Business Profile

Dentist

Coast Dental

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

413 total complaints in the last 3 years.
121 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/17/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 6/9/23 I proceeded with my annual cleaning and was charged 508.00$ but my insurance was only submitted a bill for 293.00$ preventing me from accessing my FSA funds to offset any out of pocket costs. I requested in person for the bill to resubmitted in mid July and filed numerous requests with office personnel by telephone to have the work completed and now I am proceeding with a BBB complaint . This business has lost all credibility.
Business Response
Date: 09/07/2023
Good Morning, ************************* came in on 06/09/2023 the patient had perio maint, irrigation, needle free anesthetic and fluoride in addition to that the patient had 6 sites placed of Arestin in which we use the TIP1 code, I send out the claims every night and I remember his patient coming in and requesting for me to resend the claim so that the Arestin is on the actual claim however it does not come out on the claim because its not a covered benefit and its not an actual ADA ***** The patient doesn't seem to understand that and claims we are doing fraud and scamming him.
Initial Complaint
Date:08/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is literally the absolute worst dentist office I have EVER been too. My initial appointment the office was over an hour behind. I patiently waited. I have someone take all of the **rays and provide my bill, still ok. I paid $1100 out of pocket plus what my insurance covered. I scheduled my cleaning for 2 weeks out. I get a call 4 days prior to my cleaning and advised that I would need to rescheduled because the office no longer had a Hygienist, I call back several times no answer until someone answers calling me by name(which means they have seen me calling previously), Im advised that they would need to schedule me in September for a cleaning, I politely asked for a refund so I could go somewhere else. I was advised someone would call back which never happened. I receive a text advising my appointment is still valid and I could come. I enter the office and to my dismay the new hygienist advised that it would be an additional $400. I pointed out per their contractual paper all quotes were valid for 90 days. Both the office manager and hygienist provides a blank stare. At this point Im starting to feel uneasy with the incompetence. I decided to leave and ask for a refund. The office manager says that she would need to call the district manager so I said no worries how long is the turn around she advises that she does not know and told me to ****** corporate for assistance. So where is my $1100 and what kind of operation is this. If I were you I would RUN and RUN fast. Im not even sure if this new lady is a hygienist.
Business Response
Date: 08/18/2023
Please provide signed HIPAA. Thank you
Customer Answer
Date: 08/23/2023

Complaint: 20475510

I am rejecting this response because: I have attached requested documentation nor has facility provided refund.

Sincerely,

***********************************
Business Response
Date: 08/29/2023
Please accept this as Coast's response to ***********************. We're sorry to hear that your experience at our dental office was not satisfactory. We strive to provide the best care possible to all of our patients and we sincerely apologize for any inconvenience or frustration that you have experienced. Regarding the issues you have raised, we apologize for the delay during your initial appointment and the subsequent lack of availability for your scheduled cleaning due to the unexpected departure of our hygienist. We understand your concern with the changes in pricing and the lack of clarity on the refund process. Please know that we take these issues seriously and are actively working to resolve them. In regards to your refund, we have submitted your request and it is currently pending processing. We apologize for the delay and assure you that we are working hard to expedite it as much as possible. You should receive your refund in the next few weeks. Thank you.
Customer Answer
Date: 09/02/2023

Complaint: 20475510

I am rejecting this response because: it does not take weeks to provide a refund, it was been nearly a month yet my money was removed instantly. A refund typically takes 3-5 business days!

Sincerely,

***********************************
Business Response
Date: 09/11/2023
Please accept this as Coast's response to ***********************. Our refund process is 6-8 weeks. As soon as I have been informed this refund has been completed, I will follow up. Thank you.
Initial Complaint
Date:08/14/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ************* trays and never received them. My wife requested my refund back in March and emailed the Office Manager, ******************************* at the ********************* office, copies of the closed health savings card in order to be issued a check for my refund and I still have not received a check for my refund for not receiving the product.
Business Response
Date: 08/14/2023
This refund was completed on 08/07/2023 in the amount of $257.00.
Customer Answer
Date: 08/17/2023

Complaint: 20463538

I am rejecting this response because:
Coast Dental was notified that they were refunding a **** card that has been closed for some time. We are not receiving the refund. Coast Dental needs to mail a paper check to my address.

