled out by the customer themselves as it requires the customer to receive an email verification to confirm its them and then provide their personal information which our office would not have access to. When a patient is interested in the ****** loan, a tablet is provided to the patient to complete, Coast Dental does not have any part in the application process and its up to the patient to fully read the application for what they are applying and signing up for, the process does fully explain the cost and fees associated with the loan. 
  
  Signing up for the loan process:
  Patient is emailed a link
  Patient clicks the link verifying its them
  Patient is then provided with a tablet to complete the application
  Patient scans their drivers license
  Patient scans their debit card for payment to the loan company
  Once payment processed, the office is then notified that the funds have been received to apply to the patient's account.
  
  ********************** only receives an email confirming that the loan has gone through so we can ensure that the payment has been received and posted to the patients account accurately before moving forward with treatment. With ****** being a 3rd party company, we are not provided with a copy of your loan which is why we are unable to provide that to you, you would need to contact ****** to request that information. Due to the services being completed there would not be a refund or adjustment completed to your loan.
  
  You are correct in stating that your insurance paid for the denture however the loan did not cover that part of your treatment. The loan covered the deep cleaning provided in the amount of $248.98. A review was completed on this account, and we did not find any adjustment or refund due to Ms. **** as services were completed and she was aware of the cost of her visit before receiving treatment. Thank you. 

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22279534
  
  I am rejecting this response because: I did not receive any type of cleaning at that office at all. This is an untruth on their part. Their original response to my complaint was that I owed on a prosthetic and when I proved that was untrue, now theyre making up something I cant prove. They led me to believe this was in-house financing for future deep cleans. If you look at my records from that office youll see I was never administered ********* which is a requirement for deep clean. The only way those records include ********* is if they are falsified. They also never mentioned Sunbit and wrote it in in after I signed my papers. You have my HIPPA release .
  
  Sincerely,

  ******
  
  ****** ****

  Business Response

  Date: 10/30/2024

  Please accept this as Coast's response to this complaint. Our last response was our only response to this complaint as we were waiting on a corrected HIPAA document. I have attached copies of the supporting documents. Service was completed. At this time, Coast has no further comments, and we will not be adjusting any services as services were completed. Thank you. 

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22279534
  
  I am rejecting this response because: See attached.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 11/01/2024

  Our records indicate that your insurance paid for the appliance, you can see this on the ledger that I previously provided. Your compliant as well as your loan for services were taken out to cover the cost of the cleaning, not the appliance. The cleaning was completed. Our position still stands as we will not proceed with any adjustments to services completed. Thank you. 

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22279534
  
  I am rejecting this response because: At first they said the loan was for appliance, to you, and after I provided my insurance info, they said it was for a cleaning they did not perform. Again, use the ***** to see the absence of *********, never administered, but required for a planing and scaling they claim they did. This is my proof they never did any cleaning. What kind of business is this to tell untruths repeatedly? They have another reviewer on ****** with the exact same complaint as mine. I will never step back from this unjustness. 
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had dentures made by coast dental in *************** and they are defective they distorted in their shape and dentist said he's never this happen in **************************************** the material and they won't warranty them I got charged 700 for a new pair I've contacted and left numerous messages to coast dental corporate office and no one will return my calls

  Business Response

  Date: 09/19/2024

  Please provide signed ***** and pictures of the dentures. Thank you. 

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gross overcharges. See attached claims.
  Visit on 9/22/2023 Insurance indicates I should have paid $120.00 yet Coast Dental charged and I paid $429.99
  
  Visit on 1/22/2024 Insurance indicates I should have paid $55.00, Coast Dental charged and I paid $134.00
  
  The total of the difference is $563.99 I cancelled the next scheduled cleaning after discovering these discrepancies. I contacted the dental office and was told there would be no refund or credit given despite the difference in these charges.

  Business Response

  Date: 09/20/2024

  Please provide signed HIPAA. Thank you 

  Customer Answer

  Date: 10/03/2024

  
  
  Complaint: 22272026
  
  
  
  I am rejecting this response because: See attached.
  
  
  
  Sincerely,
  
  
  
  ********* *******

  Business Response

  Date: 10/03/2024

  Please accept this as Coast's response to Ms. Justice. We are sorry to see there is some confusion surrounding the billing on your account. Upon further investigation, based off your explanation of benefits, there is a total of 3, your insurance considers you responsible for $185.00 for services which they considered covered but only pay a portion of those services. The explanation of benefits does not include services which they do not cover. This was explained to you before you received services, and we did have you sign forms confirming you were aware of this. These forms have been attached. The treatment plan also explains your portion vs how much we estimated your insurance to pay which you did sign acknowledging your understanding and moved forward with the treatment. Attached are the signed forms as well as your ledger for your review. For this reason, we find there is no refund or credit due as you were aware of the cost of your visit before receiving treatment. Thank you. 
  

  Customer Answer

  Date: 10/03/2024

  
  
  Complaint: 22272026
  
  
  
  I am rejecting this response because:

  Coast Dental has repeatedly overcharged me for several services.  I am due a refund. 
  