Sincerely,

*******************
Business Response
Date: 08/18/2023
We understand your concern and would like to provide you with the appropriate information regarding our refund policy. Regrettably, we are bound by our policy to only issue refunds back to the original form of payment. As you accepted the payment, we are unable to directly process a refund to an alternative method. Therefore, we kindly request that you work directly with the credit agency involved to seek a resolution and request a refund from them. We apologize for any inconvenience this may cause. Thank you.
Customer Answer
Date: 08/20/2023

Complaint: 20463538

I am rejecting this response because:
That is not accurate. My wife, ********************* was a District Manager with the practice. Once an account was closed the practice would issue a paper check to the client. The response is not acceptable. Coast Dental has the ability to refund my monies and needs to do so.

Sincerely,

*******************
Initial Complaint
Date:08/11/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was over charged for dental work which the company acknowledged for $179.00 but they are telling me it will take a minimum of 10 to 12 weeks to be refunded which is **** week above the average. This took place at their office at ************************************************ **. Every time I try to call there is no answer and I leave a message which is not returned, or the voice mail is full. I have researched them online and found this is a common tactic they use, and most time people never receive the refund. I also learned they have so many complaints against them in my opinion they should be shut down. I appreciate any help you can give me for I am 74 years old and disabled and could use the money back. PS by the way I had to move since then and live 5 1/2 to 6 1/2 hours roundtrip drive away. I did not get to complete the work and didn't ask for a refund for that just the over charge. If you have any questions, please feel free to call me. Thanks again.
Business Response
Date: 08/23/2023

******************,
Our sincere apologies in regard to the delay on your refund. We always strive to meet our patient's needs, our guidelines for refunds are 812-week turnaround. Your refund has been already approved and should be complete within the next week or two at the latest. Again, we do apologize for any inconvenience this may have caused.
Respectfully
Grievance ***** Coast Dental
Customer Answer
Date: 08/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:08/11/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Dentist for a routine check up and cleaning while I was there I was advised that I needed a mouthguard because I was grinding my teeth at night I was told at that time that it would be covered by my Insurance. I specifically told the dentist that if this item was not covered by my insurance I did not want it. He called me too come back in for a fitting and I was told that my insurance would cover the guard. The Dentist assured me that this was covered by the insurance company. Since then he has said that the insurance company denied the coverage due to the fact that the diagnosis did not warrant this type of device in my opinion the dentist shouldve known that and this device should have never been prescribe . I went back to the Dentist after I received a bill for $289.40. I was told at that time the reason why I am receiving this bill is because I owe that amount . I asked what for and at that time the billing clerk said it was for the mouthguard I explain to her that she had told me that this item was covered and she also had told the doctor that she said since then the insurance company had changed their mind this has nothing to do with me this is a discrepancy between the dentist and the insurance company I dont understand how something can be covered and then not be covered .I was asked to sign some papers when I first Became a patient and since signing those papers I have learned that there was a document in there stating that if my insurance company doesnt pay I am liable for these payments for service. It is in my honest opinion that when a doctor or anyone in a doctors office tells you that a certain service is covered by your insurance you should be comfortable with getting any service from them. If the doctor or the office staff made a mistake then I should not be liable for that mistake. They are the professionals and it is their business to know what is covered and not covered I would like to have this debt removed from my record and I would like an apology for the way that I have been treated as if I am trying to get away with not paying a bill if you were to run my credit right now past Or present you would find out that I have an immaculate Credit Record. My husband is a retired ************* Army veteran and our family is not in the habit of not paying bills. But this is not a legitimate charge Im sure that Dentist is aware of that as well as the billing specialist in that office. Since this has happened to me I took the liberty of looking this Dentist up on the BBB Website and I have found that I am not the only person that has had this experience with this particular office they have a number of complaints regarding how they do business I am hoping Im not just another complaint and Im looking for a reasonable resolution thank you ***************************
Business Response
Date: 08/14/2023
Hello, The ***** form attached does not allow Coast to provide the data. It has "BBB" instead of Coast Dental. Can you please provide an updated ***** form to include Coast Dental? Thank you
Customer Answer
Date: 08/14/2023

Complaint: 20453597

I am rejecting this response because:

Sincerely,

***************************
Business Response
Date: 08/15/2023
Please accept this as Coast's response to ****************** complaint. Thank you for bringing your concerns regarding your recent dental visit to our attention. We apologize for any confusion or inconvenience caused by the billing discrepancies related to the mouthguard you were prescribed. While we understand your frustration with the situation, we kindly request that you carefully review the document you signed when becoming a patient at our practice. This document includes a clause stating that in the event insurance does not cover a prescribed service, the patient is responsible for the total cost of the service. Unfortunately, this is the case with your mouthguard. Despite our belief that your insurance would cover the cost, they ultimately deemed the diagnosis of teeth grinding did not warrant such a device. The office has submitted additional paperwork to your insurance provider to see if they could appeal the denial on Friday, August 11, 2023. The appeal can take ***** days depending on your insurance. It is also suggested that if you the patient reach out to your insurance this could be helpful for your case in getting the device possibly covered. If the insurance does deny the claim, it would be patient responsibility. I have attached the signed treatment plan, the insurance's explanation of benefits, and the financial agreement. Thank you.
Customer Answer
Date: 08/15/2023

Complaint: 20453597

I am rejecting this response because: it is my opinion that I am not the first patient that you have prescribed this device to you should have been aware of what the insurance company requires when prescribing a mouthguard based on your past experience with insurance companies and and you shouldve known my diagnosis would not warrant such a device. It is my opinion you had me to sign these documents knowing that either way you were going to get paid so I believe you prescribe these devices knowing the insurance company would deny coverage. There are a number of complaints in the Better Business Bureau of you doing the same thing to other patients . I Believe this practice is unethical and definitely not legal. And according to the federal and state statutes that I have looked up in regards to insurance responsibilities as far as the patient is concerned when something has been prescribed erroneously I believe he would have a good case in court we do not intend to pay this because it is not our fault that you missed diagnosed me and also that the insurance company is telling you the same thing thank you ***************************

Sincerely,

***************************
Initial Complaint
Date:08/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 8th 2023 and February 21st 2023. I visited Coast Dental St. Lucie **** for deep teeth cleaning. On the first visit I paid $436.67 and on the second visit I paid $233.00 for a total of $669.67 as they required. Simultaneously and unknown to me Coast Dental submitted this bill to my ******** insurance provider ******************* After the required waiting period of 45 days I contacted ***** for a reimbursement of my up front payments to the dental office. ***** informed me that they had also paid Coast Dental St. Lucie **** $1275.00 for the services Coast Dental had rendered to me in February. In other words Coast Dental was paid twice for the same services. I duly contacted Coast Dental in person and by telephone several times to request a refund of my $669.67, on every occasion I was refused and referred to their corporate office. So I telephoned Coast Dental corporate office in *****, ** and left messages. No one returned my various telephone calls. I did a 3 way call with the local Coast Dental office, Aetna and myself. Twice. Unfortunately the situation has not been resolved and it is almost 6 months later. *****'s position is that they paid the bill that Coast Dental submitted to them as required by ******** procedures. However, Coast Dental St. ********** knew I paid the bill in full yet they submitted a fraudulent bill to ***** and refused to refund me my payments to them. I am requesting a full refund of my $669.67 from Coast Dental St. Lucie ****.
Business Response
Date: 08/10/2023
There is a credit on account. We will issue the patient a refund. Please have patient contact the office to update the Credit Card number and expiration date ending in 5994.
Customer Answer
Date: 08/16/2023

Complaint: 20406988

I am rejecting this response because: I contacted Coast Dental by phone and they stated it will take six to nine weeks for them to process my refund of $669.67. This excessive time is deceitful.

Sincerely,

*****************************
Initial Complaint
Date:08/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Coast Dental, specifically the *************, ** (******************) location is acting in bad faith and overcharging patients then refusing to refund overpayments. In April at my 2nd visit they presented me with a bill for charges totaling $732 and demanded payment which I made in good faith at that time. The next day I learned that my insurance benefits covered everything 100% and that Coast dental KNEW this at the time they demanded I pay. I called several times but they never answer the phone. I went back to the office in person and pointed out the mistake in charging me. They refused to reverse the payments, telling me I had to "wait for insurance to process." I waited several weeks then was told by my insurance that the claims form Coast submitted was fraught with errors, delaying the benefit processing. My insurance company called Coast several times but Coast never answers the phone. I escalated the problem to "Coast **************************** and never heard back. I then went BACK to the office on July 5th, waited an hour, and spoke to the bookkeeper who denied any errors had been made. When I refused to leave the office without an investigation, she finally got on her computer and only corrected and resubmitted the form. Coast was paid by my insurance on July 28th. On August 4, I went to the office AGAIN to ask for reimbursement or reversing of the original charges. She refused and told me there is a "process" that "she is not responsible for" and it "can take years" for reimbursement of overpayments, and that I am "not the only person". I asked that she contact her manager based on my prior escalation request. She refused repeatedly. I then asked that she call corporate and reference my prior escalation request and seek resolution or attention. She repeatedly refused. I was told "I don't work for you." I was demeaned and bullied and intimidated. I have a right to be reimbursed, I never owed them anything. This feels like fraud.
Business Response
Date: 08/22/2023
Please provide updated HIPAA with Coast Dentals name. The form provided shows Cigna Healthcare. Thank you.
Business Response
Date: 08/24/2023
Clarification has been received, reviewed document and accepted. Please be aware we are still currently investigating this matter with the attending office; I was informed that the manger will be reviewing and providing me an update. Please allow more time to respond. Thank you
Customer Answer
Date: 08/24/2023