  
  
  Sincerely,
  
  
  
  ********* *******

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I fully paid for my agreed upon responsibilities for the care I received. I received a notice saying I never made a payment. After reviewing the notice I came to realize a payment I made was never applied to my account. The ********************** office claims the bank never sent the money and removed the payment from my account. I used a ***** credit card to make the payment and immediately paid it off. I reached out to the bank and they said everything is cleared through them and to send my statement to them. I provided my statements 4 times and the issue was not resolved and not only that but more money was added to my bill even though I had received no further service. Ive reached out to the corporate office and left messages 3 times and there been no response. Now Im being threatened to send to collections with no receipt or further explanation of to why my account has been overcharged and my payment was not added. Also after talking with my insurance I was told I had been overcharged and nearly paid for all the work down out of pocket while I used insurance.

  Business Response

  Date: 09/20/2024

  Please accept this as Coast's response to Mr. Hansen. We are sorry for the inconvenience and issues caused by the missing account payment. Upon investigating the payment was located and has been applied to your account. Upon reviewing further to see where your balance stems from, on DOS 10/23/2023, 10/24/23, and 11/2/23 services, your insurance paid out on alternative benefits causing a difference in the amount due. The office submitted an appeal with a narrative explaining the reason for the need of treatment however your insurance has not paid anything further towards these services, these claims are still open as we have still been pursuing appeals. Please note that when the insurance pays out on alternative benefits the difference is patient responsibility, this is explained in the financial agreement which was signed when you completed your new patient paperwork. I have attached the updated ledger which reflects the current and correct balance as well as a copy of the financial agreement for your review. Thank you
  

  Customer Answer

  Date: 09/26/2024

   
  
  Complaint: 22261082
  
  
  
  I am rejecting this response because:
  
  After reaching out to my insurance provided they told me they have responded to coast dental who has been negligent in responding back to Delta dental I have wrote a narrative and attached this response as well as the other documents I previously provided allowing delta dental to once again reach back out to resolve the difference is balance issue. 
  
  Sincerely,
  
  
  
  Cullen Hansen

  Business Response

  Date: 09/27/2024

  At this time, Delta Dental has not begun the grievance process. We have not received any notice from them. There is a direct email they have and use for such requests, and we have not received any grievance. Thank you. 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is a scam first off. They book your appointments and cancel them you get there for your appointment. They tell you they have no dentist on site and have no idea when they will have one available so theres no dentist on site overseeing none of the care not to mention absolute disgraceful Way the hygienist lady treats people and tries to play victim. They tried charging me for bogus charges for cancer screening and when I started to question them, they got upset and they told me that that was part of the teledentist visit evaluation and that I had to have it. I referred back to my insurance and that procedure was not covered, but they insisted that I have it so they wanted to charge me $120 for a new patient evaluation which is free once a year with my insurance Which they accept theyre scamming overcharging, throwing in secret charges and have no medical professionals on site

  Business Response

  Date: 09/06/2024

  We are sorry to hear you are unhappy with your visit. As a new patient, we do have certain services which need to be completed to ensure you are not in need of dental restoration treatment. The treatment plan provided, is standard of care, and you are seeing a tele dentist who is able to see you visually as well as review the x-rays taken to confirm what treatment is needed. If you are in need of any dental treatment, you would be referred to another Coast Dental office for treatment or specialist if needed, depending on your situation. However ultimately being seen is up to the patient. I can see that you did inform the staff that you were unhappy with the cost of the visit and left the office without being seen. The cost for the visit is contracted with your insurance, so we are unable to change the rates, the optional item is the cancer screening which is not a required service but recommended. You can always inquire about the cost of the visit directly with your insurance. At this time, no further action can be taken for this complaint. Thank you. 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22247331
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************** this is an absolute lie. This place is. Fraud and I called my insurance just to confirm the shady practice. And who would follow through with treatment when the place is in terrible dirty condition. Scamming up charges they say are part of your eval. If they bill the insurance I will place a fraud complaint. This place needs shut down its a black market dentist office 

• Initial Complaint

  Date:08/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment online due to extreme mouth pain. I must add I hadnt had dental work for a year as we moved here and had not established care. My plan was to utilize the convenience of them being less than a mile away. Wellwent in TONS of X-rays, extra panoramic quoted (not greatest English so I wasnt quite sure what it all meant as I wouldnt have understood the explanation) I would pay like $23. By the time I was seen I ended up with a DEEP cleaning, liquid irrigation in all 4 quadrants, and antibiotic in 4 places. Topical anesthesia, got full face bath from deep cleaning from the spraying. When the ** finally came in he did pressure tests, while my mouth is topically numb, ignored the problem area I talked about, and told me to use prescribed mouthwash. Sent on my way after $400 with a THREE month follow up. No solution to the emergency I went in for other than cleaning and mouthwash for further care. Told at the next appt I would get X-ray results and plan to move forward. 2 days later over the weekend in so much pain I cant eat. Made appointment Monday with another place. Coast would not send me my X-rays and was told I can only pick them up. Well now I need to figure a way to get them into the new places system (all EHR) or I need to pay out of pocket. Week after 2nd appt get EOB stating I still owe over $500! Yeah thats not happening! Im not happy at all and already out the $400 I paid plus X-rays my ins paid.?? oh and FYI the new place put me on antibiotics which made it able for me to eat after 4 days taking them but still on soft foods.

  Business Response

  Date: 08/30/2024

  Please provide a signed HIPAA form. To further understand what happened, please provide a narrative of treatment from the other dental office which prescribed you medication. Thank you.