Complaint: 20427415

I am rejecting this response because: Coast Dental has asked for more time to have their local office respond, so I will allow them more time. They have had more than enough already so this is a compromise on my part; and it appears to be more smoke and mirrors on their part. I wish for this investigation to continue and I am STILL awaiting a refund check for the money that they overcharged me (over $800) but have refused to return.

Sincerely,

*******************
Business Response
Date: 09/01/2023
Please accept this as Coast's response to ***********. Our district manager has been attempting to reach you to discuss this complaint. It has been reported a few messages have been left but we have not heard back. Can you please confirm the best contact number? Thank you.
Customer Answer
Date: 09/02/2023

Complaint: 20427415

I am rejecting this response because: There were no messages left for me on either my cell phone or my home phone by anyone at Coast Dental. I did receive a call on Friday, 9/1/23 on my cell phone and spoke to ********* in the "********** Coast location." She apologized for my horrendous experience at Coast-*******. I advised her that I had disputed the HSA/FSA card charges made in March and April and wanted Coast to allow the chargebacks to go thru on my HSA/FSA cards to expedite the refund of my $800 in overpayments to Coast, so that this matter could be resolved. I asked her to inform the corporate office of the disputes I made on my card so they would not refute them. I advised that I did not want to wait for any refund checks to be issued as it had been too long already for the issue to be addressed. I advised that I would follow-up with my bank after the Holiday 9/4/23 to see if the chargebacks had been finalized, and I would call her back. This matter is still open pending the finalization of the two chargebacks, one on my HSA card with ********** and the other on my FSA card with Synchrony.

Sincerely,

*******************
Initial Complaint
Date:07/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/25/23 I had a scheduled appointment at ************************* ******* located ************************************************ . prior to the appointment I provided my insurance information and confirmed that they were in network. When I arrived at the office for my Periodontal Maintenance cleaning the woman stated that I was in network but I couldnt proceed unless I saw the dentist first which I had to pay out pocket. I informed that I have no payments since my insurance is in network. After 20 minutes discussing my eligibility to no avail I asked what was the cost to see the doctor. I was told the fee would be $47 and the consultation by video. Instead the doctor informed me by telephone that my X-ray was ok.The hygienist kept pressuring me to buy various items like Flouridex toothpaste, topical fluoride , etc. The hygienist lowered the chair so my body was in a flat lying position. I requested that she moved the chair which she slightly did. During the entire cleaning process, I kept gagging from all the fluids in my mouth. I questioned her if she knew what she was doing as this never happened before. She chuckled and proceeded. I kept having to adjust the suction hose myself in my mouth to keep from swallowing fluids. I subsequently took the hose out of my mouth and held it in my hand to suction the fluid from my mouth. At no time did she apologized or attempted to correct the situation. My experience in every dentist office is usually a cup for rinsing and a sink I didnt see one there. I abruptly stopped her. The hygienist is either extremely incompetent or her actions deliberate. This routine office visit would normally take 40 minutes and no expense ended up costing $119 pending another $87.00 that if my insurance doesnt pay I will be billed. The dentist is in network and therefore no out of pocket. I was at the dentist office for 2 hours and ******************************************************* high pressure sales deceptive tactics , unnecessary procedures and ways to increase the bill
Business Response
Date: 08/03/2023
************** was seen in our ********** office on 7/25/23. The patient had recently relocated from ***.She had Perio Maintenace performed previously and the diagnosis was confirmed by *********************************. (Yes, we did have issues with Teledoc that day,resulting in the visit being completed via telephone). The patient was advised of the fees for her visit prior to any services being, she4 agreed to the terms, conditions and services prior to treatment being performed.
Customer Answer
Date: 08/05/2023

Complaint: 20395431

I am rejecting this response because: As I indicated previously prior to scheduling the appointment I called this office and they verified in network with my insurance company which means I pay no out of pocket fee. I agreed to pay the $47 dollars to see the Doctor. If this office were not in network I would then be responsible to pay the dentist directly and once the send the bill to my insurance company, my insurance company would reimburse me for 20%of the bill. Further if you look at the receipt both columns are checked (reject &accept) on one page the items are written in block , after I signed said paper an item was entered in blue ink.
If this office is NOT going to honor their contract agreement with my insurance company they should opt out. The purpose of using an in network doctor/medical ******************** is to avoid out of pocket cost.
The response of this office does not surprise me. Clearly theyre motivated by greed and deceptive behavior. Please explain to me WHY I am using an in network doctor and being billed. What part of my treatment is covered? what is the purpose if I have insurance you dont honor it and charge as thought I have no insurance.

Sincerely,

***********************
Business Response
Date: 08/09/2023
Response from office.
************** was seen in our ********** office on 7/25/23. The patient had recently relocated from ***.She had Perio Maintenace performed previously and the diagnosis was confirmed by *********************************. (Yes, we did have issues with Teledoc that day, resulting in the visit being completed via telephone). The patient was advised of the fees for her visit prior to any services being, she4 agreed to the terms,conditions and services prior to treatment being performed.
Customer Answer
Date: 08/10/2023

Complaint: 20395431

I am rejecting this response because: please find the attached documents. As previously asked. The business is in net work as we all are in agreement.
so I ask what services relative to my procedure is covered by my insurance since they are in network. As previously mentioned they refused to answer a basic simple question!!!
if am being charged for everything then they are NOT in network or hearing to the contract agreement.

Sincerely,

***********************
Initial Complaint
Date:07/31/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to the coast dental office on pleasant hill for issues with my wisdom teeth, after arriving I took an x-ray. I asked the nurse if they did the removal there and she said they do not which is fine, but then she told me they will help me find a referral office to get it removed. the proceeded to tell me I should get my teeth cleaned. after paying up to **** through the sunbelt thing, and getting my teeth cleaned the following Thursday I asked the hygienist about the ******* location saying they did wisdom teeth removal. she told me that the company does not have an oral surgeon on staff and told me to ****** for an oral surgeon... so after being told I was going to be helped find one they did not. told me to look for one myself and I got tricked into spending **** dollars for a teeth cleaning I could have done at the office I actually found that'll help me with my wisdom teeth. if I was never told that they would help me find a referral I would of NEVER agreed to the teeth cleaning there. wasting my money, and my time. they specifically told me they would help with a referral or even any help to find one but instead I paid **** dollars for something I didn't even want in the first place. absolutely absurd for the staff to offer the help, then after I sign the contract for sunbelt be told to ****** it for myself. this was absolutely the worst experience I have ever had with any medical issues.
Business Response
Date: 08/03/2023
HIPPA FORM ON FILE NOT FILLED OUT PROPERLY
Initial Complaint
Date:07/26/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THIS COMPLAINT IS REGARDING THE OFFICE LOCATED AT CASCADE *******.THIS IS THE SECOND TIME I'VE BEEN BILLED( MONTHS AFTER THE ***** MAKING THE CLAIM (BY MANAGER ******) THAT IT WAS NOT PAID BY MY INSURANCE CARRIER. KEEP IN MIND I ALWAYS AM VERY CLEAR THAT I ONLY APPROVE OF SERVICES COVERED BY MY INSURANCE TO AVOID PAYING OUT OF POCKET, OR THESE TYPE OF ISSUES. THIS OFFICE IS NOTORIOUS FOR ADDING FICTITIOUS MEDICAL CODES, (SOMETIMES DUPLICATING THEM) TO CAUSE ERRONEOUS BILLS. I'VE SPOKEN TO THE MANGER TWICE BY PHONE WHO HAS YET TO SEND AN ITEMIZED ACCOUNT OF THEIR CLAIM SPECIFYING SERVICES RENDERED.
Business Response
Date: 08/18/2023
Response from office.
As per Insurance representative, *****. The claim for DOS 05/20/2022 was denied because the services rendered were not covered benefits under ************. I earlier informed patient about insurance decision but he was very upset and said he never approved any procedures that requires him to pay out of pocket.

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